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    Waldorf Signs

    5.0 (1 review)
    Open 8:30 am - 5:30 pm

    Services - Waldorf Signs

    Copymaking services

    Printing

    Scanning

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    11 years ago

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    The UPS Store

    The UPS Store

    3.2
    (21 reviews)

    The customer service is an absolute joke…read more Friday, 27 Feb, at 2:10pm or so, I go in with a bunch of Amazon returns...some needing boxes and labels and others placed into a plastic bag. I had boxes, preprinted labels and tape. Because I had this mix and so many, I thought it would be easier for me and the staff to sort it all out and process myself at the self-serve kiosk. I start and I need a large bag. I asked the older lady, I think Diane, and she passed one to me. She then says to place the packages on the counter once I'm done. As I start I needed more space. I turn to place a checked-in package on the counter but there are people moving about and the staff were assisting customers. Because I didn't want to leave my items unattended, I placed them in the self-serve kiosk bin. I'm moving right along when Diane comes over and looks in the bin. She said I thought I told you to place these on the counter. Nasty like. I said excuse me!? I needed the space and I didn't want to leave them unattended on the counter. You can retrieve them from the bin when I leave. She proceeds to argue with me and say that's not what the bin is for. I looked at her like she was crazy and said ma'am, pls leave me alone so I can be done. She then says something about that bin is only used when they are busy. I said again, a little louder, ma'am go about your business and leave me alone. You can get the packages as soon as I'm done. The younger lady tries to intervene at this point and tells Diane to leave me be. I said yes, pls leave me alone. A customer walks in so Diane goes back to the counter. After she's finished with the customer, I hear her ask the time and then she says she has 7 mins left. I continue on and a minute later, as I'm trying to figure out which home printed label goes with which item, I hear someone say excuse me. I look over and it was Diane, asking me to move so she can get my packages out of the bin. I said ma'am, you can get them all when I'm done. She said no, you're going to move. At this point I'm heated, I said you need to back up (cause she's right up on me). You would want to back up. The younger lady again tried to intervene and tells Diane to leave me alone and let me finish. It's fine. Diane said no, she's not leaving the packages for the next shift. The younger lady then says to leave me alone cause I'm causing a fuss. I said I'm causing a problem!? Are you kidding me! She quickly backtracks and says that both of us are. I'm being harassed and attempted intimidation at the self-serve kiosk and I'm causing a problem. At this point I stopped talking and didn't budge from my spot. Diane goes back to the counter, talking all the way and younger lady is agreeing with her. I finish and proceed to leave and the younger lady gives me a condescending have a nice day. I don't reply. If this is UPS' idea of customer service, holy crap. Absolutely ridiculous.

    Very disappointing experience on 2/8/2026 with an employee. Achielle, was extremely…read morepassive-aggressive, demonstrated poor customer service, and ultimately refused to assist with my return--telling me to "do it myself" while simultaneously pointing to the self-service kiosk. I visit this location frequently and have never experienced anything like this before (here or anywhere else for that matter). My one star review is not indicative of the store overall, but, moreso specific to the employee. Achielle's, behavior was grossly unprofessional and unacceptable.

    Staples

    Staples

    1.6
    (19 reviews)

    Came in looking for an item for work. I knew exactly what I was coming in for, I just didn't know…read morewhere to look for it. On that note, why is it that all Staples have the musty smell? I came in and wandered around for a few minutes. Went up and down a few aisles before I, by myself, spotted the area I needed to be. No store employee asked if I needed any help finding anything. Granted, this isn't a big box store that sales everything, so the staffing numbers aren't as high as those places. However, it would have been nice to be pointed in the right direction without having to waste so much time. I did look over what they had on hand. Unfortunately, what I needed they did not have. I know I could go online to order, but I kind of needed it right then and there. But it is always and hit or miss type of store to visit.

    I'm writing this review to warn others about a serious issue at this Staples location on Festival…read moreWay in Waldorf, MD. On Saturday, I shipped a UPS Express envelope containing a car key. The staff saw the contents, watched me seal the envelope, and processed the shipment. I paid roughly $80 for express service with a guaranteed Tuesday delivery. Days later, the tracking still shows "Label Created." UPS confirmed repeatedly that they never received the package from Staples. That means it was never scanned, never transferred, and never entered the UPS system. When I called the store, the manager was extremely rude, unhelpful, and dismissive. Instead of taking responsibility or even attempting to look into the issue, she told me to call UPS--despite the fact that Staples was the last place the package was seen. This is a serious failure in both customer service and package handling. I expected Staples to take accountability for a package they accepted and charged me to ship. Instead, I was met with hostility and zero support. I will not trust this location with any future shipments. In the meantime, I had to launch investigations on both ends which is still in progress, but I'm all in for the fight for justice. They should be mindful that most of the world is dealing with something. A little grace and compassion for others in all we do can go a long way.

    Waldorf Signs - copyshops - Updated August 2026

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