The person I dealt with on the phone, Sammi, was so helpful, she was both personable and professional! Waiting on the guy to get my AC fixed! read more

Today Hunter came to my house to inspect my heating and air system. He is the first technician I've ever had that has given me a plain explanation of the condition of my system with options. I've been a homeowner for over fifty years. Donna P read more

Have you ever been indoctrinated to a cult? Ever get pinned by that family member wanting to talk to you about their latest MLM scheme? In the course of talking to 3 people, I was aggressively solicited to their annual plan SEVEN times. If I don't know you, and I don't know what your work is like, I'm not commiting to any annual plan. This was sometime last year when I tried their services and yes, they did as asked, but I would not call it budget friendly but maybe something short of harassment and some things I thought might be obvious, weren't. They could have great technicians but they are so focused on the hard sell, you're left just feeling exploited. Even with making my feelings known right to their faces (anyone who answered the phone, both techniciabs they sent) about how I will gladly make sure I complain to at least 3 people for each time I had to listen to a sales pitch, so 21?....I still have six voicemails since wanting to "earn my business"? I can legally call it harassment at this point right? read more

I was charged $707 for a $40 transformer to the doorbell! STAY AWAY FROM WALDROP! I also was injured when the electrician dropped his screwdriver and it cut my leg! WHAT THE HELL!? read more

We accepted an inspection on our HVAC system and paid for the repairs suggested by their technician, who set up another date for another technician to come out. Three days after the second technician left, our AC stopped working. We called Waldrop to see if they could send someone out. We were in the midst of waiting on a part for AC for a different problem that was to arrive the day our AC stopped working, but apparently it was delayed in shipping by 4 days!! The only solution offered was a window unit or two for a home over 3200 sq ft!! My husband finally called our usual HVAC guy, who Waldrop's technician had spoken ill of over some work he had done. He came out the next morning with a part to get our AC running until the part needed to completely fix the AC arrived. WOW!!! Now, that is service!!! Waldrop did not seem to care that we live with older parents and also babysit a toddler and an infant during the day. 90+ degrees outside too!!! Thank the Lord for real family owned businesses that care about people!!! Waldrop needs to take a look at their customer service practices and make some improvements instead of worrying so much about their bottom line!!!!! read more

Avoid this corporate monster. I paid Waldrop $17,000 for a new system in July 2025 and an additional $2,107 for a duct cleaning 2.5 weeks ago. Immediately after, my vents began heavily sweating, dripping water, and rusting.A Waldrop technician came out on Friday and confirmed open gaps at the edges and corners of the ceiling boots. This is a direct violation of South Carolina Residential Building Code sealing standards.It has been 4 days since their own technician confirmed this installation defect, and the only response from management is "we'll get back to you." This is an entirely unacceptable delay for active property damage caused directly by their poor workmanship. Save your money and find a company that actually stands behind its work and respects your property. read more

Waldrop Plumbing Air Electric - Ceiling register 2.5 weeks after Waldrop cleaned ducts - Heating & Air Conditioning/HVAC Near Me - Duncan, South Carolina

Charged me $1600 to switch out $61 part. Asked for itemized invoice to figure out what exactly did I pay for and .... crickets.

Chase and Ben are top notch, professional and explain things in easy to understand terms. I'd recommend them anytime!

Worst experience I've ever had with a company where they had the highest price. They were so destructive and have no respect for my property. Didn't tell me when they ripped out the fending around my HVAC units and the lame guy that did it didn't care. He threw the fencing against the yard fence all torn up. They killed a bunch of my plants, left filth in my house, Bent the ladder to go up into the attic, where it won't close all the way, etc. I have a mile long list. And I have pictures to go with it. read more

My mother, an 85-year-old senior citizen who has been a loyal customer with Waldrop Plumbing Air and Electric since 2003 has never been more disappointed and frustrated in the lack of communication from the Duncan office in assessing and appropriately resolving the issues with the HVAC system Waldrop installed in her home in March of 2026 which included a 10-year parts and labor warranty. The issue was discovered 2 weeks ago when she noticed mold on the surfaces around the air vents in her home. When the first tech came out, he cleaned out the drain pipe, the condenser pump tank, changed the filter, (which my mother provided), and washed the outside condenser coil. He told her the system looked good and charged her $718 for the visit. No written invoice was provided. Later in the afternoon the Project Manager came out and told her the humidity in the crawl space was too high and also, that is why it was too high inside the house. Then he tried to sell her surge protectors for the HVAC system. We opened vents and put fans in the crawl space blowing out the entrance door. We bought Temperature and humidity sensors to monitor inside the house and in the crawl space of the house. The humidity level is consistently higher inside the house than it is under the house. We sent this info with pictures to the Project Manager and asked for more help. He said he was planning to send a tech supervisor out to get a second set of eyes on the system from an install perspective and make sure things are operating as they should. Five days later the supervisor comes out looks around and goes under the house to look at the air handler. A short time later he comes out and says the unit had not been properly installed and that he would escalate. After visits from Franciso, Charlie and Cody with promises to escalate to upper management, two days go by with no word, so we requested a sit-down meeting with Waldrop in the office. We were told that Waldrop does not do face to face meetings with customers and that they, (Waldrop), would discuss the issues and let us know how they would proceed. This was on August 27th and today is Sept. 3rd and we have yet to hear back from anyone related to Waldrop Plumbing Air and Electric. My mother is still displaced from her home with no evidence of care or concern from this company. Hopefully, this review will help others make informed decisions before using their services. read more

Waldrop Plumbing Air Electric - Heating & Air Conditioning/HVAC Near Me - Duncan, South Carolina

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We made a mistake in our review. We stated our comments on Waltrop. We dealth with another company NOT Waltrop. Ignore our review on Waltrop. Thanks. read more

if I could give zero stars, I certainly would. Waldrop a hydrant in my barn. They had just rebuilt the same hydrant 11 months ago. They did not guarantee their work and said it was on the receipt which I understood but was not happy about. I called a different company and all the hydrant needed was two tightened, and it solved the problem. I will never call again for anything. read more

This was the worst experience. This man name phil in customer service management had me in tears. i had been calling to see when the technican was coming back. His name was John and he was really nice. However the man name phil made it sound like after the tech fix my problem and i pay the $1100 that it might be some else go wrong. No it sounded like for the tech to fix that part but leave something else so that i can call back. He was unprofessional, did not return my call, and i was without water for 3 days waiting on them. i am a diabetic and i had to call them soooo many times to get a response. They answer the phone saying their name and how can i make you smile. That man made me cry not smile. Toooo expensive, to rude, and i willl never recommend this company. read more

I called them out due to my AC not cooling. Once here they looked at the system and said they weren't sure what was going on. But yet he could charge me 300 and some odd dollars to diagnosis it. Hmmmmm. Well I was hot so I let them do it. He said it was some kind of hose but said that was not a permanent fix but for thousand of dollars more I could choose which plan I wanted to go with. I think NOT !! Waldrop is a rip off. read more

I am like most of you; I went with Waldrop because they have a big name and good reviews. Here is mine and my families experience. 1. a Tech came out to assess what we needed. He said we needed a whole new unit; the cost would be $31K. This was way out of budget for us since we had just purchased the home barely a month ago. When I told them it was too expensive, customer service called me and asked if I would let a project manager (Madison) come take a look and possibly find a more feasible fit. I agreed, thinking what could it hurt? He came out assessed our system himself and gave us 3 options. All options included replacing duct work and a pipe. Of course, we discussed that later on we may decide to do a full replacement. We went with quote #1 for $7K, it was more affordable and we were told that after his guys were done, we would be comfortable until we were ready to replace. We are unsure as to what the project manager wrote or told the company, as he asked us to call his cell direct for a more "honest conversation", stating those calls aren't recorded. when their guys came out, they replaced some duct work and left. Didn't ask to check in the house. They were already frustrated saying they need more help and they hope Waldrop was charging enough for labor. we gave it a day or 2, our home was still staying around 80 degrees. We called Waldrop back and they sent another guy out, who then proceeded to tell us that the duct wasn't the issue, it was a leak at the coil. He stated it would be another $3K-$5K to fix. He did not have anything on his truck to help. Our refrigerant was less than half full and would cost us $700 to refill, that we needed 10LBS put in. We declined and wanted to speak with Waldrop again. We were getting upset because we felt like we had been lied to and conned. Waldrop sent out another tech (Dakota) he was friendly, he also said we had a leak and the coil would have to be replaced. I called 2 other companies for their opinion, they assessed and stated that whoever had put the new duct work in did a half ass job. Last night on 6/24/26, we had a small business owner of HVAC come out and take a look. He also stated the duct work that was replaced was not the best. He also did a dye test and found NO leaks. He said I can have you guys fixed tonight for a very small price. He cleaned our unit and coil, opened up closed areas. as of this morning 6/25/26, our house is cooled to 69 degrees. I am sharing so you know what to look for if Waldrop is used and they send someone with shady conversations and very pricey set ups. read more

Great service from Waldrop Plumbing Heating and Air!!! Today we had our HVAC duct system cleaned. Caleb and Elijah did a fantastic job. They were very professional.courteous, and efficient. We highly recommend Waldop!! read more

If you are looking for a plumber I would Not recommend Waldroop.They did not do what we wanted them to do. They where at my house for 3 hours and we got charged for 8 hours. They said it was because of the over head. Just to submit this review I have to give them a star rating. They don't deserve any stars. Do your home work before you choose Waldroop . You don't want to regret it. read more

Waldrop Plumbing has been an absolutely fantastic resolution to my many many conflicts, which all tied back to having plumbing knowledge and plumbing skills, in addition to teamwork and full-circle communication. I tried the Google self-help, and actually changed the internal parts of my toilets tanks. I had already printed the paperwork to act on my dishwasher warranty in the near future. Then the storm really hit when my Terminix rep told me that there was standing water in the crawlspace. (Shout out to my Daddy for insisting that I pour a full concrete slab under my log cabin ; ) My son and I went under the cabin last night and removed 30 gallons of water in about 2 hours. Then my nephew and brother came over and turned the hot water heater off late last night. Thankful to them for saving me hours of more water removal. I believe my crawlspace was covered between 20% & 25%. I was already relieved because Sarah (never seen her but feel like she has been my friend forever) and I sent 28 emails back and forth to reach the exact plan that I wanted to roll out. Sarah answered my original email request instantly, unlike the other 4 local plumbing companies. She impressed me at the very beginning. That's how you grab the sale, kudos to Sarah. It's get a little blurry because I do have a complicated life, but Madison came in the picture after that and was also a positive reinforcer of comfirming the plans and details that I had hoped to bring to life, on my schedule and at my convenience. Then, as I was hoping, Noah showed up right on time this morning. Noah was my sales rep. He spent 90 minutes assessing all my plumbing issues. Most were way above my knowledge level but he brought down his vocabulary to include simple concepts for me to understand the profound depth of what was going on. Noah then went over all my options, in depth. Answered all my questions and right like that, another crew was rolling in to begin the resolution we agreed upon. Holden and Hayden worked the list like magic. They installed a PRV, a new expansion tank, rebuilt both toilets, and made accommodations to the 2 lowboy water heaters that I have to get our normal lifestyle up and running again. This nightmare has just been a domino effect until Waldrop Plumbing became part of the equation. Hayden and Holden knew what they were doing, confidence is a big thing in installed sales, they fully have mine. I commend them on their performance, attitude and hands-on knowledge. From start to finish, it has been 6 hours of non-stop action. It almost felt like it was staged. I am sooooo happy and will definitely recommend Waldrop Plumbing for professional service at a reasonable price. With a career including managing The Home Depot Installed Sales Division in Raleigh/Durham/Chapel Hill, I will confidently say, Waldrop Plumbing could not have done a better full-circle turn-key job for me! Thank you for going above and beyond! I am blessed. My crawlspace is dry and life is good, again. read more

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Waldrop H&A came out to inspect our unit. We have no trouble with our heating or air. The technician told us we needed a new coil and compressor. Before we allowed Waldrop to do the work, we had a second opinion. The second opinion told us that they could not find any problems with our unit. I believe we were scammed. read more

Robert,Cory,Daniel, and Blake came to my home today. All were polite and courteous and on time. Work seemed professional. I do feel that for only about 600 bucks in materials and a less than 4 hours labor that $2846.00 is a bit excessive in pricing. Other than that, the representatives of the company were professional. read more

Called initially for an inspection/work quote (not to have work done). Technician disabled the system without consultation and said I needed a new heat exchanger. $2000 later the furnace that was working BEFORE they touched it, no longer works. ANOTHER $2000 to replace the main board they fried replacing the HE, plus $900 for surge( they even broke one of these installing it) and it won't even turn on. Been without heat for 3 weeks for a system that got "fixed" to broken since they also Over volted the Gas valve. .DO NOT USE THESE PEOPLE .. read more

after paying over 2000 dollars and my heat pump has ice on it. I do not recommend them.

First let me start with, I don't usually write reviews, however my experience with Waldrop Plumbing in Simpsonville SC has infuriated me. We called for a water heater spout drip. They talked us into being a member for $120 a year, we did it ugh!! our own fault for not doing better research. Anyways, the plumber Noah came out to inspect it and gave us a quote of $1500 just to fix it, I told them NO (as I knew this should not be more then a couple hundred dollars) we called another plumbing company (WW Plumbing, they are fantastic) they came out free of charge to inspect it, they ended up fixing the temperature and pressure relief valve for $140. I am SO mad that Waldrop Plumbing is out there taking advantage of people. As some of these other reviews are stating SCAM, SCAM, SCAM... RIP OFF!, DON'T DO IT. read more

Confirmed an appointment for today and no one showed up. They confirmed that they knew that today was Labor Day and that they would be here! Called several times and was told each time that my call was being escalated. They must have escalated it to their walrus mascot (who cannot call back because he has flippers). Suggest calling a local company and not this franchisee. Zero stars and still sweating it out. read more

Our A/C quit working the other night. My husband got us an appt for the next day. Our technician Chase was very nice and did a great job checking for issue's. He had a problem he hadn't seen before so he came back with his manager and he confirmed the problem. Both were extremely polite and we have not had a problem since. I would highly recommend. read more

First let me say we did not hire Waldrop so my stars are for the fact that they are overpriced and the sales person said "you can afford it...I can tell". We got a Trane system installed for less than half of what they quoted and could not give any reason other than they have engineers. We did call the salesperson and told him he did not get the business. He was a nice guy but you don't tell people the reason you are charging them 3x as much is because they can afford it. In this economy Waldrop would be better off at least competing with the other companies prices. read more

SCAM, SCAM, SCAM!!! Do not use them unless you like giving money away to scam artists. Heater stopped working so a couple guys came out and played on their phones for a couple hours, charged me $320 for a $2200 estimate. After they left, I replaced the thermostat and the unit has been working like a dream since. I was going to let it go but just didn't feel right about it so I called and requested a refund. Was told that a manager would call me back in 24-48 hours. Almost a week later, I call the 8645787252 back and talk to Kelsey. She assures me that her manager, John has just stepped out of the office and would call me back by the end of the day.... two days later (today) I called back and was forwarded to a voicemailbox and never got a call back - starting to sound like a pattern. I record all calls on my phone so... on to the BBB I guess. Call a real plumber, these guys are SCAM ARTISTS!!! read more

Technician blatantly lied regarding parts being replaced, pricing kept obscure until after payment, significantly more expensive than competitors. Management states they have now way to address such issues after the service has been performed. Even with waived dispatch fees will still be substantially more expensive than competitors, would not recommend this company. read more

We had a new HVAC system installed right before summer by another company. After several issues we decided to call Waldrop. They said we needed new duct work and that would fix the issue. Over $20,000 spent and the system heats worse now. It's been over a month and they can't seem to find the problem. We spent more money and still nothing fixed. Mr. James P., calling the office doesn't help. read more

They dont honor their contract and they tell you a manager will call you but one never does.

Waldrop came into my home and made a bigger mess than the work they were supposed to do. They told me I needed a new water heater, even though there was nothing wrong with my old one other than it was 12 years old. They ripped up my bathroom floor by dragging my washing machine out instead of using a lift. They told me I needed a new sink because the one I had didn't have brackets on the back. They put in a damaged one to replace it and told me they didn't put brackets on the back because there wasn't enough room (so why did it need to be replaced in the first place?). Then they took my original sink without permission. I had informed them I have 4 cats, yet they left the air return vent open and one of my cats got stuck in the vents for 2 1/2 days. They refused to come and rescue her, so I had to hire someone else to do it. While she was stuck she had to use the vent as a litter box, thereby cancelling the cleaning job Waldrop was supposed to do. The vet bill came to almost $600 because of her being trapped in the vents for so long. Now I have to hire someone else to come clean it again. They charged me $9400 without giving me an itemized bill to know exactly how much I was paying for what work. They have refused to answer my many calls and messages. I wouldn't recommend this company to my worst enemy! I have pictures of the damage they caused. read more

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Totally unprofessional. Lack luster communications. No emergency services. Sold me a unit twice the size of what I needed for my home. Ridiculously expensive!!! read more

Waldrop Plumbing Air Electric - Heating & Air Conditioning/HVAC Near Me - Duncan, South Carolina

Filled out their form online to get a quote on some plumbing work. Never received a call/text/email in response.

Very glad to say that Waldrop came by and made it right. Did the service and took care of us.

This company was paid in full for a sump pump and hot water heater. One month ether installing the new parts, the system failed. A technician came out and tried to say there is not under warranty because the water heater flooded and wanted to charge me again. I did not fall for it because you guys put in supposedly a new sump pump and a new hot water heater so how would it fail? Currently, I've been waiting at home for two days for them to come service the unit. They have never shown up and every time I call them to see why they have not shown up they tell me the technician is at another job before mine and he is on the way. He must have spent the night at those jobs because he has never shown up. my guess is that they have their money so the hell with it the customer. I would never recommend them to anyone. read more

Jake from Waldrop not State Farm was very reliable professional and friendly. Install all new water and sewer lines under our house. Arrived when he said he would and finished a head of schedule Thanks Jake read more

Great work the two plumbers did. BUT the Salesman overcharged us big time. We got confused with all the pricing and information the salesman kept telling us. I told him we were very confused. (We are seniors) he was pushy .... Telling us how inexpensive Waldrop was .... Etc... we ended up paying over $1200 for a not high priced new toilet ... the shut off valve & line alone was $300. We never saw invoice with all broken down u til I checked our email. We also got a new water pressure valve which ran $800. The salesman scared us that it was beginning to wear out and if it did our floor would have to be busted up because it ran through the front of house to garage. Pressure was 110. The Salesman pushed to have work done that day ! I guess he did not want us to cancel ... we wanted a different toilet and he said it would cost more to install and they would have to order it .... We ended up getting same toilet we had installed last year from Lowe's. The plumbers were professional but the Salesman... not honest. Rating our experience with the Salesman below. The plumbers we give 5 stars. read more

Our Air Conditioner quit. I called Waldrop but they could not come until perhaps the next day. I called another outfit and got an appointment for late that afternoon. Yea! Then the Waldrop truck pulled up. OK, I and my bed-bound wife needed cooling. Do you remember when you would take a car in for brake pads and the mechanic would find a leak in the brake line and a worn rotor, oh yeah and the shocks need replacement! The technician quickly found the problem, a burnt relay, and had to replace the whole board it was on. *Let me give you some of my bono fides: Forty years in motors and controls. Three years in instrumentation. Three years with electrical contractors.* Had I been physically able, I would have soldered on an "ice cube relay". $15 in parts and half an hour labor to repair the board with parts I would have had on the truck. The tech had to drive across town to get a new board, (roughly $350). While he had, me he tried pretty hard to convince me that I needed new capacitors for both motors, one was priced $260+, the other $280+ plus labor. I declined. I have replaced these type capacitors before. Never paid more than $10-$25 each, often less, at Grainger, Lowes, etc. So, I got a $15 problem fixed for $350, plus labor, total about $450. I see that the last good review they got was back in 2018 read more

Waldrop Plumbing Air Electric - Board with burnt relay $300+ Suitable replacement relay $10.19 Amazon - Heating & Air Conditioning/HVAC Near Me - Duncan, South Carolina

I have used Preferring Heating & Air on numerous occasions over the years for different properties. They are prompt, professional, attentive and honest. I am confident they do good work and will talk to you about your needs. read more

Jean Castro replaced our toilet and our kitchen faucet. He did a fabulous job! He was very courteous and explained everything before he did the job. He found a small leak under the kitchen sink that we didn't know we had. Jean was awesome and I would recommend him for any plumbing job that you have. read more