I swear I swear I swear - there are ALWAYS issues trying to get my prescriptions. No urgency, no problem solving. I'd never get them if I didn't force a solution. read more

Worst pharmacy ever. They never have prescriptions in stock but can also never tell you when they will be available again or lie to you saying it will be back on a certain day. Staff is rude and unhelpful while keeping you on hold for indefinite amounts of time but will occasionally pick up the phone to say "hold please" before slamming it off. I was left on hold for 30 minutes yesterday and the lady could not be bothered to assist me in anyway. read more

The automated pharmacy line is absolutely miserable. I usually have to call several times before it gets my order. You'll end up needing another prescription read more

Pharmacy NEVER has medication to fill prescriptions. They don't call to let you know that it will be a couple of days before they get it in either read more

Times to access the pharmacy are insane. Even when you go in during a slow period, you'll still wait upwards of 45 minutes (and that's a conservative estimate). I finally got to the counter and they had an issue with my insurance - and told me to get it filled somewhere else, per the insurance instructions. It took me asking the right questions to find out they simply had my insurance wrong...they were going to send me elsewhere without providing ANY solutions to a mistake they themselves made. Prescriptions are often filled much later than promised and the automated reminders are worthless. You can never find what you need in the store, and asking doesn't seem to help. No one knows where anything is. Everything is also way overpriced. I'm talking candy and snacks and other non-pharmaceutical items. This place is close to me, but absolutely not convenient in any other way. read more

This this place is gone downhill. It's as bad as the Taco Bell across the street. There's new people in there every time you come it takes 10 to 15 minutes for one prescription. They lose your prescriptions. They never notify you if there's issues with your prescriptions, you literally wait in line Forever. Do not come to this pharmacy. I would not recommend it. I would give zero stars if I could go somewhere else go to Walmart go to King Soopers do not come to this Walgreens. read more

It's Ruby sad when you go in and you can't find anybody to help you and then when you do find somebody and you ask them where an item is they cop and attitude we don't carry that namebrand you carry something comparable to what I'm asking for don't need to be an asshole about it Glad I don't fill my prescription anymore and after today I won't buy a goddamn thing here. Sorry you're having a bad day and you don't like doing stocking old man but being rude to your customers get you bad reviews I wouldn't recommend Satan here. read more

So have been stuck using this walgreens due to difficulties getting my prescription moved. I contacted the drug company and they provided me with alternatives. Two days ago I called to get my prescription filled, they put me on hold to verify they had 30 tablets. I went to pick it up and they said no you have no refills until Oct 1st I said no I have one for September and one for October. They said Oh you are correct give us a few minutes. They then came back and said oh we are out now come back on Friday afternoon. I am here now waited for the 5 people ahead of me for my turn and they said we have it but it is not filled have a seat and it will be a few minutes. 15 minutes later they call my name and it is ready. BUT I have to get back in line behind 6 more people to get my prescription! One more month and I will be free from Walgreens forever. Get your prescriptions filled anyplace but here. read more

If I could give zero stars, I would do it in a heartbeat. I've never been so compelled to write a raw review until today. I absolutely h@te this location. I LOATHE ENTIRELY this location. As of this writing they have Bonnie, a ginger-headed RATCHET attitude of a tech, and a manager with no cajones to address the yet another arrogant employee who NO ONE checks. My son's Rx got sent off to another location without any explanation or request by us or his doctors or ANY communication instigated by Walgreens. Field technician on a call I made to track it down kept saying "You can just go to the Smoky Hill location and they will fill it for you.", without any initiation or request by HIM to do it. I called back, second field technician says "no that's not true" and initiates transfer electronically. I get the Walgreens app notification AND email saying it was ready at this [sorry excuse of a pharmacy] location, husband goes to pick it up, Bonnie apparently tells my husband that it's not there and "we" have to call our insurance to find out the details. Understandably, my husband is upset, gets upset, let's her know it and leaves. (This is the FOURTH time we've had this circus experience with Walgreens since the beginning of this year). Bonnie calls me to say they have the Rx, but THEN has the audacity to complain to me that my husband was rude to her, kept cutting me off and hung up on me. You better believe I dropped everything and I got my @ss in the car and immediately drove right to this location, demanded to speak to the MOD because by now I had it with this BS. We march back to the pharmacy, I let the staff know she owes me an apology, to which the manager refused my request. Bonnie's entire attitude, extreme unprofessionalism, acting like gatekeeper to the meds, and trust me I want to swear up down left right, utilize all the profanity words on this review! This is the same location a while back whose employee was bashing my son's doctor from Children's Hospital because of a billing code and had the audacity to b!tch and complain LOUDLY that it was Children's Hospital's fault when 3 nurses were desperately trying to reach THIS Walgreens location for DAYS being on hold for over 45 MINUTES and no one answer their PHONES. And TRUST me, I've had 3 nurses tell me how frustrated they are to have to reach them! Utterly unprofessional, NO ONE needs them to give attitude to ANY customer for a system that is NOT WORKING. And MOD today? Laughable problem solving skills, nothing but appeasement to an arrogant employee!! Incompetent staff, ZERO customer service skills! And you better believe I already called Walgreens corporate to start a customer service ticket on all of this. It takes a LOT to get me this angry, and Walgreens did it!! read more

The people at this store are literally so rude. Only the pharmacy workers everyone else is fine. I'm not sure why they choose to come to work everyday and have the worst attitudes. Sorry people need their medicine fucking weirdos. Ya they suck and don't even try to call because somehow they're always busy. You think you could be nice to the customers and then maybe everyone wouldn't hate you read more

Worst pharmacy ever. Take your business somewhere else. Any where else. Do not expect to get prescriptions in a timely fashion. On hold forever, nobody ever came back. And when I re called the lady acted like she had no idea who I was. I won't name nMes because that is petty, and this is business fault who obviously can't manage their stores. read more

Dropped prescription off at 10:45 went back at 4:20 n didn't have the medicine No phone call nothing!!!! read more

Never fails when I call the pharmacy I'm waiting on hold for hours. Was told by the automated that there were only 2 callers ahead of me, then one and now none but still on hold going on 1 1/2 hours of waiting. read more

Big shout of to my neighborhood Walgreen's on Smoky Hill and Buckley. I went in for a couple of items for the office. Of course I wandered around just to see if they had toilet paper. It's becoming a hobby for me. Lol. Nothing on the shelves. So I heard a woman ask an employee who said they have some in the back. I asked her to grab some for me too. She was so sweet and helpful. I didn't even ask what they cost. I figure I'd be gouged. I checked out and they were priced very reasonably. I have had the best luck with kind and helpful employees there. Way to go guys!!!! Jill Bill read more

I tried to switch my prescriptions over to this Walgreens since it was the closest one to my house. I called to get some information about what steps I needed to take, but after waiting on hold for over an hour two separate times I'll be taking my business elsewhere. read more

Absolutely horrible store. I got two Covid tests done here and the first time they said "it wasn't sent to the external facility" then got it done one more time and haven't heard anything from them for 2 weeks. If you are looking to get a Covid test so you can go back to your job do not go to this place because they won't give you results and you are going to waste 1-2 hours in the store because they are somehow always short staffed and won't even get anything from them but horrible attitude. read more

Wife was in an accident and had major dental surgery which took 3 hours. Went to this store with a prescription for pain meds at 5:30. The pharmacist coldly refused us because he was closing at 6:00. He did not offer even a partial fill even though he could see the stitches on my wife's face. She suffered unnecessarily as a result of the pharmacist's giving zero f__ks. Shame on Walgreens and shame on that pharmacist. read more

I waited 1.5 hours for a flu shot today at the Smokey Hill Walgreens. I had made an appointment online, checked in and waited... after an hour I checked and was told I was checked in. When everyone else was gone I checked in a third time and was told they were sorry the computer made a mistake. Surly there is another way to assure clients are seen on time and in the correct order. Paula P read more

Everyone there is rude and unprofessional. I schedule my Covid shot weeks in advance with an appointment to show up and they didn't have a pharmacy tech there. I wasn't the only one. The staff was rude and gave me a fake number to a manager. Do not go here. No one works so they obviously don't need a job. read more

Shoutout to Ding. I needed help printing a photo and she was kind enough to help me through the process. She is a lovely lady. She is so patient, you are so lucky to have an employee of her caliber. Thank you, Ding! read more

Tze was awesome and very professional making the vaccination process a breeze. Thank you and keep it up!

This pharmacy is way understaffed and it's not the workers fault. They need help. A lot of it. They are so exhausted. So don't come for the workers. They do their best. They just can't seem to find the time to answer phone calls because they are so understaffed. It has been this way since I started going here in Oct 2021. If you call you will be on hold for 20 min to an hour before they will purposely hang up on you. That's what happens when staff is under paid and under staffed and demoralized. Please give this staff paid time off, a better electronic system, a raise and staff them better, PLEASE. Walgreens system is so awful. My prescriptions are always getting delayed or never received. Some people have life saving meds that get delayed and not filled. This is playing with our lives. Please do better walgreens. It's awful how you treat the staff. If you pay better maybe you would get more workers. I am literally contagious (not covid) and can barely can get out of bed and they are not answering today. Again. I am in so much pain but to get answers that the phone service can't answer I have to show up in person with my toddler. read more

There was something wrong with a lotion I bought. They made the exchange SO easy!!! Only wish they were closer to my house as the ladies working there were so nice! read more

Troy was awesome... There was a price issue with an item I was buying but he took care of it right away and sent me on my merry way. Not sure what the other people complain about... I've been coming to this Walgreens for over a decade and all the staff is very friendly. My check out clerk Symon even greets everyone as they are coming into the store. Love this Walgreens. From pharmacy to photo to the store as a whole they have great service and that's why I always go back and buy everything I didnt go to buy read more

This is awesome Walgreens! Helpful and kind. They know me and know my name! Tim RPh had grown with me and He taking time ask how I am and makes sure he orders my meds so don't go chasing down at other walgreens Caitlin and Alene have interest in mind!!! read more

Worst Walgreens you could ever go to. The employees are rude and not helpful at all. Plus the pharmacy is horrible. Called in Monday to have my prescription filled and now it's Friday and no update. They don't call you back they don't answer the phone. Stay away from Walgreens read more

Do not come to this location they will not have your meds ready they will not do their job correctly they are slow dumb don't know what's going on their lives read more

So disgusted with this store....everything from the pharmacy hours (different from store hours) not posted anywhere. To their rude & unprofessional associates. I have given this store more than one opportunity to improve their customer service and even talk to the manager to no avail. There is a lot of pharmacies in the surrounding area I will never be back after this last insult. read more

I can't express how I felt tonight going to this store. This store is really convenient because it's right by the bus. Unfortunately there are few buses running late at night. So I decided to chill at this Walgreen and almost every time I would come across something to buy so I don't seem like a pain to the associates. Unfortunately tonight I was being followed down the aisles. I was to busy focused on the store associate than on any of the merchandise. I'm familiar with some of the associates but this one I remember was the one that rang me up once. I didn't know if I offended her somehow or if it was due to my race. But it felt really uncomfortable. I confronted her and she just replied that she was just waiting. Meaning waiting for me to leave the store. I was shocked and speechless. Before I know it, tears were rolling down my cheeks. She didn't feel sorry at all for making me feel this way. One thing I would like to add to this was that during this following, I heard one of her coworkers ask her that they thought she was going to the restroom. She just replied no and I think pointed at me. The entire time I felt her gaze on me and when I caught her gaze she didn't even look away. Just smiled. read more

This location is convenient for me and is always filled with pleasant people. I like the layout of this store. The entering and exiting of the parking lot however is not so easy depending on where you're going or coming from but it's not annoying by any means. read more

The pharmacy has really gone down hill in the last year. They hang up on you, put you on hold for 40 minutes and know very little about medications. I have tried to get service on the phone and after reading the prescription number they still did not know what to do, I had to read the medication and the box information to them, partly due to the fact english is a second or third language for them. They are very short staffed and have no time, one person has to due the drive thru the counter and answer the phone. Every time I go in there a new face is there, turn around is like a revolving door. Do yourself a favor and go somewhere else. read more

The pharmacy is OK but the store sucks. I mean, who runs out of coke?? 7 rows of diet but both coke rows were empty. Kinda indicates you are stocking the wrong product! read more