I walked in right when they opened on a Sunday morning and for once in my life, wanted someone to approach me to help! I needed a color match for concealer and walked around through the aisles with a Help Me look and no one assisted. I ended up ordering online and received the products a week later so no instant gratification unfortunately. read more

I had the best experience at Ulta this evening. After being frustrated by my makeup routine (pilling, patchy, cakey), I packed up my skincare and makeup and marched into Ulta. That's where I met Joey. I knew immediately from his perfectly laminated bleached brows that I could trust this man. Joey went through my skincare and makeup routine with me, identified where I might need an additional step, and pointed out products that I just didn't need. He went above and beyond by showing me the right tools to apply the products too. I never felt pressured or upsold. He was honest and made me feel so comfortable AND GLOWY! 10 stars for Joey! Give him a raise! Give him a bonus!! read more

Very rude pushy sales people. -- hey I get it. It's a one day sale, people want to make money, but it's my loss if I don't take it I don't need the clerk to make the decision for me -- They just shoved their Tacha products onto me and I don't even want to buy them. Or their stupid gift bag that comes with it. I wanted an authentic opinion just to see what is new/ of value. I'm actually sensitive to ingredient in tacha so I was hesitant to look. I get this is retail but 70/30 sale rule should ALWAYS be applied lol. The most outrageous thing they said was-"If you decide you don't want it, you can just open up our Ulta card and put it on there"Are you serious, all of that after forcing it in my hand. Then waiting at the counter at check out when I came to get my ONE ITEM. Talk about treating someone as if they are "dumb". .I've worked in supplements and body care for a while as well so I could tell she didn't know what she was talking about per specifics of all the ingredients and substitutes. I was so angry and insulted I left with out buying what I originally came for. read more

Very rude to my wife. Basically they pushed us out when my wife was trying on make up. We decided not to purchase anything and will not be returning to that location. read more

Wasn't the most organized, but the employees there are super nice and really try to optimize their time with the apparent short staff read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

They have terrible customer service. I was standing in an aisle for 15 minutes and not a single person offered me any help but continually walked past me to offer help to EVERYONE else. I waited patiently and was going to ask for help as the employee walked the opposite direction after seeing me multiple times. If I could rate 0 stars I would. read more

Was told by the cashier that I could only return my purchase if I gave out my phone number. I asked if I could return with a receipt and she said no. I checked the return policy and this is absolutely not true. read more

This location is not the best. When we arrive we were greeted by two sales Associates. The way of the layout is kind of awkward because the associates crowd you into one section and if the person in front of you is talking to an associate you're kind of trapped until they step to the side. When it was I turned to speak to this LC I stepped to the side to make sure people could get by me. A few seconds later someone forcefully pushed against me. She did a quick, "sorry" and kept walking. I looked at what she was wearing and noticed it was the exact same outfit as the associate that I'm currently talking to. It was a worker who bumped into me. I thought she could have done a little better apology. Yes I see I spoke to help me locate the items I was looking for. So I was able to make a quick selection. There was a line for the checkout but they only had one girl working the register. They didn't get another register open until the line was about 15 people deep. Once we got to the register the cashier who assisted us was very friendly and helpful. Overall the layout of the store was not the best and I wish the sales associate gave a more sincere apology. read more

This review is over the course of a few visits. Although I've bought a lot make up here. And the location is great because I can stop by after work. I was really disappointed in the professionalism here. My first hair appointment I made went just okay. I arrived early had to wait 30 minutes for my hairstylists to show up. The lady said that they actually called her to tell her I'm here. Not sure how far she lives from her work but still not professional. Our first interaction. Was awkward no apology or trying to make small talk. I get that I'm a first time client but at least try. I had scheduled a hair dye and cut but since she took so long I canceled the cut and told her I'd reschedule. My second appointment I schedule with Simone else. It's near the holidays and super busy at work so I'm excited to get a haircut and relax after work. Nope! I show up and the lady at the counter says they gave my appointment away. No apology no one else to replace her. Are you kidding me? I was so upset I just stormed out I didn't even have the energy to talk. To a manager. My best friend told me I should call and talk to a manager. And I'm hoping this will get their attention. By the way I did find a stylist close to home and half their price. read more

Came in to buy a cologne was $84 online but $120 in person they said they don't price match with their own website. While the they were unlocking it I hand the cologne to my boyfriend, and the lady is shocked that a man is buying it and said it was for a woman said she had to go check had everybody sniff it and decide that it was unisex. Which was just literally not true on the colognes website it was labeled for men would not go again she was very rude about it. read more

Well, the people who work here are certainly cheerful and helpful! However, prices are quite high. The product selection is extensive, but there aren't enough blue-pink lipsticks. I miss the huge lipstick bar that they used to have. I don't want to pay $40-60 for salon shampoo that I can find at TJ Maxx for $16-20. Ulta has department-store pricing, but not the piano player or the ladies' lounge. I didn't find Philip Thomas Roth, but they do have Madison Reed hair color. Quite a number of lipsticks were out of stock. read more

That Krystal girl is embarrassing for this store, she is so rude, never once have I been in and she has been nice. She needs to change her attitude, ive also heard very negative things about her as well from other customers. Things need to changez read more

I needed some help and a great employee helped me but couldn't seem to find more product - they were out. A woman named Crystal came over to help and was a B-word to the employee helping me for NO REASON. I think she was a manager? Crystal ruined my entire experience in this Ulta, not the regular employees. I couldn't believe a grown woman acts the way Crystal does. She treats the other employees like they're idiots. My jaw dropped to the floor by her behavior. Everyone else there was wonderful, but the performance Crystal put on was so ridiculous it seemed like a movie scene. Watch out for Crystal if you come here, she acts like she's in high school! read more

Waste of time booking a hair appointment here. They canceled my appointment an hour and half before I was supposed to be there. They just sent an automated text that it was canceled, NOBODY contacted me. So I called and they claimed they left me a voicemail but I had no contact from them at all. I will be rebooking elsewhere. I get things can happen, but the least you can do with clients is contact them and try to reschedule. She was absolutely unbothered that she canceled me and made no effort to rebook me. Taking my business elsewhere. read more

Placed an order for curbside pickup DURING A PROMO for 5x points on CURBSIDE pickup orders and waited 10minutes after checking in online. I finally call the store and the girl who answered tells me they've "never offered curbside pickup" and you just come in and grab your order....which is a lie, I do curbside at this location VERY frequently. Super irritating to select a service and can't receive it because the employees simply don't want to do their job. 99% sure the website wouldn't allow me to do curbside pickup and pick a parking spot if it wasnt available at this store. read more

I've been fortunate to always have a good experience at this location and the Castle Rock location. The employees are always super sweet and helpful, I love Ulta online and in store, I cannot complain one bit. read more

The one stop shop for all things beauty. I've been here on several occasions purchasing everything from a small trim, natural shampoo, fragrances, hairbrushes, you name it. A visit here is always delightful. Staff is helpful, transactions are easy, but 02/07/2020 I was blown away! Giovanna has such a good eye that she had my shade(s) down at first glance! For anyone who doesn't know this: you change shades depending on the season and exposure to sunlight. In doing so, it's important to remember that the foundation you purchased over spring break (during your hot girl summer days) isn't going to be as flattering come August. Muchas gracias, and besitos to Giovanna! She is a makeup pro! read more

Ulta Beauty - My wrinkled goody bag, and Giovanna's business card! - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

Don't say hi when you walk in, will make eye contact with you but won't ever help. I've walked in on multiple occasions and have never been helped! read more

I've been here multiple times over the past year, and I can see that nothing has improved. Most of the staff here seem to be annoyed every time you walk in and very snobby. The makeup is so expensive and I have found other stores that sell the exact same products for cheaper. I have found that every other ulta has a much better experience for costumers. Now, I don't blame the general staff, but it seems like they have a lot of work do to management wise, and I actually feel sorry for the staff and what they have to deal with here. read more

I wish I would have started coming to this ulta salon years ago!! From the moment I walked in the door, and left 3 hours later, every ulta employee I encountered with was friendly and showed great customer service (managers, cashier, stylist). Alysha was my stylist and did an amazing job on my cut and color. I'm very blonde and was nervous, but it couldn't have turned out better. Alisha was so personable, and it felt like I knew her for years even though it was my first time seeing her. I'm looking forward to my visits to this ulta location in the future. read more

Literally would be a 0 star review if I had the choice horrible customer service every single time I visit this store. I walked around the store for probably an hour, using the ulta app to help me find the items I was looking for. Not once was i approached, I wasn't greeted and when I finally asked for help the associate seemed bothered. The store was a disaster, signage and marketing on the floor, boxes on the floor with new product and just broken down boxes. And sure, it's Saturday so I would understand if they were busy, they weren't. Instead all the girls were gossiping about a Karen that was fed false information by a cashier. I was also fed misinformation about the Ulta Credit Card when I was pressured to sign up continuously at checkout. Horrible store, horrible staff and horrible inventory. Go to the Ulta in Parker instead. read more

Robin is fantastic!! I was struggling over the large selection of products when Robin swooped in like my own personal skin care hero. She was SO WELL educated on the products. But she didn't just point out what to get and send me on my way. She took time to put the products on me so I could SEE the benefits and get excited. Some things were pricey but she helped build confidence in my purchase by showing me what they do and explaining the ingredients. It wasn't until AFTER I took up a good amount of her time that I noticed her bag. She had been done with her shift and GOING HOME when she stopped to check on me. FIVE STAR SERVICE PEOPLE, and she didn't even have to stop. Robin deserves a raise!! And if your confused about your skin care routine, or just need help picking a great product, ask for Robin. She's a freaking genius at her job. read more

Berkeley is an amazing stylist here, she is very skilled and you can definitely tell this is what she loves to do. She can give you a killer cut and color! Go see Berkeley! read more

Once again a customer service disappointment! I bought some really pricey travel rollers that have begun to melt. I paid $200 and only use them when I travel. I brought them in after only five months because I thought they might be a hazard. They won't take them back, unless I want $27.50 refund! Why do I still stand in line here? read more

Ulta Beauty - Bought $200 travel rollers and they are melting . No return after 5 months!! - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

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Last week I went to Ulta to get a hair cut. I called and they were able to get me in same day with the salon manager. I have never been to an Ulta salon for services so this was a first and I was happy it was with the salon manager. My hair was halfway down my back and I wanted to get a nice fresh cut. When I sat down I showed the stylist the cut I wanted from photos I got from Pinterest. I told her I wanted my hair to stay a few inches past my shoulders. What I got is not close to what I wanted. I called the salon back a few hours later to talk to the manager. The girl who answered the phone took my name, number, and information from my service. It has been a week and I have not heard back from anyone. I have included photo of my hair before, the photo of what I wanted and what I got. I normally don't like to leave bad reviews for anyone but this is literally not what I asked for. read more

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I stopped by this place to get a good eye liner and my hair cream. I love this place that it has so many things when it comes to beauty. I always come here when I am in need of something. The staff is always great in helping me find what I need and good with suggestions. I most definitely will come back here. read more

Kaylee is absolutely amazing! She is always making sure the length is good for me and making sure I'm feeling confident in my look before I leave her. She is always giving me advice on what products to use and what products not to use and my hair has never looked/felt so amazing! I highly recommended booking with kaylee she will take amazing care of you! read more

Melissa, Melissa, Melissa!!!!!!!! She is the absolute best and none of the four gals in my family would have anyone else cut or color our hair!!!! Not only is she perfection with hair - she is an amazing personality as well and we spend most of our recurring visits cracking up with her! Jessica is a beast at those facials - love her to death too! VERY highly recommend!!!!!!!!! read more

Poor customer service. I'd rather go to the one off Colorado BLVD. Cashier was very rude, not friendly. Selection isn't great compared to other locations. read more

Finally someone who can cut & style my daughters hair. My beautiful daughter is bi-racial and with that comes the issue of hair. Oh, it's gorgeous, don't get me wrong....but unless you've tried to manage it you have no idea of the issues you face! But finally we found Amber. A God send (I am not over exaggerating) she cut my daughters hair so it would fall the way she wanted, recommended the perfect product that keeps her hair soft, and really took her time to help my daughter understand how to care for her hair. (which up until Amber was becoming more of a curse than a blessing) I HIGHLY recommend Amber at the Park Hills Mall area Ulta! read more

BEWARE! After going out with a group of my neighbors and meeting a girl who was rude to me about my hair, I returned to Jen to even up the very bottom of my uncomfortably short, chin length bob. I've been very clear and upfront about what I don't want for my hair and I reiterated that my goals are to have long, thick layers that start below my chin. Jen insulted me, verbally agreed with something like "I know, short layers are such a pain" then cut 4-inch wedges out of my chin length hair. Then: -She lied about not knowing I don't want short layers. -She lied about "barely" touching my hair. -She grossly lied about how long it will take to grow out. She repeated me that short layers are terrible immediately before cutting my hair. I used to use Velcro rollers on the back of my hair. Half of the hair is missing in parts. Four inches missing from chin length hair is a big deal, and I know hair grows a half an inch a month. She knew exactly what she was doing. I've never been insulted by a hairstylist in my life before coming to this store. I've also never had such an ugly, unprofessional haircut. This is the ugliest, most uncomfortable, high maintenance haircut of my life. It will take 8 months for these ugly, difficult wedges to fill back in, and I'll still be left with an uncomfortably short haircut. She couldn't have done a worse job. BEWARE of this awful hairstylist. Beyond that, most of the people at this location are lovely. I had previously gone out of my way to give nice feedback about this Ulta online. It's a shame Jen puts such an ugly connotation to this store. read more

Phone number required for a transaction... seriously?!?!The cashier literally would not ring me up without a phone number. This is beyond ridiculous! They have always been very aggressive about their beauty club which I do not participate in and have no desire to in the future. In the past they would ask me three or four times getting ruder each time and ignoring the fact that I said no. However, I have never had them require a phone number for me to pay for a service. Considering I finally gave them a fake phone number I really do not understand the point. Had I not purchased a service that I had already received I would have left. Services are great but the management and customer service sucks. Update: Ulta forwarded my concerns to Culver City (CA?). Doubtful anything will change at the Lone Tree, CO store that I wrote the review on. read more

I got my eyebrows waxed and tinted by Laly from Benefit at this store. I also got my lip waxed. 100000% recommend having Laly help you out!

I have been going to Laly for my brows for over 6 years. She's an expert at what she does and is always so nice! I definitely recommend a wax and tint by Laly! read more

If they weren't the only ones that carry the brand of make up that I use which is Laura Geller I would not be going here. Every time I come in here I pick up the usual make up that I use and then look around. The items I pick never rings up to be the price that it's marked. I waste my time , I get upset and I end up not having a good time without the rest of the family and the kids that I normally am dragging with me to shop. So don't bother just go to the mall and pick something from Sephora. You'll have a better time and it really does have a better selection. read more

Vanessa, who I only learned her name from asking another incredibly nice associate since she wasn't wearing a name tag was entirely unprofessional. I asked for assistance in finding a bare minerals product and I always come here for my makeup needs and most people who work here are incredibly nice. I hadn't used this product and I wasn't asking her to travel the world with me, just if she could help me locate an item so I could try it out. I was walked away from and told that they didn't have the product without helping me look. I found the product on my own but left to purchase it elsewhere. Customer service was terrible. Go to Sephora or the bare minerals store in the mall if you want to be treated like you should be. read more

I used to love this store, and Ulta, as a brand store, but after the last few visits here I won't be returning... No one seems to want to help you on the sales floor, and the last few times I've been in I've been wanting to purchase more expensive hair styling products, but went elsewhere as none of my questions were answered (or even attempted to be answered). When I went to return a liter of shampoo I received as a gift for the same exact brand, just a conditioner, I was notified they could only give me $.01 for the shampoo, even though I only wanted to exchange for the exact same brand and kind of shampoo, just it's conditioner counterpart! In the past, Ulta has always been very understanding and helpful in these aspects, and this was just the part that topped it off for me not returning to shop here. The managers didn't even seem like they wanted to help me out in any way. As a previous store general manager, this really discourages me, especially in a place where most people come in to buy higher quality beauty products and come in to have their beauty questions answered. I'm very discouraged as where this store is headed. I used to love Ulta, but after my experiences, looks like I am going to switch to somewhere else to buy all of my beauty products. When you are paying $44 for a liter of shampoo or $150 for a hair styling product I would think the people working would be more accommodating!! read more

Tried to get help and even the manager wouldn't speak to me. This is just the Park Meadow's store I've had issue with. Each time I've actually ask for help in this particular location, I seem to annoy their staff. They are either always OUT of what I need, or they don't help me. This weekend I ask for help from a gal at the salon register (Curly haired blonde), who told me she just got in and needed to get her things put away and then she would help me. So OK, I waited, then when I did finally see her coming, she saw someone she knew, stopped chatted with them, helped them and they took them to the register. So I walked to the front of the store to find someone else and finally ask for the manager. She was also helping someone else and was to call me. I left my name and cell phone and requested that she contact me. I didn't make a big deal out of it, but I did make it clear I wanted to speak to her. Of course she never called. I will be taking all my business to either Sephora, or Beauty Brands. The coupons are not enough to bring me back if I'm either making a wasted stop, or am treated like an unwanted customer. read more

This location is staffed to the brim with rude and unhelpful employees. Seems like no one is ever on the floor to help customers, however, there always seems to be 4-6 people behind the register chatting with eachother, but usually only one register open with 10 people in line. It's not worth the attitude and long lines, go to Sephora in the mall or just go to a makeup counter. read more

I went yesterday afternoon - I'd taken a break from Ulta due to the terrible customer service (generally being ignored when needing/asking for help in the past, while employees chat), but wanted to stock up before an upcoming vacation. This time, as a nice surprise, a woman on the floor was willing to help me pick a couple of shades when I asked her for help. The issue came when I went to check out - the cashier greets me with, "Phone number" - I say no thank you - she says, "I need your phone number." I again decline / say no thanks, I'm not interested. She swipes an item and says, "see, the system won't even let me do it, give me your phone number" - I say oh ok, it's 555-555-5555. She scoffs and says that she needs my real one. I leave nearly $200 of product on the counter and depart the store, saying 'I'm good, thanks'. Clearly, management saying they forwarded a similar complaint to a random store in Culver City (when their headquarters is in IL) is just lip service. I of course won't be returning, and will be resuming giving my $$ to Sephora. related: https://www.forbes.com/sites/adamtanner/2013/06/19/theres-a-billion-reasons-not-to-give-stores-your-zip-code-ever/#1f944f96786f California supreme court has ruled stores cannot require zip codes or other personal identification information to complete transactions - Pineda vs Williams-Sonoma read more