The pharmcy of choice for myself and my large family. Even though Kaiser is down the road I've always loved the quality of service that this Walgreens and staff has provided for us. Whenever a prescription needs to fixed or changed due to insurance reasons, the pharmacist is always wonderful about contacting doctor until it gets fixed, not the next business day but will call doctor or whoever is on call to get the medication ready. Thanks to the pharmacist on duty Friday, we were able to get very important medication to my daughter for the holiday weekend, had we gone anywhere else I'm sure we'd still be waiting for the prescription. It was a little bit of a complicated situation and the pharmacist went above and beyond for us and also had me try on my end and between both of our efforts we got the medication. They are always fast with filling prescriptions when you drop them off or whenever they get faxed to them, they start working on them when they arrive not when you come in. They are not priced, we pay the same at Walgreens as we would be anywhere else. The clerks are also friendly, professional and affective. You can also get refills with the application, or see your complete list of medications online. Keep it up Walgreens Pharmcy. read more

I do not recommend using this pharmacy. On multiple occasions, they have confused my profile with another customer who shares my exact name. I was handed her medication on one occasion (which I realized and immediately gave back), and I was inadvertently given details about her refill dates. Because this mix-up has happened repeatedly, I am deeply concerned that my personal health and prescription information has been disclosed to the other customer. When I tried to address these privacy breaches with the staff, they were dismissive and did not take the situation seriously. For the sake of your medical privacy and safety, I highly suggest going elsewhere. HIPPA is not something taken seriously here. read more

Why if you come on Senior day on 1st Tues for your 20% discount do you even need to ask with grey hair? Then when items are rung up the receipt only shows 15%? So you ask and the clerk is unable to give you an answer. Receipt is very deceptive see photo. CORP should do a much better job!!! read more

Walgreens - Where is my 20% seniors discount? - Cosmetics & Beauty Supply Near Me - Colorado Springs, Colorado

Worst service ever, always short staffed, closed randomly with no help at all getting my ready prescriptions.

Instead of simply telling me they had just received my prescription, the clerk told me: "yea, I got it and haven't had a chance to fill it." When I asked how long it would take, I was told "20 minutes - check for a text when it's ready." I walked away, knowing full well I wouldn't get a text in 20 minutes. Sure enough, 50 minutes later, still nothing. When I went back to the window, I was helped by Mari. As she started to assist me, the same clerk who had brushed me off earlier walked by and literally tossed my prescription onto the counter. I said, "Oh, you're just gonna throw it?" Mari covered with, "No, she just tossed it," but the point was clear - zero respect. Payment was another issue. Mari kept asking me questions without even looking at me, running around helping others while I stood there counting out cash just to get out of the place. On my way out, I spoke to the blue-shirted manager and told him straight: "Your pharmacy sucks, and I'll never return." He gave me the surprised look, as if it was the first time he'd ever heard of an issue. For the record: this location has been pulling 1-star Yelp reviews for the last two years. Clean it up! If I could give zero stars, I would. For me, it was as simple as counting 10 pills and putting them in a bottle - but for patients, those pills are a precious cure after hours in the ER. People don't choose you for stellar service; they choose you because you're convenient, on the way home, when they're exhausted and in pain. That deserves respect, not prescriptions thrown across the counter. I need another prescription soon, but NEVER from this Walgreens again. read more

Mari Figueroa SUPER RUDE! Has no customer service skills to be working with people! Called in to refill my son's prescriptions and she was in a bad mood from the start. She only a technician so I can only go this far to report her. read more

Tried to get my passport photos and the digital copy so I could apply for a renewal online. That was not possible at this location due to lack of training and lack of understanding the basics. First trip resulted in unusable nonconforming photos with my glasses on, bad angle, etc. The clerk had no idea what she was doing or what the requirements were. A second clerk became involved when Clerk #1 was unable to upload photos from phone to system. Clerk 2 was almost as bad and continued with the nonconforming photos that were printed and handed to me with a smile and assurances that the digital copy was on it's way to me. Two days later had to return to the shop to met with Clerk 3. She told me everything that had been done was wrong and the photos had to be retake and no additional charge. After 20 minutes or so I was handed the photos and assured that the digital copy was on it's way to me using the same email address as my loyalty card account. Five days later still no digital copy in the email and calls to the shop. Waiting for more info and assurances. One week after the first visit I still do not have a digital copy. My wife went to a different Walgreens and she just showed me the email I should have received with a link to download the photo. I received an email informing me my order was ready for pickup (what order is that?) and I should come to pick up photos. Very sad for a loyal lifetime Walgreens customer. read more

This is walgreens pharmacy is the worst in operations. Never have meds in stock, always takes forever to fill, takes forever at the counter. Recommend a different walgreens, the one on Lexington always very helpful. read more

Walgreens - Pine Royal Walgreens Pharmacy sucks - Cosmetics & Beauty Supply Near Me - Colorado Springs, Colorado

This place is in rough shape. I don't know if it's staffing or management but is bad. The lines are out of control. Also they have butchered at least two recent photo orders. One was a bridal shower invitations that kind of left us hanging. read more

I'd give zero stars if I could. I have been on hold for 52 minutes today. Yesterday they hung up on me 3 times. They are requiring me to call to discuss a prescription issue. This is beyond unacceptable. read more

This location is the absolute worst!! They are so disorganized and their systems rarely work. Don't bother checking in online for a vaccination appointment because they will verbally ask you all the questions you answered online and then give you a paper form to fill out... and they are 100% unapologetic for it! Never going back!! read more

Not sure why anyone would rate a Pharmacy, but this one was worthy of zero, so I thought I would share. We have tried our damned to not come here. It my wife's doctor keeps sending prescriptions here so we suffer. Worst experience ever with rude techs (male) and horrendous wait times. read more

They need HELP and better training. Every time I come here I am not greeted politely. One of the employees rolled their eyes at me when I stated I came to pick up my prescription and didn't prompt me for what information they needed from me to do that. I've currently been sitting at the drive thru for 15minutes while 2 employees have looked at me in annoyance several times. Still haven't been helped or greeted. I understand they may be understaffed or underpaid or whatever but taking it out on customers is not acceptable. Get them the help they need or pay them more, clearly whatever y'all have in place isn't working. read more

2 of the nicest ladies helped us out. The lady at the photo counter was incredibly kind and helpful. And the lady at the front counter was also nice with a greeting and helpful. read more

If I could give 0 stars I would. Updated hours are not posted on the website. The pharmacy now closes at 6, not 8 like it says online. Waited in line for 40 MINUTES only to have the pharmacist put a sign in the window as I finally get to pull up that said: "pharmacist no longer on duty." She then proceeds to tell me that the updated hours are posted ON THE FRONT DOOR, which doesn't help anyone who is driving through the pick up window. Pretty crazy she couldn't have enough consideration to give me my prescription after I've waited for 40 minutes. DO BETTER. Will never be back at any walgreens. read more

3 Aug 22 - my doctor called in my prescription to this Walgreens at my request because it was closer to where I live than the Air Force Academy. My appointment was at 11:00 am so after my appointment we decided to go home because we knew the prescription would take a while for them to get it processed. Decided to go back in the afternoon around 2:00 pm and it still was not ready and they told me it would be ready in 15 minutes so we decided to sit there and wait for it. They are so disorganized at that Walgreens because when I got home I got a text from the Walgreens saying my prescription was ready when I had been in their Walgreens the whole time. It was busy in there and the only employee I saw working was the girl behind their only window that was open and the pharmacist in a white coat processing the orders. Two other guys were laughing and carrying on like they had nothing to do while people were standing in line waiting. Cannot believe they only had one window open when they had other employees who were there laughing and joking around. I am really leery about going back to that Walgreens. The other Walgreens on Research is worse, sure would never recommend those Walgreens unless their service improves. read more

Wow. The reviews weren't lying. I normally don't do these, but this pharmacy is absolutely brutal. Make sure you have at least 1hr set aside to wait in line. I happened to come in on training day for Jennifer, which made the whole experience even more of a drag. On the bright side, I could probably check a new patient in and establish insurance all by myself, as they apparently didn't dictate this in any training, and instead opted for a live demo in front of me, the customer. Absolutely awful experience all around, transferred my pharmacy immediately, and if you're smart, do the same. read more

The service is still awful. Said they ran my prescription through insurance but they didn't. Had to jump through major hoops to get medicine for my family. The staff is rude on the phone and in person. Do yourself a favor and go somewhere else. read more

We just moved here a few weeks ago from out of state and had our prescriptions transferred to this pharmacy. I have had bad luck with every prescription so far. I submit refills on the app and they get stuck "in progress" far beyond the estimated completion time. I've gone in and they inform me it hasn't been filled and have to wait. I'm not sure how it's in progress if no one is actually working on it. Dropped off a new prescription that was supposed to be ready the following day. Same thing. Stuck in "in progress" limbo. Also have a very common prescription that simply requires pulling a box and putting a label on it. No pills to be counted or liquid to be reconstituted or measured. Estimate was 3 days! Looking into other pharmacy options now. read more

If I could give zero stars I would. I recently moved to Briargate and had my prescriptions transferred. The staff in the pharmacy are so rude and disrespectful. They need to go through customer service training. I'm so disappointed. read more

Walgreens has become my very last option pharmacy. Never open, refills are a nightmare, unless you have an hour to wait, do not go there. There is better service everywhere else. The location on Royal Pine is terrible and with so many better options there is no reason to go there anymore. read more

This is the worst pharmacy I have ever used! Their automated system will state that script are ready but no one at the actual pharmacy can find it! Super frustrating! My doctor resent it in and they still are not able to find it! Literally a waste of time and doctor's resources! I have no idea how they are still in business! read more

I know times are tough with CoVid and everything but I'm waiting on hold right now to find out if my prescription is ready. I've been on hold for 38 minutes so far. Even if you're understaffed, simply answer the call and offer to call back... or give the customer some indication about the wait. This is ridiculous. I hate giving negative reviews but some phone tree/policy changes need to be made if wait times are this bad. I don't want to risk hanging up and calling back for fear of being put at the back of the queue. And I don't want to drive over only to find out my prescription isn't ready yet. read more

This is a review for the Walgreens pharmacy. Just don't use this pharmacy. They never actually fill prescriptions on time. I have scheduled prescriptions to be refilled through all the different mechanisms that they provide. But they're never actually filled on time. The last time I had a prescription filled I used their app to refill it, scheduled it four days in advance and they still didn't have the prescription filled. I'm done with this pharmacy and you should be too. read more

I was an out of Towner, having to go the ER and then pick up an RX from the closest pharmacy, which was Walgreens. The young girl working at the register was robotic and never smiled. My RX wasn't 'called in' yet she said...so I drove back to the ER and asked them if they had called it in. They assured me they had and proceeded to tell me that that particular Walgreens was slow on checking their phone messages. Ok. So I started to drive back...and received a text message from them that my insurance was not available for my RX. What?? I thought you didn't have my order Walgreens?!! Got there, same robotic greeting, with the other non-smiling Employee helping me this time. Come on Walgreens. You're old enough to know how to treat your Customers with compassion and a friendly smile. read more

I went to go pick up medication they told me it would be ready in 10 minutes and that they will call my name so I waited. 20 minutes later I asked again they said in a few minutes. 20 minutes later I asked if it was ready they said it's been ready for the while now and they asked me to go back in line to get it I didn't and they rung me up there. Horrible service wasted my time if I could give 0 stars I would. read more

absolute disaster. Youll be very lucky if you get a prescription filled within a week of requesting it. Wait lines in store and drive through are consistently an hour long. They appear to be understaffed and have zero plans to change this any time soon. read more

Tyler is never pleasant. The pharmacy staff is always short with you and has no customer service skills. Sat in the drive up for over 10 minutes without acknowledgement...CVS may be a better option. read more

Use this store all the time but the pharmacy is a train wreck lately, if you are mad about what you do you might want to find another line of work. Please hire more staff or if you can't because your revenue is not that high, it may be a sign to change current staff or procedures. From other reviewers it seem to be consistently bad. read more

Walgreens Pharmacy is full of God complex power tripping pill bottle fillers who think they are the DEA. I was given a very hard time when trying to pick up my wife's prescription. I had her with me when we dropped off the prescription and they could see she was in obvious pain having just left the emergency room so I took her home and returned 1/2 hour later and had to pitch a fit to get them to give me her prescription, which they ended up doing. This proves there never really should have been a problem with me picking up her prescription. read more

Stupid cashier interrupted me several times to "order" me to put on my mask as I was trying to ask a question. This store takes no returns/exchanges from other stores with a receipt unlike other Walgreen stores. I can go to any other Walgreens other than this one. :( read more

Dear Walgreens, Thanks for being there just a stone's throw away from my gym, where I frequently forget essential items like soap, shampoo, socks, and oh yes, the ever important tiny stick of deodorant. It's not like I don't have a gym bag with these things all ready to go per se, but my gym bag conveniently finds a way to hitch a ride back into my home on occasion and when it's gone, you guys fill the void. I have a wonderful collection of travel toiletries from you now and while it may costly, not stinking up the joint is worth every penny. Thanks, Jessica read more

I've been waiting on an RX to be filled since the 12/12/21, it's now 1/12/22. I kinda need it and I can't even get through to the store. I know how awful it'll be going in as well. read more

I want to thank the incredible pharmacy staff for working so hard. Please know you are appreciated. You are helping thousands of people with what you are doing. From one healthcare professional to another, thank you from the bottom of my heart. Stay strong. read more

Sat, June 27th, at 4:00 pm I had a horrible customer service experience in Pharmacy, by the main pharmacist. Long story short, I waited about 15 minutes total just to ask about an over the counter antacid because I can't buy Zantac anymore which was the best for my stomach issues. She was not helping anyone when I stepped up to the counter but while I stood there she proceeded to do everything else and even to make a phone call to initiate another customer. She knew I was there but asked me to step back as to not invade her privacy. Her entire attitude was that she was annoyed with me and her service was cold lacking any friendliness. I left upset and discouraged by Walgreens pharmacy section. And, I will not be returning. read more

Awful service - had to come back 4 times to get the medication for my son and was overcharged - then for the refund had to wait another 30 minutes - they lied about the doctor prescribing the wrong dosage to avoid ordering the right medication. read more

Great pharmacy staff, my family got our flu shots here and they were quick and very good!

After I had the absolute worst experience at the Walgreens on Rangewood and Woodman I went to this location. Everyone was super amazing and polite even though it was 15 minutes till closing. The cashier was an elderly white lady absolutely cheerful and social named Bev. She had to call the manager over to help me with my digital coupons and points. I believe the managers name was Joslyn. She was very patient and went over and beyond looking into my issue. She was very pleasant and honestly the definition of what quality customer service is. After what I experienced at the other location. It was refreshing to know that their are some great people like Joslyn and her employees who take pride in their work. -Sasha read more

We get our prescriptions and shots here. Customer service is kind of hit and miss at times, depending on who the pharmacist is. About a year ago, it was a blond haired woman who was not too friendly or informative. She would just say stuff to get you out of her face (and no, we were not being rude to her, we were just asking questions about medications). But lately, there is a brown haired woman who is both friendly and informative. She seems to like working there and it shows in how she interacts with customers. And like all Walgreen's, they sell old fashioned candy like Bit O Honey and Chunky. read more

Do not go here for a flu shot if you have a young child! I called and they said they did immunizations for children 7 & up. When I checked in, they were very busy and the kind cashier checked with the pharmacist who said there would be a 10-15 minutes wait. The person at the front desk was very helpful and polite. After almost an hour the pharmacist came out to help us. When my 7 year-old son started to cry, the pharmacist who already seemed overwhelmed and had told me that they "wouldn't get him more help," when I tried to be polite and say they seemed swamped, got upset and said, "I can't do it if he's going to move around like that. My son was barely crying and though his arm was tense, he was not moving hardly at all. I told him I would hold him, but the more the pharmacist balked the more upset my son became, so that now he was crying and shaking and couldn't hold still. We had to leave without the flu shot and my son was so traumatized by the experience that he is still crying. If they say they do flu shots for 7 and up, the pharmacist should feel comfortable doing a flu shot on a child, who will likely cry a bit as they anticipate a shot. The crying wasn't even bad until my son felt the pharmacist was upset with him. What a waste of an evening! read more