The pharmacist Dr.Vang is always attentive to making sure my medication is filled each month on time. My particular medication is normally in low supply, but he always makes sure that he orders an adequate supply. Additionally, he and the pharmacy staff are always courteous, and patient, despite their high demand and heavy work load that most pharmacies experience in today's times. Richard M. read more

Ordered Christmas cards and they were ready the same day. They turned out great too. Photos were bright & clear. Lena read more

Pharmacy is horrible. Arrived to pick up prescription at the time they said it would be done. It wasn't ready. I was told to come back in a half hour. When I returned it still wasn't ready and they were closing so I would need to return the following day. read more

Was trying to call this Walgreens pharmacy in the middle of the day. I was the third call in the queue. I waited. Finally, it was my turn. However, the phone rang over and over. At least 20 times but no answer. It went back to the hold music again. Waited for 20 minutes+ for someone in the pharmacy to answer. I gave up. I guess I will not be transferring my prescriptions here. read more

I can't speak for the store......BUT This stores pharmacy is the worst. Showed up to pick up a prescription that was submitted 2 hours earlier. The lady at the counter told me it would be ready by 2pm. So I said ok...I'd come back. Go back at 3pm and another person tells me they don't have the prescription in stock. Then says "oh wait we do have some". Then tells me to wait 20min. I mean did they not check when they originally told me how long it would take? Completely useless. Not the first time Iv had issues here. Save yourself the headache and go somewhere else. This is a bottom of the barrel pharmacy with she staff to match it. read more

pharmacist answers phone and immediately and places you on hold. when the call has been on hold for so long that it reroutes it back, he does the same thing just an endless loop of misery. he also answered once and forgot to place me on hold and i could hear him speaking to a patient. okay, HIPAA violator. thanks for sucking. read more

Stopped by today after store opened. Need cold / flu stuff to be preventative. There was an abundant supply of over the counter meds Quick peek showed there was plenty of pediatric meds available. read more

I'll avoid this location in the future. I went from Urgent Care to pick up prescriptions before heading home (20 mile drive) and was told I'd have to wait 5 hrs. Well, I was first told 3 hrs and then it got bumped to 5 hrs. And I was given this information sandwiched inbetween the sarcastic lines of "there are no more half-hour fills". That might be so, but it used to be Urgent Care etc took precedence over regular refills. Devil's advocate here: that puts the pharmacy techs in a hard place. They've already committed pick up dates/times through their automated system to their routine refill customers. Now they must sandwich in add'l unscheduled customers. Walgreens might want to review their corporate policy and/or time allowances. While standing there I looked around and behind the counter. The place looked disorganized boxes and boxes of bagged prescriptions and several employees were all taking a break at the same time, leaving one unfortunate person to run around trying to help people simultaneously. Poor scheduling and use of time-management. I called the Walgreens in Rancho Cordova and they were able to QUICKLY get the Rx's transferred to their location. They also asked me to hold on the line while this was done to assure that there weren't any hiccups in the process. It only took about 2 minutes. It then took the Rancho Cordova branch 1.5 hrs to fill the meds and that gave me enough time to get home and grab a bite before arriving at their drive-thru lane to pick up. If you live and/or work in Folsom this spot might be OK. But if you live in an adjoining town and are only coming into Folsom for a doctor's or Ugent Care visit, ask the Urgent Care or doctor to have your Rx sent to a Walgreens Branch closer to your home. read more

Not enough people working in the pharmacy. They don't even answer the phones, they just immediately put on hold and keep doing so. So wrong!!!!!!! read more

First, let me say that I'm not a big fan of Walgreens due to a previous horrible experience getting my COVID booster (see other review). Too bad there are no negative stars because you don't even deserve the one that I gave you. So, when my wife said that she was having trouble finding some OTC allergy medicine and had gone to Walgreens for it, I understood. When she told me the story, I absolutley had to light you up again. My wife went to 4 different Walgreens to find a 70 count OTC bottle of alergy meds. Not for fun, but she looked on-line and these stores showed them in inventory. Walgreens....get your act together. Your online inventory is way off, a horrible way to treat your customers (while you still some). On her 4th trip, and exasperated, she was in this Folsom store and the "new gal" was trying to help her. She offered to call other Walgreens to see if they had these in stock so she didn't need to drive to more stores. Her supervisor told her, in front of my wife, that if she wanted to call for her, that she'd need to use her personal cell phone because they only had one phone line. ARE YOU KIDDING ME? YOU WOULD BERATE AND EMBARASS YOUR NEW EMPLOYEE BECAUSE SHE WOULD DARE TO PROVIDE CUSTOMER SERVICE??So, who is your one land line for if it isn't to help customers? Walgreeens- the reason you are in business is to provide a service for your customers. Without them, you disasppear. Note: your net profit margin in 2022 was just 3.3% and only 1.9% in 2021. Not much cushion that would allow you to piss off your customers. Does your owner, Walgreens Boots Alliance, Inc., (WBA) shop there? I doubt it, or they would be mortified. Do they see the reviews of not just this store but the entire chain? If they do and they see nothing wrong, they are the captains of the Titanic. Do us customers a favor and move over for a store that like to serve customers. read more

Horrible. Nothing works in this location. Front desk service is pathetic . They don't have employees to run the store it seems. Duno why they are keeping it open. Shit it down . FedEx service is also poor. read more

Read all the other reviews...I second all of them. Incapable of normal back and forth discussions...it's their way or highway...even when you have made special arrangements you have to basically have an argument with the service technicians. I'm so tired of dealing with incompetence that I must now look elsewhere. In addition, having to spew out all you private information loudly so they can hear through their plexiglass barriers with other people around seems like it should be some sort of Hippa violation....broadcasting the drugs you might be taking so everyone can hear is ABSURD!!!!! read more

If i could give them 0 stars I would! Literally the worst customer service ever. As a new mom, working full time, my schedule is always limited and I make the most out of every hour. I made time to go to this location since they promote "anytime passport pictures up to 10pm" on their website. I happen to step through the door with my baby at 4:00pm... i asked a lady at the cashier if I could get help with a passport photo? And she said: "yeah but we don't do passport photos from 4-5pm" and I was like umm that's very specific. I asked the reason and she said "the light is bad from 4-5pm" and I was like well I made time to come here so let's try. She called a guy that was supposed to help me at the photo department and first thing he said: no photos from 4-5pm" which made me really annoyed. I was like that's not what your schedule says on your website, you promote anytime passport pictures? He goes: yes but if I take it it will be automatically bad and I won't refund you. LOL Like? How do you know? The light seemed fine to me.. anyway. I was like you know what? I made time to be here with a baby, i need to make it happen, just take it please. He does warning me and obviously annoyed at me and took a shot like he didn't want to do it. THE PICTURE TURNED OUT PERFECTLY. He then goes and gossips about me to the other lady in the photo cashier lol Like are they serious? HORRIBLE experience. People sitting around doing nothing and treating customers like an inconvenience. read more

This Walgreens sucks big time but Cathy is seriously amazing. I have had so many difficulties with photo printing for a gift, she was very kind to me, and she was the only worker I've talked to in 5 days that actually tried to help me. Thank you Cathy. (Give her a raise) read more

Meh. The customer service oftentimes can leave something to be desired. Purchased some items but the staff are not super friendly. Did not even get a "thank you" from the person ringing me up. I was cheerful and tried to make small talk, but the lady wasn't having it. The store itself has the basics of what you may need from any general drug store (snacks, cosmetics, hygiene, first aid, pharmacy, vitamins etc) at a higher markup but I would prefer to.go to CVS down the block. Parking is easy and usually never a line. read more

Poor customer service at the pharmacy. Should not be taking it out on customers if they are understaffed. Customers are picking up medicine while sick or with sick family members and the last thing needed is to get attitude or multiple delays. Please do better as one Walgreens has already closed in Folsom. read more

I've never had an issue at this store. The drive thru pharmacy is always courteous, and if there is a wait, it isn't too long. The service inside has been fine too. Not sure why it's rated so low, so just wanted to share my experience. read more

If I could give them a negative star I would. Idiots, that about sums it up. I went online to book an RSV vaccine shot today, took all my information and set up an appointment with a confirmation email and number back. Got there, No record of it. Spoke to the service man at the pharmacy, I told him I had Medicare and Supplemental with KP. He turned to the pharmacist, mumbled something then took all my personal info for 10 minutes. Then handed me back my ID and said they didn't accept my insurance. Couldn't have done that BEFORE taking my personal info. Then said its $320 for the shot. I don't think so. Not the first time I have dealt with stupidity at this location. Never again read more

I arrived at 2:20pm with a simple prescription to be filled. I was given an hour and a half wait time and decided to go shopping to kill the time. 3.5 hours passed and I still hadn't received my prescription. I had to cancel my evening plans and take my prescription somewhere else. The manager was helpful but the pharmacy is an absolute disaster. To top it.. the pharmacy technician who gave me my incorrect 1.5 hour wait time couldn't figure out how to wear her mask... 2 years into the pandemic. This was a painful experience. Thank you for wasting my time and raising my blood pressure. read more

What a terrible pharmacy, the worst that I encountered! After waiting for 30 minutes to talk a pharmacist about my prescription status, they hanged up without even talking to me. They told me a month ago that I will have prescription ready but, after 6 weeks, I can't find any information about my prescription, nor have I got any information from them. No wonder this Walgreen pharmacy store has so many bad reviews online! read more

Popped up as a 24 hour pharmacy near me but when we got there around 9:00 pm the pharmacy was closed. The hospital emergency room had sent the prescription to them and we weren't able to get it till noon the following day. read more

I went to Walgreens pharmacy during my lunch break and I ended up having to leave without my antibiotics because the employees were extremely slow. I was waiting for an employee to help me for over 10 mins before i had to leave to go back to work. extremely disappointed read more

The Pharmacy in Walgreens on E. Bidwell is the WORST I have ever dealt with. I am currently helping a friend who has had back to back surgeries on her neck because she contracted an infection due to the hardware placed at the top of her spine and it had to be removed four months later. The pain is significant. Her Neurosurgeon has prescribed multiple drugs both for pain and healing. What we have had to go through to get her pain medication is insane. They lose prescriptions, fail to communicate when they are ready after multiple promises that they will text or call, constantly question the "true" need for the pain medication, insist on constant "treatment plans" from a very busy doctor's office and so much more. TOTAL LACK OF COMPASSION AND CUSTOMER SERVICE. We are currently looking to transfer ALL of her prescriptions to CVS. If I didn't see this first hand I truly wouldn't believe it. read more

pharmacy had terrible customer service, just extremely impatient. I was just trying to figure out if they had my medication available, and they were incredibly rude. read more

This one star rating is based on our experience at the drive thru pharmacy today. There were no cars when we arrived just past 11 am. After pressing the call button, we were not acknowledged. A few minutes later someone came to the window to use the cash register and ignored us and left. Several minutes later, she returned and did the same thing! After close to 15 minutes of being totally ignored, we left. Frustrated, angry and having experienced the WORST customer service ever!! read more

I am in shock with how the Walgreens off of Bidwell in Folsom, CA treats their sick pediatric patients. I drove my daughter from Sacramento to Folsom's Sutter urgent care because they could squeeze her in quicker than Sacramento. I've done this before and it used to work out beautifully that this Walgreens is right next door. After seeing the MD, I went inside the store to drop off my new insurance card and let them know I was waiting for my daughter's prescriptions that the doctor just sent over. I was told the wait would be an hour and half. It was 4:15pm so around 5:45pm they'd be done. As a pharmacist myself, I gave Navneet/Nazneet the pharmacy technician, my full trust that the wait time really was correct. I gave my cell and she said I'd receive a text in a few minutes to confirm my number and after, it would also let me know when the scripts were ready. I never got the text. After an hour of waiting in the car with my sick 2yo, I decided to check back in and the same technician told me they JUST got a new script and now, instead of 5:45pm, the whole order could be ready at 7pm. I told her I was in shock that it would take so long. I asked her why she couldn't just keep the order together and fill my antibiotic since I had already been waiting since 4:15pm. She said, "there are other sick people in pain and I have 60 scripts to fill before that one." The lack of empathy was completely disgusting. Nothing I said could make the process go faster. My 2 year old was about to be forced to wait 3 hrs to get her antibiotics, sitting in the car with 102 degree fever and this technician had not a single care to give. I drove off completely shocked. I ended up leaving Folsom to allow my child to rest comfortably at home while a friend of mine had to go and get the script later. What a disaster and complete customer fail on Walgreens behalf. I will not be going back. A little empathy could've gone a long way. To top it all off, I never got the text that my scripts were ready even after I told the technician the test text never came. Would I have ever gotten it if I wasn't proactively checking in with the pharmacy? Who knows but now I don't care to find out read more

Very disappointed in the service at the pharmacy. I plan to not do business there in the future.

Incompetent pharmacy. Checked in at 4:40 for a 5:00 vaccination -- saw a bunch of people with appointments after ours get theirs. Got back in line and spoke to the pharmacy at 5:22 and they gave us paperwork to finally be placed in the queue. What was I sitting around for? read more

This Walgreens is so understaffed that they cannot respond to customers. The problem is that Walgreens deliberately understaffs the pharmacy. I think they want my business, but are unwilling to earn it by providing sufficient staffing to run it efficiently. read more

The pharmacy is a joke-as mentioned in other reviews they do not have prescription meds. I went to get a refill on a prescription I had been filling for over a year and was told they do not carry that medication! What!?! I have been coming here filling it for months...what do you mean? Shoulder shrug- "we do not have that medication you will have to try another pharmacy. And make sure to call before just showing up." The reason I "just showed up" was because I have been filling this same prescription for over a year! Needless to say, I left trying not to cry and found a locally owned pharmacy who had the medication I needed! Obviously I will not be going back to this store for anything. read more

Probably the worst pharmacy I've ever been to. Woman working there was extremely rude and incompetent. Had to repeat my information about 4 times and ended up banking to practically yell it so the whole line could hear everything. Then I wait for my prescription to be ready and am told that my insurance doesn't cover it. I explain that I've gotten medication numerous times and my insurance doesn't cover it. Finally she shows me the information she has and after repeatedly spelling my last name to her, she still ended up spelling it wrong. With all the delays, it's now closing time and I go to pay and she rushes me through the form I'm supposed to read. I'm a calm person but that was the last straw. Won't ever go back here read more

Hands down worst pharmacy ever. The people who work behind that counter are not nice people. They don't want to help you and are rude as hell about it. Don't waste your time on people who make you feel like a burden and get off on telling you bad news. If you don't believe me, just read all the other terrible reviews below read more

I found out where they send all the pharmacy customer service rejects...here, to this pharmacy! If you want rude customer service then you found the right place. If you want competent, friendly, professional service - go to a different pharmacy! The reviews are obvious and apparently the management and corporate could care less because it looks like nothing has changed. The pharmacy staff member I dealt with today enlightened me to the saying, "The only reason why some people aren't walking around with a black eye is because it's illegal to punch them!" Save yourself some aggravation and go to a different pharmacy. read more

Pharmacy =. Called 3 consecutive times this evening, waited +25 mins each time. Ridiculousness

This pharmacy is a disaster. They constantly do not have a supply of ordinary drugs. They save money by restricting their inventory to nothing and then require patients to either do without what maybe essential medications or ask the patient to locate a different pharmacy that has the drug in stock. This has been the norm for the last two years. Very frustrating and, in my opinion incompetent. read more

I wish I could do negative stars, this is the worst pharmacy ever! Customer service is horrible and so rude! I realize the works is short staffed but you can be kind and responsive. I'll be taking. My business elsewhere! read more

The pharmacy takes absolutely forever. The lady's just stood and stared at me for a good 10 minutes before helping me, no one was in line either. read more

I am HIGHLY disappointed with this Walgreens today... my 1 in a half year old has a double ear infection had an appointment this morning at the pediatrician around 9:30 I've come 2 times today to pick up his prescription called 4 times with no answer and currently still sitting in the drive through to pick it up. They ran it through my insurance this morning all was good came back to pick it up about and hour later,and it wasn't ready? They got tied up... meanwhile my baby is in the back crying and upset. I'm now paying out of pocket for it because they can't fill it through insurance because they said they ran out of the other medication and are giving me a different one that they have to run through insurance again? I'm livid. I'm a very patient person and never have had many issues with this pharmacy in fact I have loved it for years, but this is ridiculous... read more

I have yet to step into this drug store. I switched my meds to this pharmacy location because the idiots in the other location are friggin clueless. I mean the pharmacist there don't get me started. I will yelp about that location in a minute. Let me focus on these idiots first. As I was saying I have only spoken to these morons and I have already blew-up at them. I'm from Boston and I have never had so much difficulty refilling meds. You go on the app and press refill. The app tells you when they can be ready. You go get them when you receive an email that they're ready. Nope not in California. Supposedly the app is wrong and it takes them a good week to two weeks at times to fill them. You literally have to start filling your refill the minute you pick your meds up so they'll be ready in time. They truly need 30 days! It's such a procedure for these fools. Apparently my insurance allows me to get a 90-day refill on my meds but I didn't ask for that nor did my doctor. So what does the pharmacist do? They slow my refill down by calling the doctor to see if it's okay to do a 90-day supply. Do doctors usually call the pharmacy right back? No! So it's a waiting game. Do I mind if I get a 90-day supply? No not at all! But if it's going to be a whole procedure. Forget about it! Just fill my script as is. You're not doing me any favors but causing me conflict and pissing me the F off! Then I refilled another med and it was the wrong dosage. I pressed the first one I saw on the app. When I took it out of the bag I realize it was the old dosage. I asked if I could bring it back and get the right one. Technically it's illegal to mess with someone's pills. I'm on a new dosage and it's XL to last all day. The lady on the phone goes well you picked it up recently (talking about the old dosage)??? Did she not see I also picked up the one in talks a week after!!! So what's more recent, friggin idiot!!! Obviously the doctor changed the med, idiot!!!! At the moment the won't give me either med. So I will be going cold turkey and I don't see my doctor until the 13th! I have a new doctor. I got refills to cover me until my new appointment. You don't want people off their meds idiots!!! The Healthcare in California sucks ass big time. They don't give a rats ass about you!!! They have no money to pay the doctors or put into research so they treat the patients like crap! They no nothing about mental health because if they did they would refill my meds. There's no stopping me! If you piss me off and lack commonsense I'm going to let you know!!! Do your job and help people or don't become a pharmacist, doctor, nurse or just anything. I can do their job! Just go work at friggin McDonald's! And guess what? This is me on my meds still!! Lol. Imagine when I run out in a day or two! I will do yelp #2 and see what I have to say and we can compare!!! Hahaha! Oh and just for everyone reading this to clarify its friggin Wellbutrin that is causing all this ruckus!!! Lol. You would think it was something else, wouldn't you??? This state is pathetic!!! I wonder if they would do this to a diabetic person if their medicine was increased? Makes you wonder! Keeping meds from the medicated should be illegal!!!! Ooh I do have all bottles to snap a picture of....and that's another thing? How did I get that bottle that they refilled recently with the higher dosage with the refill on it??? Man oh man are they a bunch of Re*ards!!! read more

The worst pharmacy experience in my life. They DO NOT pick up the phone forever. I have been on hold 30+ minutes at a time on many occasions. Rude and completely lacking any customer service skills. It's common for me to get a 2 day refill on my many of my medications here for a 30 day refil-- and they never let you know if and when they have filled the prescription. What a horrible, horrible experience with this pharmacy. read more