Used the automated phone system to check status of prescription pickup. Said ready anytime after 10:15am. Arrived at that time. Said "We're still working on it". They weren't. Said "15 min". I told him the automated phone said 10:15. He said, "I know but we're slammed. There's only 2 of us." There was no one in the drive through and the other person was helping the only other client. Lies. So, since I had nothing better to do for 15 min I'm using a little of it to call BS and write a 1 star review. read more

The most expensive pharmacy in the area & poor customer service due to understaffing.

The worst pharmacy I have ever had to deal with. The pharmacy staff is disorganized, dishonest, and incompetent. I always have a problem receiving my prescriptions, each member of the staff says a different thing every time you call and ask questions. You'd think the app would help with refilling and not having to contact the pharmacy multiple times, nope. The staff half the time just grabs one medication, not even checking the full order or if there are others. It's terrible read more

Placed an order online because I am in a rush, once I arrived at the store it took 10min for the lady in the register to then decide to ask another employee for help, another 10 min go by and the register had to actually assist me herself as the other employee failed to assist me. read more

They constantly promise that something will be ready in an hour. Come back in an hour...it'll be another 30 min. Come back in 30 min...well we're busy we will text you when it's ready. Unacceptable. read more

Went to pick up a prescription and the pharmacy was closed. No one there even though they were supposed to be open. Store employees have no idea when they will return. They've been closed since the day before, no word on when they'll be back. WTF! I have medications I need to take. Their phone system puts you on hold and they never even tell you there's no one there. How the hell do they get away with this? Talk about irresponsible and dangerous for anyone depending on their meds. Go somewhere else. read more

The didn't use my Walgreens account so my total was twice what it should've been I didn't know till I got out to my car and realized but then it's too late since I paid it's very frustrating read more

We went for our second shingrex shot. I made an appointment on line. We were early. At that time, they were not that busy, but they told us to sit down, no one addressed us and then other people started coming. So I got up and went to the window and tried to check in. We ended up waiting for over two hours. They got so busy and a few people were so angry they walked out. The pharmacy was also very dirty. The floor, the back. And they were extremely unprepared and unprofessional. We came there because it was cheaper. But not worth the wait. So disappointed. read more

This is a horrible pharmacy! The worst pharmacy I have ever dealt with. There is always an issue with prescriptions and quantity, they fill a prescriptions and add the refills too. I've told them a dozen times I don't want three month supplies - they ALWAYS do it anyway. This place cannot be trusted, they have cost me hundreds of Medicare $$. Find another pharmacy. read more

On April 20th, 2012, I took my two sets of prescriptions to Walgreen's for 3 different eye drops I would have to take several times a day starting 4 days before my first of two surgeries which would be performed 1 week apart on each of my eyes. I was told on that day by the assistant that they would only be able to fill for the left eye and that she would have to call my insurance company and "fight" to have this filled. I told her that I did not want her to have to "fight" with the insurance company and that she could return to the other set of prescriptions to me. She then claimed that she would call my insurance and explain to them that I have "two eyes'. At the time I thought this sounded very unprofessional. Today, not having heard from Walgreen's at all in the last 10 days, I incorrectly assumed that my other prescription would be ready for pick-up as I am to start two of the prescriptions for drops on the right eye tomorrow morning. I called the pharmacy just to make sure my order was ready and was told that my insurance company had "rejected" my prescription and that I could get it by mail order in "a couple of weeks" or I could pay $150.00 and pick two up the two prescriptions I needed to start in the morning. I explained my situation that my surgery was in 4 days and I couldn't wait a couple of weeks, nor did i feel I should pay the full amount because I have insurance, and that I have never had to do mail order ever. I then asked to speak with the pharmacist who explained that Walgreen's had called my insurance company ( even giving a person's name they had spoken with) and it had been rejected. When I asked why no one from the pharmacy had alerted me his answer was that they probably didn't have the right phone number for me. Funny, they had the correct number last week when they called to say my prescription was ready. He gave me an 800 number to call. I called the number and they informed me right away that I was calling the wrong number and then put me on hold while I was transferred to another number. The representative I talked to was most helpful. She explained that "no one from Walgreen's" had called and that she would call the pharmacy and put an override on it. She made a 3 way call while I listened in as she talked to the pharmacist. After going through all of the id numbers on my card it was determined that Walgreen's had not entered the correct prescription insurance information for me. Upon correcting it the pharmacist claimed everything was now correct. When she asked him if that prescription could be ready in 20 minutes or so his answer was, "Oh, no!, and that's if I even have the drops in stock. I might have to order them for tomorrow. " Even doctors know that when they apologize for their errors the likelihood of a lawsuit goes down. When a pharmacy or any company neglects to take responsibility or apologize for their errors and their poor customer service the likelihood that they have lost a customer is 100%. For the future, I will carefully shop for a pharmacy who values customer loyalty and more importantly customer service. read more

After suffering a week with the pain and itching from Fire Ant bites, I consulted with the pharmacist (a young black woman) who advised I begin taking Benadryl orally. She was very helpful and appeared to be genuinely interested in solving my pain. I was very impressed and am happy to report her recommendation cured my pain. I wish I remembered her name so I could write a note to Walgreens corporate. At any rate, I highly recommend the pharmacy and staff at this Walgreens! read more