They just can't handle the number of customers they have. Not enough staff. Half the time they don't even answer the phone.

Customer service is really bad. They charged for something and forgot to give it to me. Then no receipt. If you can avoid this is negligence overpriced store read more

It's embarrassing to make this sort of review for this location. But after anonymously complaining multiple times and the issue hasn't properly been addressed, here we go. You have a worker that works the cash register in the front of the store. The hygiene of this worker is astronomically disgusting. You have to hold your breath while she checks your items out. It's the worst smell I've ever come across. It physically makes me ill after visiting this store. Please, please, please! Have a proper talk with this person. Until then, Ive changed my pick up location to the Kettering location. read more

I made an appointment for a vaccination at 10:40 am arrived 10 minutes early and did not get vaccinated until 11:15. What is the point of offering appointments if you are not going to honor them? read more

Walgreens is the worst for customer service. Always has a excuse for everything you call about. The Store on Kettering street has alot of excuses for any prescriptions that you are trying to get. Had two problems in the last month. The staff aren't very friendly and they are not very professional. read more

Wow. Another terrible cashier experience. Jessica at the front register today needs and attitude adjustment and to look up her own store policy because she's ignorant. read more

It shouldn't take an hour to pick up a prescription. 12 vehicles in line, six left and I moved up one spot in almost 35 minutes.

I have a dog that needs a prescription. First 2x they charged me $90.00 3rd time $27.ish. Every time I they said they don't have her prescription. I put my vet on the phone and they denied that they spoke to my vet, they always called immediately and documented the call. I'm so tired of Walgreens, and this is not a Covid thing, they have been like this for several years! Wish they could hire at least 2 people to get the job done!!! read more

How to change to CVS in 5 steps. If there were an Olympic race as to where to worse-performing Walgreens of all time, the one on Milton ave across from CVS would take the prize. Here are a few bullet points of what I have endured working with these people. * My elderly parents learning their much-needed prescriptions are not ready. * No ability to reach someone on the phone who isn't working at a satellite call center * Long lines * An employee who refused to send my purchase through the canister while insisting it wouldn't fit. Keep in mind it's the same prescription I've picked up numerous times before * Employees who become angry when you ask to use your reward card Honestly, I don't know how they stay in business. With the exception of the awesome African American woman who works drive-thru at night (she honestly should be in management) it scares me of the ineptitude of these workers. I've moved onto CVS across the street. I've included five steps below to make it easier for you to change pharmacies. 5 Tips For Switching Pharmacies If you think switching pharmacies may be right for you, it is quite simple to do. By following these 5 tips, you will not run into any problems when making the change. 1. Check That Your Prescriptions are Offered: If you plan on filling your same prescription at the new location, make sure they offer it. Talk to your pharmacist to ensure they will accept the transfer of your prescription, as pharmacists can legally refuse to make the transfer. Also, certain medications do not allow you to transfer to a different pharmacy including Adderall, Concerta, Oxycontin, Percocet, and Vicodin. Additionally, there are other medications that can only be transferred once even if you have more than one refill left. The most common medications that are restricted like this are: Ambien, testosterone, Ultram, and Xanax. 2. Inform Your Doctor: Once you've chosen to switch to a new pharmacy, let your doctor know. This will eliminate any confusion for future refills or updates on current prescriptions at your pharmacy. 3. Prepare Your Prescription Info: Talk to your new pharmacist about how to refill a prescription at their pharmacy. Before you talk to them, organize a list of your prescription information (drug name, strength, RX number), your medical history, list of current prescriptions, personal information, and insurance information. 4. Check the New Pharmacy's Website: Some pharmacies offer online forms for you to make a prescription transfer, eliminating the need to waste any time calling or visiting the pharmacy in person. Once you fill out the form, the new pharmacy will contact your current pharmacy where the prescription is on file to get the information needed to fill your prescription. 5. Stick to One Pharmacy: When you make the switch to your new pharmacy, be sure to transfer all of your prescriptions over. If you have different prescriptions in different places, no pharmacy will have your complete medical profile. If your pharmacist doesn't know everything you are taking, they will not know if your different medications will interact dangerously with each other and this can put you at risk. read more

I just want to say the drive through here sucks. I have waited in line for 45 minutes as the second car in line on multiple occasions. Please if the costumers script is not ready have them drive around and renter the line. Sitting at the window just pisses us all off. If this would have happened I wouldn't be sitting in line with an angry baby waiting for my desperately needed anti anxiety meds. read more

Slowest pharmacy in town if you go and there are more then 3 cars ahead of you LEAVE you will be waiting for at least 45 mins. They have two drive through windows and they only do one car at a time like they won't even talk to you at the window till the car next to you is done which will take at least ten minutes. Literally the worst pharmacy ever to exists please just go to CVS a-crossed the street save your time. read more

Absolutely the slowest Walgreens pharmacy I have ever been to! Has two drive up lines yet only does one at a time and then still proceeds to take 40 minutes to get one car moved! Absolutely mind blowing. Clearly the pharmacy is in serious need of help! read more

wow i've been sitting waiting for my vaccine for almost 45 mins from when i had my appointment.

I used to only be a walgreens shopper. I only came to your store. However, once CVS opened, I swore I wouldn't be "that customer." The prices are way higher than CVS..which CVS people usually assume is more expensive. The rewards on the card..I actually receive something for them. I came into the walgreens the other day because there was something specific you guys were selling. The place smelled strongly of cat piss!!!! I couldn't stay long enough to make a purchase read more

Agree with others comments about the pharmacy. I myself am a pharmacist and my insurance mandates that I use WG's but I find this store lacking in the level of customer service that should be expected. This time, while in the drive through line, they refused to run a GoodRx coupon unless I parked and walked into the store. When I asked why they said they where too busy. It takes them the same time whether I'm in drive through or physically in the store so it doesn't make sense. Will need to try other stores in town. read more

I've had frequent problems getting a prescription filled at this pharmacy whereas I seem to have no trouble anywhere else. This time she said it was too soon to fill my prescription. I responded saying that it's been a full 30 days since I last filled it. She said yes, but before that it was a week prior to 30 days. Really? Another time they told me that they were out of the product and would call me when the prescription was ready but I would have to come back when they had the new supply. They said it should just be a day. They did not call the next day so the second day I called them. They said they could not fill the prescription because it expires after 24 hours. I've had many problems here, but my post will be much too long if I tell you about each of the incidents. Very poor management, IMO. read more

Absolutely terrible customer service. I went there (basically almost fainting in line because I just was diagnosed with influenza A) The woman behind the counter, Erica, could not get my insurance to go through. It's worked everywhere else! She called the number on the front of the card after I asked her to, but that number's office was closed. She did not ask for help, from anyone, and told me to go to CVS across the street and they could transfer it there. I left, sick as hell, wind blowing, only to walk into CVS and they're CLOSED. I call my husband who called the number on the BACK of the card and said the lady at Walgreens was putting it in wrong. My husband called and talked to pharmacist (who was very nice) and I got my prescription filled. ONLY AFTER, I drove up to the drive up (not wanting to get out it was too cold and I was sooo sick) and being told I had to come in, I waited in line, then the pharmacist talked to me and said I should have asked for her... not my job? Anyway. The pharmacist was nice. read more

Great Photo lab. Amy in Photo was very knowledgeable, friendly and helpful in assisting me in designing my Christmas cards for myself and another card for my mother to share with our family and friends. The cards were very reasonably priced with a volume discount and then 40% off sale. Thank you for making my Holidays brighter with a beautiful Christmas card and 2017 memory. read more

Worst customer service. Pharmacy continually makes mistakes. App and phone calls tell me my prescriptions are ready, so I go in only to be told they are not. It happens multiple times every month! I'm switching to CVS or Walmart. read more

Worst pharmacy ever. I have asked them to delete old insurance and update mine for several months of picking up my medication and they consistently run it under the wrong insurance and do not call if there is an issue. DO NOT USE. read more

Walgreens on Milton Ave in Janesville is run poorly. The staff are rude. When you are told a prescription will be ready in 20 minutes expect it to be 40! read more