I came into the store to purchase a couple of items, and when I get the register, they only have self check out open, and one lady overseeing. There were people at each register, and they had issues ringing up their items, and then the machine wouldn't take their coupons. Why don't they just open a register and have someone checking you out because it would have been simpler. Big business has taken the element of customer service out, which is why their sales are down. Unless you are offering a discount to customers and paying them hourly wage along with benefits to check out themselves, I won't be back. read more

A one star is too much for this location at the back of Kingwood. The staff do not care about customer service. I go to this location every week because it's closest to my home. This is my last visit from now on I will drive to Atascocita or to the front of Kingwood before I come into the store again. They don't help you when you have questions about items you're looking for in the pharmacy area. I get my vitamins and supplements like I always do at this location and I go to the cash register. I have the Walgreens rewards app. On the app there is a coupon for the vitamins. The coupon is clipped and ready to go. When they ring it up, it doesn't include the coupon now we are talking about a three dollar coupon. The lady at the register gets all frazzled and doesn't know what to do. She calls the manager who is a young man who probably hasn't graduated from high school. He comes up there. He reads my app. He reads that it is clipped on my app. He reads that the items that I got are covered by the coupon. Everything is accurate, but it will not work for him. So he looks at me and says the best I can do for you is give you corporates number and you can call corporate. Seriously, when I've ever had an issue with a coupon on any other type of items, the previous managers have simply said I'll just override it and honor the coupon. This new manager wants me to put in all the work to get the coupon honored. Walgreens wonders why they don't do so well, maybe it's because of the people hire. Customer service is number one, and apparently the Walgreens at the back of Kingwood does not understand this concept. read more

Yesterday morning I saw my GP who diagnosed a serious infection and called in three prescriptions (antiviral, antibiotic, and steroid). I expected to pick them up in a few hours so I could start right away, since time was of the essence. I received no phone call or text that the prescriptions would be delayed. I logged into the website around 3p, and it indicated that they would be available by 9a the next day. While not ideal, I figured I could wait that long. I logged in to the website again before going to bed and another day had been added, with projected fulfillment 2 days (!) from when they were called in. (Still no phone call or text.) These types of medicines should be filled timely and, if that is not possible, the patient should be advised ASAP to go elsewhere. This is, I think, the third time I've encountered delays like this. In other instances, they admitted they sent the prescriptions to a fulfillment center in Dallas or somewhere to then be shipped to them for release to patients. This makes no sense for certain types of medications (especially new starts, antimicrobials, steroids, etc.). It is beyond comprehension how a pharmacy can use such processes for medicines that are urgently needed. After decades of being a Walgreens customer, I transferred my prescriptions elsewhere (and they were filled promptly!). I should've made the change sooner. read more

I am waiting for getting a brain bypass surgery for three months. Taking medications is my life saver, because If I didn't take them correctly. I would be die! I requested refills the medicine to this pharmacy a few days ago. my mobile App said "sorry it's running late", then it was just showed up "OUT OF STOCK!" after I waited 48 hours! This should not happened to anybody specially who lives with a disability!! read more

I was on hold for 15 mins then finally someone picks up the phone and hangs up! I call back and after another 10-15 mins on hold it just rings now. Elevator music gone just plain ringing but no answer! This is EVERT TIME I call! read more

worse place to get your prescriptions from. long waits and one car in front of you. It's awful service

Back open after sustaining major flood damage during Harvey. Their pharmacy isn't as efficient as the HEB across the street but they are better than the CVS. This location isn't open 24 hours, but they are open late. Honestly, I've used this store for last minute school project supplies more than once. Walgreens serves its purpose and it came back when so many others didn't. That warrants 4*s by itself. Perfect? No. Better than nothing? Absolutely! Also they have redbox located on premises. read more

Worst pharmacy service in the area. Go to any other pharmacy. I say here got 12 minted waiting to be approached for help,

After she realized who I was and my family, she was super nice. It is interesting how things work that way. I use CVS now for prescriptions. They are fast and efficient. I will up my stars for the niceness. read more

Its close to my home and convenient, Took them a very long time to get the drive thru working and still only have one open. The robo call calls ur phone and says your product is ready for pickup.on two occasions i drove there,waited my turn as there is only one window open,and was told it would be another 10 or 15 minutes for it to be ready. Very bad customer service.cant wait for cvs to open back up. As soon as they open my business goes there. 3 stars are given only for location. read more

I have my expectations set to high, medications ready within a few hours, insurance information updated, and good customer service. If these matter to you then go anywhere else. read more

HORRIBLE SERVICE!!! Seriously, NOT helpful at all. Super rude to you. People that work here I don't know how they have this job. They don't deserve to work here. I don't recommend nobody to come to this wal greens if you have another one down the road go to to the other one !! Trust me. read more

Terrible customer service experience last night. I waited over 2.5 hours for a single new script to be filled for a common antibiotic. Mgr just smirked and laughed. I think I'll be moving my business to HEB. I've had issues in the past with this location but last night was the worst. Always understaffed and the people they do have working couldn't care less. Not somewhere you want to be when you feel sick and just need your scripts! read more

So glad to have this location back after Hurricane Harvey! I never have any trouble finding what I need here, and I'm usually able to check out promptly. I hope this location continues to do well, as many of the businesses in that shopping center have not returned after the flooding. They really do their best! read more

It's taken a little while for these guys to rebound from rebuilding after Hurricane Harvey. They have gone out of their way to provide excellent service and communication. So much better experience than I had at the front SeeVeeEss store. read more

check hours before you go. call and confirm as they close pharmacy earlier than the store. 9pm weekdays and 6pm weekends. most of the time there is a wait. not even the express line for pick up will help because there.is only 1 person for the window the phone and the front pharmacy counter. pack your patience. other than being short staffed the staff is kind and patient read more

The druggist switched my prescription to a generic drug without informing me. But they then charged me the co-pay amount for the brand named drug. This resulted in a $90 over charge for my three month supply of the medication. read more

I have always has excellent service at this pharmacy. Sometimes you do have to wait in line as it is a busy place; however, my prescriptions are filled quickly and they are always friendly. I have been to several pharmacies in this area before this one with terrible service. read more

Great place to go if you have a sick kid and feel like waiting 3 hours for a prescription. Of course when they finally say it's ready, it's not because they have to mix it. Obviously they never asked for your insurance update so count on another 20 minutes of your life. read more

Possibly one of the slowest Walgreens out there. Poor service, if any. A regional manager should probably replace the staff.