WORST Walgreens I've ever been to, and I used to live in Midtown! I hate CVS, but they're so much more helpful there. I've walked into this place and seen one line open, all the way back to the photo booth. Turned around and walked back out because I could tell everyone was buying wine and beer and the reason the line was so long was because the poor cashier was under 18, so the manager kept having to come up. Lawd forbid he open another register.
But today was the straw that broke the camel's back. I've been permanently disabled since 2012. I have osteoarthritis. I have fake hips, fake knees, and a bionic foot. My bionic foot recently snapped both my tibia and fibula clear in half. My scripts were written when they put my halo on on Mar 3rd. When they opened me up on Mar 23rd they realized all my tendons were torn. They had me under on the table for over 5hrs. It was dangerous to keep me under that late. They chose to do the tendons and fibula and schedule my tibia for next Wed. I knew David at Walgreens Pharmacy Dept would be an --- about it, because he always is, so I had the surgeon himself call him and tell him the script needed to be filled because the surgery would have to be finished in a week. At this time, Kelly, the pharmacist at St Luke's East came in, because I'm always required Lovanex shots in my stomach after a surgery like this. We laughed it off as it's protocal as she knows my husband has given me over 400. But I did tell her my concerns about Walgreens. I mean, for Pete's sake, they didn't even have the syringes for the shots, or the 10mg oxycodone. She called Dr. Patel (surgeon) in front of me and on speaker I heard him say he had called and it was handled. But when we got the phone call they were calling the insurance co instead of, oh.. Idk, listening to the man that FINISHED med school, I called and asked why when the surgeon had called to explain the situation. He asked me when that was. I calmly said about an hour before they discharged me, let me look at my papers. And I told him my paper says it would have been 3:42. He then replied he was there then, I was a liar, AND THEN HUNG UP ON ME! If you're permanently disabled I highly suggest finding a pharmacist that knows how to do their job with even one ounce of compassion.
PS. I called Kelly at St Luke's East and she was flabbergasted someone in her profession would not only treat a patient that way, but call her a liar, she told me to bring all the scripts to their pharmacy tomorrow and they would be filled.....with respect.
For all our other drug store needs we'll be across the street. At CVS. At least they don't sell cigarettes and lung cancer meds at the same time.
**edited to say that Hyvee filled the script without hassle, lies, OR being hung up on. Please see tip for picture. I was in too much pain to wait for Kelly to come in this afternoon. Thanks David!! That's who will be getting my families business from now on. And since I'm permanently disabled and have at least a surgery a year, that's a LOT of business. Not to mention the 2 children who USED to get their flu shots there, and husband who has monthly scripts for ADHD and anxiety. Bye bye Walgreens. I hope you've learned that hanging up on loyal customers after telling blantent lies to them just reminds them that you're not the only pharmacy in town. Oh, and that you have a corporate number (913-438-0807) store #4182. read more