No warning that this Pharmacy location in Milan, Illinois is CLOSED ON WEEKENDS!!! Not a great way to keep patients (alive) if you have their RX and aren't OPEN! I suggest including your latest "business hours " on the bags the prescriptions come in- and/or alert Dr. office that calls in the RX on Friday!!! Oh, and perhaps text the patient??? I get notifications for everything else but not this? Seriously time to address these MAJOR shortcomings! People's LIVES are literally in your hands! read more

I live in Iowa, But Used this Pharmacy for a while to refill my prescriptions since I work a block away from this location. Now, I'm not a "Karen" by any means, I actually don't get mad easily, but this store was the first and only place I have ever been upset with in my life, and I still kept my composure, until now of course . I have been using this Walgreens for maybe a few months to refill my prescriptions , until I tried refilling just a couple days ago, and it said I needed to bring my IA insurance card to refill. I always get there about 6pm-ish (after work), i went to the window, Said I need to give you guys my card again to refill, the lady was like "we DONT take IA insurance", very very rudely, i said "well I have been going here the last few times so im not sure how that's possible ", she ROLLED her eyes at me, and looked some stuff up, gave me a explanation rudely (if she didn't have an attitude I would be completely okay with the explanation) , i just said "thank you" and left. Not to mention every time I go there , they are rude and have attitude. Look, I clean warehouse bathrooms all day and have people step on my nicely mopped floors, but do I roll my eyes at them , and tell them they are wrong? No, I smile and say its okay. Customer service at this place really needs attention. Just because you're tired or having a bad day doesn't mean you should be a d*ck about it. read more

How are you supposed to get your life saving medications when the pharmacy is never open? 0 weekend hrs and not open til TEN on Monday???

The pharmacy tech that has given me my prescriptions the past few months has not been helpful, nor nice at all. All I want to do is get my medicine to aide my mental health but when she gives attitude or very short responses to my questions, it makes my trip to Walgreens a strain on my brain. I'm switching to a pharmacy on the Avenue because of my encounters with her. I do not recommend this pharmacy because of her, but the actual Walgreens staff is cool. read more

Called my Dr. to make sure they sent in my prescriptions (2 months worth) they tell me yes the doctor called in one for last month and one for this month. I called the Pharmacy to ask them to please get it ready for pick up tomorrow and they proceed to tell me the doctor did send in two prescriptions but they were both for last month ( same medication same amount but two separate scripts for the same month) I let the Pharmacy tech or whoever answered the phone know I just got off of the phone with my doc and they said it was good and I began to ask why the doctor would have wrote two duplicate scripts for the same month but before I could get the words out of my mouth, the lady on the phone screams "im not arguing with you" and hung up on me. LOL I have never seen so much unprofessional-ism from one outfit. this is not the first time I have been treated this way but it is the last. I suggest you take your business across the street. there are plenty of pharmacies around here no need to put up with that crap. Perfect example of someone hating their life and or job and taking it out on customers. read more

EDIT!! 8/11/2022 In my original post on their website , I said the store staff is wonderful. That is absolutely incorrect. I returned an item from a $75 dollar purchase (debit) that was $29.99 with a receipt and with in 5 days of purchase. They (Consuela) refused to give me my money back in the form of which I paid. BECAUSE of the Walgreens rewards dollars. I used the $5 rewards cash on my original $75 dollar purchase because of this they refused to give me my money back and gave me a in store credit. Consuela was rude, giving attitude and extremely unhelpful during this whole transaction. I told them keep their $5 and just give me the balance back. They still flat out refused. No where on the receipt does it say this. Walgreens is a thief and the employees there are rude and condescending, especially Consuela. So all in all, Walgreens still stole my money because I have to spend the in store credit in their store. Plus you gotta love it when all the employees run to the back to call the main manager but still looking at you as they talk about you. Beware of the 'cash rewards' program... it does not benefit you and they steal from you! The store staff is always wonderful. The reason for the 1 star is the pharmacy staff. I am a Type 1 diabetic, when I run out of my insulin pen needles and I can't get to Walmart to buy them I stop at Walgreens to get insulin syringes, I just buy 1 or two packs of 10 to get me by until I can go get my usual pen needles. This particular lady makes you feel like a drug user, like you are doing something wrong for buying insulin syringes... a lifesaving instrument for me. You can tell she is judging you, looks at you like you are beneath her and not friendly in the slightest. She asked for my ID which has never happened before and once again just looked at me when I told her again I needed two packs when she brought only 1. I explained, I ran out of my pen needles and could not get to Walmart... once again she just looked at me like I was beneath her. One other pharmacy (about a month ago) staff member there said to me "you don't look like a drug user, so I will sell it to you". read more