If I could give them a Zero I would. The pharmacist was crabby and acted like we were a major inconvenience to his day. This was evident in his words, body language, and facial expression. If his job is to deal with customers he needs a complete makeover. Otherwise, hide him in a back room and don't let him interact with customers. read more

Right in the middle of Mukwonago, it's a nice spot to stop quickly for water or snacks. Unfortunately they didn't have any bubblrs which is so sad. I think every place in Wisconsins should have those. I was glad to find bloom sparkling water as those taste similar so at least I got something. My boyfriend also got water and chapstick. He got burts bees which gas stations don't always have so he was very content. read more

Let me preface this review by saying: 1. I have 35 years of experience in the pharmaceutical industry 2. I have worked in a pharmacy 3. I have family members that are pharmacists PRESCRIPTION SERVICE STORE #07039 Once again, a prescription (possibly two) submitted to this pharmacy was "on backorder". About 50% of the prescriptions I send to this pharmacy can't be filled in a timely manner & require multiple trips store. Today I had 3 scripts, only one was available. These are common meds - not compounded or requiring a special pharmacy. While backorders & drug shortages do occur, this seems to be the norm for this store. It appears some meds aren't stocked at all, while some scripts are outsourced to a third-party company. Where are the pharmacy performance metrics for this store (more than number of scripts filled a month) & the outsourced vendors (wholesalers and contract pharmacies)? Why aren't script metrics and turnaround times being reviewed and the pharmacy stocked accordingly? I currently have two scripts outstanding. In the Walgreen's app, one is designated as "in process" and one as "delayed - reviewing prescription". Initially it was identified as "reviewing prescription for insurance". I had to go to the store to find out it's backordered (AGAIN). Why isn't it designated as such in the app? Responses to text messages by Walgreen's (answer YES or NO) are typically rejected by the system. Wait times for picking up scripts in the store are frequently long (10-15 minutes to just pick up a script). I've frequently gone into the store or to the drive through and left because of the wait time. PHARMACY TECH STAFF I can state without exaggeration the pharm techs at this store are the rudest and laziest ever encountered. One time I asked if they could check the availability of my medication at another Walgreen's store, I was told to do it myself - she wouldn't check their system for me. I went home, called another store, and while the pharmacist didn't have the med at his store, he DID look & told me what stores DID have it & he transferred the script to that store for me. I was able to pick up my med and avoid missing a critical dose. Today, the script submitted 3 days ago was "backordered". I asked the pharm tech if another store had It & she just said NO. When I asked what other dosage forms the store had (so my Dr could submit a different Rx), she said she couldn't tell me that. She insisted none of the Walgreens in the area had this medication & and it was "on shortage". She talked over me, would not let me finish my questions & had a bad attitude. She never did respond to my question about providing me with a partial script until the rest of my medication was received. She would not check the computer for other stores who had the med. What she didn't know is that I KNEW it's no longer on shortage because I monitor the FDA website of drug shortages & know for a fact that they CAN tell me what other milligram capsules they have on hand. Why? Because this happened at this store previously. Again, I called another nearby Walgreen's and yes, they DID have my medication in the dose I needed. SUMMARY The excuse "there is a drug shortage for this medication" is no longer valid in most cases like it was after the pandemic. Stop being lazy - go to the computer and see what other stores may have the med. Tell customers if there is another store with the needed medication so they have an option about waiting to get their med, or to go elsewhere. Send your pharm techs to charm school. Don't hire people who don't have the appropriate people skills and certifications as a pharm tech. Pay attention to the store metrics & stock/outsource accordingly (drug type, scripts submitted, etc). PAY ATTENTION TO CUSTOMER FEEDBACK. These issues appear to be unique to this store and have been voiced multiple times on YELP and elsewhere. I have never had these issues at other Walgreen stores or at CVS. Unfortunately, the nearest CVS is 30 minutes away. Really disgusted with this pharmacy and the pharmacy staff; pharm techs are really unprofessional (IF they really ARE certified pharm techs). If I had treated customers like I was treated today, I would have been fired. Hey Walgreen's - listen to your customer feedback up there in your Lake Forest mansion and do something! read more

In the past, putting together our photo Christmas Cards was extremely stressful! Reason being I'm not that computer savvy. Two thumbs up to Brian in the photo department. With his patience and reassurance I finished it in record time! Give Brian a raise!! Laura read more

Prescriptions are rarely available on time and frequently are on back order. This is problematic If you have a medication that you need to take daily or the dose is titrated upward periodically. Expecting patients to go without needed medications is unacceptable. Staff don't even make an effort to see if medications they don't have in stock are available at another Walgreens. Frequently have to wait in long lines to get weighted on, sometimes as long as a half hour. Calling into the store and reaching somebody in the pharmacy is damn near impossible. I have to say that this is the worst Walgreens I have ever done business with. Unfortunately the choices locally are very limited. read more

Very disappointed in the main pharmacist on 7-9-24. Trying to discuss medication over the phone, for my sick daughter, and pharmacist snapped at me. I asked for her name and she refused to give it! When did this kind of treatment become acceptable? Shame on Walgreens for hiring such inept and rude pharmacists. If you don't like your job, QUIT!! Really pathetic. Do yourselves a favor and shop elsewhere. read more

They were very rude and unhelpful on the phone. They wouldn't run my insurance correctly and wanted me to pay 100$. I transferred my prescription to Walmart and it was only $30 using my insurance correctly read more

If I could give this location zero stars I would. Completely inept staff. Call a dozen times and get a different answer from every person.. that's when you don't sit on hold for 20 minutes at a time and magically get disconnected. I literally just got off the phone arguing with a staff member who said they didn't have a prescription on file for me. Back and forth for DAYS about this. Call back, spoke to a different staff member who said "Oh yes, we have that. We can get it started right away." A prescription will be promised by 7pm and 2 days later, it's not even been started. Completely unacceptable and I will be transferring all my scripts to a new pharmacy. read more

HORRIBLE IN EVERY WAY. If you have the option of getting your medications filled at any other pharmacy, I would highly recommend you do so. I don't know if other Walgreens are this terrible, but this one in Mukwonago definitely is awful. They are slow as molasses at filling prescriptions, constantly make mistakes in every way possible, say that your medication is ready and when you get there, it is not, call you several times a week to check and see if you have any questions, which is harassment, especially when you ask them not to, and they assure you that they will not do it again, and yet they continue to do so. When I am there picking up medications, they always ask me if I have any questions for the pharmacist -- which is great -- so when they call you a few days later to check with you to "see if you have questions about your medication," it's completely unnecessary. If I had questions, I would call them. They are dropping the ball like crazy, trying to add ICING on the cake, when they don't even do the basic CAKE correctly. on top of that, their app never works correctly. It says medication is ready, but it is not. It says medication is still active when it has been canceled or removed. It says that a medication has been filled, when it has not been so. It says that a medication has been picked up, when it has not yet been picked up. About getting auto refills to work correctly, or trying to ever get your medication's to be filled around the same time. Those are just too complex for them to handle. Horrible pharmacy. read more

If I could give zero stars I would. Over the past five years, I cannot believe all the mess ups this company can have. The latest is they call several times to say my prescription is ready, only to get there to be told it's not. read more

Transferred to this pharmacy when our pharmacy closed. It has been a nightmare to deal with them. Incorrect insurance billing, rude staff, delays in getting medications you name it, we've experienced it. Straw to break the camel's back: waiting a week for an asthma medication. You can never get a straight answer or get put on hold until you hang up in frustration. Completely inept. Would leave no stars if possible. Avoid this pharmacy. read more

Connor couldn't even say one word the whole time we checked out. I said hello and he couldn't even respon. he was on the phone which apparently was more important than a customer read more

The people in the pharmacy have gone above and beyond for me on multiple occasions -- from sourcing other locations with my prescription when they were out of stock to helping save money by keeping good RX coupons I bring on file. Truly a breath of fresh air to have good people ready to help when needed!!! read more

Most Walgreens have acceptable customer service, however THIS Walgreens is special. They go the extra mile in the pharmacy and the main store. Excellent management! read more

Walgreens - Away from home and forgot my iPhone to serial cable. Excellent customer service. Sequent with Lime green! $8 - Drugstores Near Me - Mukwonago, Wisconsin

Worst customer service at the pharmacy I have ever had. The Incompetence of people working behind the pharmacy counter and the pharmacist here they call asked twice about 90 day prescriptions I advised him only 30 days and they wanna head and filled a quarter of my prescriptions for 90 days they don't understand they don't listen they called and said everything was ready they were still filling prescriptions when I came down and got him an hour and a half later there's no excuse for this they refused to give me the name of the manager of the pharmacy so what does that tell you about corporate they don't care about the mighty dollar not custom read more

RUDE!! So very very rude. Terrible customer service. Apparently over worked and understaffed. I was told, "you'd be surprised how many prescriptions come down in the morning. It can take up to an hour. " I explained it was called in over two hours ago. Her response, "well, ok. I don't have anything yet. We'll text you when something comes down." I had to hang up. read more

Need to hire more pharmacists or fire the ones they have because there dick arounds told me my prescription would be done in 20 minutes 2 hours later and a waste of my gas let's hope they're done read more

Deceptive advertising. Went out of my way to stop in today to buy vitamins, that are advertised "buy one get one free". On the shelf there are many yellow tags "buy one get one free". When I went to check out, the particular vitamin is not included. How deceptive!! No where in the ad does it list specific vitamins! When shopping at Pick & Save or other stores, when they say BOGO, they stand by it. I spoke with the general manager to express my disappointment she could have cared less and said that's the way it is. Well I won't be going out of my way to visit Walgreens any time soon. read more

I was very impressed by the pharmacist manager Tim. He really went the extra mile to transfer my prescription from a mail order pharmacy to their store. They filled it within minutes of transferring it and their price was less expensive than mail order. read more

Horrible zero stars. Pharmacy told me script I was picking up was a re fill. It was a new script. Then told me the doctor did not specify generic was ok. Later found out no generic available. Why lie. Why not fill the script. Be honest. Also compared prices as much as 2.50 more for shampoos and conditioners. What a rip off. read more

Aweful and rude pharmacists!!!! They take so much time and service is terrible!!!!! I have had 2 prescriptions lost there or get incomplete. Aweful!! Go somewhere else for prescriptions! read more