Terrible customer service, the young lady Kayla working the drive thru window was sooo rude and unprofessional.She asked me for my address and cut me off in the middle providing my information. My order was ready and I still waited 15+ minutes at the window for her to give it to me. I'm writing the review while waiting because it's just taking that long. read more

I went in this morning to get some photos I ordered and they were cancelled due to copyright which is totally understandable. They were my photos so I tried explaining to the employee named Nora that I took them and that I had proof and she began explaining a solution while speaking to me in the most condescending voice as if I was a child or I didn't understand what she was saying. Definitely not coming back read more

Guy at the photo center was very helpful and patient with an older customer having trouble selecting photos for printing. Also checked on me several times while I was doing my own selection of pics for printing to make sure I was ok. Great experience! read more

Here's another vote for bad service at the pharmacy, and they charged me a copay whereas Walmart does not. I'll be sticking with Walmart from now on. Otherwise, it's a nice store, and the in-store laboratory is outstanding. read more

This review is for the pharmacy specifically. I have had so many times where at different pharmacies the medication that I am on is either: not available, or a generic brand is offered. However, I would come check here, and they would always figure out a way to get the right medication for me. Every pharmacist that I've interacted with has been cordial, understanding, and so helpful! I very much appreciate their efforts and the loopholes they go through every month, and the great attitude they have towards me time after time. Thank you!! read more

I had a prescription put in around noon today. At around 330pm I go to pick up the prescription after receiving the notification that they were ready. At the drive-thru, they gave me two of the prescriptions then told me I need to get out of line and come back later, while they filled the third. When I asked why I needed to get out of line while it's my turn to be served, a male pharmacist told me he was calling his manager and the police if I don't get out of line. Again, I asked why they wouldn't service me as it was my turn. He again, threatened to call the police. He also states that the prescription was controlled, so he needed to do all kinds of steps and procedures in order to fill it. But it had already been hours, and I also showed him that Id been notified they were ready. When I asked why we cant just wait for the prescription, as it was my turn to be serviced, he again threatened to call the police. So, as I pull off, I receive another notification that my prescriptions are ready, meaning it was ready when I pulled up the first time. So be advised, this location is HOSTILE. THEY WILL REFUSE TO SERVICE YOU WHEN ITS YOUR TURN AND WILL THREATEN TO CALL THE POLICE ON YOU, for picking up your meds when notified and waiting in line in the drive-thru. Instead of just finding your prescription, or filling the one you're there to get (if that is the case), they will THREATEN YOU!! read more

Sometimes you will need too wait a long time, but the service is good, and the store and the bathrooms are clean. Even though there was a long line, it was great customer service. The bathrooms were cleaning and the people are nice. read more

Zero stars. This is for the pharmacy portion of the store. Walked in for a vaccination, but apparently we have to make an appointment. Ok fine, no problem...made an appointment for the same day at 3:40 pm. Came back 10 minutes before to check in through their QR code. Didn't get called to the counter until 4 PM. Customer service skills were abysmal with every tech I encountered. I was told to take a seat again and there was no communication whatsoever for over an hour. At this point, it's 5 PM and I'm just watching the interaction of the pick up line and techs. 10 minutes where they didn't address anyone in the line.. looks like they are backed up. I get fed up because what is the point of an appointment if the actual appointment doesn't happen until over an hour after?? It wasn't until I got up and left that I got a text to fill out paperwork SMH. I left to go to Costco pharmacy, where the entire process from check in to the shot took less than 10 minutes, including finding parking and using the bathroom. Save yourself the headache and go elsewhere for your pharmacy needs. read more

I called this store to ask if they had a certain product in stock due to checking online first and their store location said it is available. I spoke with two females. The first female sounded southern. I asked her to check to see if this certain item was available and she immediately told me they did not have it. As I was trying to explain to her that the website said it is available she Continually cut me off saying "we don't have it, we don't have it". I was put on hold and spoke to a different female and as soon as the call was picked up from hold she also says (with waaaaaaay more attitude than the first female) "we don't have it". I explained to her that their website states it is at their store she proceeds to tell me that she was told by her manager to tell me they don't have that item in stock. So I asked her why would their website list that product available at their location if it is not available? She proceeds to speak in a more disrespectful tone saying she knows nothing and insisted that they don't have the product listed on their website to their store. I have NEVER had issues with a store before until today. This is the ONLY STORE with the WORST CUSTOMER SERVICE!!!!! I would NEVER recommend this store to anyone because of those two females. If you have a job that is in customer service, you should want to be helpful and not rude like how those two females spoke to me. I am also in customer service and could not believe how those two just had no care to their potential customers. I also called and filed a complaint on that store. I think those two females need to be retrained on customer service. Or maybe this location doesn't care at all. They already have an extremely low rating. If I was on Walgreens corporate team, I would look into hiring a whole new staff. Online presence for companies is a big deal nowadays. And this is not a good look for you, Walgreens. Again, this store out of the 10 other Walgreens stores I called is THE WORST ONE! ZERO STARS!!!!!!!!! *I also want to add that the other Walgreens stores that I called had excellent customer service (I called stores from Chula Vista all the way to Escondido). 885 Euclid Ave national City Walgreens is terrible! read more

The ladies in the pharmacy are rude and insufferable. Drive further for another location, their communication and service is shit. Based on other reviews they obviously don't care for their customers. read more

Walgreens, my favorite store! Not much more to say. It's just something about those yellow and orange tags that excites me. When I do my laundry and forget my soap I go to this one. read more

Walgreens - a variety of snacks on a shelf - Drugstores Near Me - National City, California

I have really severe asthma and an inhaler i needed was out of stock, no biggie, i have a different inhaler, that's less effective. Was told i would be informed when the stronger one would be restocked, and to no surprise at all nobody called me or informed me, and then said my insurance wasn't working when it covers all of my needs every single time. And would you look at that, my insurance covers absolutely everything when i send my prescription to a different walgreens location. read more

Can this Walgreens have any lower rating? I thought people were joking about their ratings but I can say I experienced the terrible service firsthand. Today I went to Walgreen. All I have to say are 3 words: TERRIBLE CUSTOMER SERVICE! I'm surprised Corporate doesn't do anything about this store. It is like the wild west, everyone does what they want and don't even acknowledge you as a person. I dealt with the manager and beside being rude, she doesn't look you in the eyes, or even listens to you. She just walked away! All I can do is laugh and learn from this experince. Don't ever go to this store for any Fedex service. Its non-existent. read more

(In a calm voice) I don't want to put any stars for this pharmacy. Before I decide to write a bad Yelp review, I normally give places 2-3 tries to do correct their mistakes before I write a bad review. We'll this is more than 3 times and and here is my review. They are so unorganized and nothing in their computer system is up to date. I've been coming to this pharmacy for 2 years now and each time I make a refill they tell me they will have it ready for me and text me to let me know it's ready. Then I don't hear anything from them for days... by this time I'm out of the medication that I need. When I go in and pick up they have no reclamation of any order put in. If they do have any record of any medications it wasn't the medication I picked up the last time I was here... it is from years back with a different dosage. Although I was just there 3 months ago picking up my up to date medication with the correct dosage ... their computer says different. Makes no sense. Although this pharmacy is close to my residence, I'd rather drive further to a CVS or other pharmacy than to return to this location. Thumbs down for this place. Convenience or not, this pharmacy sucks poop! Hopefully in the future they will do a better job updating their system with the correct medication/dosage and information so other people can get the correct medication they need. Good luck to everyone who pick up medications here. read more

I switched pharmacies to CVS because the Asian pharmacist is incompetent. I wish her the best but I will get my prescriptions filled at the CVS down the road! read more

I was accidentally double charged for an item, and mentioned it in an emailed survey I received after my purchase. The manager Christian not only insisted I take the refund (it was only $3) but apologized profusely, was extremely professional and kind, and gave me extra Walgreens points for my trouble. I wish all corporations had this level of customer care! read more

Review for the pharmacy. They gave the wrong medication despite the fact I specifically told the medication that was prescribed . I spoke to several people in the pharmacy in the morning at 10 am , 10:30am, 1 pm, 3:30 pm, 5:00pm until the afternoon for a specific medication. They said it will be ready at 7:30 pm . I asked my son to pick it up and they gave him the wrong medication. I was clear in telling them what medication I needed that was prescribed by the physician. I hope this will not happen to other people. It's good I read the label. read more

The main reason I give it a 2 star is that it is clean and presentable, and the ladies are personable however... I'm so late on my prescriptions because they cave been called in twice and still I go to pick them up because I get no call saying they are ready.. NEVER had this problem before but this is where my insurance approved.. currently sitting here waiting close to an hour I even went to Vallarta and picked up a few things .. On the other hand; I was a bit impatient stopped to think .. it is a much smaller pharmacy with a big load!! They are always busy and even the pharmacist apologized for the long wait! Didn't take these things into consideration so we will stay at 2 and see about next time! read more

That employee Gizelle is rude as hell OK!!! very nicely multiple times she heard me, but she ignored me and then I went to the front to pay for my items she let some lady cut in front of me to get changed. It was just so weird and awkward experience. She was clearly rude as hell if you don't like customer service find another job Giselle. read more

Okay, let me just say: I hate this Walgreens. This location is set up in the worst place with the worst parking to include the worst customer service. I went in on a Wednesday at about 4:30pm to pick up a FedEx package. They had a sign on the counter that said "If you need assistance, let the cashier know". So, I stood in line to let the cashier know that I needed assistance. She said she would call someone. Long story short, I stood at the counter for another 10-12 minutes waiting for someone to show up so I could collect my package. In all, I was in the store (with no line at the photo lab) to collect one package for over 20 minutes. Terrible. However, my husband and I do utilize this location to get our annual flu shots and don't typically have too many issues with that. The pharmacy is generally pretty slow and the employees are a mixed bag, but the doctor administering the vaccination is usually friendly enough. read more

I have tried multiple times to get my prescription at this pharmacy since October 11th. They only filled one out of the two prescriptions I need to be taking every month. The Pharmacy needed to get my PPO insurance authorization. I'm still in need of my Rx, utterly a waste of time and energy. We decided to call today prior to driving there. We were on hold for nearly an hour. The wait was like watching grass grow. So we I called from our other phone and spoke with a store personnel. Carolina was very courteous and apologetic for the Pharmacy closing so early. She said they are only open from 8am to 4 - '4:30PM. Due to being understaffed. As far as we know, this was their excuse back on Oct 11th. Notice screenshots exposing their hours posted and my call as we waited and waited on hold. Their recording states "Please hold as we are attending other callers. You have 3 callers ahead of you. Trickling it down to , there is 1 caller ahead of you." It is my belief, that this Store #7869, does not care to respect its patrons, in fact, I see discrimination. This Walgreen's is located on the corner of Euclid & Plaza, at 885 Euclid Ave National City, CA. in a neighborhood occupied primarily by Hispanics, Black's and Philippinos. I am most certain, the Walgreen's in Coronado, or Rancho San Diego, would not act so dismissively towards their patrons. How is it even feasible to believe that Walgreens cannot find any suitable candidate on Indeed, Monster.com, etc. At the very least, leave a recorded message stating that the pharmacy is STILL UNDERSTAFFED and closing almost 5 hours early. I will now have to have my doctor reissue my prescription at a CVS. I am thinking of inquiring if they are understaffed? And if they close early unannounced? read more

Walgreens - Walgreen's Pharmacy phone system telling us to hold for nearly an hour. When they are not even open. - Drugstores Near Me - National City, California

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Be prepared to come to this store. Employees are mean, you are very rude are you will be treated as if you're the bother. I caled ahead asking if my photo order was ready and a woman answered said "yeah theyre all ready. Everything here is processed." I tried to confirm name for the order and she kept saying yes within a frw seconds without checking. I went and nothing was ready. Another person said "this is why we dont give an estimate" i explained i called earlier and she said "well theres nothing here..." anyways it's a mess. Theyre mean. Just be very prepared to get your stuff, FAST, and go. read more

If I could give 0 stars I would. Called 2 times and the first got disconnected after waiting on hold 5 min. Second time I was told I am next inline and then I heard someone pick up and just put me on hold again. After 10 min the music stop and it started ringing again only to have someone pick it up and put it on hold. Only had one question. Do they offer free flue shots for active military and do they have any in stock. That is it. 2 sec conversation. read more

Walgreens - Over 11 min on hold and I was the next caller - Drugstores Near Me - National City, California

The automated system is terrible, please fix it. After being on hold for 30 minutes it hung up on me or someone hung up on me! It's stressful to wonder if I can get through or not to an actual person to fix this issue with my Rx. I need my Rx to be able to work and function like a normal person, this is not a game or optional. Ok, so I called again and this time someone picked up and was very helpful. But they seem to be understaffed. Walgreens needs to add a couple of more people to the pharmacy department. read more

Seems like their just reacting and are under understaffed. The women I spoke to when I finally got to the counter barely understood what I was saying. I had to repeat myself 3 to 4 times. The only reason I went here was for a flu shot for my son. The one across the street where I live did not have any more for 65 yrs and less!! read more

I came here to get some otc medication and also took a pint of ice cream so I can use my coupon. Coupon says $7 off on any $20+ purchase.. the medication I got is about $14 and ice cream is about 6.99. The total amount is $21+ but the lady said my coupon wouldn't go thru because it needs to be more than $20 minus tax. I complied by getting a small pack of gum and so that made it $23.65. I paid and didn't get any receipt because I get that thru email. I found out that I was charged the total $23.65 so the Latina cashier lady didn't use my coupon but took it from me. She forgot to use it? Idk? Or maybe she wanted to use it for her own.. I've been around he hood for long and this are the kind of people that annoys me. read more

Had a bit of a customer service hiccup but it was resolved well. Went here to pick up some laundry pods they didn't have in stock at my Walgreens store. Seems simple enough, as the web site shows you which Walgreens locations have them in stock. Great! Except... the web site is wrong. According to the Walgreens manager, this occasionally happens. Well, super frustrating for me as I drove to this location just for that item and nothing else. He offered to call the other stores for me to confirm who had it in stock, but I was frustrated and just told him I'd go get it at a Target or CVS. But then I had a thought... would he be willing to price match a different brand than the one that was on sale? He was! This is called good customer service, and this is what gets you a good Yelp review. While I thought I was going to walk out frustrated, instead I walked out with more or less the product I drove down here for. read more

The people that work here seem to not know how to process FedEx returns. They all gave me mixed messages and I had to run back and forth through multiple people just to get nothing resolved. Their communication skills are horrible too, they are not willing to help and show it through their body language and way of speaking. read more

The cashiers were nice, but this place is clearly mismanaged. It's very inefficient and there's not a whole lot of sympathy regarding the wait times. While I waited for an hour, I saw many unsatisfied customers. I would avoid this location if possible. read more

This Walgreens location is at the corner of healthy and happy near my house. And it's actually my go-to Pharmacy because it is just walking distance from my house but the customer service is hit-or-miss here. I usually pick up my son's prescription's allergy (Epipen) on their drive-thru service because waiting inside is Boo! slowlyPoo! But I'm glad you can refill prescription via calling their automated service. One more thing I noticed is that they're too overpriced, but I guess the price is for the convenience right ? So so whatever!!! Anyways, I like the drugstore beauty brand like L'oreal. Love the Lippies! Smells good like Lancome brand. Did ya know that L'Oreal owns: Maybelline New York, Garnier, and Lancôme, etc? Good to know. And Urban decay ! Wow !!! Well, I like to mix make up brands and I believe in saving money whenever possible (but of course I still love my high ends Chanel and Dior Lippies). Overall, Walgreens is one of my one-stop locations where I can pick up medicine, snacks, candies, toiletries, greeting cards, drug store cosmetics and other groceries if I don't have time to go to big groceries store. They're located in Euclid in the heart of National city but pharmacy hours only til 9pm only and they're pretty busy. But the store opens 24 hours. I like Walgreens than CVS. Cheap toilet paper here lol! Hehehe! read more

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If there is 0 star, I would give them that. I was on hold for 45 mins last week to check my mon's prescription, someone picked up the phone and put me again on hold, they did it three times, I ended up hanging up. I was on hold again today and the automated machine stated that there were 3 people ahead of me and I have been on hold of 30 minutes and it kept saying that there are STILL 3 callers ahead of me. Aren't they helping others? The numbers of callers were not going down. What a joke! They have to hire more people- their customer service is bad! It was finally my turn after 48 minutes on hold, I heard the real ring but it kept ringing and ringing and after 50 minutes on hold, someone hanged up on me. WTF! I did not even had my chance to check the prescription status. read more

Walgreens - The minutes I was on hold then someone hanged up on me! - Drugstores Near Me - National City, California

My prescription has been in their queue since this morning. I called to see if they can fill my prescription but I'm on hold for 45 mins. It would ring and they would return my call to holding without answering. They did this 5 times and the final 6th ringing, they hung up on me after waiting for 45 mins. Terrible service. read more

The pharmacy here sucks! Completely unorganized! There's always a long line but only a couple workers here actually assisting people. As I am here now, there are elderly who have to sit down and wait because of the wait times. I know they are busy, that's why they need to expand! There are three freaking windows and why is only one assisting?! This pharmacy sucks! What's unfortunate that I always have to get my dads medication here. read more

Don't come here for vaccines. Even if you have an appointment they will literally help everyone else but you. There isn't even anyone in line anymore and they still have not called me. read more

What is the point of making an appointment if I'm still waiting for 2 hrs to get a damn vaccine. Worst and slowest damn pharmacy, avoid avoid avoid. Other pharms are a lot faster, never again for this place. Ive taken my friends and family for vaccines to other spots and they're in and out within 15 after their appt. 1st and last time, screw this place. read more

I was in line to pick up my prescription. The line was long! I finally made it to the front of the line, I was standing there happy to finally be next, but it took them almost 30 mins to call me up to help me! Unbelievable! They weren't even busy with any customers! I stood there, thinking what the heck is going on here? Am I invisible to or something?? When they finally helped me, I just wanted to get my meds and get the heck out there!! read more

This place sucks. Who ever manages this pharmacy needs to get off his ass and organize it better. Vaccines appt need to be registered online, not inline. Flu shots and vaccines needs to be separated, people who are here to drop off/pick up meds needs to be taken care of first. So unorganized, its ridiculous. Right now standing inline for over an hour just to pick up meds. Thank god this isnt a rescue medication for my kids. Managment needs to step it up and get this pharmacy inline. read more

The pharmacy staff here literally takes 18000000000 hours per customer and they don't care about who they're helping. I don't know if it's Walgreens as a whole or it's just this one that's this shitty but if I didn't need these goddamn drugs to stay alive I would literally stay away from this place and it's inadequate staff. I called and I had to go through their stupid automated pharmacy helper computer thing to order a prescription and it said it would be ready at 3pm today. I go in at 5, it's busy as all hell (or so it seems, it really just seemed to me like whoever was on register was just really fucking slow) and it's take me literally more than half an hour to get helped (there were 6 people ahead of me) and I get up there asking for my prescription which should have, by all accounts, been ready but the lady types in two things and all of a sudden it's not ready and i can't order a refill until the 10th (that's on my insurance, not this place's issue BUT last time I tried to order too early, the automated service told me it was so I don't understand what was wrong here) and she didn't apologize, she didn't care at all, she didn't care that I waited for long to get nothing and she obviously doesn't care who she affects with her lack of decorum or consideration. TLDR: fuck this slow fucking place and these slow fucking people and shame on them . read more

I've been on hold for over two hours through multiple phone calls. When I get to the front of the line they hang up on me EVERY TIME. I've yet to speak to a person. I've been calling from two phones for the entire two hours, currently still on hold. It's beyond ridiculous! And they won't speak to me when I go to the location either, they just tell me to go home and call later and they might have information for me. I need my medicine! read more

Get your stuff elsewhere. Went to pickup meds 4 days after they were sent. Had to wait in same line as COVID appointment people. Spent almost an hour waiting, prescription wasn't ready when I got to the front. Ridiculous. A guy with a COVID appointment was saying he had been there for 2 hours waiting for his shot. read more