If I could give this pharmacy zero stars, I would. The store customer service is decent, but the…read morepharmacy customer service is awful. In addition to that, the CVS app won't let you order a prescription in advance, to be filled the day it is due. So, for instance, if you take a drug that requires physician approval for each refill and the due date is on a Saturday, you have to wait until Monday to submit the refill. Then, depending on how busy your doctor's office is, the scrip might not get refilled until Tuesday. So, if it's a drug you need to take every day and only have enough to get from one refill date to the next, you have to go for several days without the medication. How stupid. So, I went back to Walgreens (I only switched to CVS because our Walgreens in Old Lyme closed), even though the one in Essex is farther away. Friendly staff and I can order in advance using their website or app.

OldSaybrook no doubt the worst in the state. Call the store, told to leave message about what is…read moreneeded. They call back and ask. What do u need? I said I left everything on the VM. Got angry and made me repeat everything again. Same Rude female who usually calls back. She has been horrible for years. They need to replace entire staff

I need to save those mile long receipts with all the coupons, lol. Came in to pick up a couple…read morethings, saw they seemed to be short handed as we had to call the associate up to pay for our items. In like that they change their seasonal aisle to the things coming up. Good place to find things before they run out.

Amazing service at this location; especially the pharmacy staff!! Frontline workers--amazingly…read moreknowledgeable, helpful & courteous! CVS should use this store as a 'model' for their company! We'll done CVS!!

Pharmacist and staff were top notch. I usually go to a different Walmart Pharmacy. I was running…read morelow of a necessary medication while on vacation - they were out of this med - and communicated quickly about options. Picked up the med the following day. Made a follow-up call and the staff and Pharmacist were great!!!

Old Saybrook Walmart Pharmacy's crew is 100% phenomenal! They go above & beyond to be helpful &…read moremindful of prescription costs. They are cheerful, knowledgeable, compassionate & thoughtful in dealing with customers. Since Covid I've gotten all my vaccinations there & all my prescriptions too. The pharmacy tech even comes out to assist in finding over-the-counter products as well. The competition doesn't begin to compare to the ease & professionalism of this well staffed crew in Old Saybrook! Give them a try & discover a much better experience.

I'm so grateful to the volunteers at Charlie's Closet. My husband had a serious operation and I…read moreneeded an electric bed. They put me in touch with someone who was donating and we picked it up within a week of asking. They also sent me home with a commode and chucks for the hospital bed. I was relieved and prepared for his recovery at home. Wonderful people providing a wonderful service to our community. Thank you, Charlie's Closet organizers and volunteers.

Over the years, we have had to borrow equipment, & have also donated to Charlie's Closet. We are…read moreso grateful for this much needed service. They were a godsend when equipment was needed quickly. Things were clean & in good working order. The volunteers were very helpful. Reminder --- (in response to the one star rating) --you cannot go there without an appointment. It is not a "store" where you can go in & pick out what you need. Call to order & set up an appointment, & your request will be ready & waiting for you.

Great staff. They are always very helpful, pleasant and efficient. If there is any follow- up…read moreneeded they always take care of it.

I have been using this pharmacy for years. I have always had very good experiences with the…read morepharmacists as well as the clerks. Service is so much better than the local CVS!

Spoke with Leo the owner on two occasions, He gave me excellent advice to deal with Medicare. He…read morewent our of his way to guide me through the Medicare maze. I finally realized that I should just order the hospital bed through Leo. He earned my business thru his personal service. Merrick is the place to buy your medical products !!!! Leo is the best !!!!

Went to Merrick Surgical Supplies to get a hospital bed for my mother-in-law. Owner was very honest…read moreabout what she needed and also very knowledgeable. Would absolutely go back in the future. Great store and very accommodating owners.