I left a review a year ago regarding Corporate not providing the necessary assistance to their…read morepharmacists and sales clerks. Unfortunately nothing seems to change. The morale at this location has clearly deteriorated. I have been to many pharmacies throughout my adult life, including several CVS's in Florida and others in CT. It appears that some people in this location have allowed their dissatisfaction with their employer to affect their customer service. They could very well also be affecting the morale of their fellow employees. They do not return phone calls, are abrupt more often than not, and seem to lack the insight, at least some compassion that their customers are most oftentimes visiting the pharmacy for reasons they would rather not... that is, because they are ill and require assistance. I understand being understaffed. In fact, that is the reason I wrote my review last year. Rudeness and treating people as if you are bothering them or putting them out of their way when you are there to provide a service is not acceptable. I worked my entire career being understaffed and overworked. Had I treated a customer or client that way I would have been removed from my position. It's not unusual. I treated people rudely I would have been removed from my position. And that works both ways. No customer should be rude and subject an employee to take any form of abuse. I know there are plenty of people out there who feel entitled to do that. I do wish the staff the best in having to work under such circumstances, but after today's experience I will be filling my scripts at another location and hope for the better service and experience I have had at other CVS's.

Worst CVS I've been to. The checkout line is confusing, clearly the self check-out kiosks were not…read moreintegrated into the original design of the layout. On multiple occasions I've experienced unpleasantness with perceived or actual "cutting in line" because it is so poorly laid out. Today however was the worst. I tried to upload $20 cash onto an app, and the associate ran it through a 'counterfeit checker'. I've done this over 100 times before and only this time was a $20 bill run through such a machine. Apparently the machine was defective because it produced a negative result. The associate assumed I had no other money. Perhaps because I was wearing a somewhat dirty shirt because I work on boats making 3x what a CVS associate makes. I had to drive to the Flanders/East Lyme location where I was able to successfully complete my transaction. The associate at this location didn't run my bill through a checker, but I asked her to run the same $20 bill through such a machine if they had one. They did and it came up as legit. I wasted 25 minutes driving uptown because of the combination of a defective bill checker in the Niantic location and the associates apparent incompetence. Second time in less than a week I had to walk out because of silliness on the front end. Worst CVS location I've been to.

Newer store that moved into the former Rite Aid that was there. As its technically a new store it…read moreis very clean and bright with that newness to it. Although the first time we went in was after they'd been open for a few months, it seemed kind of sparse for a Walgreens. We attributed it to they taking over the Rite Aid and still needed to improve their inventory. Went in a few weeks ago and saw they had increased the shelving and inventory so they are slowly getting to be like the other well established stores. They had signs on the floor to ensure social distancing which was good. I look forward to future Shopping trips here.

This pharmacy is great! I was dealing with a family member needing a med that was out of stock at…read moreevery surrounding pharmacy. When I called this location the system said they were out of stock. The pharmacy technician double checked, found the med I needed and called me back. Highly recommend this pharmacy!

Karen is the best…read more And they had jalapeño poppers this time! Sir KitKat approve

Of course had a few things to pick up so went around the store picking them up and placing them in…read morethe cart. Had to drop off something at customer service and overheard an associate says they were out of bags. Their delivery hasn't come in, luckily I brought my own shopping bags son it didn't affect me. Store was bright and clean and saw they were already setting up valentines shelves.

Firstly they are always extremely understaffed. Because of their auto refill policies and just any…read morenew Rx you have to call and they leave you on hold endlessly and often hang up. They never have anything in stock at the pharmacy, it takes days for them to order meds. Also never restock product on the shelves. You end up waiting in line forever for your scripts and then if you need something from the store you have to find it and if you're lucky enough to, you get to wait in a line halfway through the store because of understaffing and every checkout is incredibly slow, mostly because of their ridiculous swipe machine that asks so many questions it's impossible to even pay and check out quickly. Also they continue to defy city ordinances and never remove the snow from the sidewalks around their store or the pedestrian entrance. Recently fell and injured myself badly on black ice and almost got run over because I couldn't get up. They don't care they just keep doing it. Also a couple of the staff are nice but some are either outrageously incompetent or there's one girl that reminds me of Samara from The Ring. Completely creeps me out because she doesn't usually speak, just gives a mean blank scare. Spooky. This store is the only one I can make it to usually, being disabled and having no transportation so I wish they'd do better but for people with the freedom of choice I would not recommend this Walgreens.

I went to drop off a package and the employee who helped me was so welcoming and nice! They saw me…read morefrom across the store and said they would be right over. Additionally, they noticed my package was rather large and told me I could put it up on the counter instead of standing with it in line while they helped the customer before me. Additional customers went up to a different counter and the employee let them know they would be right with them too. Seems like just little things, but I really appreciate their attention to detail and emotionally intelligent customer service--we need more everyday workers like them!!

Typical small pharmacy located in a grocery store. I like that you can drop off your prescription…read moreand then walk around and grocery shop. Takes care of two chores that needed to be done. They are set up to ensure social distancing, with an entrance and exit lane. I started out with 5 stars but went to 3. When we first used the pharmacy the tech was helpful and assisted in finding the cheapest way to pay. Sometimes your insurance is not the cheapest, as we found out that AAA got us a smaller copay. But thru the years, the techs have changed and are not as helpful in finding the cheapest copay. Last time they listed the wrong one and we paid a much higher than normal copay. Did not catch it until we got home. Lesson learned for the next time. And yes there will be a next time as you cannot mess with the convenience factor of shopping for food and picking up your prescriptions. Not to mention how close the store is to our home.

From the owner: Neighborhood pharmacy where Stop & Shop's trained and trusted pharmacists can conveniently fill…read moreprescriptions, as well as safely administer COVID-19 and other vaccines.

David and the Team are Great! Prompt, thorough and polite! Including the delivery drivers, those…read moreanswering the phone as well as those serving customers at the counter. Always a pleasure to work with!

I am so happy that I moved all my scripts to this pharmacy they truly are the best! I don't need to…read morecall for refills as they automatically do that and then they give you a call to tell you they're ready. Even though they deliver I always pick up as the are near both my sisters, Stop & Shop, COFCU and Job Lot! It's worth the ride for me. Oh and when you walk in they know your name just like "Cheers"

This pharmacy is hands down the best. Always helpful and very courteous. Brian the pharmacist knows…read morehis stuff and the technicians are always friendly and helpful. They have helped my wife and I through some difficult times. Thank you for your compassion. W&S M.

Popped in really quick to grab a card for a friend of mine. Quick and easy check out with self…read morecheck out. Was able to find what I needed without any issues.

Called to set appointment for a needed vaccinations and was told come anytime no appointment…read moreneeded. I drove 45 minutes and was told that in 5 minutes it was their lunch break so could I come back in an hour and a half. Wouldn't even try to accommodate. Had a smug entitled attitude. Never going back. BTW there were 8 people that I could see, working behind the counter. Shame on them.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Ok, another shopping cart escapade. Was raining out and noticed the cart returned in the parking…read morelots were full. I figured it'd be a hit or miss if there were any carts in the store. Went in and safe there. First one had wheel stuck so hard to push, second one was the same. The third and last one dipped down as I pulled it as I saw it was missing a wheel. Luckily a customer leaving dropped their cart off so I was able to use that one. But others waiting after new were out of luck.

Targets gone down hill. their self checkout is pretty simple. just don't use a coupon, it causes…read morethe register to seize up. usually there's a cashier to help with this, but not anymore. I waited so long for someone to show up, I left, and I left my purchases behind because I couldn't complete the transaction. I'll have to learn to shop elsewhere. Go anywhere else but Target.

This pharmacy was amazing when Matt and Jen were there. Matt would offer umbrellas for free to you…read moreif it was raining as long as you promised to bring them back. He was a true hometown pharmacist. Always willing to go the extra mile for you and call insurance companies or anything else that would ensure you had great service. Jen was just as friendly and never had a complaint. I went yesterday 1/30 and it was so bad of an experience I won't ever go back. I just transferred our entire families meds elsewhere. The lady didn't acknowledge me when I showed up, the phones were ringing nonstop, and was just plain cold when I finally was acknowledged and rude throughout the process.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.