I've used and trusted Walgreens pharmacies for many years, but am confused and disappointed by the consistently poor quality of service on Cooper Point Rd in Olympia. They seem to be chronically understaffed--maybe there's a headcount cap despite high demand? There's almost always a line waiting, possibly because it takes 2 or 3 tries before each refill is ready--even after I ordered it online, and the website told me it's ready for pickup. This review is 2 stars not one, because I did, eventually, often after several tries, receive the correct drugs. I've moved my prescriptions to Haggen. read more

Walgreens waited until I was standing at the pharmacy counter to tell me they wouldn't accept my insurance, after I had already submitted it to them, and driven there specifically to pick up an essential prescription. The staff then made the situation feel like it was somehow my fault. What made the experience worse was that they wouldn't even allow me to pay the cash price for the medication, despite how critical it was. On top of that, I was policed for expressing frustration under my breath during an already stressful situation. Going to any Walgreens continues to be a soul-sucking and demeaning experience thanks to their wait times and the quality of their employees. read more

Since my Nov 1, 2024 review, the pharmacy has gone to Hell. I used to trust them and count on them providing my wife and my prescriptions timely. No more. Now 3 times in 2 months, filling a prescription that used to take a day or two may take a week - IF AT ALL! If at all?? We get a text or a note on the app that our prescription is being refilled and will be ready on a certain day. Then another notice it will be delayed a day or two. Then another notice the pick up date is yet even further delayed. Finally, I go into see what the problem is and they say the prescription was never even placed. It's not in their system. (So why all the progress updates?) Again, this has happened 3 times in the last 2 months. Today was another doozie. My wife's heart meds auto-refill had a few notices it was in process with the usual delay notices. After a week, I went to see what the problem was,. They said it could not refill it with out calling the doctor. Huh?? The pill jar said she had 3 refills left. It was a generic drug but a different manufacturer now supplied the med and that's why the doctor needed to place a new prescription. Huh?? I have had many generic eye drops and pill prescriptions etc filled in the past by different manufacturers with out a delay for a doctor's intervention. Why now? I tried an end run a couple times by doing something old -school. That is go in person to place a refill order. A few times they tell me I am asking for the refill too soon, come back in a few days. How many trips to the pharmacy does one have to make to get a refill (and Im not trying to double up my orders).????? My thought is the pharmacy people do not think or have the knowledge to under stand that their order system is over loaded or becoming so absolute it stops their ability to fill orders timely I have NO CONFIDENCE in this pharmacy any more. read more

Woman who works in the photo dept is rude, impatient and condescending with customers. Everything I go in, she doesn't want to help. She clearly hates her job. I will get prints made somewhere else. read more

Waited in car line for 30 minutes to get waited on. Went back same day for another Rx, went inside, and was 11th in line Left after 10 minutes when only one person had been helped. In my honest but adequate opinion, Walgreen's needs to spend le on TV ads, and more on in-store help read more

Dodging and ignoring calls. Leaving people on hold for up to an hour when there's no current callers ahead. Blatantly disregard to people who need assistance with their medication. read more

Horrible service. We come by to pick up a prescription 24 hours ago and are told it will be ready in a hour. We come back 24 HOURS LATER and it's still not ready. They claim they are too busy, so busy that for 24 hours you can't get my prescription ready. Don't come here if you want good service and your prescriptions in a timely manner. You are delaying health care. I'll make sure everyone I know hears of your poor service and that you are delaying health care. Incompetent people. read more

on July 13, 2023 around 4pm I went into the pharmacy at 1510 Cooper point rd. sw, Olympia, WA with an irritated eye and a prescription for an antibiotic drop for my eye. I showed the young woman behind the counter my insurance card and she said that Walgreens did not honor that insurance. so I said I would pay cash. she told me she couldn't do that due my insurance would no longer insure me EVER! if I I did. that is ludicrous! read more

My husband and I are new to the area and this was my first time in this Walgreens. We had a few things to pick up and decided to get a bottle of bourbon, too, while we were there. The lady at the counter said she needed to see both of our ID's, and we kind of laughed and my husband showed her his ID, but then she asked for mine again, and I said I didn't have it on me, I didn't bring my purse with me and that I'm not the one buying it anyways. She said she needed to see BOTH our IDs, and no she wasn't kidding. We were kind of dumbstruck, and I repeated that I didn't have it with me and I wasn't the one buying the bottle so that wasn't happening...and then I left. She said he could buy it as long as I wasn't standing next to him. I then called the store to speak with the manager to ask if it was really their policy, or if the lady was confused and to tell them that we were both in our late 50's and so what was the deal? She said yes that's their policy that they have to card anyone "who looks under 50" (I kid you not) so they could input the data from our licenses. It's beside the point, but neither of us look under 50, and *newsflash* 49 year olds are allowed to buy liquor, too. It was the dumbest encounter I've ever had. I waited outside and felt like a 16-year-old waiting for an older brother or sister to come out of the liquor store with booze for me. All we could figure is they were owned by some religious nut because it's sure not state law and has never happened to me or anyone I know in the 35+ years I've been of legal drinking age. Seriously smdh, and needless to say, we won't be back. read more

The clerk told me that my prescription would be ready just before they closed at 6:55PM. I left to run another short errand and was back by 6:03PM, and the pharmacy was closed ... maybe they should hire people that can read and tell time ..... read more

I am done with Walgreens and you will never get my business. I gave the Walgreens Cooper Point # 5571 many chances. I am glad the market offers different alternatives for my needs (Pharmacy = CVS, other items I buy daily = Target). 1) I have been waiting for my prescription for over a week. "They are still working on it". When I call the pharmacy to check the status, I am told "We are short-staffed". 2) Today, I placed a same-day delivery for a few food items. I haven't received anything. When I check the app, it says "Same-day delivery cancelled". No idea why or who cancelled it. I will never do business with Walgreens anymore, anywhere. I cancelled my Walgreens app this evening, I will cancel my Walgreens credit card on Monday, and you can keep my Walgreens Cash rewards Good luck with the way you do business. DO NOT CONTACT ME. No follow-up needed. read more

Had a very pleasant interaction with Tiera (sorry I hope I heard your name right) I know front desk pharmacy work can be very stressful but she had a great attitude and was very pleasant which is very rare these days. The pharmacist also was ver polite and respectful. Thanks for being a cool team. read more

I have been going here for years. They always have deals to keep from going the big stores. I really love that. It is just me and hubby so turning a long shopping trip to a shorter one, works for. I just just Annette she is awesome. Very friendly and always lets me know what has a coupon if I miss it. I will continue. Now I even can call ahead, order groceries they pass through window. This is a huge help for me. I give you 5 * 5 read more

Yes, the staff wear masks; however, there is always someone who defies rules and thinks it okay to wear their mask only around their chin or on their mouth. Seriously? Walgreens management is incapable of obligating their employees to correctly wear a mask? Customers, by law, must wear their masks. And please, teach your employees about the ethics of civility and honesty. Called a few weeks ago to see if a product was still being sold; I was assured that the product had not been available for months though I had purchased it only 2 weeks before I called. When I mentioned this discrepancy, the employee changed her response to that it was "rarely" available. Walgreens Management: Please instruct your employees not to lie. Lies destroy the credibility of your company. I purchase elsewhere now. read more

Ok, I had a bad experience last month. Everyone makes mistakes. I'm back again, so they must be doing something right. They remember our names in the pharmacy which adds a small town touch to a national chain. Lesson learned: allow enough time for meds to be filled. ********************+++++****************** Normally, my experience here has been satisfactory. However, I'm fuming! I dropped off a prescription last Saturday, and was told the drug would be ordered Sunday for Wednesday. I never got the call, so I checked this Saturday and was told today that the drug wasn't ordered until Thursday. No reason given and the manager isn't available. I wouldn't make a big deal about it except it's pain meds for a cancer patient. I can't go to another pharmacy because you can't transfer pain med scripts once they've been delivered. I'm in a pharmacy hostage situation. Don't promise something if you can't deliver! I would fill out one of your pathetic surveys except I don't think it would change your ability to give me an answer. Why wasn't I called on Wed to let me know that the script wasn't ordered for whatever reason? PS I've never given a 1-star review before but I am so disappointed, not with the error, but with the lame "the manager will be in on Monday, but I'll leave a post-it for her, so she can call you" customer service. Where's Rite-Aid?! Even Wal-Mart is sounding better. read more

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This is a review of their pharmacy. My son is transgender and has been getting his prescriptions for hormones filled for six months now at Wallgreens. They have been very polite, and even changed his name in all of their systems although his name is not legally changed. He refills them online before going in and has never had to wait longer than three minutes. Great job, Wallgreens. read more

I used to go here until they stopped accepting my insurance. Now, there's no real problem with this Walgreens, but there's nothing that makes them stand out. Anytime I picked up prescriptions for myself back in the day, there was always a wait- even if I'd called in, no matter if I went inside or used the pick up window. Nowadays, I pick up prescriptions for my elderly neighbor, and half the time they don't have them ready by the time they say they would, or misunderstood her when she called in. Not sure if it's her error or theirs, but it's unsettling either way. The cold foods area is almost always in disarray, some products have dust on them in other areas... Overall, mehhhh... I prefer Rite-Aid. read more

Dropped off prescription the day before and I get to the window today and they tell me it's going to be 20 minutes and Have an attitude when I said really. #walgreenspharmacyneedstraining read more

Absolutely infuriated!! Went in to buy a few sundries, and I paid with a $20, my change was supposed to be $11 and some change. I was preoccupied with my 3 kids and getting out of the store, and as I walking out of the store I realized the cashier had shorted me $1. Granted it's only $1, but it's MY $1, so I went back to the cashier to ask for the $1. She informed me that the manager had to come and "count" her till. So Andrew, the manager, came and "weighed" all the money. They insured me this was extremely accurate. Andrew came back with a printout saying the till was only off by 2¢, and that I must be incorrect on not getting the correct change. I was extremely upset since they had wasted my time, then just to tell me that I was wrong, and they couldn't do anything about it. I was needing to get my daughter to a class, so I walked out. People walk out of this store all the time without paying for items, and they couldn't give me my $1 after paying for my items. I tried calling the 1-800- WALGREENS number, just for them to tell me they couldn't do anything for me. After my daughter was finished with her class I drove back to the store. I told Andrew I wanted them to check their cameras for my transaction, so he went to the back, and after some time, he came back telling the cashier they owed me my $1. You would think I was telling them I was shorted $100 by the way they were reacting. Honestly, it would have been easier to just walk out with stolen items, but I didn't need that on my conscience. I just don't feel it's right that a big corporation can steal money from a paying customer, yet be okay with dishonest people walking out with unpaid items, and not even bat an eye. It almost felt as if I was the criminal by asking for what I knew was owed to me. I am barely making enough to scrape by, so every penny counts to me. Plus, it's the principal of the matter. read more

Walgreens can be a fun place to shop, if you don't shop anywhere else. They have lots of "deals" that can lure you in and make you think Walgreens is a good place to shop. And they have their rewards program that is decent but if you devote all your shopping to Walgreens you will find your pockets hoovered clean. I think they rely on older folks that don't get out often to keep their business model running. Prime example - last week I saw they had an electronic coupon (tied to their rewards program) for $5 off a bottle of their knock off version of Benadryl...WOW, you think that is quite nice...until you see what they want for that bottle of knock off Benadryl...over $25....for the same strength and quantity you can get at Costco for less than $5. Gee I can save enough shopping at Walgreens to get me a bottle of the same stuff/same quantity at Costco for one fifth the cost! On top of that Walgreens continues to make a good amount of their revenue from cigarettes. A pharmacy is supposed to promote health and yet they keep selling cigarettes. Time to enter the 21st century Walgreens. read more

They don't honor the GoodRX coupons. A drug that was supposed to cost me $24 ended up costing me over $100.00. I have not had this problem at any other pharmacy chains. Do yourself a favor and get your prescriptions filled somewhere else! read more

I have never been so mad at a business in my life. My husband and I just got married and he joined the army. Our wedding was planned in 3 weeks and on a tight budget. Therefor a photographer could not be found. Luckily our friend ended up doing it! But Walgreens will not print ANY PHOTOS because they "look professional" Bare in mind there is not copyright or watermark on the photos, they just look good. And with an iPhone the same photos could have been taken. Thanks Walgreens now my husband has no photos to take with him when he's separated from his family. I will NEVER come back. And I will tell all friends and family to go to Rite Aid. read more

We moved recently and are on the hunt for a new pharmacy, this one is close to work so we thought to give it a try. NEVER again. They were sent the prescription the day prior, I was going to drive through but there were nine (not exaggerating) vehicles in the pick up line. After a few days of driving by at different times of day I had to go in and try the in person line. There were four people in line and the pharmacist was telling the gal at the counter to go tell those folks they won't get help today. It was half an hour prior to the pharmacy being able to close. However, it was the snotty attitude from both the gal at the counter and the pharmacist that took me back a bit. There was ZERO compassion for the folks waiting. While I was waiting I watched three different people have "issues" with their insurance they stated they had not had before. In each case, the young lady assisting them was short, rude, did not listen to what they were telling her, and essentially didn't even try to sort it out. Another person came up and magically, all three issues were solved with minimal effort. The administrative organization was non-existent, the customer service was laughable were it not such a serious place to need help (the pharmacy that is, that gals and guys in the actual store part were quite pleasant) and the pharmacy folks were very clear they were over-tasked and us customers were the problem. I mentioned the wait earlier. I actually drove by multiple times and stopped in four days in a row before making time to stand in line for the 1-2 hours they recommended I set aside. I had to get a sitter to accommodate the amount of time. I called my doctor and had him move my prescription to another pharmacy I knew had better customer service and this Walgreens refused to release the prescription because it is expensive. It's a tube of expensive, though common ointment, nothing custom, effort, or time consuming. I was on hold on the phone to ask them why they would not let it go to the other pharmacy for over two hours and then got hung up on. I called the retail part of the store and asked to talk to a manager. They asked if it had to do with the pharmacy and I said "yes, but..." and I was immediately transferred back into the pharmacy telephone hold que TWICE. Overall, go elsewhere is you have ANY other options. You are not the priority with this pharmacy, you are not even worth common courtesy. I would give them no stars if I could. Awful, just awful. read more

Great store. Clean and the staff were friendly Annette most helpfull. Kaylee the clerk was tottaly unfriendly. And smelt like booze.

Pros: parking right next to the entrance; helpful staff who help you find items and even offer you coupons! Twenty-four hour services including pharmacy. Cons: Can't think of any read more

This review is for the pharmacy. Does it really take 25 minutes to drop off a prescription at the drive-up window? In an economy like this one, maybe you guys should hire a tech that has better customer service skills. Call me a grinch, but cooing at a baby in the other car should not take precedence over everything else.. certainly not for 25 minutes. read more

Worst customer service ever in the pharmacy. The overweight brunette in her 20's was just a b*tch. They should fire her. Not only did she huff at me, she also rolled her eyes. As soon as I was done with my prescription pickup, she left the pharmacy and went out into the store. I'm guessing she was waiting to go on a break, and was pissed off she had a customer. I'm switching pharmacies to Costco. They can thank Walgreens for the business. I'll also be recommending to my friends and family, to go elsewhere. read more

Great store. Very clean. They had everything I needed. Exactly what I expect from a Walgreens.

This review is just on their pharmacy. If they don't have your medications brand, they just give you what they have. My script was for a certain birth control brand, and they give me something that of course was not my brand. When I asked why, they said they don't have a contract with the brand I wanted. What?! Stop letting money fuel your contracts read more

I can't recall a poorer handling of a customer than my experience yesterday, until I logged onto the Walgreens website to register my frustration. Their site was equally impossible to understand. (After a half a dozen dead ends on their sight's "contact us" section, I decided I'd review on Yelp, since it would appear Walgreens gets so many complaints from customers they don't want people to reach them via email. Pathetic.) I was told yesterday they'd have my prescription ready in about 20 minutes. I said fine, I had an errand to run and I'd be back. About an hour later I returned and stood in line while several customers ahead of me were helped and when it was my turn I was told it would be a few more minutes, would I mind taking a seat. As I sat there I spoke to a woman who looked equally aggravated. She said she'd been told 20 minutes and had been waiting 45, and she had noted they were now telling people it would be half an hour, which seemed pretty cheesy considering how badly they'd missed the 20-minute promises to us. Finally my name was called an as I approached the counter of the shift manager (her name said something like that) she called a woman from the front of the line up and began dealing with her. I gave her a confused look and held up my hands in that universal "helpless/I don't understand" symbol, and the clerk said in an annoyed way, "Just go to the back of the line, sir." I said I'd already stood in that line and was told to take a seat and I'd be called when my prescription was ready. She insisted, "Sir, just get in the line please." I asked if she was really serious. (Even the post office doesn't make someone stand in line a second time if they have a delay in completing something.) She gave me a nasty look and went on helping the other woman. The people already in line understood, and said I could go to the front, so I was waited on when the woman was finished. I don't recall any professional organization in the customer service business being so ham-fisted as this Walgreens was yesterday. At least 45 minutes behind when they said they'd have my prescription ready, then wanting me to stand in line again to collect it, and being angry with me about it? It was like doing business in the old East Bloc countries when they were in the commie system. read more

The pharmacy is a joke. Finally took my Rx. Business to another location. 25 minutes in line. Only 1 tech working both the window and counter. read more

Pharmacy is so slow & not very customer friendly. Went in to have a prescription filled & after waiting 45minutes in the middle of a work day to still be waiting to have it filled they tell me my insurance doesn't work through them & they can transfer it to a different pharmacy. Wouldn't you check that up front instead of waste the customers time?!?!! Won't be back. This will be the last $36 Walgreens sees out of me. read more

I think I will never ever coming to this Walgreens ever again. I had the worst customer service ever. This girl I asked for help for finding coin rolls because I could not find them were they usually are at some other Walgreens told me to go find it myself that she was to busy for me. When she turned around I got to see the fist letter of her name which was K and this was back in January. I could not believe how rude she was. I told her I looked where it usually is at some other Walgreens. She told me that well this is Walmart where we say How may I help you on our backs. I could not believe that. I walked out and went somewhere else to get what I needed. For I will never ever come to this Walgreens ever again if she is still working there. read more

The Tumwater Walgreens pharmacy has the worst customer service I have experienced from anywhere.....ever! I am transferring my prescriptions elsewhere and encouraging everyone I know to do the same. read more

Friendly faces, great hours, and a sweet proper photo lab that processes film! Where else can you find that anymore? The store is located on the busiest intersection in town, which makes getting in and out kind of a bummer, but you can't beat the staff or the hours. In West Olympia, this is the only drugstore for me. read more

I was in Shelton, WA for a business trip. Unfortunately, I came down with a gout attack. Took a while to clear things up with my out of state medical coverage, but the people here were very friendly and helpful. Bottom line... They tried their best to help me not pay out of pocket, for that I am grateful. read more

Photo department. Spent hours ordering a variety of prints and photo products of my daughter's senior pictures. Walgreens website said my orders were ready to be picked up. Drove 38 miles to be told NO I could not pick them up because they were taken by a professional photographer and I would need a release from the photographer to get them. I hired a professional when I was in Germany to take these photos and he purposely just sells the digital form so we can get our own photos printed. When I questioned Zak in the photography department what on the photos indicated a copyright, he said he had just assumed that because of the quality, and acknowledged that there was nothing in the file to restrict me....however since I had acknowledged I hadn't taken them when he first denied me he now knew what he had only first assumed that a professional had taken them sooooo...I still couldn't have them without a release from the photographer. I am so frustrated, wasted hours on their website placing the orders, wasted hours today and a 56 round trip miles to pick up what I had promised to people this week (only promised after website said order was ready). read more

Works for me. Easy to get to. Drive up is great when rx is all I need from them. Delivery trucks are almost always in the way when I use drive up. Design problem. read more

So I usually don't take the time to write reviews but I'm so pissed off that I'd like to inform people in advanced of how shitty the photo service was. I went in to get my passport photo done and I went to the post office with my picture and it was incorrectly taken. I went back to Walgreens to have them fix it and I drove back to the post office to try again and the lady told me it was even worse. Not only do they not have knowledge on how to take a photo for a legal document but I wasted my gas and time driving back and forth just to be told the picture was still incorrect. Don't advertise that you can do something and take people's money if you don't know what the hell youre doing! Go to Costco instead! Thanks for nothing Walgreens photo center. read more

Their pharmacy is terrible. I called because they gave me a bottle with a white powder residue inside but the pills were capsules. They said oh just take them, they should be fine. Seriously? Ever heard of cross contamination? Turned out just to be an exploded capsule in the bottom but they really should have had me bring in the bottle to be checked out. I will never use them again. read more