Knocking out another Ulta location with another health and beauty purchase! All in all this store in of itself isn't really all that different from a number of the other Ulta locations I have been to while exploring health and beauty products that I haven't typically purchased in the past. What I purchased here was from the brand Jack Black and it was a body wash which I have thoroughly enjoyed! It's nice and refreshing as I use it as well as it's fragrance . I am not sure if there is a variety of different fragrances over body wash with this brand as I don't see anything that suggests a fragrance name but in the picture I will provide with my review it should be a good indicator to go on. Anyway I feel very positive with the Jack Black brand I purchased here! read more

Ulta Beauty - The All Over Body Wash from Jack Black! - Cosmetics & Beauty Supply Near Me - Lacey, Washington

My hair appointment was booked with Aly! And by far was the best damn thing I did all while staying in Lacey! I never found the right person to trust with my hair care! If you ever need the time to have a great day talks laugh and walking out feeling better than you did walking in! Set up with Aly! She's genuine, straight forward and knows what she's doing I'll be back for my color transformation! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Lacey, Washington

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We took my kiddo to get her ears pierced and unfortunately had a very poor experience with the staff. We had an appointment with "Moriah." She put on gloves but didn't use sanitizer before putting them on, and after she put gloves on she was touching various surfaces, like drawers and paperwork. After marking the ear, she tried to use the piercing gun with two hands, but was very shaky and struggled with the process. At one point, she stopped abruptly and turned to another employee for help, mentioning an issue with the earring back, but didn't explain what was happening. When I asked if the piercing had gone through, she told me it had, which wasn't true. It became clear that the staff didn't know what to do. The last employee who came was holding a shopping bag and didn't clean or sanitize her hands before touching my child's ear. Eventually, I noticed that the piercing hadn't gone through properly, and the plastic part of the gun was still attached. I had to intervene, remove the part myself, and told them we were leaving. I spoke to the manager on the way out, but he only offered cleaning solution without addressing a glaring lack of training for the employees. I would not recommend this location for ear piercings, as the staff lacked professionalism and proper training. Better hygiene practices, clearer communication, and more knowledgeable employees would greatly improve the experience. read more

Ulta Beauty - Half pierced ear. - Cosmetics & Beauty Supply Near Me - Lacey, Washington

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Had an amazing experience with Katherine. Such a lovely and amazing worker. Helped me with all my needs and recommended amazing products that suited my skin. I'm still satisfied to this day with my Milk skin tint, setting spray, and toner she recommended. Thanks again!!!! ( Hopefully thats the right name I have bad memory :(( ) read more

I originally scheduled a make up and hair appointment for a formal event but I arrived late. I don't normally wear a lot of make up so I preferred to prioritize make up over hair with limited time. I didn't have much of a plan other than complimenting my peacock accented gown. My MUA Aly didn't disappoint. Her patience, creativity, and expertise made my evening one to remember. I received so many compliments and I felt fabulous. read more

Ulta Beauty - Getting ready to go to the ball - Cosmetics & Beauty Supply Near Me - Lacey, Washington

The worst salon experiences I've ever had. The girl that did my hair was nice and that's my only positive. My hair was to my lower back and I asked for a trim and some facial framing, I left with it to my shoulders. The color was way off as well. My appointment took longer than expected and I understood that timing was an issue, but I went home with so much toner still left it my hair it was greasy. I don't usually get emotional, but tried not to cry the entire rest of the day. It was a super unprofessional environment and I couldn't wait to leave. I would have preferred someone just telling me that they don't have experience working with my type of hair. It's going to take at least a year and a ton of money to correct. You get what you pay for. I'll never ever return. read more

Love everything beauty related and love Ulta! 99% of the time I utilize their curbside pickup option which is so convenient. I order from here pretty often usually at least once a month sometimes more. The only negative is sometimes it will say they have a product available online but it ends up being out of stock when I go to pick up my order which is disappointing of course. Another bonus is their rewards program. As a diamond member you get 1.5 points per dollar instead of 1 as well as other added bonuses which is great. Your points can be saved up and redeemed for money off your purchase which is always nice. They also often times offer free gifts with shipped orders which who doesn't love free stuff?! When I utilize their curbside pickup option they are always timely and the workers extremely friendly when bringing out the order. I will continue shipping here on a regular basis and can wholeheartedly recommend this company as a whole as well as this particular location for your beauty needs. read more

Kimisha and her team were above and beyond excellent when it came to my shopping experience. Every question I had, answered ; every sample I wanted.. got it. when it came time to pay she went out of her way to make the transaction as sooth as possible and made sure I got all the deals!!10/10 recommend and would return. read more

there's only been one Ulta Beauty that I really like to go to, but unfortunately, my location where I live and where this location is, which is Puyallup Washington that I like to go it's too far away to go the ones that I've been going to lately unfortunately have them Olympia and Lacey Washington. No customer service no help no nothing. They don't greet you while they do say welcome into Ulta beauty that's all they say. OK but their customer service sucks all of them except for the Puyallup Washington one at the South Hill mall that is the only one that I've ever really liked the rest of them need to work on your customer service. Maybe they should be trained a little bit better maybe that's why a lot of people are doing more online than they are in store cause the customer service sucks. read more

Kendrick needs a best customer service and best makeup award! Everything I needed help with, Kendrick had the answer! 10000/10

Horrible horrible customer service. They pick and choose who they service. They rude girl made the whole experience more of a bad experience read more

I arrived like 5 minutes late to my haircut appointment. I was ok with rescheduling, but the hairstylist still saw me. The haircut is not a job I expected from so called specialist. What bothered me the most is that the stylist tells me she's running a little behind schedule and she won't dry my hair. I am paying for full service, so I said, if you don't have the time I don't want the cut. I asked her for how long was I slotted, she said an hour and that she needed about an hour to cut my hair. I should have left! I am not sure this is the type of business I want to get service from. Update, my hair dried and as I was getting ready to go out, I looked at the back of my hair and almost cry. It's uneven and looks bulkier on one side read more

Ulta Beauty - Uneven cut - Cosmetics & Beauty Supply Near Me - Lacey, Washington

My daughter was brought here for a trim today. Jennifer (the stylist) did her hair cut that was just suppose to be a trim. Her hair cut was complete trash. Uneven, sloppy, and honestly the worst cut I've seen. When addressed about it the stylist told her dad that she's been a stylist for 30 years and been at Ulta for 2 months. She said my daughter said she liked her cut and didn't offer anything further. When they left her dad called to figure out how to fix the problem since my poor daughter was in tears and so unhappy about her hair; the manager offered to have it fixed for free by Jennifer tomorrow... NOW WHY ON EARTH WOULD I WANT HER TOUCHING MY DAUGHTERS HAIR AGAIN? But her dad agreed to hold the spot until they could get my opinion. Well my opinion was get it fixed asap. He called another location (Lakewood) who offered to kindly fit her in to assess and maybe correct the problem sooner because why make her suffer and feel a certain way about herself because of this stylists lack of ability to TRIM hair. The stylist apparently failed to share this complaint with the salon manager as when I called to ensure something was going to be done about the situation, she was half clueless on it. She knew the bare minimum facts from when my daughters dad called and was offered a spot with that horrible stylist. Jennifer caused my daughter to feel embarrassed about herself and somehow must have thought she did some great job by how she didn't attempt to correctly fix the situation. I'll share a couple pics of the outcome so others can be warned ahead. DONT LET JENNIFER TOUCH YOUR HAIR. read more

Ulta Beauty - After cut. Bangs are hard to see but were poorly trim, bottom of hair is very choppy. This is supposedly a TRIM. - Cosmetics & Beauty Supply Near Me - Lacey, Washington

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I truly hate going into this store! The lines are always long with one or two cashiers at the counter even though there are other associates walking around aimlessly and the customer service is horrible! They are rude and awhile ago I literally had a manager try to get me to agre with her that the technician who did my brows was "silly and unprofessional" (her words)! I will purchase online from here on even though I live 2 miles away, it just isn't worth my time! read more

went to get a total hair make over from dark brown/ black to a copper red and Jessica H. Definitely understood the assignment! love my hair and was willing to do this drastic transformation along with providing great conversation read more

Hair dresser was amazing she was super sweet and listened to what I wanted first. I was nervous cause I have never gotten my hair done here but had a very pleasant experience read more

Not sure why there's so many negative reviews but I love coming to this location because the employees are attentive and kind and the store is usually well stocked. My phone died so I couldn't pull up a promotion offer on my phone but Bobbi was able to check for me. If you're looking to get help with suggestions or shade matches, the employees are very helpful. If you want to browse, just let them know and they will find you space to do so. read more

So, I am updating my review because some things have recently changed in my life since I did my last one. I'm so mad at myself. My finger swiped something (??) ..my entire last review DISAPPEARED & I DON'T KNOW HOW TO GET IT BACK. ‍‍ I swear, if you know me... story of my life... True story right there!! So as I was saying, I was ranting and raving about Haily, THE Master Hair stylist. MY Stylist, MY SON'S (He's 14 w/ gorgeous hockey hair) Stylist, and one day when my husband isn't so, well, my husband lol, she'll definitely be his Master Stylist too. (More than likely sooner than later. ) Stylist too. This beautiful lady right here is incredible!! She has a lot of knowledge, and experience. My son has THE WORST ANXIETY when it comes to getting his hair even trimmed. No one touches it, except a stylist. Not even himself except to style it, and just everyday normal stuff. Cut it!? NEVER!! We cancelled a couple appointments already because of his anxiety. So, when I was getting ready to leave for my appointment and he stepped up and said, "Mom, I'm ready for a haircut". I replied, "PERFECT, I'm on my way there now hop in"!! THE LOOK ON HIS FACE WAS PRICELESS!! "Yep, I'm headed there now for my appointment which I'm giving to you so you can't change you mind". I know for a fact he was having heart palpitations, he was rubbing his hands on the leg of his jeans, he coulda made it to Ulta faster then me, as fast as his leg was going up and down. Mama know Hair Cuts are a BIG DEAL to some people. It's a HUGE ACCOMPLISHMENT TO GET ONE. I have no idea why he's like that either. He's been like this since his first hair cut. She was like magic with him. He relaxed, he even went a little shorter, his anxiety completely DISAPPEARED, and he Totally Loved His New Look. I mean, being his mom standing on the outside like usual was so taken back. I knew she was cool, but DAMN!! Pss What's your secret?? JUst Kidding. OK OK!! .1 Well, she did it again!! This time I went even SHORTER!! I cut A LOT off. My hair was originally past my butt and is now to my shoulders. I must say... I DO love it!! Hailey worked her magic fingers on me again by lightening my hair some, and adding the most beautiful pink streaks. My boy is in LOVE with his hair still. Almost ready for a trim. I just wanted to add to my current review. So I hope this doesn't repl e read more

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JaeLinn is very knowledgeable, professional and attentive. The signature cut, full highlight and gloss treatment she recommended were just the right choice for my face shape, hair type and skin complexation. I highly recommend anyone with curly hair to visit the Ulta Lacey store and book an appointment with JaeLinn. She is Awesome! You won't be disappointed. Looking forward to many more visits to Ulta. Thanks JaeLinn! I love my hair. Tina read more

I went to the Ulta Beauty on Marvin Rd Lacey, WA for a scheduled appointment. I was greeted by the person that I made the appointment with, she had me sit down and wait. Then proceeded to have sit in her chair only to tell me that the service she is recommending could not done on the day I scheduled. She wanted me to leave and come back another day. She didn't even try to recommend something in the meantime even if I had to come back in a different occasion, which I wouldn't doing or agreeing to. She then stated she would have her supervisor call me. I waited and received no call. This is the worse Ulta Beauty I have ever dealt with. Usually, the staff is friendly and kind. Very accommodating. I do not recommend this Ulta Beauty location. It was a waste of my time. read more

Be careful with sales associate (Ella) blonde cause she gonna think you going there to steal and won't let you shop comfortable. For reference I'm Hispanic and there were several customers and she kept coming to just check on me after I already told her I don't need help. Kept looking at me up and down and I made sure she knew I was uncomfortable. She also pretended to check products next to me. I went to tell someone in front that I was not comfortable shopping. She ended ringing me up to top it off. At least she knows I have money to buy things there. Definitely will not be returning to this location. read more

This updated after picture doesnt display the skill Nicole truly has, my camera quality is very low! An agreement was made through Ulta so that Nicole can remove alot of the brassy orange color from my last visit, and give me a more natural looking ash brown! My hair's still some brassy from my last visit, but we agreed to not overdue it and risk me leaving with hair damaged again. I am very confident in Nicole's skill and I know I'll be trusting her with my hair next time. I didn't feel judged my entire time there, in fact I felt understood. That's a huge plus for me. I highly recommend NICOLE for any COLOR hair appointments! She's very meticulous and seems to have perfected her coloring strategies! Book with her for coloring!!!!!!!! read more

Ulta Beauty - BEWARE. Left brassy orange & with haircut I didn't want. Pic is before, after, and then what I showed Cat I wanted. - Cosmetics & Beauty Supply Near Me - Lacey, Washington

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This is the worst Ulta I have ever been into and because of this store I have cancelled my CC and am done shopping with them and will me buying all my beauty needs at Sephora. 3 times over the last 2 months my husband and I have been in there and all 3 times we have been profiled as potential shop lifters (my best friend used to work at Ulta so I know how it works and what they are "trained" on) BY THE SAME GIRL, Hunter. She 1. was rude and 2. both times went over to the only other 1-2 white employees and they all took turns and started following us around the store and every 2 minutes (we timed it) asked if we needed help and would roll there eyes when we nicely said no thanks you we were ok. One time we were in there for MAYBE 20 minutes totally and were asked 13 times if we needed help finding anything. Hunter at one point just walked about 3 steps behind us until we went to check out. Each time we bought over $400 worth of products. All of the all white people/families that walked in there were not treated like us and my husband and I witnessed 2 different times a white person stealing but none of the employees were paying attention to them because they thought we looked more like thieves. So thank you Ulta for yet again training your employees to racially profile people. And I will never be back and will tell all my friends about this. read more

I never get my hair & makeup done too often but needed to for a ball. Kayla did such an amazing job with my makeup! Kayla was so nice & personable. Will definitely schedule w/ Kayla in the future! read more

Don't bother doing pickup in store, you're going to wait for them to check out everyone in line before they bother to check your ID and reach into a drawer to give you your supposed streamlined order. This place has a reputation for bad customer service and it's definitely earned. Don't bother doing better, I'll shop elsewhere. read more

I normally do not leave reviews, but I wanted to share my experience. I always come to this ULTA as it is close to my house. So I come in often to stock up on my frequently used items. The staff are usually welcoming and very helpful and friendly! However recently I feel like the customer service has not been there. It first started when I walked in I was not welcomed into the store, the cashiers were too busy on their phones, then lady checking me out was not very welcoming she had a rude tone in her voice when she spoke to me she was too busy talking to her coworker throughout the transaction and it seemed like she did not want to be there. I am disappointed as I love this location. I guess I will be ordering my stuff online from now on. read more

Sam saved my hair! Not only that but she made me feel heard and genuinely cared about my hair in the long term. She also recommended some great products. The prices at the Ulta salon are so reasonable too. Who'd have thought? I'm incredibly pleased! read more

Ulta Beauty - Before... - Cosmetics & Beauty Supply Near Me - Lacey, Washington

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I made an appointment with Kendra to cut my already short hair and she dismissed me. She immediately tried to pawn me off on another hairdresser because this cut was "not her niche." I drove from Rainer to get a haircut and she didn't want to even help me see someone else right then. She wasted my time! read more

Very nice store. Nicole in the hair styling department is very professional and has great skill. I'm a repeat customer!!

Hailey did my hair hadn't had a cut in two years wanted a real change and she certainley gave me more than I could have asked for. She is very attentive to everything you tell her. She is a master of her trade don't be intimidated by change give her a try you won't be dissapointed. Thank-you Hailey read more

Services were still great but the rating must go down for the upsell on useless products. None of the expensive shampoo & conditioners, oils, hair sprays, facial scrubs or facial lotions worked well for me. Not one! I went on a search for some cheaper items & ended up at Walmart buying products that worked wonders!! For a quarter of the price. Makes me wonder if they really knew what they were talking about after all. read more

I was recommended Leimomi at Ulta Beauty (Lacey Marketplace) for a kids cut. Let me tell you, she was amazing. My 3 1/2 year old has a rough time with cuts. Leimomi was so patient and was so sweet. She talked to my son and he was a bit scared but not as bad. Definitely recommend her for any kids who have trouble with haircuts. read more

I went in for a hair appointment on my birthday this past Monday April 15th. I am always edgy on this day and not very easy to be around. Well I had an appointment with Leimomi and believe me I was not pleasant to be around! Leimomi was kind and understanding when I opened up about my poor attitude. She eased my snappiness and best of all, I received the best haircut in my life!!! From here on she is my stylist I will not see anyone else but her, she's the ultimate BEST!!! Russlyn Wright read more

The best service I've ever gotten! Everyone was so nice. The store had great variety. I found everything I was looking for. Left the store very happy. read more

I just visited this store for the third time, and once again, they did not have the product I wanted in stock. The manager "explained" to me that they have no control over how much product corporate sends them. The second star is because this chain carries the most amazing, beautiful and high quality makeup brushes. I treated myself to the Essential Kabuki, which is perfect for that final dusting of setting powder. As I gradually replace my other brushes, I won't settle for anything less than this Ulta store brand. If they could only manage their inventory, this could be a 4 star business. read more

Laura is absolutely amazing with hair. Shes super nice, understanding and has the magic touch for hair especially highlights. 10/10 would recommend her. read more

I was in desperate need for a new shampoo and hair care routine as my hair was very dry. I was greeted by Marcus as soon as I walked in and told him my problems. He brought me to the lipstick section and I found a foundation in my perfect shade. Very happy read more

So I've been here a few times and didn't get the best service some of the women in there are very snotty and you have to come up to them they don't ask if you need help. BUT today I was assisted by Natassia. She actually stepped away from the register to assist me instead of calling someone else up, she was very patient with my and my cousin who was tax exempt. I am very happy with her customer service! Those who don't follow her already should, genuinely impressed from the times I had previously been in the store. Keep up the good work Natassia ! :) read more

Sadly I have to write a review on this ulta. My best friend and maid of honor went here today to color match her for my up coming wedding. The lady working today (I didn't get her name sadly) walked over to us and we asked her if she could color match my MOH for my wedding in august. She told us not to touch anything, we apologized, then she said "yeah. Your this." And handed my very dark MOH the 2nd to lightest shade in the tarte color range. She then walked away from us and proceeded to talk loudly about us at the check out counter. My wedding is 40 days away and dealing with inconsiderate people is not something that I'm going to walk away from with out letting others aware so you don't have to stand there in tears like your in high school. We put the items back and left. I hope they get better customer service. read more

They are getting 3 stars only because someone polite finally recognized me and assisted. First time visiting the store. I'm a Sephora member-fan, but I no longer live in Tacoma and thought I would try out Ulta just because I needed something in a pinch. The store has large labels over the sections, so you can easily find the section that you want. No one greeted me when I walked in. I wandered around the store looking for a small organic facial cleanser. Finally I found two that I thought might work and I had to walk around to find a clerk. She was talking to someone else and she looked up and said "yes?" I asked if I could get samples and she replied in a sharp tone, "what is it?!" I showed her the two items and then she informed me that they only give samples of items from certain lines such as Clinique, Lancôme - I don't even remember which lines but they were the big namebrand lines. The two I had selected were from newer lines that looked like they were organic but I wasn't able to get samples. I continued looking around the store and a nicer woman young woman came over and asked if I needed some help, so I explained to her what I wanted. She queried if I wanted cruelty free, organic, or anything else special. She showed me the Ulta brand and a couple of others and I made my decision. Only one checkout was open even though the line behind me was getting longer. When I checked out of course they asked if I wanted to join and I told them no. I think I'll continue to drive into Sephora at Tacoma Mall, where you're cheerily greeted at the door, immediately asked if you need help; and there's always someone who helps you with a smile. read more