Horrible pharmacy. You get Horrible service. They didn't fill my meds for a week and caused me to end up in the emergency room I was so sick. I will never use this pharmacy again. read more

I've filled rxs here several times with good results and low wait times. Today I did encounter a problem I haven't had before. My daughter was seen by a local urgent care for a bee sting to her eyelid this morning -- the swelling was pretty severe and I worried benedryl wouldn't be enough. The NP ordered a steriod and we discussed the potential for cellulitis -- she ordered an abx to keep on hand with instructions that if cellulitis was developing to start the abx and take her to a pediatric ER due to the sensitive location. So -- steriods were needed and abx to have just in case. When I get to the pharmacy it took an unusual amount of time to get the meds ready. Any pharmacy can have an off day. So I strolled through the store with kiddo's eye swollen; she's irritated and uncomfortable. We start checking out and I realize the price is unusually high. There were 5-6 prescriptions...not the two I anticipated. I realized the NP either electronically rx'd other other meds that may be useful...or maybe a certain template of rx's generated for the problem we presented with. But between the urgent care center and the pharmacy I wasn't made aware of other medications I would be paying for and didn't realize it took awhile because they prepared all these medications I never intended to buy in the first place. So the pharmacy tech looked flusterd when I refused to pay for medications I felt I did not need (I have 4 kids and already have motrin, benedryl, and pepcid at the house). And the pharmacist called across the room "Well I hope she gets some benedryl because that's really important." There might have been some sass in her tone. Or I was just done meandering around a store with a cranky toddler at nap-time, eye all swollen from the bee sting. YES, I gave the antihistamine before I left for the urgent care clinic, thanks. I wonder if there is a way to include the patient in on prescriptions that are being prepared to reduce wasted time, effort, supplies, *before* checking out? We got what we needed and everything is fine but the process wasn't efficient for the pharmacy staff or myself.. read more

Walgreens - a baby with a pacifier in his mouth - Drugstores Near Me - Richmond, Kentucky

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I usually only come to Walgreens to fill prescriptions, much like today. The store is always clean, well stocked and the staff are very friendly. I don't hardly ever shop here, but it seems they have a little bit of everything. From food/drinks to makeup. So that's always a plus. My only reason for 4 instead of 5 stars is my prescriptions are always called in by my doctor yet when I get here to pick up my medicine I ALWAYS end up having to wait at least 15 to 20 minutes. So I'd say on the pharmacy side of things they have a tendency to be pretty slow most of the time. I mean the whole point of calling it in is so the customer can just run in and pick it up. Otherwise, this Walgreens is fabulous on every other aspect! read more

Worst pharmacy ever!!! I was told by pharmacy tech that my prescription would be filled with no problem in 30 minutes. I get there 3 hours later and they tell me my doctor has to call and verify. Of course that was told to me after my doctor was closed. Why didn't they call my doctor as soon as they received prescription request?? It makes no sense and was extremely unprofessional. Of course no apology was given to me. The pharmacy put me in a total bind I will NEVER go there again. read more

I am new to Richmond, and this was my first time visiting this location. I sat down to print a photo off of my phone, and I had trouble. Immediately I was asked to be helped, I am unsure of the male employee's name, however he provided excellent customer service. He helped me with printing my photo, answered all questions, and could have not been more friendly. I really appreciated the customer service that I received. I highly recommend this Walgreens and will be visiting again soon! read more