This review is only for the pharmacy…read more I was deeply disappointed by my experience at this CVS pharmacy. I entered the store with my toddler and observed the line forming in aisle 13 for the pharmacy, where another parent and child were already waiting. I made sure to walk my son around to stand behind them in an orderly and respectful way. When it was almost our turn, the pharmacy tech looked at me and told me that the line was actually in aisle 12, despite the fact that the two customers ahead of me had not been corrected and there were no signs indicating where the line should be. It felt as though I was being singled out. I complied and moved, but the interaction left me feeling uncomfortable and disrespected. Situations like this can easily come across as biased or discriminatory, and CVS should take steps to ensure all customers are treated equally and consistently. This experience made me question whether I was treated differently because of how I look, and that should never happen in a place of business. Needless to say, regardless of its convenience, we will never step foot in this CVS pharmacy again.

clearly nobody code checking anything, half the food in this store expired months ago.read more

I rarely if ever leave a bad review. If it's not a good review I say nothing .. But yesterday's…read moreexperience was so upsetting I feel I have to speak up . This CVS location in particular is very chaotic and unorganized. I seldom go there which is unfortunate because it is literally 5 minutes from home and opened 24 hours .. I just don't feel like putting up with the shenanigans!! I have a dog that has been recovering from an injury for about 3 weeks now .. Pet owners know it is just like having a sick child and just as concerning . I was given a prescription from the Vet a couple of weeks ago .. I walked in to the pharmacy no questions ZERO ISSUES The same Vet gave me a refill on our follow up visit . I went through the drive through yesterday to drop off the paper RX the exact same Rx in the exact same format as I filled the last time The tech at the window brought it to the pharmacist ( a different person this time ) The pharmacy tech consulted the pharmacist and informed me it wasn't on the right paper .. I was informed I would have to come inside and speak to the pharmacist who flat out told me the RX was invalid I explained I filled the exact same Rx a couple of weeks ago I asked If she would check the system SHE WOULD NOT .. There was no offer of help no suggestion .. NOTHING not even an Im sorry .. Just a clear insinuation that I was somehow about to misuse my pet's prescription because anyone could just copy this and try to fill it !! I was embarrassed in front of a line full of customers!! Pharmacists take too much liberty to make and change rules .. If one pharmacist filled it the other should have .. Or maybe the one who filled it was in error Either way the rules should be across the board . If the pharmacist that filled the first Rx was wrong then fine explain that to me . The worst part was if the pharmacist on duty took a minute to look up my file she would have seen that I had a refill that was my error as well I hadn't checked first all this could have been avoided if I had I will also mention that that particular Rx is NOT a controlled substance at this time ..I ordered a refill from my CVS phone App the refill on file was also kicked back as it needed further information from my vet On the upside I will say my favorite thing about this CVS is the young lady with the dark curly hair that runs the front store register ... I believe her name is Kayla she is an absolute doll always sweet and ready to help and Alex the pharmacy tech who is always so pleasant and helpful I want to make sure these two ROCKSTARS get the proper credit for their excellent customer service .. Thanks for allowing me to vent

(2 stars only because Joyce tried)…read more My experience at CVS Pharmacy - 264 E Main St felt less like healthcare and more like interrupting a middle school sleepover that somehow has access to prescriptions. The main issues during my visits and calls involved Maria and Mina. Calling the pharmacy is an adventure. Instead of someone who knows... pharmacy things... you get background laughing, yelling, side conversations, and the vibe that you just dialed into someone's group chat. Patient notes? Apparently optional. Understanding what medical device or medication you're calling about? A fun surprise for everyone involved. Trying to explain what you need is met with Maria telling you, "You need a prescription for THAT," which would be helpful if the person saying it had even the faintest idea what "that" is. In person isn't better. Scanning a QR code? Too much effort if it requires stepping out from the window because it's cold. I'm sorry -- I'm the sick one. This is a pharmacy. Not a weather-dependent pop-up kiosk. Updating insurance information somehow becomes a group project no one wants to do. Mina was involved here, and the same pattern followed -- confusion, resistance, and an attitude that basic pharmacy tasks are an inconvenience. Communication is chaotic, professionalism is on vacation, and getting straight answers feels like asking toddlers to run a hospital. Joyce (front end/assistant manager?) was the only person who made a visible attempt to help, which is the sole reason this review is not one star. Healthcare is already stressful. Patients don't need to fight for basic competence, accurate information, or to be spoken to like human beings. If you enjoy guessing games, background noise, and staff who seem personally offended by having to do pharmacy work, this is your spot. If you actually need medical help? Buckle up.

The coupons are an issue to use. Many times I was told I "already used that coupon." Not correct. I…read moream also being told " our new system doesn't accept it that way." There's always a discrepancy when using coupons or self checkout. When there is an error, customer service isn't their priority, Twice, I had issues in one week!

I've had the pleasure of utilizing this pharmacy for over 20+ years. In that time, overall I have…read morefound the staff to be dependable, reliable, and responsible. The pharmacists are helpful, respectful, and friendly and the pharmacy technicians are well trained and go out of their way to assist in answering any questions that a customer may have. The same is to be said for the management of this CVS store. Thank you for providing us all with Premier service and respect when we enter and do business in your store.

Pharmacy doesn't answer their phone...even when a doctor is calling and needs to speak to the…read morepharmacist about a prescription being sent.

Terrible service. It's been this way for many years & continues to go downhill. Pharmacy has been…read moreunderstaffed, which I understand but after many years with no change it's seemingly by choice. Was on hold for 25 minutes waiting with "one call ahead of me" - I hung up. I called back 10 minutes later & say on hold for another 22 minutes before I hung up AGAIN. Wasted almost an hour for nothing. Unfortunately my Dr. sent a RX here, I've had the same exact insurance for 10 years BUT they texted saying we have no insurance info on file. I called TO PROVIDE WHAT THEY SHOULD HAVE ON FILE ALREADY. THEY CLEARLY IVNORE THE PHONE PURPOSELY. No exaggerations .... Refer to picture of the second phone call time on hold the whole time (with ONE caller ahead of me? BULLSHIT!) Option B was go in to the store & waste an hour waiting in line cuz they are always extremely slow & careless that they're being busy. They had a BUCKET catching water ON A SHELF IN THE ISLE due to the leaking roof (that bucket stayed for over 1.5 years) that should be a sign that the place is a dump. Go out of your way to take your business elsewhere if possible. The other reviews all speak the same words & poor rating that I'm giving. It should be no surprise. Bring back private owned pharmacies. The service was actually genuine. These chains don't give a damn about us customers. A complete waste of time here. Spend your money elsewhere. If we stop going they will close

After moving to MA, I transferred my prescriptions from Walgreens over to this pharmacy. It was…read moresuper easy. The best part is the fact that the pharmacist as well as the pharmacy tech are super nice and helpful with suggestions on my options to save money (e.g., if IngenioRx places limits on the eye drops). Whenever I place a refill order, the prescription is ready for pick-up within a few hours. I like it when I don't have to worry about anything.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Staff here is TERRIBLE they neglect children and had them wait outside of the building for almost…read moreone hour. In the summer it's even worse. Children were getting nauseous and throwing up and almost passing out. The staff were yelling at my kids! NEVER EVER COME HERE

I really wish I could give this CVS pharmacy location negative stars. The staff is so slow and so…read moreunhelpful. I don't think these people really like their jobs. I don't know who manages this place but this is definitely the weakest link in the CVS chain. Overall, the store is crowded, the carpet is very dirty, and it's generally disorganized and chaotic. It's a shame there's not other pharmacy alternative in town now. Did I mention how slow they are?

Very frustrated with this branch. I had a script set in 6 days ago and they didn't fill it. They…read moreclaim it must have been sent to a different pharmacy, but I have the conformation from my doctor it was sent here. I need it today and they don't stock it. Also a while back I had and issue with a pain medication. I just came from the Hospital and they refused to honor my scrip for pain meds. This was very frustrating and painful for hours.

Amazing service and professional service . Always talked with me about new medications, potential…read moreinteractions and side effects.

Always friendly, willing to work with and explain things patients/customers. Highly recommended…read more ** Ignore the ignorant negative reviews about not getting things "fast enough" or pissed off because the sell Ivermectin. Just because CNN and MSNBC told you it's bad, doesn't make it true. THE SCIENCE IS OUT THERE.

I switched to Hopkinton drug for my compounded medication. Are used to order through Belmar and…read moreprevious to that, MD custom RX. By far, I feel that Hopkinton drugs compounded medication works much better than the medication I got from the other compounding pharmacies. I had used Belmar to fill a compound prescription for a year. I recently switched over to Hopkinton for that same compound medication. The difference is, I actually feel like my medication is working now. I took the same thing for over a year and didn't have any results. The price at Hopkinton is way better than any other compound pharmacy I have found. I have never had a problem with expensive shipping costs either. If I remember correctly, the shipping for my medication was either free or less than five dollars. I have always had professional and pleasant phone interactions with employees from Hopkinton. I have never had any problem filling a prescription or paying for it. If the pharmacy does not accept your insurance anymore, that doesn't mean they're a bad pharmacy. It is the consumers responsibility to be sure they go to a provider that accepts their specific insurance. I have had no problems working with Hopkinton and I will continue to use them as my main compounding pharmacy. I appreciate everything they do for me.

This store is a mess. Very disorganized. Be very careful as they prone to confusionread more

Store manger was hiding in the aisles to scare an arriving employee. That activity is totally fine…read more(IMO) outside of business hours. Might even do it myself! However, not during business hours with customers in the store. Unprofessional and puts everyone on guard when an employee yells for no reason.

I work in customer service so I understand how exhausting it is to make it through the last few…read moreminutes of your shift but when a customer tries to go in 17 minutes before closing and the staff member locks the door and runs away when you're on the way in? I KNEW WHAT I NEEDED AND WOULD HAVE BEEN OUT IN 3 MINUTES! I will be calling and speaking to the manager about this in the morning. In my business, if we locked the door even a minute before close we would be fired on the spot! I DROVE A HALF HOUR TO GET THERE! NOT COOL!

I went in here to buy a single polish for my toenails, but the girl in there was so friendly and…read morehelpful I wound up buying polish for my toenails, color and toner for my hair, a color brush, various clear coats for nails, and a Pediegg. By the way, the Pediegg was a great buy. Every once in a while, there's a win with "as seen on TV." My tootsies are gorgeous. Oh and I paid for the discount card (and the discount I got meant it paid for itself). Anyone wanna go shopping at Sally's? I can get you a deal!