Last week, I purchased a head wrap from Beauty & Beyond. When I got home, I discovered it did not…read morefit my head. I assumed it was a defect, so I purchased another one today. This time, I opened it in the store, and it still did not fit. I immediately showed it to the employees at the register, and they could clearly see that the item did not fit as intended. Despite witnessing the issue, they refused to offer an exchange, refund, or any solution. The employee told me that I should have asked them to open it before purchasing, even though I had no reason to believe there was a problem with the product. I am very disappointed with the lack of customer service and unwillingness to stand behind the products they sell. Because of this experience, I will not be shopping here again and cannot recommend this store to others.

I need hair last minute and they had exactly what I needed. Quality hair of all price ranges. I…read moreloved the large variety of hair and beauty products. Beautiful selection and good customer service.

When I go to Sephora it's because I'm usually looking for something in particular that only they…read moresell. They are always nice. They are also always packed. I think because they are the only Sephora in the area. They always have the latest fragrances and one of my favorite places to go for fragrances.

Reflecting today on a hopefully original experience of having an employee came up to me,…read moreunprompted, to tell me I should choose the volumizing line of the hair products I was looking at because my hair "looked thin". Oh As someone who literally has alopecia and knows their hair is thin this felt out of touch and weird for an employee to point that out. Probably shouldn't be working in retail if your sales pitch starts with an insult

Very reasonable prices if you have a daughter and are looking for hair accessories (the main reason…read moreI come here). They do sell other items such as shoes, clothes, wigs, makeup and any kind of hair care product you're looking for. The staff is very friendly and are always around if you need any help finding things.

Do not go here. Very rude ignorant people working here. I just went into Salon to ask if I could…read morechange my appointment to earlier time. And they couldn't accommodate me which was fine. I left and received a text message that they canceled my appointment. So I called to ask why they said my behavior and I was swearing I don't even act like any of what they accusing me with. That is ridiculous and outrageous. Katherine is who responded to me with all these accusations. I am so upset and appalled that someone could lie like this. I would be scared to even step foot in their store to be lied on in anyway. And yes I already reached out to customer service after speaking to Katherine at salon. And also went further than that. They need to look at the cameras and listen in. Which will also be done by upper authorities

Came in to return a Christmas gift my husband purchased for me he came in & asked for a bottle of…read moreValentino perfume and was given the men's cologne instead (bless his heart he was clueless) apparently the sales associate wasn't in the best mood he said she walked right passed him & went out the door came back in & then asked if he needed help I'm not sure what was up with that but nevertheless we returned it & this time the sales associate we got was extremely apologetic very nice and he personally pointed us in the right direction and we were able to get the correct bottle I never come in makeup stores b/c it's a little overwhelming for me but the young man made it a breeze AND I'm loving my perfume

The place has been here as long as I can remember coming here to shop at the Summit. I've been…read moreusing their verbena shower gel for a while now and just love the scent! On my last visit here, I got a travel size hand and body cream scent in their Mon Amor scent. Both smelled amazing and are super nourishing on my skin. I LOVE their products. The store itself is small but they have so many products. They also had a facial soap I was really interested in and reasonably priced at $14. Some of their other products were a bit pricier. The associate working there was very friendly and knowledgeable about their products. I do feel a little pressure walking in there, so you may end up spending or buying more things then you intended on. Just a heads up!

Yes, they sell French soap and hand cream and other fragrances here. But guess what? It's no more…read moreexpensive than items you'd buy at Bath & Body Works. I probably would have never ventured in here had I not received these mini L'Occitane soaps at a resort in Mexico. It's Verbena scented, French milled, pure vegetable soap. The small, square soap that I received at the resort seems to last forever and the scent is heavenly. I was pleasantly surprised how long that mini soap lasted. Anyway, I was down to my last mini bar of soap from the resort (yes, I snagged as many as the house keeper would leave for me) and I remembered this store was in The Summit. The store is 1/3 the size of Bath and Body Works, but it really doesn't need to be bigger. Honestly, I never went in the store previously because I just thought it wasn't my kind of store. But I'm glad I went in ! The soap comes in a huge, brick-like, oversized bar and also smaller squares (but bigger than the minis I received at the resort.) As soon as I walked in I told the extremely nice and helpful sales person what I was looking for and she knew immediately. She was awesome and not pushy at all. She explained the kind of soaps and what makes them different than regular soap. If you want to give something nice as a "thank you" or house-warming or host gift, take a stop in here and look around. They also have body oils, body creams and shower gels, as well as perfume. The scents aren't over-powering or cloyingly sweet because they are all made from natural, not man-made ingredients, like lavender, verbena, almond, and shea. They only have a handful of scents so you won't be overwhelmed by choices. And there is also a men's section. Now, you WILL pay a bit more for the large sizes of some items and it may seem to be a bit much for shower gel. But, because the bar soaps lasts FOREVER, so I was totally ok with buying the smaller size for $8. Sure, it's an indulgence, but why not treat yourself to something special? Next time you're walking around The Summit, check it out. It's right down from the Apple Store.

Upon entry I was immediately greeted and offered assistance. I came for the massage bar, the scent…read moreI wanted was out of stock. The employee offered other suggestions. I purchased the coconut drench massage bar and a tin. I noticed after purchasing I had a sample for cuticle butter. Love this location.

The staff at lush is always incredible! They are so friendly and welcoming. If you are unsure on a…read morescent or what you may need they are happy to help and will steer you to what you need.

This is one of my favorite ethnic beauty supply stores in the city. I like that the store has…read moreemployees who I can relate to and ask questions about my hair purchases. Also, the store has a variety of different products. There have been many times when I have driven from Hoover to Homewood because I couldn't find what I needed in my area, but I found it here. It's conveniently located--not far off the highway. They also have a rewards program. You can earn coupons for future use once you've purchased a certain dollar amount. I've always been helped promptly when I have visited this store. I'm sure I'll be back.

I went on a weekday morning. I was greeted as soon as I walked in. I found exactly what I needed…read moreand then some, lol! I'd definitely go back.

For my ethnic haircare needs, I usually end up here. The store is big and they have a variety of…read morehair products, hair extensions, wigs, makeup, and accessories. I wish they carried some of the online brands like Outre, Freetress, Mo-Town Tress, or Naturli, but they do actually have a good selection of items. The workers here are not pushy and I appreciate that. At some stores like this, they follow you around or are aggressive with their suggestions. Here, they let you walk around freely and unbothered, but will offer assistance when you need it. They have a decent makeup selection. I get my LA Girl concealers from here. I love LA Girl products because they are brown girl friendly. They also carry NYX products so if Ulta doesn't have what I need, I try here and they is usually will have for a comparable price. Overall, I recommend their store.

Worst experience ever!! I will never step foot in Ace Beauty Supply again!! The woman at the wig…read morecounter was rude and impatient. She did not want to answer any questions about wigs. My friend and I asked her 2 or 3 questions she began blowing hard and rolling her eyes. We decided we would not spend our valued money here!! As we were leaving my friend informed the man up front about the rude way we were treated and he told her to " Shut Up"!! We were in disbelief because this was unprofessional, uncalled for and down right nasty!!! Terrible customer service and on top of that, my friend and I were harassed by them as we were leaving the parking lot!‍. NEVER AGAIN!!!

This store is on par with the other ethnic beauty supply stores in the area. However, I feel like…read morethey do not have the range of products and items that their competitors have who are less than 1-2 miles from them. I was greeted when I entered and I was asked by an employee if I had found what I needed. I did find what I was looking for, but it was not the color I needed so I left empty-handed. As I was leaving, I noticed there's a part of the store that has discounted merchandise. This could be good if they have what you need.

This beauty supply is pretty much like every beauty supply store, but every time I visit this store…read moreI find what I need. This deserves five stars in my book. The staff is attentive, knowledgeable and will help you find what you may be looking to purchase. Of course there is a minimum to use a credit/debit card. Gel, shampoo, conditioner, sheen, shine, polish, makeup, bobby pins, flat irons, extensions, lip gloss, earrings. Overall beauty needs! Happy primping!