I'm not sure why this has such a low rating... I found the store clean, well organized and well staffed. Staff was pleasant. Ask me how my day was thank me for my purchase Items weren't missing on the shelves. It didn't seem like it was a high crime rate because it didn't have a whole bunch of locked shelves where you needed assistance. I did not go to the pharmacy so maybe that has something to do with it but as far as just your regular drugstore, this Walgreens is more than sufficient. read more

Walgreens - Drugstores Near Me - Westerville, Ohio

This is my 3rd review of Walgreens. In my first review they rated a 4-star review. A year later I downgraded them to a 3-star and this time, another year later, I'm again downgrading them to a 2-star rating. At this point, I've been on hold for over 45 minutes listening to a digitial voice that keeps repeating the same message every 20 seconds. "we're sorry, our staff is answering other calls - we'll be with you shortly" - EVERY 20 seconds for over45 minutes. I picked up prescriptions on the way home tonight and one script was only partially filled. I called for an explanation. THEY JUST ANSWERED (50 minutes) and the man I spoke with said someone should have explained that they didn't have enough on hand so they did a partial fill -- WITH NO EXPLANATION. SERVICE IS DECLINING. read more

I'm usually not on this side of town but scheduled some vaccines at this location. It sounded like they're extremely short handed right now. The lady in front of me was complaining to the pharmacist about how many calls she'd made to check on a prescription that was to be filled three days prior without getting any resolution. In the end she left without her prescription - she left a card on file and the pharmacy said it would be delivered by DoorDash in 2 hours. I prefilled all my paperwork prior to my appointment which made the check-in process fast. It took about 30 minutes after my appointment to be seen. The pharmacist was still pleasant, gave me individual attention and was relatively painless. Other people in line behind me were a mixture of vaccine appointments and prescription refills. The pharmacy staff were working hard to get through the line plus answer phone calls. read more

When attempting to contact the pharmacy, they will continuously pick up and place you back on hold without saying anything. I waited over 13 minutes on hold with no calls in front of me! And I visited the store the day before during business hours and was told they weren't open that whole day because nobody was available to work. Terrible experience read more

Worst pharmacy ever. They never have medications "in stock" even medications yoi get on a regular basis. Pharmacists rarely knows the answer to the Questions you have. read more

Do not recommend for there curbside pickup it's completely messed up telling you to go to pharmacy and they tell you to go to the side of the building read more

I have been a loyal Walgreens customer for many years. Our local store always treated me well. They recently required all coupons to be clipped online, making it extraordinarily difficult for me to do. I am relatively competent with technology but I found much about the app difficult to use. In addition to exceptionally small print, making any changes to personal information is nearly impossible, yet it is necessary to do to proceed with coupons. The message I received several times was "this service is temporally unavailable".As I became very frustrated with this, I did receive an offer to take a survey. When I accessed the survey via the link they gave me, it said they are no longer accepting surveys. Unbelievable. Walgreens better wake up to the fact their demographic may not be well suited to difficult apps and small print. Sorry Walgreens, but CVS has to be my better choice. read more

This Walgreens is NOT wiping their carts like all of the other stores immediately surrounding them. I mean, I was there for some length of time- I watched one employee put carts back with no gloves on and no spray or wipe. And it was busy with many carts and people coming and going. They are also limiting random items with no signs to indicate there are limits. The cashier gripes about employees the entire time, and the management was stocking without gloves on, ignoring everything around him. I won't go back there. read more

I have never had a negative experience and I have been going to this location for years. Always helpful and will ship my prescriptions if needed. I have also gotten several vaccines at this store. read more

I like this Walgreens and the pharmacy. I was in and out in less than 15 minutes. It can take more than three times that at some other pharmacies in the area. The staff is always nice too, which is a plus in my book.....especially later in the day. I'm a fan!! read more

Used this pharmacy for a refill for my son. They didn't have enough to fill it so told me to call back when I was almost out. I called, as told, and was then informed I was supposed to have called within 30 days of the pickup. Not my fault they couldn't fill the initial script. They offered no help or apology so I'm taking my business else. read more

All of the associates in store are always so friendly & helpful, especially Patty! She always has a smile on her face and wants to help anyway she can. Thanks Patty!! read more

The entire pharmacy staff taking lunch at one time doesn't make sense. For some people that's the only time to be able to get to the pharmacy! Turning one person away 10 minutes before you close is ridiculous read more

My experience with this pharmacy has been excellent. Today I was trying to pick up an urgent prescription which they were out of. The young Asian American pharmacy assistant lost no time in transferring my prescription and my information to the supermarket next-door. It was there when I walked over. Her demeanor could not have been nicer. read more

Horrible customer service. Rude, condescending, and slow as can be. I decided to give Walgreens a shot as they are now much closer to my home than CVS. Looks like I'll be driving about 20 minutes out of my way for CVS. Avoid this location if at all possible. My review is based on my experience with the younger male pharmacy staff member. read more

I've experienced MUCH better, namely Kroger. First time pharmacy customer. Needed adjustment on quantity of the 5 meds I'm on, as the VA is to start meeting my needs. So, the order was called in to Walgreens and i went to pick up. I explained that I only needed a 10 day supply. The pharmacy tech (Sheila) said it would "be a few minutes wait." No problem. I had a seat. Twenty minutes later, there i sat. Another tech tech asked if she could help me. I explained Sheila was helping me. Ten minutes later, and tired of waiting, I walked up to the counter and stood. I had noticed that Sheila was helping other customers (drive-up) and ignoring the standard "first come first served" practice. She noticed me standing at the counter and casually asked, "Can I help you?" ARE YOU KIDDING??? She "knew" me well, as I had been dealing with her on a visit two days prior in regard to this very order, and i had personally spoken to her on the phone on three separate occasions. She knew my situation as well as my name. "Yes, you can, Sheila! I'm waiting for you to fill my adjusted meds quantity!" One particular med was to be a quantity of 20. She filled it with 60. Good grief!!! Bottom line---Walgreens = NEVER AGAIN. In regard to Medicare, great prices. In regard to service, totally substandard....Sheila. You may ask why I didn't stick with Kroger. Reason: new Medicare patient. Walgreens was the beast buck bang over Kroger. And, as some might know, once you sign up with Medicare, it's locked for one year. I'm going with the Vets Admin. for my meds!!! read more