Avoid this dealership! I put down a $1,000 deposit for a car they promised in 3 days. A week later, they still had no idea when it would arrive. When I asked for my refund, they refused, claiming it was for shipping--even though I never signed any final bill of sale or finance documents. The Sales Manager is extremely unprofessional and rude; he literally walked away while I was talking to him. Total scam trap. Save your money and go to another dealer who actually has inventory and respects their customers. 0 stars if I could. read more

if I could give it a -10, I would I have dealt with your dealership for the last two years. You finally get a young man in there that is truly respectable and tries to help you out. I had an appointment with him today tried to reach him, and some gentleman said he was no longer there. No wonder your dealership has very low ratin whoever is in charge, and of course the owners need to get their head out of their butt and realize that you need a good honest people that are in your best interest, not people that are there for just a paycheck. I've only met the other manager. I believe his name is John once and he is very unprofessional and cannot candle to the professionalism that my husband and I from Mr. McLamore. Jeri if you happen to read those, please reach out to my husband and I and let us know where you're going. I also have left you a voicemail wherever you go. You will very much succeed and you deserve to find a company that approach appreciate. All your hard work. read more

I recently bought an Acura Integra from Walker Acura, on May 29,2026. The salesman did a good job and I got a decent deal. The problem I have is they don't tell you a spare tire and rim is not included with the car, neither is a jack and tire tool. Every car and truck I ever purchased always had a spare, even though sometimes it was the small replacement. You find this out after negotiating the deal. The second to last form you sign is the consent that you've been told there is no spare. I asked the price to get one, was told the price and agreed to buy it. When it came in I went to pick it up, then was asked if I wanted the tire mounted to the rim. Why would I want a tire unmounted? I was told it would cost me an additional $35 to mount it. Then an additional fee to install it in the space for it, in the trunk. This was getting ridiculous so I went to the sales manager to see if I could get some relief from these extra charges, He immediately got defensive, and asked if it was negotiated in the deal. I said no, and before I could add anything further he started raising his voice, and said it was not his problem, to take it up with service. I tried to complain that I wasn't told of the missing spare until after agreeing to a price. Raising his voice even further he compared Acura to Kia and said they don't have spares. Comparing your car to Kia just diminishes the quality of your car. I went back to service and told them to mount the tire, but I would install it myself. That was done, and then instead of the $35 they said it would cost, it was now $40. While waiting I noticed how spartan the waiting area was. No drinks, to buy, nothing, not even a water fountain. I'm not sure they have indoor plumbing. I was also told the car had free maintenance for the first year. I haven't received anything in writing about that. Since then I have also purchased a new Tacoma at Toyota of Kenner. Treatment there was a big upgrade, and the professionalism is a marked contrast from Walker Acura. The truck has a spare tire, and I received a booklet for 2-year free maintenance and road side assistance, unlike Walker Acura. Acura is built by Honda and I trust the car. I owned an Accord years ago and had a good experience with it. I hope I never have a problem with the Integra, because I would hate to have to go back there. I would not recommend Walker Acura to anyone. read more

I'm not a fan of purchasing vehicles but my experience with Joe was excellent. His professionalism and willingness to listen and accommodate our requests was a breathe of fresh air! I will definitely be back! Thank you for everything Joe Loyocano! read more

I love this place, absolutely amazing crew they have here. Sales managers are the best!

Kept my car for over a month and nothing was done to it. Very bad service department.

Stay far away and make the trip to Baton Rouge. First red flag was they ask you to review them before you get the car. Bought a certified Acura, but received it with a laundy list of items they would fix for me. 1. Multiple rock chips in windshield 2. Mirror broken 3. Armrest cover ripped 4. Oil pan cover missing. All these things were promised and never delivered. I hope these tariffs crush all of you sales and management. and you have to eat oysters out of a can for a year. read more

My car was brought to Acura for what appeared to be hesitation when accelerating on a Thursday morning on Friday I called to check the status unfortunately the car had never been placed in the "bay" after additional calls finally on Saturday I was informed that my car had been driven but no issues noticed, it was then recommended that I have a transmission flush performed, after which I was asked had I performed the previous mentioned services, which I had. My advisor then recommended the flush in addition to other services previously performed after agreeing to the flush I was told a technician was not available on Saturday to perform that service When collect my vehicle I requested a copy showing diagnostic codes found, etc. I was denied that item but presented with a handwritten notation of recommended service on Acura's paperwork!!!!! read more

Called today for a part number, the person working parts department was a man i didn't get his name. He refused to give me a part number because of "personal reasons". Seriously. Never had this issue before what kind of man child is this. I called the service dept and they said it was the service manager and he told them its a policy change. He never told me that he just said "personal reasons" and put me on hold. Lazy mf. Edit: i just called acura of baton rouge and they gave me the part number no problem, its your choice where you go, but i highly recommend not coming here. read more

Ahhhhh CANCEL MY LAST REVIEW. WORST AND MOST INCOMPETENT SERVICE DEPT. I won't be buying another Acura due to this horrendous service department To bad. I really like this car. But my future car will come from a dealership that has a good service team. That's my criteria going forward. Although I hear New Orleans has a poor reputation all around for dealerships service DEPT's. They mislead you about when they have parts and if services are being taken care of. I'll tell you the whole story when I calm down. I'll post another one star review with it. Okay on a recent Development the Service manager has taken my account over in order to get my issue resolved. Will follow this up with Yelp reviews. read more

Walker Acura - This is my lovely Bagheera all eyelashes and smooth awesome car to drive. - Auto Repair Near Me - Metairie, Louisiana

TL; DR -- If you are in NOLA and want an Acura, or need service, GO TO ACURA OF BATON ROUGE. SKIP THIS PLACE ENTIRELY. Walker Acura is grossly substandard in every categorical way. I've had two experiences with this dealership (sales experience in 2022 and now a service experience in 2024) and both have been disasters. From the manager level down, these guys have no concept of what customer experience is, or what it should be. When dealing with Walker Acura, you, the customer, will need to exert maximum effort to get the absolute least from them. I'm not sure what the New Orleans area did to deserve this awful dealership as its only Acura option in the city. How Acura allows these fools to continue destroying their brand's reputation is breathtaking to me. The many negative reviews for Walker are well-earned. PLEASE ACURA USA - pull the license from this clown show and the incompetents who run it -- they simply don't deserve it, and your customers in New Orleans truly deserve better. My two experiences with Walker Acura are as follows: First, when I purchased my TLX new from them in 2022, they damaged the car right off the delivery truck. They fixed it, but were in no rush to do so and getting updates from them was like pulling teeth. It took over a week to get the vehicle back. Additionally, I was refused an Acura loaner but they gave me a not-so-gently used Accord from their used lot. It was so disgustingly filthy, I had to wash it myself. A manager never called me to check in. This was unacceptable. Unfortunately, this week my TLX started exhibiting weak starts. I could not get to Baton Rouge this week, so this leads to my second experience with Walker Acura. I arrived at my 11:30 am service appointment for a battery check. Unfortunately, I had to wait there since Walker Acura sometimes has a courtesy shuttle for customers, sometimes not, it "just depends" as I was told. Lisa, the lady at the front desk, did not give me a time estimation like she said she would and did not provide me updates as she said she would. I had to approach her. Ultimately, after three hours, they determined it was a battery and replaced it (under warranty) and I was on my way. Except the battery wasn't the issue because the vehicle was still giving weak starts. So I made another appointment at Walker Acura (against my better judgment). I dropped it off Thursday after work, and Lisa assured me she would have an update for me by lunch time Friday. Plot twist... she didn't. I called her at noon, she had no update. She called me back at 3:00pm: fuel pump is faulty, the car cannot be driven, the part will take 7 business days to arrive. Nice to know I drove the car for 5 days when it shouldn't have been thanks to their misdiagnosis. Since under warranty, I asked for a loaner. Lisa said there were none available, and I was #24 in line. When I asked for other options, Lisa said she'd email Chip (IDK who that is). Instead of CALLING me back, Lisa texted that, per her service manager, I would need to call Acura's 1-800 number and plead my case for a rental. I asked Lisa to have her manager give me a call to discuss. Lisa never replied and the manager never called me. I won't do business with a dealership that conducts business this way; that cannot diagnose a problem correctly; and I don't trust them to safeguard my vehicle for 7 business days since they've damaged it once (and now I see reviews from others alleging the same). SO AT MY OWN COST, I arranged for my TLX to be moved to Acura of Baton Rouge on a flatbed truck. No one thought to ask me why I was moving the vehicle. But I sure did see them watch as it was loaded on the flatbed. Lisa obviously knew the wretched experience they provided me because she would not acknowledge me and evaded all eye contact. But she did turn very red. Attached, pictures of my TLX on the flatbed at Walker Acura. Major props to B&M Towing in Nola! read more

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Last month I bought a certified pre-owned RDX and Joe Loycano was my sales rep. Outstanding experience and a fair price! Even drove 50 miles to help with my trade-in. Very pleased with the process and highly recommend Joe if you are in the market for an Acura!! read more

The service center at this dealership should be everyone's last resort. I purchased a brand new vehicle and it's been in the shop practically since I purchased it. In fact it's been there for a total of 40 days. Nobody ever calls to update me on the status of my vehicle and when I call I get transferred to a different person every time who says something different about when my car will be ready. They're dishonest from the sales managers to the service manager once they get your money you're basically on your own and they stop caring about you. The loaner I was given was full of dog hair when I first got in on the passenger side. Mind you when they give you a loaner they make you sign that you won't have animals in the vehicle yet mine was given to me full of dog hair. I also found a weight loss injection in the driver door that had been used in the loaner they gave me. Take your car and business to Baton Rouge stay away from this place. read more

This is the worst dealership I've ever hade to deal with. Brought my car in for a oil leak and regular diagnostic to see why my car won't start like it is supposed to and they kept my car for 3 weeks. When they finally called me to get my car it didn't want to start but before I arrived I called them to see if all problems were fixed and Lisa told me that they checked the starter and fixed the oil leak but she lied and then tried to clean it up. They had my car for one month and charged me 1900 to fix my starter. They are a bunch of rip offs. I recommend not ever giving them your service because they will beat you. read more

I am an Acura fanatic! Precision luxury crafted at it's best. For me this is a convenient location to access in the city. I love some times just coming to look at new model cars and learn what new and exciting features are being offered. I have been utilizing Walker Acura for the past couple of years I have been residing in NOLA simply for the service department. I must say in the most recent year or so with the new team that has been onboarded, they are slowly but surely making strides to provide the type of service that Acura owners SHOULD be accustomed to. The biggest issue I feel for most customers or any potential business or whatever is the phone system. Definitely needs more man power to handle and take incoming calls as it can be frustrating to call in and get transferred to a voicemail or not get an answer whatsoever. Im last couple of months I have noticed a change bit still much room for improvement. So far so good but still got some room for improvement of course. I have been with friends to Mercedes & Infiniti service departments and they sure know how to make a customer feel welcomed. I have no doubt in my mind if the team at Walker stays focused they will be able to outshine whatever past negative reviews and remarks that have been posted and really get the Acura customers excited about frequenting this location once again. Selling a car is one thing, however the way to keep repeat business is to sell the service department and its benefits of why the customer should keep coming back to keep their vehicles in tip top shape. A cool feature about the service department is that they do offer drinks, coffee and some yummy snacks so whether you are waiting or simply on the go and dropping off they will make sure you are good to go. In regards to the business itself I do feel it would its definitely time for a remodel to give it that fresh, up to date premium feel to match what it is that the brand represents. I do like coming to this location and hope that because it services the greater New Orleans area and more that it will continue to grow in terms of customer service and quality. read more

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Several years have gone by, just as bad. Terrible lack of communication followed at the end of 6 days of waiting for ANY progress with what seems like a crazy $6k diagnosis. I got a 2nd and 3rd opinion and it is clear Acura did not attempt to do real diagnosis and just wanted to replace everything related to the symptom. They charged me almost $500 to diagnose what they claim needed $6000 in repairs. The other shop determined the root cause and fixed it for $300. It was obvious Acura hadn't done a full diagnosis. I will be lodging a complaint with Honda/acura headquarters, the BBB and whoever else is interested in unethical practices . read more

Can I give zero stars please! This is by far the worst experience ever in my life purchasing a car. I do not recommend purchasing from Walker Acura. The service dept is by far the worst ever in history. They don't know how fix nothing. I purchased my car brand new. Wishing 6 months my electric steering rack needed to be replaced. At the same time I brought it there they didn't change the oil neither rotated the tires, caught them in a lie. They can't even put the right amt of tire pressure in the tires. They never have parts for a recall and get an attitude about it. The service dept is very disrespectful and hangs up in your face when trying to explain the issues at hand. I'm done I'm taking it to the top. read more

In March I brought my MDX in for an engine recall. I dropped my vehicle off on a Monday and on Thursday it still was not looked at. Fortunately, I did get a loaner car which was filthy. On Monday I spoke with the service adviser and he stated that thankfully only the bushing needed to be replaced. He then recommended a list of recommended services. I should of just had the recommended recall service done. I walked out there paying over $630. I had the transmission flushed which was quoted at $325, cabin and engine filter changed along with a tire rotation which a cost wasn't quoted but I didn't think it would cost that much to have done. After reviewing my bill once I got home, I saw they charged me $300 labor to do those services. When I called and questioned it, I was told that, that was the total cost of the labor for performing those services. Also, that I was given a discount on the flush so my bill could have been more. I argued that the flush quote should have included labor and was told yes but along with the other services that was the cost of labor. I even spoke with a manager and was told the same thing. Never again! read more

My mom and step-dad were driving on the interstate when their sunroof shattered out of nowhere. No vehicles were around them and it sounded like an explosion. After doing some research, I found out this is common in Acura's, especially the 2024. I told them to call the dealership instead of contacting insurance because the car is still under warranty. Acura actually has a class action lawsuit against them right now for this very issue of exploding sunroofs. The car was purchased from Joe Bullard Acura in Mobile, but my parents live closer to Metsirie, so Joe Bullard had the car towed to Walker Acura. This is where it goes downhill. The service department reached out to my mom and told her it would not be covered under warranty because a rock hit the sunroof and he said he had proof of that with photos of the rock. She asked for the photos and he said he couldn't provide them to her because someone had vacuumed the glass before the vehicle got to the dealership. How does that make sense??? You either have photos of the rock or not! No glass was vacuumed before it got to the dealership; in fact, the tow truck showed up 10 minutes after we got home and the vehicle was transported immediately. These people are CROOKS and taking advantage of good people. Read the other reviews and form your own opinion. My advice is to travel to Baton Rouge or Mobile for an Acura and stay away from this dealership! read more

I scheduled an appointment for an oil change today for 10 am. I arrived at 9:55 am. I asked the customer service rep how long it would take because I have a 1 pm meeting in New Orleans. (You would think that an oil change would not take three hours, right?) The Walker Acura representative told me if should be a couple of hours, so about 12 pm. I thought "great". During the last four (4) hours sitting in Walker Acura's waiting area, I have seen a customer come in tell everyone that this dealership is a rip-off, I have spoken with another customer who purchased a car last month find out that her "new" car was previously in an accident. This is despite Walker Acura presenting her with a clean Carfax report. I wish I could say this is the first time I experienced this type of service. I have been here now for over four hours and I am willing to bet you that when my Acrua pulls up, it will not be washed or vacuumed out. It will have truly taken five hours to do an oil change. My only joy in this waiting room is using my computer to shop for a BMW. I can't wait to be rid of the Acura and Walker Acura. Garri L. Brown read more

Worked with Chip Tabary in the Service Department on my daughter's car. I was two states away at work, and he and his team went beyond on their car for her car and dealing with her on the problem. I highly recommend Chip and his team for any Acura service you may need! read more

I needed some work done on my '15 MDX - I did have to make an appointment to get it looked at, but the Service Manager ensured that I was taken care of promptly with as little inconvenience as possible. He gave me a ride back to work and ensured that I had a loaner for the duration of the repair time. There was a time when Customer Service at the Service Department was less than stellar, but under new Management, I definitely give this experience a A+ read more

Was told they never offer deals. A few days later I see there were deals offered. Feel like I was lied to by the salesman, but then, it is a car salesman! So what did I expect? read more

I called several days ahead to deal with a minor issue on my car and got an appointment time for 9am. I wait for 3 1/2 hours after I drop my car off and when I go to ask for an update they tell me they haven't even looked at my car yet. I just asked for my car back at that point and am going to another place. Everyone was super nice, but it was frustrating to have an appointment for service and take time off of work in the morning and not even have my car looked at for the 3 hours it was sitting there. read more

This place is staffed and managed by the most unprofessional individuals I have ever encountered. They billed me thousands in (fans, radiator, thermostat etc..) repairs. When following-up with service regarding issues with their repairs, I have been given the run around, left on hold, having my calls now being refused. I have left messages, emails, taken surveys, yet no one will return my call, nor address my concerns. They will not take responsibility across the board as an organization from what it appears. I have spoken with Lisa, Emily, Sam, John, and they have lied regarding following up and escalating my calls to Phil, the manager who is never available. It's been weeks and I have yet to be treated like a paying customer. Moreover, it's obvious there's something shady going on around there because in addition to my main functional concern, he work is so sloppy that they failed to screw my under panel back and it was ruined by the time I realized what happened. I discourage anyone from using this dealership for anything. They aren't worth the average hard working citizens hard earned money and/or business. read more

Friendly sales team! Great selection of vehicles to choose from. Very knowledgeable staff! Go see Marcella when you're in the market for a new or used vehicle! She's the best! read more

My Acura was purchased new here 9 years ago. During this time period I have seen variation in the service department when coming in for maintenance, but they have hit a new low. I love my car, and have been considering buying a new model of the same vehicle- however, the service department is so bad right now I can't stomach the idea of being stuck to this dealership for the lifetime of another vehicle. It took over 5 messages (all unanswered) and 10 phone calls to get my latest oil change appointment. I dropped my car off at 10 am, and when I left at 1030 it was still sitting in the drop-off bay, not being worked on. Here I am, 3 hours later for a simple oil change- no call or update. I called and left messages for the service department- no answer or call back. They need some serious change-ups in this service department before more customers like me are lost. read more

If I could leave negative stars I would. Not only did they mess my car up, but I found out they took parts from another car on my car. By the way, it took over 3.5hrs even though I had a scheduled appointment. I only went in for an oil change and tire rotation. So instead of them informing me that I should get my tires balanced, they let me drive off. When I called and told them something was not right, I was told to bring my car in the next morning. Returned the next morning as soon as they opened to sit for another 2hrs and still not get the problem resolved. I wouldn't recommend walker acura to my worst enemy. Asked for the service manager to return my call and still haven't received a call. For the price I paid, I'm sure I could've gotten better service elsewhere which is where I'll be going from now on. read more

From October 17, 2018 Avoid this service dept. It's now six hours I've been waiting for three simple repairs. I was told they would take about an hour and a half initially. When I showed up for my 10:30 appointment, they first tried to tell me they would have to keep it overnight. I convinced another service advisor who seemed more in tune to get it in today. Maybe I'm being punished. The three "simple repairs" are now running close to a thousand dollars. Breakdown: 1. Replace headlamp bulb (1) (they told me it took 2 techs)...$310.13 2. Repair loose molding strip at bottom edge of windshield ...$257.30 3. Replace one (1) Tire pressure monitor sensor.................$243.38 With misc charges and tax -- Total ...................................$902.11 When I spoke to the Maintenance supervisor, he was aware of the problem - said he was going to find out why it took six hours to turn out two hours of work. I would like to know why it cost almost $1000 for what should have been a third of that. For the record, we bought the car there, we've been in many times for service and we're paying for the repairs (no warranty). The waiting area is not a place to spend six hours. It has no vending machines and is cold. The Wifi doesn't work. The only status updates I've had are when I've asked. Conversations I've overheard from the service advisors among themselves and with other customers tell me I don't ever want to come back here again. I just want out. read more

If I could leave a 0 for my review I would. Back story, I took my car to be serviced in Aug of 2021 (yes you read that right). I was told by the technician that my front camera was out and they needed to order it. Once it was ordered the technician stated it was on back order and they would call me when it came it. I checked periodically and was told it was still on back order. In Feb of 2023 my husband took the car in for another issue and he was told the camera was still on back order and the new issue (Leaking Valve cover gasket) this part was also on back order. Fast forward to early May, I called and the parts department associate & manager (Joe & Marcus I believe) both told me there was no record of me every bringing my car in and they only way they could find it is if I gave them my VIN number. I told both of them that shouldn't be necessary since I've called previously and no one ever asked me for that. I asked to speak to another manager and was transferred to Chip. At this point I'm highly annoyed but give him the information that he requested (my name, and phone number) and what do you know he pulled up my previous service orders. He proceeds to tell me the camera came in sometime in Jan and they tried to contact me but couldn't reach me, he also said that the notes showed either me or my husband declined the work for the Leaking Valve cover gasket. I explained to him that I didn't get any phone calls and also there would have been no reason for us to decline work because I have an extended warranty on my vehicle that would cover the repair. Chip assured me that he would stay on top of the issue and make sure the camera would be ordered and he'd contact the warranty company to ensure everything was covered. He did follow up with a text message and stated that everything was covered and the camera was ordered. He also stated the Leaking Valve cover gasket is a part that's in stock so they could repair everything at one time. My appointment was scheduled today and my husband took the car in for service. I asked my husband to make sure both items were being repaired today and what do you know the Leaking Valve cover gasket was not on the repair order. My husband went to find Chip and he said everything but an apology for dropping the ball, he also said it wasn't his fault that any of this happened. This is the worst customer service I've ever experienced not to mention it's been almost a year that the first issue occurred and NO ONE has issued an apology for the lack of service that I received. To say this is a luxury brand the level of service I received throughout this ordeal screams used car dealership.. I'm definitely seeking another brand to put money into because this isn't it. read more

My 1999 Acura TL has been dying while driving. I took it in and, I'm not going to lie, this crew gives me hope they will get it running without issue. Fingers crossed they do! Thanks to Sherman and everyone else for their contagious positivity. read more

The Acura service department on Veterans is terrible. To be servicing luxury vehicles their competence is third world. They have a constantly revolving door of service department personnel and they have no consideration for how much of your time they waste. Their communication is absolutely the worst. I have to find them if I want to learn of progress or timing on my vehicle. They grab time estimates out of the air. I'm on my third Acura, but I can't take it anymore. read more

I ordered parts from this dealership and told the parts receptionist that I would pick the parts up when they were ready. The lady in parts instead had my parts shipped and when I called to check on them I was told they were on the truck to be delivered. After waiting over 3hrs outside for the parts truck, I then called back and was told the truck came and no one was there which I told her that was a lie I was not only there but outside and the rude lady replied it wasn't suppose to be delivered anyway oh well. The nerve of her as if my time wasn't valuable. I give her a rating of zero for her poor customer service. Not sure if I will do business with this location ever again. read more

The worst experience with a dealership ever. Charged me for a factory defective part. Service manager would never answer the phone so that Acura could contact him regarding the repairs. I had to go ahead and pay $700 for it because I needed my car back. No courtesy car or carwash. Rude employees. I've owned numerous Acuras and Hondas. I've always had a great experience. With this latest TLX which is 9 months old and the experience with Walker Acura's service , I will not be purchasing any Acura or Honda products. read more

I have come here multiple times and have terrible customer service. Please please please do yourself a favor and make the 50 minute drive to Acura of Baton Rouge! Amazing dealership extremely attentive and expanded and remodeled. There's absolutely no comparison between them. read more

If there was zero stars this place would get it . I began shopping for my Acura here and ended up getting it from Houston because of the rudeness of the salesman . WHY I thought Service would be different is BEYOND me! Today i am here for oil change and asked if they could change my lightbulb for tail light.... 75.00 for first half hour . REALLY ????? I say this EVERY SINGLE TIME I COME HERE !! I am the stupid one .on every visit either they lied and said I needed something that I had just had done or charged me for something and didn't do it . HOW they stay in business is beyond me .... if I return my bad .... Will not even change a lightbulb for less than $75.00!!!! Why I thought they'd change is beyond me . GOOD LUCK if you come here , I've never heard of anyone with a good experience and yet I keep thinking something will change .... NOT AT ALL ! Denise Charters read more

Do not buy from this dealer. The service is horrible and they are not an honest dealership. They make up issues with service to increase your cost and you are always stuck there for hours, even for simple repairs. You should stay away from buying Honda or Acura as they do not stand behind their product. My dashboard cracked due to poor design of the passenger air bag (Acura TL) and there are websites with many complaints of similar issues and Walker nor Acura will assist due to being out of warranty. read more

These people are crooks, don't ever purchase a car here or get it serviced. Over the years we had purchased 6 Acuras from Walker (Benson Acura before he gave it to a family member). It was ok when it was Benson but once the Walkers took over this is one of the worst dealerships we've ever experienced. Let's talk about their crooked service department. On multiple occasions someone in my immediate family (female) has taken a car in for regular service with no issues. When suddenly we get a call saying something major like our gas line is broken and needs replacing. Gee, wonder who did that. The background light on the temperature LED on our MDX went out and we asked them how much to replace. They said because of all of the work it would take to remove the panel it would be $500 with parts and labor. I looked on MDXERS.ORG and found instructions. It took me about 30 seconds to remove the panel and about another 2 seconds to untwist the bad light bulb. Unfortunately, I have to purchase the new light bulb from Walker (~$4.00) but the whole job was done for $4.00 and about three minutes of time. I understand that there will be a labor markup to have the dealership do this task but Walker Acura is criminal in taking advantage of people. Because of their crookedness, we began purchasing Acura's from Acura of Baton Rouge. Although, with so many choices of good car companies, it is not easy to have to drive back and forth from Baton Rouge every time you need service. Unfortunately, other than an extra car, we no longer have Acuras. It is a shame because we love the brand. Hopefully a competitor will open in the metro area one of these days. read more

My wife and I just recently leased an Acura TSX Sportwagon from Walker Acura, and we were very pleased with the entire experience. I went over there on my lunch break, having not at all made up my mind as to which vehicle we would get, and was out of there with the new car in less than 2.5 hours. In fact, it seemed like what took the longest was for them to detail the car after we finished all the paper work. After settling on the TSX, we worked up a lease rate, agreed on the down payment, then signed on the dotted line. After some brief and expected negotiating, our monthly payment came to about $10 under the nationally advertised lease rate, which was a very pleasant and unexpected surprise. Overall, I was shocked at how easy and pro-me this car buying experience was, so much so, that I kept wondering what I was missing... BOTTOM LINE: My wife loves the car, and I loved the price and quick in-and-out buying experience. read more

Alright. I'm not much of a bad review type of person. But I need to let other people know about what happened with my car. Baseline: I would NOT trust this dealership to look out for you. I have an older car, and I came in to get it inspected before I went on a road trip- just to be safe! Naturally, there were a few things wrong with my car- and I certainly got a substantial list of things that needed to be fixed. I expected this. But that's not the issue. The issue is: after inquiring (politely) about what was absolutely crucial for me to get done in order for my car to be able to preform correctly for a road trip, I did NOT get an honest or good recommendation. Cut to: me being stranded in Mississippi with an over heating engine and a coolant leak. This issue was not mentioned to me as being critical. Now, I left for my trip just days after visiting the dealership! So, it wasn't like some long period of time in between where my car could have gotten more damage. Whatever. C'est la vie and what not- I can't put all the blame on a probably over worked and under payed set of people- but I need to let YOU know, especially those of you with OLDER cars like me- Watch out. It does not seem like most of these people will try more than the base minimum to make sure you're going to be SAFE. I get it- but still. It SUCKS dealing with an over heating engine when you have no idea what the issue is. Okay that's all. Just maybe seek a second opinion if you come here. read more