As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

Awesome people working here would give ten stars if could richard always makes you fill welcome…read morethey have been great been a customer for almost a year never a problem or rude person even if i ran a few days behind i will and have sent any and everybody i know to them only finance company ill use!

i have been doing bussiness with them for over 10 yrs always great people and very niceread more

Service here is Terrible. We got our taxes done here. Never again. Completely dissatisfied…read more Will be warning everyone I know. If you have questions in regards to filing don't bother calling they won't answer or return any of your phone calls. Just need to drive there and ask in person for any answers. They are slow as Molasses to get your return back to you. Then they have you sign and pay them before they even turn them in. They are a bunch of fucking crooks.

These folks have done a good job for me two years in a row. They even helped me out with an IRS…read moreissue that had been created by an inattentive lawyer. What's more, this firm charges about one-quarter of what a big firm in Knoxville charged me for the same amount of work. They're fine by me.

Willard and David Carr are the best accountants in this area. I have heard only good things about…read morethem. They are knowledgeable and very professional. I have recommended them to several people and they have all been happy with their service and their expertise

THE WORST!!!! These guys did taxes for my aging mother once my father was no longer able to do it,…read moreand continued after his passing. Unfortunately, I never insisted on seeing everything myself, or we would have left this practice years ago, but my mother liked their office staff, so we continued to use their services. BIG MISTAKE!!!!!!!! Not only were they not smart or detail-oriented enough to deduct expenses associated with her care, now I'm in the position of having to pay penalities because, despite us notifying them of a COVID related tax issue, they didn't make the 2020 3rd quarter payment on time. In addition, these geniuses had the notifications sent to their offices, so it wasn't until this week that I found out they messed up the 2nd quarter as well, and we're PAYING EVEN MORE PENALTIES BECAUSE OF THEIR CARELESSNESS!!!!!!!! I begged my mother for years to find a different accountant----this was after a quarterly payment was erroneously paid twice----but it wasn't until one of their receptionists was rude to my sister-in-law that I was able to get help finding someone else ( I don't live in Oak Ridge anymore, so wasn't able to do it all myself). My mother kept telling me they were the only game in town-------we have since found someone far, far better. If there were a way to leave negative stars, I would.

We recently consulted Dan on a family matter. Our experience was excellent. Dan is an extremely…read moretalented attorney but his real strength is his ability to quickly assess a situation and then offer viable solutions. Additionally, the value received for his services is very fair. We highly recommend Dan Ellis.

I had a great experience utilizing the skills of Daniel Ellis. He did a great job representing me,…read moreand I would highly recommend him!

I was impressed from the moment they introduced themselves and how they could improve my business…read more Brooks explains the process well and is well informed. You can tell that they have been doing this for many years. When I have an issue come up, they are quick to respond and get it fixed. Much better than those big firms out there that have you waiting on hold. I feel like I am in good hands. Months later and my opinion has not changed. I wish that I would have connected with them sooner. I can't recommend them highly enough!

I am currently using Kizer & Black regarding property I inherited from my mother. The attorney…read morehandling it is Madeline Leonard. She is very nice, very knowledgeable and professional. She explains everything in detail but in easy to understand layman's terms. Highly recommend!

Sloppy and unprofessional. Correspondence is filled with errors and typos, and zero grasp of the…read morelaw. Waste of money and time.

I used FCLS for my first time purchasing a home in 2020 and was amazed at the work they did. Highly…read morerecommend! Will use them again for future purchases and re-finances!

First Choice Lending my lender let me know all the timelines…read moreupfront and what communication to watch for throughout the process. The quality of services by the team was excellent, my mortgage package was superb. I highly recommend First Choice Lending for all your mortgage needs.