I couldn't agree with John W. more! Muskoka Boat gallery is…read morean example of "all talk and no action". We bought a boat from these CROOKS and when we took it back due to an undisclosed problem, they spent more time boasting about their marvellous reputation and "integrity" than time spent fixing what they had attempted to cover up. They have no regard for their customers. They are only concerned with managing perception and a false facade. Now, only after 100 hrs on the boat since we bought it, the work they claimed to have done so impeccably and professionally has to be removed and redone - PROPERLY! They are the most dishonest group of people, starting right at the top, Mr. Poole. And what's worse than dishonest is their general incompetence, which is only preceded by their arrogance. It's this arrogance of theirs that gave birth to a higher level of absolute ignorance than I have ever experienced in my 35 years as a business owner. I am now spending $12,000!!!!! to fix what they claimed to have fixed! I wouldn't trust this place to patch my tow behind dinghy! You have not heard the last of this! Dave

This is the most incompetent boat dealer out there. Whatever they tell you do not listen too. They…read moreare liars and thieves! Purchased a boat here and what a mistake never again. There service department is even worse if that's even possible.

Love this place. Ive been going here a few years now and the service is top shelf. If they don't…read morehave what you need they can get it in one or two days. Good folk's. Thanks guys.

From the owner: On Your Way Marine offers marine service, sales,storage and boat transportation.read more

Great spot to pick up anything you need for waterskiing wakeboard and tubing kayaking paddle boardread more

From the owner: Muskoka's largest marina and boat dealership, new and used boats for sale from brands such as…read moreBoston whaler, bayliner, Malibu boats, Monterey boats, thunderjet, lund, stanley boats, mercury marine and Yamaha. We also offer full service storage and pick up delivery services and a well stocks parts and retail marine store. Located on the shores of beautiful lake Joseph with on site fuel and a cafe.

Bought my Kawasaki here and since then have had it serviced here twice and purchased new tyres,read more

Took my 2018 Blizzard 1200 ski doo which i bought here new in 2019 in for service on Nov24/25 they…read moresaid 2 and 1/2 weeks wait for service. They called me Dec22/25 4 week plus later and said we took your sled to our overflow in Oro Mendonte for service. WHAT? shit service

We switched to Bala Cove Marina from another a few years ago in order to store our boat for winter…read more This season we were pleasantly surprised when the boat was returned with a tear in an aft seat beautifully repaired -- no charge, just a nice thing BCM did for us for being customers. Now they recognize us when we come to refuel, ask how the boat's running, and keep an account in our name where we can charge things like gas, water toys and bumpers (sometimes they go missing from the boat, what can I say?). Awesome.

Went there for boat rentals, was treated miserably. One of the guys working there was cursing at us…read moresimply because we didnt follow his instructions and had our way of doing things (we didnt cause any damages). The guy made our trip very unpleaeant simce none of us was in a good mood after dealing with him. I can say this is the worest experience ive ever had as a customer, HOW CAN YOU EVER SWEAR TO YOUR CUSTOMERS IF YOU WANT TO STAY IN BUSINESS? Definately do not recommand this place. Stayvaway from this place if you dont want to spoil your vacation.

If I could give negative stars, I would award them to Purks. Purks Place has been in Bala for…read moreeons, but surprisingly, they don't seem to care about their reputation. Dishonest customer service. We visit Bala every summer and used to go to Purks on occasion. We always found the service brusque and surly. Not the way you want to be greeted when you walk into a shop. But the real reason we will never set foot in Purks again, didn't come until two summers ago. Our boat sank in a storm, and we found ourselves suddenly in need of a new one. Rather than purchase one hastily, we decided to rent a boat for the season while we shopped around for a replacement. Since Purks is right up the lake from us, we called for a speed boat rental. When we told our lake neighbors and fellow lifelong cottagers our plan, they advised us we were making a huge mistake: "Purkis is dishonest," they said. "We rented from them a couple summers ago, and they charged us for 'damages' to the boat that never occurred. Steer clear!" they said. We didn't listen. We paid C$1,000 for a week's boat rental. Fairly standard. We received a very well-used, run-of-the-mill, scratched and worn, smallish speed boat. We walked around the boat like a rental car with one of the employees looking for damages that were all noted before we drove away, including some loose stripping. When we returned the boat, Purkis' teenage grandson came out with us to go over the exterior of the boat. Sure enough, just as our neighbors warned, he informed us that there was some stripping on the side that had come loose and that we would be responsible for paying for it. Husband told the guy that the stripping had been loose when we rented the boat, that they had noted the damage, and that we had been particularly careful with this boat the whole time we had it. The grandson said he would have to talk to Purkis when he returned to the store the following morning, but for the time being, we would not receive our deposit back and would be charged for the stripping. I've never seen husband more livid than he was that evening over the false accusation of damaging the boat. We received a call from Bill Purkis himself the following morning. He informed us not only would we be charged C$1,000 for the week's rental, we would not receive our deposit back, and we would indeed be charged to replace the stripping. We told him we refused to pay for the stripping, as the damage had been incurred before our rental, but Purkis told us that he had our credit card and was going charge us anyway. He was rude and condescending. We called our credit card company and issued a charge-back on the grounds of a fraudulent charges from Purks, so Purkis did not receive one dime of our money. We have not set foot in the place since that summer, nor will we ever again. Lifelong cottagers know what they are talking about, and good businesses cater to this loyal crowd.

I rarely take the time out of my busy life to slag a disfunctional business but Purks Place is…read moreworthy of my time. I have refused to go there for 6 years now (and I live in Bala) but over the last few years I have had friends visiting up here that have gone to Purks for various reasons and incredulously all have returned with a variety of stories of being treated rudely by the owner. Amazing how in this day of information sharing that one can be so incredibly stupid as to think this is acceptable. I drive to Glen Orchard or Gravenhurst and give my money to people far more deserving. I implore you to not give this idiot a single nickel.