Jason was excellent. I purchased a washer/dryer combo and had some concerns, he fixed the situation…read moreimmediately without question. It is so nice to call and have an actual person answer. I will absolutely continue to purchase my appliances here.

I have always used radio for all my appliances and TVs. Jeff Love is my go-to guy there and he is…read moreamazing. You want a Samsung or Klipsch speaker or Maytag Appliances. He can do it!

This was one of the most extensive and all encompassing collections of records, cds, and DVDs. The…read moreVHS selection left a bit to be desired but it was more than made up for by everything else. Prices were great, too. I didn't interact heavily with the staff, but what little interaction I had was very pleasant. A great experience and a great shop, I highly recommend it.

I'm glad Lubbock has a legit record store in town. This place really checks all the boxes. Records…read moreand CDs galore, plus an entire half of the store dedicated to DVDs and video games. There's also a smattering of fan goods and collectibles. Plus, this appears to be the go-to store for local concert tickets. I've been tracking down CDs that were once a big part of my teen and young adult era looking to replace that feeling of listening to a full CD through from beginning to end. I came across a copy of Hoobastank's first album and bought it without much thought. It was $6, honestly a bit high, but I like that album. The staff member helping me was great and went above and beyond. They didn't have much else I was looking for, and records aren't really my thing. Definitely worth a visit for y'all vinyl lovers out there.

I recently ran around town looking to sell a CB radio that was basically brand new. Out of several…read morepawn shops, this was the only place that would buy it. They were very friendly and nice. Easy to work with. I knew I wouldn't get much for it. I was offered even less than I'd hoped for, but was happy to be rid of it. Considering how well they do business here, it's the number one pawn shop I would return to in town either to sell or to buy.

the entire staff is so helpful and welcoming! Brett assisted me and allowed me to look at various…read moreitems and was so patient and courteous!!

Not a fan. I am trying to gift Custom Audio one more chance to stand by their work, but so far…read morethey are simply yelling thru the phone and refusing to be in my opinion, honest. I should have trusted my gut when, from the beginning, they were sketchy. I took my Tige boat to them with interference issues and after being there 5 hours they told me the stereo itself would not come on? It was just one 2 weeks ago. So now I have more than an interference problem. I take them a brand new marine amp and still they find a reason to ask me to purchase up to two more amps from them because this 4 channel one is too big. Really? After driving into town and waiting 1.5 hours, after they tell me a finish time, I take the boat home (15 minutes later) to find that the stereo is cutting off and on. $272 later they say too bad, so sad. Would not recommend. Service recovery is a lost art.

I know Custom Sound Works and Mike Jones and they are definatly not crook. he has always done an…read moreexcellent job for my truck! My system has gotten much better ever since he has gotten a hold of it. He has even fixed works from other stereo shops! He does work for all of the employees I work with and all of them love his work! He is a family guy with two daughters and an amazing wife and he runs his business very good. He has a ton of high quality customers that come into our family restaurant and all say his work is amazing. Mike just installed my new Pioneer touch screen and I am in love with it. I think everyone should go into his shop and personally meet Mike Jones and his workers, they all care and love their work, and do there absolute best to keep their customers satisfied. Dont just read theses bogus reviews, take some time to actually meet the real experts. A lot of shops are out to get these guys with this bogus reviews. I have personally seen the dozens of tropheys Custom Sound Works has earned and I know they deserve them.

Great shop! Lots of older/niche anime merchandise and the owner and his dog are especially…read morefriendly. Items may be a bit pricey but the quality is very high.

2 stars only because I love the dog ! The owner was rude to my friend who was just looking at the…read moremanga. Smartass remark "You don't get to sit and read my books, buy it and you can do that all you want" He could've been more kind about it. Also near the back it smells really bad.

Went there on a Sunday at 12:30 and no one was there. Don't advertise hours you are too lazy to…read morework. Never gonna shop again esp with a game stop at the mall

Staff is super friendly and helpful, definitely would do business with them again in the future!read more

Top Notch ! Great products and service With fair pricing ! Highly recommendous placeread more

Great location right off university on 34th! Didn't get the guys name but we talked for awhile…read moreabout life. And he helped me pick out a new piece!! And those of you that are college kids. Download pocket points because you can get coupons just by leaving your phone locked in class. But either way the store had such a big selection. Loved it and not to mention the prices are cheaper than other head shops in lbk. Go here everyone!!!

I am always impressed with the service at this location. I was recently helped by Bryan and he went…read moreabove and beyond to help me. They also have an excellent selection of incense.