I was visiting from Florida and made an appointment several weeks ago when I realized a…read moretransmission flush for my Rogue was $60 less than the Nissan dealer in my hometown. The associate answered all my questions and made scheduling my appointment easy. I received a confirmation email and text reminder the day before the appointment. When I arrived at the service center they opened the garage door, I drove inside and checked in. The check in process took roughly 5 minutes. I had a transmission flush, oil change and labor charge for replacing the inside cabin filter I provided. My appointment was for 9:40 AM and I received a call at 11:03 AM that my car was ready. Much faster than my dealer in Jacksonville. I was how told when I dropped off the car the maintenance package for oil changes was expired as the car was over 60,000 miles. The cashier found a loophole in the contract and called Nissan and got it covered for me. What a blessing! Saved me $60;) Thanks for taking such great care of me and my Nissan today! If I need additional maintenance work I will try to schedule on my next visit.

First of all, this is not a review of the sales person or sales manager. Even though they did…read moretheir job, it is the dealership owner's ego and insistence that one shall purchase a "Bill Cole Advantage" package that amounts to an extended warranty that is usually optional on any other car lot. (Oh and and they will throw in a set of fitted rubber mats.) This mandatory package - named after the owner - adds $3000 to all new vehicles, and the owner will not remove it. So after negotiations with the sales person (never met the sales manager for that day), I had to walk away because they wouldn't remove that package. The sales manager the next day called to check on the offer, and when he supposedly asked the owner that the offer would be accepted with the removal of the package, he was told by the owner he wouldn't allow the removal because his name was on the car. Note I'm not interested in buying "Bill Cole's car", I'm interested in buying Nissan's car!!! What an arrogant and egotistical move!!! So I left the offer, and checked with other dealerships and found that this additional charge is not common practice. Now Part 2. I go to another dealer who doesn't have the car I'm looking for (but Bill Cole has 5). We work a deal that is without the additional unwanted items and started at the sticker price. They have relationships with other dealers who have the car I want, including Bill Cole, whom they contact. The Bill Cole manager asked if it was "that guy that refused our offer and if so, the answer is 'no'." So the new dealership politely hung up and called another dealership who filled the order without hesitation. So what did we learn? Business is business. In this case the Bill Cole dealership (the owner) didn't want to sell a car, nor develop a new customer. Spite and egotism can ruin a business deal and presence. I hope those of you that buy from them enjoy paying for unwanted services and that Bill Cole logo and his "Advantage" program. I for one cannot agree to pay for something I don't want. Oh and the Ford part of the dealership is pushing "market adjustment" on some of its new cars (e.g., the Ford Bronco Outer Banks edition) up to a $10,000 adder that won't be removed!!! My recommendation: take your business to somewhere else. There are plenty of dealerships within 25 miles that would gladly accept your business and not add on items you don't want. (And I would give this company a zero star rating if I could, if not negative stars.) PS: read a couple of other reviews here to see how you'll be treated when going in for repairs and maintenance ... can't wait till they start charging a toll for in and out of the maintenance area or even the dealership itself.

Now it is Glockner. Their slogan is "We make it easy". It should be " We take it easy"…read more I made an appointment to have 3 recalls taken care of. I dropped off my truck 8/12 at 5:00. I was told it would take a little over an hour. I returned 8/13 at 5:15. The service guy walked me out to my truck and as he gave me my keys he said, "we didn't get to your truck today. Can you bring it back tomorrow?". Wow! Zero respect for my time! Then he claimed they didn't get to it because I "didn't have an appointment". Glockner..."We take it easy" You are not important to them!!! If they don't follow through, it is your fault.

This is in reference to the parts department…read more (The sales department is as you would expect for a new car dealership. No suprises here.) The parts department is subpar. I've made multiple attempts to purchase official parts (Mopar) for my Jeep through the department but everyone in the parts department acts like it's their first day on the job. They are not familiar with the products they sell and do not know whether their people can install them. All I wanted was a keyed gas cap that jeep sells as a "dealer installed option," but Superior can't even find the product in their own catalog. I was advised to drive in to show them which I did, and I was told that the guy who knows those things isn't there. Later I called again, nobody answers. Called again...voicemail. Called again another day, "I don't think we have that. I'll have to order it." I'm not willing to lose my mind over a little gas cap so I've given up. Save yourself the frustration. Look online instead.

The tale of two experiences....let me set the stage, my new 2025 Ford Explorer would not go into…read moredrive after I dropped my son off at school & I was heading to work. 1) I called Bill Cole: service didn't answer, but did get a call back. Said we could get to you Wednesday, you have to bring to us & no help until they saw it. To summarize: super crappy customer service and interaction. 2) called Glockner South Point: service walked me through fixes, tried to remote in, told me I had Ford Roadside and helped me get a truck in the way and said they would work me in this very afternoon. To summarize: Lifesaver. Do not deal with people that don't care and only care want $$$. Run away from Bill Cole.

I'm Done Being Quiet -- A Warning to Anyone Thinking About Buying a Ford (Especially from Bill Cole…read moreFord in Ashland) Let me start by saying I hate calling out businesses. My dad ran his own, and I know how hard that life is. But what I've experienced with Ford, and more specifically Bill Cole Ford in Ashland, has been so outrageous, so infuriating, and honestly so disgusting, that I can't stay quiet anymore. If this post stops even one person from going through what I did, it's worth it. I bought a Ford EcoSport, and at just 26,000 miles, the transmission failed. That's ridiculous. But it gets worse -- when they "fixed" it, they didn't even put enough transmission fluid in the car. That careless mistake caused even more issues down the line. Still, somehow, I gave them another chance. When I went in for a simple oil change, they talked me into looking at new cars -- and I made the mistake of driving off the lot with a Ford Escape. Big mistake. Since then, I've taken the Escape to the Bill Cole Ford service department FIVE times. Let me be blunt: I've never dealt with a group that showed less care or professionalism. * I've begged to speak to a service manager, and no one has ever called me back. * Last week, my car sat at their service department from Tuesday to Saturday, and I didn't get a single update. When someone finally called, it was to ask why I hadn't picked up my car -- as if I was the one dropping the ball! * They claimed they "fixed" it after driving it 40 miles -- but the moment I got back on the road, every sensor lit up again. All they did was run down my gas and waste more of my time. * And of course, when I called back again -- radio silence. No return call. No resolution. I've completely given up on getting anything fixed at this point. I'm beyond disappointed -- I'm disgusted. This whole experience has been one giant, expensive lesson. So here it is, plain and simple: Do not buy a Ford. And whatever you do, DO NOT buy one from Bill Cole Ford in Ashland. The cars are unreliable, and the service is absolutely shameful. Thanks for letting me vent. I wouldn't wish this mess on anyone.

Amazing place to start a career, or buy your family some memories. The staff is knowledgeable and…read moreready to help. Top notch service department, with lots of experience , and a collision center who will go to bat for you with the insurance companies.

This RV Dealership is under new ownership. JC is an excellent owner operator. The variety of…read moreinventory he is offering is really exciting. It has been a pleasure to work with him as a vendor as he if always focused on bringing customers what they want at the best price possible. I look forward to watching this RV Dealer continue to grow and service their community in the years to come!