I brought my vehicle in for diagnosis and repair of an EVAP system issue and paid for the…read morerecommended work. After the repair, the same code returned. Even the warranty company indicated the repair should have been properly verified before the vehicle was released. I contacted the shop professionally and explained that I had already paid for diagnosis and repair of this issue previously, and that this appeared to be a continuation of the original unresolved problem rather than a new concern. I asked them to review the prior repair order, the codes involved, and the verification steps performed before charging me additional fees. Instead, I was told I would need to pay another diagnostic fee ($140) and likely additional repair costs to retrieve my vehicle. I do not believe customers should be charged repeatedly for the same unresolved issue when the original repair was not properly confirmed as fixed before release, and at least discounted on the first time, because it takes much time and inconvenience to return to the shop a second time, and I paid to have it fixed the first time, and so did the warranty company, who logically would not pay again. I attempted to resolve this respectfully and reasonably, but the response was more than disappointing. They conveniently tried to frame it as a separate issue, debated me in the office, and refused to negotiate even though it was their mistake. I would not recommend this company to anyone lest something go wrong and they just try to get your money.

Very friendly, good prices, and very efficient. I went in for an oil change and they were very…read morehelpful because it was my first appointment by myself.

55 dollars to unlock your car. Heres a better idea, get a door wedge and a coat hanger and do it…read morefor free. Rude service, unprofessional prices, and overall a big scam. Treats employees like trash when I walked in and I would never use their services again. 1 star

I broke down driving across the country. Great place with amazing customer service. From pre…read moreordering the part needed as I was being towed to the loaner car. Love the Midwest people and the way they help a person in need.

Rick has always taken good care of me and my vehicles. If a major repair, Rick provides options to…read moresave money. All work has been quality. Rick is honest and reliable.

Had my car serviced for airconditioning and brake check last summer then found my car in my…read moredriveway in the afternoon with a working aircondition. Like the fact that they drive your vehicle to your place instead of getting it yourself. Got the bill through the mail

Took my car in for some work and when I went to pick it up it was a little cheaper then what they…read moreQuoted me. I give them a 5 stars. They even took me to work and brought my car to me when it was done. I feel they are very good and will not take advantage of you like some shops around town.

My car broke down in nowhere Nebraska. My road assistance was no help. Al, Chris and Luke (and…read moreprobably more) then went above and beyond for me. In less than an hour, I had a rental car and they found a tow company to get my car. Unreal and absolutely amazing. They didn't know me from a hole in the wall and absolutely took care of me. So grateful. Go see these guys. They truly care!!

I sold a vehicle there and it has been 2 months and I still haven't seen any payment. And when I…read morecall I just get the run around.

My experience with them has been awful. I would only recommend them to someone I did not like very…read morewell. I bought a 2016 GMC Arcadia from them on March 5. The car had a 90-day bumper-to-bumper warranty. On April 16, we took the car in, and it made an odd noise. When the mechanic looked at it, we were advised it was the spark plugs, and they changed them and said we were good to go. We were told the noise it makes was normal, and ours was just a little louder than this type of vehicle normally makes. I originally got the extended warranty from Courtesy Ford, but I decided I did not want to deal with them anymore because of how they handled the last issue. I had gotten a letter from another company offering an extended warranty, so I called them and decided to go with that plan. I started having issues with the car when I would go at higher speeds. On October 8, I took the car to a GMC repair shop. The issue, I was told, was the torque converter shutter. My car was eligible for the new warranty coverage. The insurance company went and inspected the vehicle and looked at the prior maintenance completed on the car. My claim was denied for preexisting conditions. I did not understand how because Courtesy Ford said the issues were fixed with the spark plug replacement. The new warranty company told me that changing the spark plugs was not all they did. Courtesy Ford also put a lubricant in the transmission. They stated that they had fixed it well enough to get it past the 90-day warranty period, so it would no longer be their issue once it started having issues again. They put a bandaid on it long enough that it would fall on us to pay to fix the issue. I called Courtesy Ford many times about the issue, and they say that it is standard to put that in all used vehicles to extend the life of the transmission. They will not admit any fault in selling a vehicle that had issues. I have reviewed the March 5, 2024 receipt, which states Lubguard 19689. When I was searching for what that is used for, it specifically states, " LUBEGARD Instant Shudder Fixx is a concentrated friction modifier formulated specifically for eliminating torque converter shudder problems in automatic transmission INSTANTLY." It is the #1 shudder eliminator used by professionals." This is the exact issue that my vehicle has been diagnosed with by a 3rd party mechanic before we even knew about them putting the lube into the vehicle. Courtesy Ford knew back in March that there was an issue, and instead of being honest and fixing it, they did a temporary repair job. I have tried unsuccessfully to resolve the issues with them and speak to Al, who runs the business, but I have not succeeded. I do not know if they did this because I am disabled and in a wheelchair and thought I would not understand and let it go or if it is because I am female and do not know much about vehicle repairs. I continuously get that this is not our fault; this is standard practice. I do not see how putting a lubricant in every used vehicle meant for a specific purpose would be standard practice. I cannot get anyone in the company to 1 admit fault 2 let me speak with someone with authority who will listen. If possible, I would give them a 0-star rating, and I would NEVER recommend them to anyone. They will be nice during the purchasing process, but should issues arise after they do not take responsibility for anything, STAY AWAY!!!! You will regret it if you buy a car from them and find issues after the fact, even with the 90-day warranty.

My company was doing business with a nearby dealer and they were unable to get things done in a…read moretimely manner. We switched to Courtesy Ford and have found them to be wonderful to work with. They are kind, courteous and efficient. I would highly recommend them!

Had problems with my Edge on my way to Norfolk. Rob took care of me right away. Rob had a…read moretechnician look at it that day and called me to explain what they found and when they would have it completed. They called me when it was completed. Had a great experience from everyone I came in contact with. Thank you for the great service.

Raven is an amazing salesperson, great knowledge and kindness, if he didnt know the answer he found…read moreit. I highly recommend him and Norfolk Nissan. Great experience. Thank you.

We purchased a used vehicle from Cornhusker Nissan. The car itself is very lovely and I have had no…read moreproblems with it. The purchase came with free oil changes and tire rotation. I took my car in for an oil change after making an appointment. The service technician soon had me come and look at filters that supposedly came from my car, air filter and cabin filter. The air filter was nearly black from oil, and the cabin filter had been mangled enough while taking it out for inspection that it would need replacing. I asked how it got that way and was told it was like that already. I don't believe either filter actually came from my car, because if it had, that meant no one checked the filters before I purchased the car. The car had 13000 miles on it at the time of the oil change. The car had never used a drop of oil as the condition of the filter indicated. I also had them check my tire as there was a recent slow leak. The service tech then showed me a picture on his phone, with a dot indicating a nail in the tire, with a box drawn around it in grease pencil. He told me because this nail was in the sidewall of the tire it could not be repaired, and because of the wear on the tire, and because it was an AWD vehicle I needed to replace ALL 4 TIRES. At this point I told him no, as I was not going to do that. I took it to our regular tire guy who after looking it over thoroughly did not find a nail at all! The leak, he determined had been caused by a faulty seal on the bead. They have a VERY untrustworthy service department!