Negative experience all the way around. Customer service was extremely rude and unprofessional…read more The job was subpar because of the junk yard parts that were used without consent. And it was overpriced because the used part costs more than the new. Just make sure you give them your insurance check as fast as possible is the only statement you will hear.

I started going to Grove Auto Body by having a simple latch fixed on my Fiat, fast forward to a…read morecouple weeks later and I wrecked two vehicles in a week. George and his staff went above and beyond to get me back into a vehicle in record time, the work was outstanding. I highly recommend this shop, they care, they're professional, and their work is beyond amazing. Thank you for taking such great care of me and my situation. I really do appreciate you!

First time visit this shop, Took my vehicle in for maintenance, great fast customer service and…read moreprices. Definitely recommend for future service and maintenance.

My husband is a Machinery Technician and we frequent Autozone stores around our area. We ended up…read morehaving to go to a different auto parts store after having two very unpleasant encounters with a salesmen at the Autozone on Neaderland Avenue. The salesman first refused to retrieve the part that we had previously purchased. We had the part delivered there from Beaumont. The salesman was very rude to us, he claimed that he could not find our part. It turns out that our part had arived at the Neaderland Autozone, luckily a different sales person was able to retrieve our part for us within 5 minutes of the other salesman declining to make an effort to help us. We took our part home and put it on our car. The part ended up braking, so we tried to return it. We encountered the same salesman again! This time he refused to believe that the part was faulty, so we left and bought a replacement part from a competitor's store. The sales person there assured us that if the part did not work then we would be able to return it. We only lost $40, but what a hassle. I still gave this store 3 stars because other sales people there are helpful.

Up until a couple of weeks ago I have been a loyal customer of Auto Zone for 18 years. My last (…read moreand I mean my LAST) visit I needed my battery tested. Not to come across as a feminist but a girl waited on me and was very reluctant to get her hands dirty testing my battery. She walked all over the store calling out the name of the only male working there. She finally tested my battery and it was bad. Since they install new batteries I wanted mine installed. Before getting me my new battery she took a phone call and rudely ignored me for the next 20 minutes. The manager (another female) noticed this and waited on me. When she found out I needed a battery installed she told the only male worker to do it and he ran off to the bathroom. The manager installed it but was very rude while doing it. I know I could have done it but I'm sorry...if you are going to get paid to do a job and the company you represent advertises it.then get your hands dirty and do it. I am now a loyal customer of Advanced Auto Parts down the street.

The men at this location must've majored in Standing Around 101 because that's all they were doing…read more I came in to buy Freon for my car since my A/C was blowing hot, and I had my small dog with me who was overheating. One guy actually told me where the Freon was, and as I was ALREADY looking for it, I realized I needed coolant too. I brought my dog inside, explained he was overheating, and that I'd be in and out. Instead of showing the smallest bit of compassion or helping me grab the coolant, this same man suddenly told me I needed to take my dog back outside--never mind AutoZone's own pet-friendly policy. So apparently it's fine to bring in a dog unless it interrupts their standing-around time.They saw I was stressed and frantic and still did nothing. No offer to grab the coolant. No "let me help you so your dog doesn't get worse." Just blank stares like they were waiting for their next lunch break. If customer service isn't in your skill set, maybe consider a job that involves zero human contact--because this crew couldn't even pretend to care.