I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

Best mechanic in the Setx area! He's mobile so it's great for when I can't go without a vehicle for…read morea long period of time, very reasonable with pricing and helpful! 5 stars

i was having problems with my truck, my engine and transmission was going out so i called and this…read moreperson gave me a quote that i couldn't refuse ,and once i left the truck he fix it right up less then 2 days he had it running like brand new,I highly recommend this mechanic!! great work!!!

My experience with Christian Brothers Automotive is something that I will never forget. Took care…read moreof repairs to my vehicle and took great care of me. You don't find that kind of service a lot these days. I would highly recommend them to anyone. Thank you for your kindness and now I will be a loyal customer.

Initially was going to go to Firestone (last Friday) to drop my car off and get ac worked on. They…read moretold me it wouldn't be done till late this week. I decided to use Christian brothers for the first time to fix ac. I dropped car off yesterday and got it back today. Now just like any mechanic they're going to be pricey but their customer service made up for it. The older gentleman that checked me in was very nice and they even offered a ride to drop off and pick up from rental car place. I'll definitely go back when and if the time comes

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

LADIES: If you're looking for an awesome mechanic shop where you can trust you're not gonna get the…read morerun around (or get taken for all you're worth!)... this is the shop for you! Honest and upfront about any/all charges... when I wouldn't have known a blown fuse and broken bulb from a major electrical issue, I still pulled out of the parking lot for under $60 with all of my lights working... : D I have found the needle in the haystack... and I can rest easy knowing I got something money can't buy... from excellent customer service to amazing integrity... this place is exactly what you're looking for!!

I paid Aamco to tow my cadillac, diagnose it and fix it. They held my car for 2 and a half months…read more When I got my car back it still didn't work and I was now missing emblems and door straps which average $200 apiece. They told me they couldn't fix the problem.I asked for my money back and Dickie told me to take him to court. I don't know Why so many people trust them. Or maybe it was just my luck to get screwed out of $2,500 and lose my job in the process. I honestly know why I was screwed over but no one acknowledges that racism still exists in South East Texas. The crazy thing is my car just needed another gasket for my oil pan. So I got screwed out of two and a half grand for a fifty dollar job. WOW, WHERE'S THE INTEGRITY?

Customer service needs serious improvement…read more While the vehicle itself is great, the customer service experience was disappointing. Tyler Ramirez was quick and helpful in some areas, but came across as overly aggressive when explaining the total cost. His tone felt more confrontational than helpful. Courtney in the finance department started off great, but when we politely declined certain warranties due to cost concerns, her demeanor shifted dramatically. She responded with an attitude and unprofessional comments, saying things like: "I don't see why you would want to go without a... warranty." This was said in a rude, dismissive tone, despite us being polite and simply asking reasonable questions. Additional issues: We were never provided with our financing paperwork at the time of purchase. We were told it would be emailed, but it's now been two days with nothing received. Attempts to contact the finance department have been unsuccessful. When we brought up our concern about misaligned or uneven headlights, we were told all vehicles come that way because they're "human made," which felt like a dismissive excuse rather than a proper explanation. After experiences with several other dealerships, this one unfortunately ranks at the bottom in terms of professionalism and service. I would not recommend this location and would rather work with a different Toyota dealership in the future.

Betsy Conner just…read morenow New Purchased a preowned car in December with agreed upon services (ozone treat for odor, detailing, minor dent removal, and installation of a spare tire). Left the car for two days for these services to be completed. When I picked up the car, odor was only thing resolved. Car had not been cleaned and dent not addressed. Service rep stated they had no information about the dent but could have easily repaired if they had known. I could not leave the car longer due to the fact that I live out of state and had to return home. The salesman Jon Fortenbury stated the spare tire installation kit could not be obtained that quickly but that he would have it done at a dealership in my home state. We continued to have ongoing texts regarding the status of this over 3 months each time he stated it was on its way. Finally I called the sales manager Norman. He informed me that Jon was no longer with the company but that he would look into this and call back. I have now left two more phone messages for him that n a weekly basis with no response. I only gave two stars because the service department was exceptionally professional. I do not recommend buying from the dealership as they do not stand by their agreements and avoid customer service follow ups.

they are rude and unprofessiona. I took my car in to get a free ac check and they told me what the…read moreproblem was so I let them fix it! the next day my ac was blowing hot in idle and now only blows cold while I'm riding so I took it be they offered a free ac charge then another one took the phone and said we can't do it because it doesn't make any sense to do that because it's your compressor so I stated well why yall didn't tell me that before I paid you all 900$ then I caught a flat and look in my glove box for my tire key and its missing so I called to see if they had because they were the only ones that worked on my car and the lady said the tec said he had no reason to take it! I don't recommend anyone to go there.

We had a check engine light come on while on a road trip and stopped at this location. The amazing…read morecouple who runs it squeezed us in and were so kind--even recommending a great nearby restaurant. No hard sell on repairs, just super helpful advice and getting us back on the road with peace of mind!