This pharmacy is outstanding! Their prices are competitive with any of the chain pharmacies and…read morethey are so fast! I have never waited more than 5 minutes to have a prescription filled. One day I arrived after closing, not realizing their hours. The pharmacist and the lady who works the front desk, were on their way out. They immediately turned around and filled my prescription, even though I assured them that there was no issue with me returning the next day. That is customer service!

Jayhawk pharmacy is the best pharmacy that I have ever dealt with. They go far out of their way to…read morehelp their customers and are courteous and polite as well. I truly trust them and that rarely happens with pharmacies in town.

My first experience with Jayhawk Pharmacy was when my Dexcom supplier abruptly quit, as well as…read moretrying to switch to the Omnipod 5 insulin pump. Bonnie was extremely helpful in dealing with my insurance carrier to make it possible for me to have both - she spent hours on the phone with the insurance company, and if not for her help, it would not have been possible. Also, I love being to be able to pick up my supplies locally and have someone to help with questions or insurance issues. I cannot express enough how much I appreciate Bonnie's help on my behalf - she goes the extra mile!

This is the town pharmacy and flower shop. If you're not from Kansas you may not know that our…read moresmall town pharmacies often double as a Walgreens type set up. Doug's pharmacy is a family business that does a great job filling local scripts and delivering flowers

The existence of Doug's Pharmacy allowed my mom to live on her own for many years beyond what we…read morethought she could. They support everyone in the community with medical support and also offer great gifts and flowers to celebrate good times and share sympathy in the bad times. They never minded when the daughter from overseas showed up to pick up something for mom because they are on a first name basis with all. Long live Dougs!

Friendly staff, eye doctors very professional and always helpful. I had a great experience, from…read morethe moment I walked in, the front desk staff was welcoming and organized. The technicians were efficient with the pre-testing, and the office itself is incredibly clean and equipped with state-of-the-art technology.

Went in for an eye exam for new glasses. They billed my medical insurance almost $200 plus a…read moreseperate charge of $50 for determining if i need eye glasses! Which is all i went in for in the first place.

I went to Smart Family Vision today for the first time. All I can say is, WOW!!!!! Dr Smart is…read moreone amazing thorough doctor. I walked out of his office seeing better than I have in years! My previous eye doctor has never come close to what Dr Smart has done for my vision. The office staff is incredible as well. They are all so welcoming and kind. If I could give 100 stars for this practice, I would. If you are looking for a kind, caring and knowledgeable optometrist, I urge you to see Dr Smart. I promise. You will not be disappointed.

I have been going to Dr. Smart for my routine eye exam, for a few years now, and as long as he is…read morein practice, I will not go elsewhere, unless he refers me for something that he does not do. Such a "wonderful, caring, attentive doctor. Wow, simply amazing how personable Dr. Smart is. Just the other day I was speaking with a friend of mine and she was bragging on her optometrist, saying that she would not go to any other optometrist. When I asked her doctor's name, it was Dr. Smart. I said, "I know - that is my doctor, too, and I don't blame you." My vision through my glasses are always crip and clear. He get's it right every time. When you get a good one, you stay with them. My hat is off to Dr. Smart of Smart Family Vision!

I've been seeing Dr. Green at Lawrence Family Vision since I moved back to Lawrence in 2009. Four…read moreyears and two new prescriptions later, I'm still thrilled with the care I receive there. I usually show up a few minutes early for doctor appointments, and I have always been taken in to see Dr. Green right on time. Since I've usually got better things to do than sit in a waiting room (who doesn't?), I really appreciate the staff's promptness in getting my appointment going on schedule and making sure I'm in and out in a timely fashion. Dr. Green is a fantastic doctor and just a really nice person in general. She is always very professional but also very friendly and personable during my visits. She takes the time to explain what she's doing and never minds answering the questions I ask about what the different procedures measure and how they help her take care of my eyes. She's also very patient. You know that test they do where they have the lenses that they flip back and forth, and they say something along the lines of, "Which is better: one or two? Three or four?" I'm always afraid I'm going to get that test wrong, like I'm sitting for an exam and being graded on whether or not I give the right answers. (I totally get that this isn't how the test works, but I'm still always paranoid about it.) Consequently, I end up asking her to flip back and forth a couple of times on each one to make sure I'm getting it right. She never acts like I'm anywhere near as ridiculous as I know I am. The clinic also has a really nice selection of frames with lots of lens options, from featherweight scratch-resistant plastics with anti-glare coatings to special solar-activated darkening coatings that turn regular glasses into sunglasses when you're outside. I've never had a problem finding a pair that will both look great on me and fit all my needs. All in all, the staff and Dr. Green have made my visits a really pleasant experience, so much so that I actually look forward to my yearly eye exams with them. Now, if only I could find a dentist that makes me feel the same way!

I went to their sale today and they expected me to wait in their parking lot for 30+ minutes before…read morebeing admitted to see items. Parking lot had one customer car in that I could see, but the person on the phone said there were four people ahead of me. Really? you couldn't accommodate one more, or get me in before 30 minutes? You really can't expect customers to put up with this nonsense, especially when many people have had their vaccinations (I have had mine). This is the second time I have had this experience here. I have been coming to LFV for over 20 years, but I am done with being treated like I work for you, rather than the other way around.

Mistakenly (?) charged me a $50 copay for a fully insurance-covered eye exam. Agreed to refund, but…read morehave not done so, now more than two weeks. Very unprofessional. (I'll edit this if I get my refund!) EDIT: I finally received my refund, a month later. I should say that the optometrist was great; it's the "office experience" that is really wanting. (Changing my rating to two stars.)

By far the most incompetent staff that I have ever encountered at any business in my entire life…read more DO. NOT. GO HERE! First off, I very rarely take the time write bad reviews. I am not some "Karen" who goes around searching for things to get offended at. I have simply had so many consistently terrible experiences as a visitor here that I want to warn you so I can spare you the agony of dealing with these people. Without fail, every time I've come here, the staff has made some sort of MAJOR mistake that has inconvenienced me, wasted my time, caused me frustration, etc. Here is just a sampling of some choice highlights: 1) They ordered me the completely wrong contact lens prescription. (Then when I call to tell them about this major mistake, instead of profusely apologizing for the embarrassing mistake like you might expect, the lady on the phone instead rudely argues with me, and tells me that I'm wrong, that I don't know what I'm talking about, and that that is indeed the correct prescription. So I was only even able to finally get around to getting the correct prescription ordered after I had to keep arguing with her about the matter until she finally put someone on the phone who cared enough to look into it more carefully. Not exactly the ideal customer service experience.) 2) They gave me the wrong "lookup code" (or whatever it's called) for a pair of glasses I liked, so I could reference it later and buy them. Instead when I looked it up online, the code they gave me was for a totally different pair of glasses. 3) After my last visit, I decided to switch to a different contact brand after discussing some eye issues I was having with the doctor. The staff at the front, when they were going to order my year's supply of contacts, was about to order the wrong brand that the doctor and I had just agreed to switch away from -- and it was only because I double-checked what brand they were ordering that I caught the mistake and didn't get stuck with a year's supply of the wrong contacts that I didn't want. 4) The previous time I had ordered contacts through them.... the contacts just never even arrived. Not sure if they got lost in transit, if they never got ordered to begin with, no clue -- but I had to get them re-ordered after several weeks of waiting. 5) After they screwed up, ordered the wrong contact prescription, then re-ordered the correct one, I called to confirm if they were there or not, they put me on hold, said they'd check, then returned and said "Nope they're not in yet." Which was strange because I was set up to get shipping tracking notifications for those contacts, and I had an email right in front of me which said they had arrived 4 days ago. I let her know about this, she checked again, and the contact lenses somehow magically appeared in front of her after she had just told me they weren't there. 6) As a bonus, one of their employees who works in the key customer-facing position (ie the lady at the desk, answering the phones, etc) is consistently very rude as well. She'll be rude on the phone, she'll be rude in person, she'll give pushback, she'll have an attitude and clearly seem annoyed with her tone and her body language when you're just asking basic questions -- it makes you want to just *run away from this place* to avoid having to deal with her. She was even loudly badmouthing some of the other customers to her coworkers while I was browsing glasses like 8 feet away and could clearly hear what she was saying -- LOL. Every single visit, without fail, the staff here will screw something up, and they'll leave you feeling frustrated. That has been my experience every single time I have come here -- and I could not more strongly recommend that you avoid this place.