The only way I could write a review was by giving them one star but they absolutely do not deserve any stars. Do not shop at Walmart on 287 the customer service is absolutely terrible the manager's are awful people. My coworker is just a flatscreen TV on black Friday from them got home open the box and it had a broken scratched up old TV inside she put it back in the box to return it back to Walmart and they are doing absolutely nothing for her they're not believing her. The managers there would not help us once again and we're just absolutely awful awful people to work with . I 100% think she's getting racially profiled which is such bullshit she's from Nepal there is a little bit of a language barrier but they are taking full advantage of her. I spoke to corporate they gave us a number to go into the store to get a new TV went in and the Manager once again said there was nothing she could do for us even though we had a number from corporate. I truly just wanna get her money back and will never ever buy another single solitary thing from this store ever again and will tell all of my friends and family and everybody else who will listen. if anyone has any ideas of how we can help get her money back please let me know? read more

I broke my glasses, and I'm lucky Walmart still had my frame! Tom helped me find, purchase, swap lenses, and adjust my new frames, and he did a great job! I'm surprised how well he adjusted them. I got the lenses somewhere else, where I went in three different time to adjust, and the third time was good, but then somehow the left lens moved higher than the right again. Thanks Tom! read more

Walmart Supercenter - My new glasses frame! - Department Stores Near Me - Lafayette, Colorado

This update is specifically on the auto center...pre-ordered and paid for 4 new tires online then scheduled my installation appointment per the instructions...no less than FIVE TIMES IN A ROW I received a text message 20 minutes before my "appointment time" saying my appointment was canceled, no explanation, no rescheduling, nada. I finally drove up to the service center to see what was up and the guy working there literally had no clue and said they'd sent those tires back to the factory like a month ago and didn't even have the balancing weights on hand. WTF. Took another week and 6 different email / chat / phone convos to finally convince them to give me a refund on the original purchase. (With another 10 -day delay and still haven't actually received the money back at the time of this writing.) Worst experience ever. Do yourself a favor and take your car down the street to Discount Tire instead like I finally did...top notch service, great price, in and out in 45 minutes. Like a real service center. read more

I purchased a bed rail from my toddler from this Walmart and didn't realize until got home that the box was taped weirdly shut. I knew immediately the item was a return the moment I opened it because I have purchased this exact product before and knew that the pieces were wrapped in plastic and none of these pieces are. Also the recall tag had been removed, the assembly instructions were not all the unfolded , and all the parts letters had been removed. There are also signs of wear where it had obviously been assembled previously. My problem with this is that this is 1.) I was sold a used item at full price as if it were new. 2.) this is a bedding product and I am not going to get into how that is just a little gross from something like a bedbug perspective. and 3.) this is a baby product and, though the product appears to be fine, from a safety perspective how am I to know how this item was treated before being returned? Because I need the item now and do not have time to return it I am just going to have to use it. I am just really surprised that it is Walmart's policy to resell used baby safety products as if they were new (not even on clearance) and probably will not purchase items like this in the future. read more

This review is for the optical center. Wow, what fantastic service! The optician, Destiny, was competent and friendly I took a pair of my Dad's glasses in as a screw had fallen out and the frame would no longer hold one of the lenses. Destiny found the correct screw to hold the frame together, then tightened all of the screws and cleaned the lenses. No charge! I will go to this Walmart for all optical needs; what a great experience! read more

Even though the store looks good the employees and management suck. If i could give negative stars i would

TURN DOWN THE MUSIC! They recently remodeled the store and put in music and it is way to loud. The clerks who work there tell me it is really hard for them to take all day. We are constantly assaulted by sound every moment of the day. I used to relish shopping at Walmart when it was quiet. Now, I just want to hurry up and get out of there. Management, I suggest you go listen to the pleasant music levels that King Soopers' shoppers enjoy on Baseline & 287. It doesn't make me want to hurry and get out. Your music levels could good down at least 25%. Please, let us breathe and have some space, OK? Maybe we'll stay longer and buy more. read more

i did an on line order today, They didn't have some items. some items they requested shipping which i did not authorize . They over charged me $30. I have been trying to contact the store for three hours, no luck. I will never try to order any thing on line again. what a shame that our country has come to this. Just another dissatisfied old veteran . Ralph read more

Who ever designed the New checkout lanes and picked the staff to work them should be fired. The new staff has not a clue as to what they are doing. There is virtually no room to bag your groceries and the short conveyors are just ridiculous. What on earth were you all thinking. I'm out. read more

Their money services are equivalent to the legend of the McDonald's ice cream machine. mysteriously always down. How convenient. Enough said. read more

Really solid choice for a local Walmart. Very clean store, things are generally well stocked, and staff is friendly. Definitely a step up from some stores in Denver I visited before. Big parking lot and easy access in three entrances. Produce section was fresh and the vegetables looked great. read more

Been shopping here on and off for about two years, and the experience has always been just about as good as any of the other times and stores I have visited. Recently though, I was returning something that I had for a little while that was electronic, and was surprised that their return policy is more than 15 days (I believe 30 days, like all other items), so this made my recent visit pretty grand. read more

Gets the job done! Friendly staff! It really has improved in the last few years. Always a great experience with the bakery and the auto department! read more

Chaotic with employees that are unwelcoming and overly frustrated to deal with customers.

I know everyone is short these days, but communication goes a long way. Pulled up to the automotive bay to have my battery checked and was completely ignored. Closed bays and didn't even communicate how long. Won't be taking my business here in the future. read more

Well today was our last time here. Saturday morning and no one is working the check out (they are there but all lights are off) and the self checkouts were closed totally on one side. Angry check out clerks just so unhappy. It's really sad. No idea where a manager is to step in and open some lanes and smile at customers. We will just pay more and go to Kings. However, 5 stars for Carol who works in the grocery and can always be found, always smiling, always helpful. They just need 50 Carols to run the store. read more

The worst customer service ever, the lady stood next to me when I was looking at the product and asked me: are you going to try it? Are you going to buy it? I was so confused and tried to ask what is the problem she said this is America she has the right to ask questions. WTF read more

I want to give a shout-out to Luis and Lorie for taking care of me. I had complications at the auto center w parts I had bought and they made sure to take care of it w no hesitation because they knew it was the right thing. I really appreciated there positive attitude and how they only cared to make sure I was taken care. Amazing customer service all around even from the gentlemen in auto service. read more

I want to start my review by commending Walmart for metering the amount of people that can come into the store and asking people to wear masks but I encountered people in the store that would just take their masks off. I brought this up to one of the management staff while leaving the store and the response was what do you want me to do about as if she was powerless I fully realize many people feel that the pandemic is BS even though over 100,000 people are dead in three months I will not return for the safety of my family. read more

The car service Center is closed from 1230 until 2 PM today, on a Saturday and it says "gone for lunch" on a Saturday every employee that works in the car service center needs to leave for lunch at the exact same time? Amazing to em read more

Never thought I'd write a review about a store I try to avoid but during this pandemic this particular Walmart has been a safe haven. Diligently working to keep us safe, proper mask enforcement, and even under the circumstances they've been kind and friendly. I cannot promise I will shop here after the pandemic is over but during this time I am thankful. read more

One of the worse bakery departments of all time. Don't shop here. Don't do any business with this Walmart. 34 dollars for a plain birthday cake for a 2 year old. They don't care about customer or what they want. They tried handing me a decoration and told me to decor it myself and tried to give me 50% off. Won't be shopping here or any other Walmart any time soon. Take care of your customers. Pathetic read more

Just a regular old visit for supplies. Everyone was so helpful and nice! Plus the store is always super clean and stocked. Thanks you guys for being there! read more

Worst Walmart customer service I have ever received! Just had oral surgery and went to the pharmacy to fill my prescriptions. The pharmacy tech (Roshana...sp?) was so rude and short. It was obvious I was having trouble talking since my mouth was so swollen. I was struggling to answer the tech's questions. She seemed annoyed and unsympathetic. Just plain out RUDE! To make matters worse I went to customer service to make a complaint and the manager on duty was just as rude and short. Didn't seem to care at all. Wow!! Never experienced such poor customer service. Thank goodness this horrible Walmart is not my local Walmart. I will NEVER shop at Lafayette Walmart ever again. read more

This review is for the Auto Center of Walmart. Surprisingly honest auto department manager and the staff for (1) taking is in even with 30 minutes before their closing time (2) being honest on what they can do and (3) saving us a ton of money. Sunday afternoon we got a flat on the rear passenger. We called Costco and they said that since we have an AWD vehicle we would have to replace all four tires ($800+). After getting different stories for three different employees, my frustration level was almost boiling. We ended up leaving and call several other places but they also had different scenarios that didn't make sense because our car has brand new tires when we bought (3 months ago). In short, after explaining our situation to Sean, he was honest and helpful enough to to put smiles on our faces...our flat tire was repairable and it only cost us $10!!!!! God Bless Walmart!!! read more

Auto Center Can't change tires without messing up tire sensors. Came back multiple times and they still can't get it fix and still charge full price. Waste of time to go there, also manager no help whats so ever. read more

I have been going to this Walmart since it opened. I have purchased online, had oil changes, purchased tires, groceries and shop there each week for my job. The do a solidly good job. They have been great when I have had to go to customer service, and their automotive department is honest and very reasonably priced. It has been a great store for our community. read more

This Walmart is a complete shit show. myself and a couple shoppers stood at the jewelry counter for 20 minutes before I decided too call the store where the girl on the phone was extremely rude and hung up on me. Finally someone came to help after multiple associates walked by and looked at us. read more

So riddle me this Walmart. Why the HECK do I have to download YOUR app just to use tap to pay?... What other companies do that?.. NONE! Why? because it's flat-out stupid and shows that you guys don't care about making our lives easier but get as many people as you can to download your dumbass app (which never works properly BTW) just to use a more sanitary way of paying. YAll are just a bunch of corporate assholes who just want numbers. Maybe yall should take your heads out of your butts and look at how to actually help your customers. Your employees are ALWAYS rude whether it's this location or either of the Longmont locations but clearly yall don't care how you look which is why there are SO MANY youtube videos of Walmart employees verbally assaulting PAYING customers. Yall are trash... I'm going back to target. Sure it may cost more but they actually CARE about their customer. Yall should really do some research about customer service because yall CLEARLY do NOT know what appropriate customer service is. Oh and SCREW YOUR PHONE SERVICE can't even get a REAL person on the phone to make a formal complaint so here I am giving you a BIG screw you Walmart. I hope target puts yall out of business if youtube doesn't do it first with lawsuits lol. If I was a hire up I would be EMBARRASSED by the way this "company" is running. read more

I really like Walmart but this was my worst experience ever. I was dealing with the customer service manager. No smile. She forgot to give me my change and then made me feel like I was inconveniencing her by asking for my change. When I finally got my change, she forgot to give me my money order. The only thing that I went it for. read more

Terrible Customer Service at the store in Lafayette, Co. Today, I went to the hardware department and needed assistance. I found "Adam" (not using real names. He couldn't help me so I asked him to call a manager. A manager never came so I asked him to call a manager again and he refused. So I went to the front of the store and found a manager. The manager walked to hardware, looked around and then paged.....you guessed it... "Adam". The manager then walked off and didn't stick around to see if "Adam" would show up. Adam never showed. I wasted 20 minutes on my lunch hour and never got any help. read more

All I can say is that this first time visit to this store will be my last! From the pigeon pooped entry to the tag team, rude, unprofessional cashiers! This was the worst experience I have ever had at a Walmart before. The cashier in lane 10 this past Sunday at 3:00 PM actually told me to SHUT UP and to never shop their again after I was upset that the cashier shut her light off while I was in her line. (She had to go on break) WOW! They argued with me instead of saying I'm sorry but I need to go on break can you please over to the next lane. So instead of helping me they attacked me together in front of my child! read more

Went to look for jeans and all they had were stretch jeans. Seriously need to put other types of clothes in the store.

I have never been to a walmart that has actually had a CSM who instead of verifying a price, actually went back to the department and changed a price tag so they didn't have to give us the marked price. Took the CSM 25 minutes to do a price check, and now I understand why it took so long. The CSM said it was so long because he went to do something else after the price check which is also SUCH POOR CUSTOMER CARE! Needless to say we didn't get the item and will warn everyone before shopping here. Make sure you take pictures of the items you buy that say they are "on clearance" read more

My son needed glasses and contacts. I call to make an appointment today and waited for 15 min. On hold with no success. Operator switched me back three times to no avail. Walmart's service sucks. I guess that's what I get for trying Walmart? Costco canceled his appointment on the day of, so not real happy with them either! read more

Middle of a Saturday afternoon. 2 lanes open. Lines going way back. Slowest cashier I have ever seen in my entire life. People are really angry in line. Managers don't care. Worst WM ever! read more

I like this place except for one thing: Inventory in the grocery department. So many times they are out of the things I regularly purchase. They need better control of this. read more

Welcome to the worst Walmart in Colorado! Customer Service at the return desk is where you want your best representatives showing customers the upmost in the standards of your store operations. On this particular day my wife came in to return and exchange an item for our grandchildren. The customer service rep stated she could not return the item without putting in our PIN number. My wife was adamant about not using our bank PIN number. The customer services rep was adamant about following the rules, so my wife asked for a store credit instead and was refused rudely. Now this customer service rep (Hispanic on the morning of April 14th) adamantly responded that every other employee had been doing this procedure wrong and we are going to follow the rules and rudely at that. I would suggest that if she had not given anyone a store credit for a return item that she is ignorant of store policy. On the other hand if she had given store credit to others for returns, along with her rude behavior, she is a racist. I suspect the ladder and this could be easily checked and confirmed by the store manager. In addition to this I find it disgusting to have other shoppers in the store with slippers and a robe on shopping in the grocery or any part of the store. Is this truly the only store with no limits to what it will subject its food and customers to. While I personally have friends that are managers of Walmart I would suggest that this Walmart's standards are lax at best. read more

Garbage, don't take your car to the oil change center. Lazy workers that look like circus folk. Called the manager about it and she could not have cared less. read more

Yesterday, I went to buy new tires for my car after getting a flat. It took over three hours for them to work on my car. There were several other customers who had to wait over 2-3 hours for their cars as well. The employees were shouting at each other in the back, and never came out to update any of us on the extended wait time. They broke a part on my car while changing the tires, and managed to make pretty major mistakes on two other customers cars as well. When they finally finished, the auto shop manager rang me up and proceeded to complain about what a terrible day she had, never acknowledging the poor service. I will not be returning. read more