usually can find help within 5-10 minutes. I think the S Campbell store after the remodel will be…read moreeven better. kirk H.

Customer service, very poor Springfield Missouri. When did almost an hour for help? Ask numerous…read moretimes. Better customer at Westlake for years will not be going back. Management was very rude, an unprofessional.

he helped me greatl. helped change an alt because I had no experience with it and even went above…read moreand beyond with customer service would definitely recommend the oreillys on east Kearney in Springfield

The service and stores are pretty lackluster. I watched the counterman fail to give helpful…read moreinformation to a customer that could have saved them a lot of money and heartache. I don't blame him as much as I do the company for failing to train him properly. I needed a part and the least expensive name brand was $61. I got the same part from RockAuto for $29.88 including shipping.

Looked at the ad on 4/22. Saw Miracle Grow Garden oil buy 3 get 3 free. Called the store asked…read moreabout limits was told none. tried to order 30 bags to get 30 free, would not go thru. Called District office and spent 40 minutes talked to a nice young lady called Kennedy. she finally got it to go thru and I placed and paid for order. Several hours later, I get an email (after customer service closed, of course) canceling my order, no explanation or nothing. I am accusing them of several things,, False Advertising, Bad business practices, Possible Fraud and Bait and switch. When they excepted my payment, it became a valid contract tat they need to honor and make it right. Lowe's Norton RD.

Poor customer service. Management needs improvement. The manager Matt is passive aggressive and…read morerude. I placed an order and due to an error on the cashier's part, my order was cancelled and there is no trace of my payment. The manager, Matt, refused to own up to the mistake nor did he offer a solution to the problem. I have not been provided my item I purchased, which totaled nearly $800, nor my funds. I tried numerous times to speak with Matt regarding a solution and he declined each offer. Very unhelpful! Managers like Matt are the reason I never return to certain establishments to spend my hard earned dollars.

The day 2/23/25 I came in with my significant other, I was looking for a dress for my best friend's…read morewedding. So I had found a few and wanted to try them on, I went in and asked my significant other to help me pull up my dress. Since the worker "Connie" was too busy talking to her friends at another register. Once she had saw my significant other in the dressing room, mind you she wasn't doing her job and decided to make a petty comment, there's little girls in here to him. He is not a peeper, I didn't see anyone else in the dressing room. He just helped me pull up the zipper of my dress. I was really upset about that accusation which is HUGE accusation and wasn't gonna buy the dress from her, she decided to grab the dress from and said she would just hold it for me. I had a gut feeling to not buy a dress from her especially with that nasty comment. "SHE ONLY CARES ABOUT COMMISSION" that's why she took my dress for me. " oh I'll hold it for you". A couple days go by it's 2/27/25. I decided to return the dress I go in waited let's say 15-20 mins at the register. Here comes "Connie" she made a huge sigh and said oh you are trying to return this dress and asked why I said I have found another dress proceeds to rip the bag and check the dress, and I hand her the receipt she said "I can't return this you missed the 3 day period" she proceeds to say "well if you can read in black bold letters it says 3 day return", "obviously you didn't read your receipt. there's nothing I can do about it, it's the 27th "Making me feel so incompetent. I have already had a bad day and she was just making me feel like I didn't understand English. I said okay that's fine, I didn't know and plus she didn't inform me of the return policy the day I bought it. Why examine and rip the bag if you weren't going to do the return. Also Didn't even hand me the dress. I was so upset and was like you can just keep my dress but my sister said no you spent money on it and get it back. So I had to go behind the counter to get my dress since she didn't want to give/hand it to me. I walked away and was crying cause she just made me feel like I was dumb and didn't understand her. I was born here in the US. I did tell her I will be talking to "Kim" who is in the purse area I have bought many bags from her she is an amazing Sale Associate who doesn't treat you like you are less than her. She also tried to call and inform kim of me walking over to speak to her cause the phone ranged right when I went over to the purse area I spoke to Kim and she said she would tell someone about it. When I left the Dillard store I can tell Connie has been gossiping about me with everyone cause everyone was staring at me. So I went and asked her for her name and I told her you need to learn to be nice to customers cause I work in customer service you don't show negative emotions you must be patient to every customer even if you get frustrated. I called customer service and I explained everything they decided to give me Toms number who is the district manager. I have called and left him a voice mail and he has yet to call me back. It's like they just don't care about customers at all. If you have cared you would have called.

Why does Dillard's use U.S. Post Office to make home deliveries. The item I wanted was not in our…read morelocal store in Springfield, MO so the sales associate suggested ordering it for home delivery. That was a $10 extra charge. The order was shipped out of Little Rock, AR on 12/2/25 and here it is 12/13/25 and the item is stuck in post office hell. Dillard's web site says shipped items should arrive within 3 - 5 days. According to the online tracking info, the shipment made it from Little Rock to Kansas City and then somewhere onward presumably heading to Springfield. It has been sitting in that status for 5 days with no movement. Out of desperation, I found the same product on Amazon for $10 cheaper and next day delivery! So I have ended up paying Dillard's an extra $20 for an item that has never been delivered! When will Dillard's realize our U.S. Post Office is very broken? To top it off, when I called the local Dillard's store as per tracking instructions to see if they could shed some light as to where my package was, the response, was "yup it is somewhere between Kansas City and who knows where". Pathetic!

worst gas station i've ever been to employees act like they don't know what their doing, and took…read moremoney off my card but claimed the register canceled it all out.

I have gone to Eagle Stop regularly now for months. Even though the Kum and Go is across the street…read moreI would go here over them any day. The staff is so friendly and the manager Klinton (hope it's spelled right) has always been so helpful and incredible! I absolutely recommend them over other places. You're not just another customer there and I love that.

The coffee is good the customer service is awesome and I enjoyed my time there thank you for…read morereading this.

I went to the store looking for yeast so I could surprise my little girl with cinnamon rolls in the…read moremorning. There was none in the baking aisle so I went to ask a worker and the worker sent me back to the same aisle. He didn't walk with me or help look he just pointed to the aisle I was in. I looked again and couldn't find any but for all I know there could have been some on the top shelf but I wasn't tall enough to look and had no help looking.

Marina was absolutely amazing and made sure my experience at big lots was a good one. She went over…read moreand beyond any expectation I could of imagined. She definitely earned a new regular at big lots. Marina thanks so much for your kindness it makes a difference in your customers day. She deserves 10stars.

Was buying gifts and Moriah was absolutely the most curtious associate at any business I have…read moreencountered thus far. Kudos to the Manager that hired her. Thank you Moriah at #1145 Kansas Exp. Springfield, M.O You are #1!!!