Why on earth are your dressing rooms closed by 6:30 PM, then an associate was rude and told me store policy is 7PM and did not open the dressing rooms. online says 8PM. open some dressing rooms, who is buying clothing without trying them on first? read more

Moral of the story: Always check expiration dates -- especially at Walmart. We rarely buy meat from Walmart, but the other day my wife stopped in and picked up some breakfast sausage. When she got home and checked the ingredients, she noticed the expiration date was 12/25/25 -- already expired. She took it back to customer service and was given a hard time about getting a refund or even an exchange. After some back and forth, the manager finally agreed to let her exchange it. When she went back to the meat section, she noticed the entire brand was expired -- every single package dated 12/25/25. She grabbed ten of them and brought them to the manager, asking why expired meat was still being sold. No explanation. So, moral of the story: don't buy food at Walmart without checking the expiration date first. read more

Super Store TV show out performs this Walmart. My wife was in the fabric department with no associates available for material to be cut from a fabric bolt. She pushed a button for assistance and two employees arrived saying they can't assist. She pushed the button several times with a floor lead refused to acknowledge her. The floor lead said she only cut fabric a few times. Apparently a huge learning curve using scissors. After cutting she balled up the material instead of folding it like an interested and engaged floor lead should. Upon checkout at the register the cashier was bored and lacked the energy to scan our items. Worst shopping experience ever. read more

Not sure why this Walmart has such a low rating, but I gotta say that for the purposes of going here for the price, it's definitely not a bad place to shop. And honestly if you are going here, don't act like you are walking into a Gucci store - don't expect to have a red carpet rolled out and get top tier service. I see reviews of people saying the employees here are being rude, but I mean if you think about it, they don't get paid enough to deal with every customer complaint. So do come here, get what you need, and go on your merry way. I've never had a bad experience here, and everyone has relatively been nice. They have great deals, and sells things for cheap. So come thru and snag what you need for a good price! read more

Walmart Supercenter - Their indoor garden center is on point tho. - Department Stores Near Me - New Braunfels, Texas

Just spent over 2 hours for an oil change and there were 2 vehicles ahead of mine. NEVER AGAIN.

Beware all who have a service dog with them WALMART DOES NOT ALLOW SERVICE ANIMALS IN THEIR STORE. and they are very rude about it. I have a mini dachshund for my service/emotional support dog She has all the required paperwork/training. I attempted to take her with me in Walmart. She was in the basket. I was stopped at the door and told she could not be in the basket and could not go inside. I asked why and was told rather rudely that IF she was a service dog she couldn't be in the basket because there was food and it was unsanitary. I said unsanitary? It less unsanitary with her being in the basket than if she were on a leash. The rude person then said even if she were on a leash she couldn't come in the store. I didn't know what to say. I left. I got in my car and posted this. I intend to post this on every site I can think of. read more

It's Walmart. The only reason I give this particular store 4 stars and not 5 Is because: 1) prices don't always match the items at the display. Earlier this month they had sprite 2 liters at an end cap. The large price read $8. We called an employee over and she scanned them at their actual price. Another example: In the vacuum display there was a compact model but all the boxes surrounding it were large models. They were completely sold out of those compact machines. The employees don't interact or look happy but we are still in a pandemic. I'm not blaming them for that. Years ago we had a bad customer service experience with a cashier. I complained on Twitter within an appropriate time frame & disclosed details. It hasn't happened again. Overall I don't have complaints. - I believe in this company and will likely always shop here. read more

RUDE, RUDE, RUDE... That it in a nutshell. Self service Checkout personnel very rude. Asked for help. The person's response was "did you follow the instructions ." read more

I went in to exchange an item with my receipt at Walmart on Walnut. Since it had been over 3 months I was told that I could not exchange the item or get a refund. I was sold this item because I was told it fit my car. I asked the manager, named Nikki, if she would over ride the computer. She said no. She said the policy is set, so there was nothing she could do as a store manager. Very poor customer service and management. They do not want my business. I have told at least 10 friends about my poor experience, who will continue to share with others. Walmart, you might re-think your policy. read more

Associates and managers act confused. Waited for a manager for 25 minutes. I hate Walmart closer than target.

Purchasing a TV and they started to check you receipt...geeZ, are we criminals that there is only 2 cashiers and you don't have a choice and they still check your receipts TOTALLY SAD...GET BETTER MANAGEMENT!!!! read more

terrible service!!! had nothing and was bad experience. will never be coming back!!!!

Hate coming here, always an issue. Dropped my truck off at 9am for a set of tires said it would be 2 hours , called at 12 and haven't even touched my truck said try back in 2 to 3 hours. Workers are rude also. read more

We bought a christmas Ham at Walmart. On Christmas day I cooked it as per the instructions. We had our family of six over for dinner. Served Corn casserole, Green Bean casserole, mashed potatoes, biscuits and HAM! The Meal was great except for the Ham - the ham was so salty, NOBODY could eat it. It was their 'special' store brand, I forget the name. That night, i put it all together in the original bag, next day took it back to walmart and told them i would like a refund. The lady at the counter said no way without the receipt. I had purchased the ham a week earlier for cash and didn't keep the receipt, but the label showed clearly it came from walmart. They called the manager, same result. I was NOT a happy person, finally called the number on the ham and explained my problem while standing with the manager. The lady on the phone said VERY CLEARLY that i should get my refund via a gift card. The ONLY amusing thing was that a sign behind the customer service desk said, returns could be accepted with or WITHOUT a receipt. I pointed it out to the manager, she just turned and walked away. I WILL NEVER BUY GROCERIES AT NEW BRUNSFEL WALMART AGAIN, NOTHING! read more

I ordered a curbside and decided I wanted to add a couple of items. The pick up time was 7 in the morning and I tried to add at 8 the night before. When I tried to complete the add ons, the system told me that my car was expired and I needed to start a new order. This is the second time this has happened with the same card. I figure they try to get people the start a new order as you have to reach 35 $ to not be charged a fee. Very sneaky. Instead, I did a curbside for HEB. They don't charge you a fee if you don't reach some made up dollar amount. Sam Walton would be ashamed. read more

This not the place to bring your car or buy a part. I waited a long time just for a battery to be tested. Nothing happens here fast and more and more people keep piling up waiting for help. If you bring a battery here that you purchased here they do not tell you that it's going to be 90 minutes at least for a diagnosis good or bad. This is their way of getting you to just give up and go somewhere else. I will never buy anything from Walmart again. At 12:00 most technicians go to lunch so you should leave so you don't get infected. read more

Walmart Supercenter - They are short handed. - Department Stores Near Me - New Braunfels, Texas

Store can be a little more friendly . Forget about calling them about any questions I have been hung up on about 4 times .even went back in store to find some people standing at the register, I called their department number and one lady even said I am not getting it you get it . Like what kind of professionalism right ? As much as Walmart is my favorite place to shop I am considering shopping at H-E-B over Walmart now . What shit service read more

Came to Walmart today and as I was checking out I was ask by their cashier if any of the bananas was eaten? I said no. And I feel a bit offended because NEVER in my life I've ever asked in any grocery stores if any of the bananas or any fruit I'm purchasing was/were eaten. And even if for whatever reason I or my son consume it, I wouldn't mind paying for it. That's what's cameras are for. So I ask him, mind you this is a white guy & im Filipino and my son is half black. I said do you usually ask everyone who purchase bananas if they've eaten some of their bananas because I'm a little bit offended? He said no. Then he said I'm sorry I just had a long day so I said okay that's fine. Then later on, he ask again if my sons toy is his. Mind you it's an American Airlines airplane toy from the Airport. I don't think they even sell that toy at Walmart. So I told him no. Then he just smiled at me. I never felt so offended twice in a row by a white guy cashiering atWalmart asking me absurd questions like that. Whoever is the CEO or Manager of this Walmart store on Interstate 35, kindly do some equal opportunity training, also proper customers interaction, professionalism and also racism and discrimination. I am a 10 year US Navy Veteran and never in my entire life I felt so racially profiled or discriminated the way this white guy was discriminated. Not sure if there's a way to identify him through my receipt but I'm keeping this receipt for future reference in case he does this again. It's sad that people who work for such a reputable corporation would act this way towards consumers. read more

Walmart Supercenter - Receipt of todays Racism/discrimination and offensive interaction with one of your white male cashier. - Department Stores Near Me - New Braunfels, Texas

My fiancé and I recently moved to New Braunfels, TX and needed to shop for several necessary items. Upon visiting Walmart, we were greatly appreciative of the awesome service and friendly staff. In particular, Customer Service Rep Jose happily assisted us immediately, lifting a heavy cabinet onto a cart and taking it to the front for us. Also, we stopped at the deli counter and was greeted by an awesome Deli Clerk and his new assistant (sorry, I didn't get their names) who chatted with us and made us feel so welcomed to New Braunfels. We will definitely be shopping there again! read more

I had an issue with a return and one of the store's manager, Georgiana, was super professional and went out of her way to make the situation a great customer service experience. read more

While shopping, I was with my parents the whole time in the new Braunfels Walmart. My parents were checking out and I went to go grab a drink and pay for it myself when this enraged employee came at me and my brother and accused us of messing with electric carts. We had done no such activity and she harassed my brother and I for no reason except that we are teenagers. She also threatened to pull up cameras and repeated it several times, when we had told her repeatedly that we did not do such acts. read more

This is an awful place to shop. It's conveniently located right off of I-35 in New Braunfels, but don't let the location fool you. It's an older Wal-Mart, so the place is fairly run down. The floors are dirty, often sticky, and the place just looks out of date. The stockers were zero help in locating the things I needed, and helping to differentiate between the different price breaks on the items I was shopping for. Nobody was around to help, and when I managed to flag someone down, they acted like I was bothering them by asking where the milk was. The produce looked terrible. The onions looked like they'd been dropped, they were all bruised. It looked like the lettuce had been out too long, and was never really good in the first place. I was shocked to see what they're calling 'avocados', super unripe, they were about the size of golf balls, and the seed took up the whole thing. All of the produce was underwhelming, and I skipped. The cashiers were even ruder than the stockers. They act like you're putting them out to have to have the desire to want to check out. They treated me like I was trying to steal when I used a coupon. They examined it at length, all while sighing, like my trying to save fifty cents was a waste of their time. They seem to suspect that everyone is trying to rip them off, and they act like they're ready to bust you at any moment. For some reason, they wanted to see my receipt upon leaving the store. You don't have to show it to them, and they don't have the authority to detain you for failing to show a receipt. I just blew past them saying "no thank you" as they asked to see my receipt for milk, ice and bread. I feel offended that they stop me on the way out. read more

Bathrooms always filthy. There's a difference between not cleaning it for a few hours and straight up negligence ...

Insomniacs unite! Walmart is open 24/7, 365 days a year. Forgot that ham on Easter, no problem, broke your heel on the way to work and need shoes, no problem! I don't love Walmart, but it does come in handy when u need something like now and it's 5AM. New Braunfels does not have 24hour grocery store other than Walmart. So I can say Walmart has helped me out in a pinch many times. read more

I wish I could give their automotive department no stars! This is the second time I've had my oil changed there now on a car I just got 6 months ago. The first time they forgot to put back on the cap for my windshield washer fluid and the cap to my antifreeze was missing as well. Those weren't very expensive to replace so I let it go. I decided to try one more time ...BIG MISTAKE!! I checked everything under the hood this time to be sure it was all there. Which it was. They never tell you what they did or anything when they return your keys. They checked my tires (brand new tires when I bought the car) but apparently they only put on two of the 4 valve stem covers. I drove two and a half hours right after my oil change and by the time I got to where I was going, my low pressure sensors had come on. That's when I realized that my tires were grossly under pressure and that the valve stem covers were missing. I called to talk to the automotive manager Adrian who treated me like I'm a dumb woman and told me that missing valve stem covers wouldn't do that. Well they are brand new tires... never had this problem before... the other two tires that they put the covers back on are just fine... so what else could it be???? The girl that answered the phone had more sympathy and customer service skills than the manager did! read more

We come here once every few months and usually regret it. We live closer to Target where it is cleaner and the workers seem happier. Prices are always reasonable but the lines are always so long and they have so many lanes always closed. The self check out area is the thing to do when it is working. Restrooms are often dirty. Workers always seemed tired and ready to go home. read more

The phone service for online orders were very helpful & an employee named Brittany did an outstanding job on grabbing items that i couldn't put in my cart for check out an put them aside for me to pick up later! Awesome job for other helpful employees read more

If I could give 0 stars I would! Holy crap! TERRIBLE customer service and worst of all NO-ONE ANSWERS THE DAMN PHONE! Every dept just rings and rings! Or rings for a while and then some asshat picks up only to hang up on you! And don't even get me started on curbside/pick up/ delivery.... YOU WONT GET A LIVE PERSON if you have a question or concern about your online order! It's not even an option anymore when you call to connect to curbside! Employees here just look miserable and avoid any eye contact at all! And if you do "inconvenience" them by stopping and asking them a question , all you get is attitude or some bogus answer of " I'm not in that dept sorry" WALMART NEW BRAUNFELS.... ANSWER THE DAMN PHONES!!! read more

Worst store in the area! No customer service what so ever. They never answer the phone. Beware when placing curbside orders worst experience ever! read more

Im not sure i know where to begin so im not even gonna take the time to list all of the reasons why this store is terrible.....maybe a few examples.....return policy sucks, lack of open checkout lanes, poor customer service, managers are just as bad, could use some more training. The Deli is so so and often has dried old food for sale. I stopped shopping T walmart for the past 5 years, i went back to give them a chance out of convenience but nope, im never giving wal mart my money again read more

Walmart Supercenter - This is normal for wal mart, ive seen diapers, humidifiers and a hair straightener taped up. This is cheating the customer. - Department Stores Near Me - New Braunfels, Texas

If I could give a zero I would. Packed with people and everything is locked up. Just wanted a couple items and I was in this store for what seemed like forever. However my cashier was kind. read more

I waited over 30 minutes for an associate in sporting-goods. An associate was called over the intercom three times in that time. I saw at least seven people with Walmart smocks walking by and not offering to help. This is the worst customer service I've ever received at any location at any time. read more

This location is always out something. Asking an employee if there's anymore in the back is a waste of time because they'll act like they don't know what you're talking about or tell you no without looking. I have yet to find one employee who actually acts like they like their job besides Stephen (who was in produce. I don't think he works there anymore) and the CSM Frankie. Oh, everyone in the bakery department is awesome! The lady in the dressing rooms always has an attitude. The door greeters aka "the walking dead" just stand there as you're walking in. I thought their purpose was to actually greet the customers as they walk in and give them a buggy. I could be wrong and may be confused about their job description... who knows but I do know that the employees behave according to management and this tells me a lot about the manager of this location. Maybe everyone needs to be retrained from the bottom to the top. read more

I paid $400 for a Samsung 55" TV with free delivery. I received a LG 55" TV ($360 value). I called online/deliveries and was on hold 30 minutes and hung up. I called back to electronics and spoke with a manager. She said I needed to bring the wrong TV and take the tight one from the store. I said I am in a 3rd floor apartment and had knee surgery. She said their 3rd party delivery service dropped off the wrong TV. I said the label on the box shows my name so a Walmart employee made the mistake. She said a manager higher up would have to handle the problem. That manager said the TV must be sent back to the warehouse hundreds of miles away. I was emailed a return label and had to buy an adhesive label at Office Depot. UPS. has not arrived at 5:33pm and they only pick up till 6:00. The warehouse has to receive this TV BEFORE they initiate my refund. And it would take up to 10 biz days to get my refund! So the person that ordered this $360 TV got my $400 Samsung. Do you think Walmart would be interested in getting the $40 they are short? Nope they said they couldn't figure out who got my tv. So the honest person gets the short end of the stick and the dishonest person who didn't report the mistake reaps an upgrade at my expense. And guess what while I'm waiting for my refund Walmart is making interest on my $400 and I have nothing to show for it. DONT HAVE WALNART NEW BRAUNFELS DELIVER ANYTHING. BETTER YET DINT FO BIZ WITH THEM AT ALL!! read more

Yesterday I visit your store and Christmas stuff was all over the garden center--WHY ? Brick & mortar stores losing sales to the internet, its no wonder, they turning me away from gong to the store cause I don't want to see Christmas stuff in September when I want to celebrate Halloween first than have my turkey on Thanksgiving then I will start thinking about Christmas. I hope that someone that sit in the big office realize that they turning people away from visiting there store, let celebrate 1 holiday at a time ! read more

June, 2020: Bought 4 new tires from Walmart.com. Had Walmart service center put new tires on. Purchased warranty on all four tires. March, 2021: nail in one tire, less then 6000 miles on tire. Still looked new. 1st trip to Walmart service center: They said unable to repair tire bc nail too close to center. Two employees looked at the tire. Told me, that bc i had ordered the tire on YOUR WEBSITE that i had to order a new tire MYSELF. They ALSO told me it would be shipped to me in one to two days. SEVEN days later ( AND A CANCELLLED VACATION): recieved new tire that i had to pay out of pocket, $20 more than originally paid. I called to schedule an appt to get new tire put on. No scheduling allowed. First come. First serve so have zero idea how long the wait could possibly be. They said i would need proof of on line purchase but ZERO MENTION THAT IT HAD TO BE PRINTED OUT!!! In between: i called the service center, spoke to havier about the cost 9f the tire. He NEVER mentioned i would need to have a PRINTED version of the receipt, only tht i would need proof, which i had. He said that even though i had to order the tire myself and had to pay extra, he wasnt sure if i would receive any reimbursement but could possibly recieve some or most?!!!! 2nd trip: I am now told they would REFUSE to assist me if I would not print OUT that receipt (Havier, manager) and told me i would have to go somewhere, print it out, and come back a THIRD TIME. I explained to them my printer was out of ink and for me to print ANYTHING I would have to go purchase a $40 ink cartridge that i could NOT aford at the time. I later found out my printer would not even work AT ALL!! I offered to email it to the manager. He REFUSED. I offered to text it to them. HE REFUSED. It took begging to an employee, AND the manager (Havier) in front of OTHER CUSTOMERS to get them to help me. I was MORTIFIED!!! Havier (manager) finally, reluctantly, after five minutes of begging , reluctantly chose to take a picture of my receipt and EVENTUALLY do the job and reimburse me the money. WHYYYYYYYY must it be like pulling TEETH to get them to do any work like that??? He kept telling me there was no way for a customer to print out anything but yet he had to have a printed out receipt for His dept. I was MORTIFIED in that i had to BEG to get them to do the work i had paid for AND HAD PROOF OF!!!! It was so embarrassing to me and had me in TEARS all the way home!! People were looking at me and all I had wanted was something I had already paid for .... Worst. SERVICE. EVER. Do they treat other older people like this? I felt invisible and an inconvenience to them...... read more

No customer service. No one ever answers the phone. Store unorganized. Never enough cashiers working. No one to help you or even try to help you if you do find someone. Unbelievable! read more

Went to Walmart and they wouldn't let me in with my bag said they weren't allowed to which is upsetting-because that's where I keep all my emergency meds I asked for a manger and got a mumble and upset look and walked away from me after I watched 3 women walk in with bags/purses do I need to get a purse read more

See all

This Walmart sucks. Plain and simple. This is NEW BRAUNFELS not San Antonio. I cannot believe how trashy this place is. I'm embarrassed to be seen in this place. I had to go to Kirby a few weeks ago for an event and went to the Subway for lunch inside their Walmart. This Walmart kicked the heck out of the one we have in NB. It was actually nice, and CLEAN believe it or not. Pretty shocking that Kirby's got us beat considering that town is a complete dump and NB is a VERY nice place to live. They need to completely remodel this Walmart here. Period. read more

Hate Wal*Mart, wish I could avoid shopping here. ***** update ***** After years of complaining about, yet grudgingly shopping at, Wal*Mart, I finally decided to do something about it... I stopped shopping here! I haven't been to WM in nearly two years and I love it!! Whatever money I was saving was not worth the time or frustration spent here. Two months ago we decided to let our SAMs membership expire and switched to Costco, completely severing all ties to the spawns of Satan birthed by Sam Walton. read more