I have been calling for days trying to get customer service. The phone just rings non stop. When I selected the personal department, they were not helpful. They transferred me back to a non existent customer service. Walmart is hopeless, they need to do so much better. The amount of money they make they could have at least on person to answer calls. They treat their employees like modern day slaves, no wonder no one wants to come to work. read more

Nothing special here. It was my first visit & I was there specifically looking for a t-shirt of the local college. I found a shirt & bought my regular size without trying it on. When I got home, it was extremely small. So, I will have to return it. The customer service was poor. They were guarding the door as if I were at Costco, but the didn't speak to the customers. They just had personal conversations going on as if no one else was around. They didn't care about anyone or anything else. Rude! The store was somewhat tidy...it had places where it could've been cleaned up though. Like a million other WM's, there were a million customers waiting in line with only 2 lines open with cashier's & a few open for self-checkout. Ridiculous!!! If they don't have enough cashiers, at least open more self-checkout registers. They have absolutely no respect for people's time. I won't be back to this location. I usually don't even shop at WM anyway, but I knew they would have this shirt. read more

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Be aware of the false advertisement that Walmart the Company promotes. Learn the hard way as I visit the Petersburg Va store. If you're expecting for someone to provide team effort. This is not the store . As I and many other consumers attemp to conduct business in the business center ,there is only one associate. Trying to provide service to a line full. When requesting additional assistance at the customer service department . Told by the manager she can not and will not assist . Do to company change of policy and she's only able to do returns. But they are still promoting on all ads , that you can bring any money grams check cashing etc to customer service or there B.C Where is the STORE MANAGER JACKSON TO LEAD THE STORE HE ASSIGNED. EVERY STORE BUT PETERSBURG VA STORE. EXPLAIN BY THAT ASSISTANCE MANAGER IN CHARGE ON THAT DAY. THE LEADER'S ARE ALWAYS THE REASON WHY COMPANY LIKE THIS HAVE QUESTIONABLE EMPLOYEES read more

Walmart Supercenter - Customer service - Department Stores Near Me - Petersburg, Virginia

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Greeters will meet you at the door with frowns, head shakes, murmurs, and distasteful stares. A ghetto place to shop and spend your money. I do not recommend coming here. read more

I was in the fresh vegetable department of the Petersburg Walmart, searching unsuccessfully for some dill for a salad dish. The employee, Antonio, stopped what he was doing and went in the "back" to try to find some back there. he was not successful, but the extra effort was appreciated. read more

The Pharmacy stays busy at this location, and they are always efficient and serve patients quickly. They also have a customer service desk that keeps the line moving quickly. read more

Corraled like cattle at registers. Rude greeters. Prices keep going up no matter what inflation statistics. Fraudulent return practices.

This store is in really bad shape as far as customer service is concerned and the appearance of the inside is very dirty and items in the middle of floor so you can not move around the store freely. no-one ever answers the phone and if they do you get put on hold and finally the phone hangs up. I was trying to purchase 3200.00 in walmart gift cards and never got an answer on if they had that many but no-one could help me with this.When asked to speak to a manager I was told there was not one there. You all should be ashamed of the way you conduct your business and the way your employees teat your customers. you should close your doors and re-train your rude employees. Will not be going back to your petersburg store again. I will drive to food lion or kroger from now on. . read more

I was able to shop at this Walmart while visiting my daughter. The staff were very helpful and the store was well stocked. I enjoyed looking around at the home items, clothing and food items. The cashiers were very friendly and the restrooms were clean. I enjoyed going to this Walmart. read more

Do not shop here!!! Do not try to do a grocery pickup! You will be waiting an hour. Just to walk in to get your food and wait another half hour. Don't place a pickup order. They will send the wrong order and then tell you they have nothing to do with it. Although you ordered on Walmart.com and even got the membership, the deliver was from a third party. Sad read more

This is a location that I go in, get what i need and exit. It's not fancy but it has the staples your kitchen or house needs.

Yes, I am writing a review for Walmart. I ventured to this location when I first moved to the area. It was scary. The place was wrecked and the parking lot a mess. I don't attribute this to much to Walmart rather how some shoppers act. It isn't necessary to throw trash in the parking lot or dishevel merchandise. I haven't been back! I now drive a little farther to the Walmart next to the Southpark Mall (across from Target). read more

Walmart Supercenter - Department Stores Near Me - Petersburg, Virginia

HORRIBLE store!! Nobody never answers the phone at customer service the lines are always long not enough workers! the bathrooms are always nasty the store is very disorganized and dirty they deff need new and better management read more

This WalMart has just been renovated. It is awesome, clean, organized, Still learning where everything is now placed. Gotta love a WalMart. read more

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Customer service would not take back mini blinds with receipt because I purchased it before the coronavirus. I tried to return it during the ice storm but none of the employees in Customer Service showed up that day. So I'm stuck with mini blinds I can't use. That's why I never go to that store, it's never a good experience. I even had a receipt! Box was never opened! Done for me with that place! read more

Walmart sucks at pick UPS I quit using them because they are never on time I have someone pick up for me order several days in advance apparently the employees did not have what it takes to actually proceeds actually do a simple job lord forbid they actually had to do something that had to use their brain instead of a computer. I quit using them 6 months ago because I had this problem gave them another chance and they still couldn't do their jobs If by chance there are any good reviews it's because the employees are leaving them because they cannot function read more

So standing in line 20 items or less and had 20 items asked for a pack of cigarettes and the lady said no cause I would have 21 items lady is on crack read more

The staff is very rude. No one answers the phones. I was checking out and the cashier had headphones in and wasn't paying attention to what she was scanning and I was charged double for several items read more

I prefer this location to the one closer to me. It's cleaner, less crowded, and generally friendlier staff.

Ok, I've been to some Wal-Marts that were in interesting locations. This one - well, it's literally built at the end of Crater Road's city zones. If you bother to drive out one minute east, you're back into Deliverance - I mean, it's seriously that bad. Now the store is your typical Wal-Mart - large, with a huge variety, and full of customers who look like peanut M&Ms on legs. The handy thing is that you can purchase guns and ammo here - a staple for the great commonwealth of Virginia. You'll need it too - Petersburg isn't a nice place. read more

The grocery pickup has gone down hill over the past year. One time $22 worth of snacks was left out. Next trip got there for pickup at 7:30 and no one came out. Went in and they had closed. Luckily our food was prepped, still took 45 mins to straighten it out. 3rd and final trip to the crater road location. Last night pickup between 6 and 7. Order was delayed. Waited til 8 and was told we could get it the next day or cancel. Picked up order next day and items were missing. Employee blamed on mgmt. it wouldn't be that bad but we drive 30 mins to pickup groceries. DONE with Crater road. read more

Despite the fact that it's in Petersburg, I actually prefer this locations over the one in colonial heights, which is in 15 mins away. The people here are, for the most part, helpful and actually nice. But you do have a few bad apples. Other than that I love this location and will def. recommend it to anyone. read more

Walmart Supercenter - Department Stores Near Me - Petersburg, Virginia

I've never really had a bad experience at this Walmart. My only complaint would be that the lines tend to be fairly long which can be a problem. The staff range from fairly uncaring to extremely helpful, but a big plus is that when the lines are indeed full and you have a small amount of stuff, you can check out at electronics or another. read more

Went to pick up an online order- the employee that waited on me wasn't friendly at all- didn't even speak to me or acknowledged me and it was very obvious why! I wouldn't shop at this store again! Horrible customer service. read more

so I usually order my babies cupcakes from Walmart in colonial heights but since I work closer to the Petersburg walmart I ordered them there over the phone on monday..I go to pick them up the whole thing is wrong..I ordered 12 chocolate 12 yellow cupcakes with rainbow icing an rainbow rings in each cupcake..the lady brings me 24 yellow cupcakes no rainbow rings at all..I was lik that's not mine,its not wut I ordered..over the phone I specifically requested wut I requested an the lady read it back correctly..the lady jus stares at the order paper lik it's written in chinese..so I walked off..I had to buy stupid premade Valentine's day cupcakes i saw in the case for my baby instead of wut she wanted ..WALMART IN PETERSBURG BAKERY SUCKS BALLZ THANKS 4 MESSING UP MY ORDER ON MY DAUGHTERS BIRTHDAY read more

No, no and no. While the employees that I have dealt with have been friendly, I am pretty sure the management team is utterly incompetent. My latest trip there, there was a bag shortage. Seriously. The register I was at, had about 20-30 bags left. The cashier expressed her less than enthusiastic views on this bag shortage. The cashier at the register to the left made it very clear that if they ran out of bags, she was clocking out. How does a manager not keep the basics of day to day operation in stock? Speaking of stock, good luck with grocery shopping. So many things seem to be constantly unavailable. Has the fire marshal been to this place? Some of the aisles are so crammed full of displays and items on pallets, it is almost impossible to navigate through. Spare the few extra minutes and head into Colonial Heights if you find yourself in need of Walmart. read more

this walmart 's clearance section was awesome !its near the. Garden department. And they had tons of stuff on clearance from toys to craft items. The person working at the deli seemed like he was genuinly happy to be helping us. And our cashier was super nice not just with small talk but friendly all around...will shop here again.. read more

Never had a bad experience here and I go about once a week or so. Customer Service: I've noticed on occasion that some employees seem to lack purpose in their work and mope around waiting for the shift to end, but overall they have been friendly and helpful. Perhaps I am used to worse customer service at the Walmart where I used to live. Or, perhaps this place really isn't all that bad! Organization: I mostly buy food at this location and have only had one or two visits where some of the items I was looking for were out of stock. Additionally, they show consistency when restocking shelves, which is a huge time saver. The old Walmart I frequented would often times reorder their isles and relocate foods, making it painful to find what you're looking for. Cleanliness: The store is clean, but sadly the customers throw trash all over the parking lot. Not sure if Walmart collects trash from the parking lot every day, but every time I visit the lot is littered with "to-go" cups/bags, water bottles and napkins. read more

As far as Walmart goes I like this location. They have a wide variety of products as Walmart often does, and have the usual fairly decent prices. The employees I have encountered have been very nice and helpful. My main issue with this Walmart is the cleanliness. Some things are in disarray and they could certainly use better lighting. The bathroom was the worst I have ever been in to. I find this extremely surprising given that the cleaning lady was in there. She didn't even have any cleaning supplies with her except a broom. There was no cleaning cart in sight. The bathroom was a major problem for me. I had slightly better luck in the back bathroom. read more

Consistently the worst Walmart I have ever been to. I agree when others say the employees make it feel like you are inconveniencing them. I have never had an employee offer help to find anything. Just today I politely asked the cashier where I could place the basket as she was ringing me up. She told me you need to put it back by the door yourself. Normally I don't mind doing this, but I had quite a few heavy items that were not even offered to be placed in bags or any assistance. I cannot wait to move so hopefully the next local Walmart encounter will not make their customers feel like they are the problem. Avoid it if you can read more

I like Walmart Super Center. I have no problem except for the parking. There are just no good spots. All the good spots are taken. But this is a place where you can get just about anything. read more

This is one of the nicer walmarts I've been to (I try to avoid them in general) the cashier was friendly (thats not the norm for walmart). Produce was fresh so that was a plus. And they had all I was looking for It says something about the town when walmart is classier than the other grocery stores. read more

Terrible service, too many people at customer service . Not helpful!! Poor job of keeping the shelves stocked . Store extremely dirty. Parking lot full of trash. read more

This Walmart should be the emblem for stereotypical Wally World shopping. Stock is all over the place, poorly maintained and it's nothing to see packages of perishable food items left all over the store and it makes me suspicious of what happens to these items when the drone assigned to retrieve the misplaced items is seen returning item BACK to the refrigerated case!! Scary! Associates don't seem to have much of a desire to assist with helping to find anything or answering questions. As studies in retail analysis are finding..... It's easier to order online and have items from groceries to shoes delivered.... bye bye big giant box store filled with miserably unhappy employees and angry, annoyed customers. read more

The men in lawn and garden were nice. They checked my receipt with no problem, making sure I made my purchase. I had to enter the store twice in one day through lawn and garden. When I was getting ready to leave for the last time, it was a new worker, she lied saying they shut down and that I had to go to the front. It was 1:30 in the afternoon and everyone was going back and forth through the doors. If you didn't want to do your job, why come to work? How hard is it to check a receipt? You were already sitting on an electric scooter running your mouth with another worker, How much lazier you want to be? read more

Rude and unprofessional. Heard a flamboyant male manager yelling in front of the store that he wasn't going to do this or that and he was so loud that other shoppers stopped to see what was the commotion. The cashier said he is always like that and berates the staff. Infact, twice I have been there since November and other cashiers said the same thing. I asked if it would help if I complained and the cashier said no, that they don't care. This Walmart is much smaller than the others so the selection of items isnt that good. I also have had instances where the Deli attendants were less than courteous or professional. I had bought a bike here at Christmas and it was put together horribly and unsafely. Had to bring it back and it was put together properly by "Mr. James." I wouldn't recommend anyone else to put together a bike you purchase from here. Also the lighting in the parking lot needs to be fixed. Its very dark after sundown. read more

This is the closest Walmart to my residence so I am forced to shop their pretty regularly. They usually have what I'm looking for and it's usually cheaper than anywhere else like they advertise. That I'm fine with. What I'm not fine with is the store management and employees. There is usually a greater at the entrance where the groceries are and he is friendly and says hello. That's where it stops... you will never find an associate in a department who will ask you if you're finding everything ok or if you need help. In fact associates often walk right by you as if you weren't even there. The cashier's are even worse. No one says hello and they often don't even make eye contact. They give you the feeling that you are inconveniencing them bc you are forcing them to work. They are down right rude most of the time. Often you will be in line to check out and they are conversing with other cashiers or employees and often the conversations are inappropriate... like where they were over the weekend, what they did, who's man they saw out with some else. Really can I just pay and get out of here?!?! They do not express a need of urgency to do their job at all. Why do I keep going back you ask??? I have a family of 7 and they take manufacturer coupons. You honestly can't beat the pricing so I tolerate it. Between this and Sam's Club, which is owned by the same company I'm forced economically to shop there. I wish they would implement some employee policies for better customer service. read more

They have a Savings Catcher App and will match local competitors prices but they won't match their own on-line prices. I purchased an Oklahoma Joe Highland Smoker Grill and had to pay $20 more than it was offered on their website even though I mentioned the price difference to the cashier. The cashier said she couldn't do anything about the price change. I called the store the next day and they said the only option I had was to bring it back to the store and return it then repurchase it online and pick it up at another store in Colonial Heights if I wanted the $20 savings. Can't believe they won't even match you own online prices without going through a return and repurchase process for such a heavy item (2 people had to put it in my car so there was no way I would have been able to return it on my own). I tried contacting customer service through their website and they said pricing policies are up to the store manager. So don't believe it when they say they want to save you money because when they have an opportunity to do so, they won't. read more

This Wal-Mart is the worst one I've been to. The people who "work" there are rude and often down right nasty. I went there 2 days ago and went to the deli to get pepperoni. There were 4 people behind the counter. They looked over and saw us standing there but continued their lewd conversation. 3 minutes later, one person came over to ask what we wanted. She acted like she was mad that we actually were expecting her to do her job. I told her and she began her lazy trek back to the machine. She went to put my pepperoni on the scale and in the process she dropped a piece of it on the floor. She bent over and had it in her right hand. She grabbed the meat on the scale with her left. At that point I was truly hoping she would do the right thing and throw that dirty piece of pepperoni in the trash......BUT SHE DIDN'T!!!! She put it right on top of my meat. I saw her and said "Do NOT put that on there, I saw you drop it" to which her reply was "Oh, ok". She didn't deny it which was the only positive thing I have to say about this. I have tried to talk to customer service managers before about similar issues. They just say "OK" and push you on out the door. Rest assured, I will not go to this Wal-Mart again and would urge others to stay away too. Not only for your sanity but health as well. Unfortunately, in order to post this review you have to at least have one star. This store deserves negative stars!!!! read more