Reply to Scot B. On battery issue. I could not agree more and totally identify my self with this assesment. I have been nothing but polite in the beginning to those bad attitude lazy workers at that Upland, California Walmart crappy worst in the U.S.A. store. They are rude and unapprectiative. The customer is a burden. When they are stocking that store they glare at people and cannot even say hello. These people argue and create problems at every level. The bad Management is beyond usless. They support bad customer service and argue on behalf of their rude employees. I have had multiple bad and uncalled for experiences in that store. I have also had bad experiences at multiple Walmarts. In general they have very poor customer service. Everytime I stop going I go back again. I live closest to the Upland, Ca. store. I will never go there again because of a very recent experience. A very bad and backward experience. That store and those people are the Ghetto of Walmart. They are the epitamy of San Bernardino, County. They are the bottom of the Inland Empire. If you want customer service for batteries go where I go. I go to Costco. They sell interstate batteries . The company that makes ther batteries is Interstate. They offer a no question battery exchange. They do not test it when it is bad. For the first 3 years, a no question friendly exchange. I normally don't like to advertise for companies for free but what I'm saying is true. Costco should pay me for saying this. lol. But it's true. Also, I now dispise Walmart. So, I will do all I can to see to it that I help others by telling the truth while causing Walmart to lose revenue. Upland Walmart is a Joke! And a major Hassle about everything. If you want to experience disfunction, rudeness, and down right manipulation go to Upland, California Walmart. in San Bernardino County. Then you can deal with rude employees and very poor management. This store will waste your time and frustrate you as you tell them Thank You. NEVER AGAIN UPLAND WALMART. read more

I don't even have enough expletives in my vocabulary to explain the behavior and terrible customer service of the manager Gill. Stay away from this man whatever your do or actually I take that back he will hide from you. This is my first yelp review ever but I felt so disrespected by this @@!!## that I felt it necessary to make a comment. I went to customer service about an issue and requested to speak to the manager. I stood there while they called him and request that he come out to speak to me he said it would be "a few minutes". When over 15 minutes past I looked out of the customer service area to see Gill speaking to the Customer Service person who had called him. He locked eyes with me, finished his conversation with her and then walk away never having talked to me. I requested that Customer Service call him again since he had failed to come talk to me. The response this time was that an assistant manager would come instead. SO APPARENTLY MY ISSUE WAS NOT IMPORTANT ENOUGH FOR HIM..... THAT OR HE IS AFRAID OF 5'6 120LB WOMEN? He never came out I'm guessing because he was trying to figure out what pills to buy to help his "parts" drop to finally make him a man and a better manager. The only semi-good thing that came out of this is their Assistant Manager Michael. He is a very polite, patient, and thoughtful person especially after he not only had to listen to my original issue but now my rant on his manager Gill. I HAVE HONESTLY NEVER FELT SO DISRESPECTED IN MY LIFE. I really hope that corporate sees this post and contacts me. He deserves to be fired by Walmart & put on a do not hire list for the future. WALMART what happened to the only thing that you could tout better than Target: Your customer service? I will never shop at walmart again. Minus Michael you are all a bunch of useless jokes who might want to consider taking a class in etiquette; but I guess that's why you work at Walmart. read more

OKAY. I was in Walmart about three days ago, getting prescriptions filled. they could not fill them because they were out of the medication i needed, such is life. it's cool. BUTT, today i realize that my wallet is gone and re-track my steps. the last time i had it out was at Walmart. so i come on yelp, get the number and dial it up. it rings for 23 and a half minutes. and then, FINALLY, some one answers. JERK-OFF EMPLOYEE: Walmart. What do you need?!?! ME: Hi, how are you? I lost a wallet an-- JERK OFF EMPLOYEE:ughhhhhhh. Hold on! i waited ten minutes for her to come back on the phone....... JERK OFF EMPLOYEE: there's no wallets here. bye. she was going to just hang up on me when i said: ME: WAIT... are you sure because you did nt even ask what it looked like. JERK OFF EMPLOYEE: I don't need to waste my time at work asking you what color your wallet is,, no one has turned in any wallets today. OKAY?! ME:well, i didn't loose it today, it would have been 2-3 days ago.. JERK-OFF EMPLOYEE:WELL WHY DIDN'T YOU SAY THAT IN THE FIRST PLACE, IF I WOULD HAVE LOST A WALLET, THEN I WOULD HAVE SAID WHEN THE HELL I LOST IT.... MAKE SENSE?! me: let me talk to your manager now! then i got hung up on and so i called back and talked to a manager, who told me that that certain woman who's name begins with an N, had never even inquired about a wallet.... and then she went and looked and TAH DAH... there was my wallet. so thanks you faking scandalous wal mart betch, you should just go home and off yourself. as for in-store experiences, they always suck to and i live a block away so i have to shop here often... every time i go in i go home wanting to kill someone. read more

We arrived after the Auto Care Center had closed and happened to run into Dave (the coach). We explained that our battery had died and that we had been referred over from the Walmart in Ontario. Dave informed us that the Auto Care Center was closed for the day, but kindly offered to take a look at our battery the following morning. We were appreciative of the offer and agreed. Dave then asked if the battery had simply died and left us stranded, to which we replied, "Yes." He excused himself, explaining that he needed to walk an employee over before returning to assist us. Less than 10 minutes later, Dave came back and tested our battery, confirming that it was defective. He immediately proceeded with the replacement process, and we were completely taken care of in less than 30 minutes. Throughout the entire experience, Dave was patient, professional, and incredibly kind. He not only provided exceptional customer service but also took the time to coach and mentor Mario while assisting us. It was evident that he genuinely cared about both his customers and his team. We are extremely grateful for the assistance provided by both Dave and Mario. They truly went above and beyond to help us during a stressful situation. Dave delivered some of the best customer service we have ever experienced while simultaneously teaching and supporting a younger employee. His dedication, kindness, willingness to help, and commitment to developing his team made a lasting impression on us. Employees like Dave and Mario are a true asset to Walmart, and we sincerely appreciate everything they did to get us safely back on the road. read more

This is absolutely HANDS DOWN the WORST WALMART I have ever been to. Including Walmarts from all over SoCAL and other states. Be ready to be ignored by all employees, and if you have a question you better have a smart phone with you to look up the answer becuase the employees have absolutely NO KNOWLEDGE about anything they are getting paid for. The managers are comple A-holes and could care less about customer service - which I really don't even think they know what customer service means. This was the last time I will ever go to this Walmart - I will drive farther out of my way to go to a different Walmart becuase this one is absoluetly disgusting....not the cleanliness but the disgusting and horendous people that wear the Walmart vest. WALMART CORPORATE PLEASE VISIT THIS STORE and see first hand by yourself. The manager was a complete jerk! I would use other choice words but not on the internet. He treated me like a piece of trash. Its okay buddy cause I make more than you in one day than you make in a whole month you sorry little man. Oh not to mention I tried over an employee with metal equipment in the middle of the aisle on my way out - nice touch guys. You are lucky I didn't fall on my face or else a lawsuit would be smacked in your face. You are a disgrace to Walmart and because of these managers, supervisors and hundreds of employees that do absolutely nothing and know absolutely nothing, you are the reason why you give Walmart a bad name. I wish you the worst - oh wait you're already working at walmart as a 50 year old manager....hahah sucks to be you asshole. read more

On Aug 12th at almost midnight and closing time I was here shopping and grabbing some last min. Things for my sons bday the following day. I had a few items of clothing and in the sporting section I saw a bb gun that I decided to get for my son. So an employee got it from behind the glass and told me it will be up front when I go to check out!! So when on my way out I put back most the clothes so I would have enough $$... When I get to the checkout the tall short hair lesbian lady who wears glasses is there,, she gets too close as to look in my purse and rudely asks "didn't u have more clothes then this"?? " where did they go"?? I tell her um.."I put them back so I can afford my other shit"... I was so offended and embarassed i was crying... I shop there a few times a week. So I go up and I speak to the manager who looks like a teenager and I tell her. She doesn't ever apologize she says she will talk to her but not now!! Well as I walk out I tell the tall dyke who works in loss prevention "ur an ugly and rude person" and in front of her manager, her male associate, other customers and my husband she says "ya look at ur ass"?? And the mgr just gives her a look, the male says we need to go he's calling the cops!!! I can't believe the disgusting behavior displayed by this particular employee!! I'm gonna grab the name soon as I have a chance so everyone knows exactly who I'm talking about!! Fuck u rude dyke!!? If u read this:-) read more

Yeah,the reviews tell it like it is. This is literally the worst Walmart I have ever been to, and I always avoid going there whenever possible. When I am forced to go there, I run through it. Seriously, I have lived around this Walmart for the past five years, and it's like the place attracts the scum of the earth like a bug light! Where do these people all come from? Who are these people? These are literally true facts about this Walmart: -There was a shooting or robbery or both in the parking lot a few years back. -One time someone robbed this Walmart and then ran from the police who were scanning my entire neighborhood with HELICOPTERS. Did this person have an AK-47? WTF? And then--get this--the robber ran around into our neighborhood, and the police said he might be HIDING IN OUR LAUNDRY ROOM. My husband and I were freaked out because our storage shed had been unlocked. Was he in there hiding out? We never knew what happened to the Walmart robber... -I have been harassed by employees at this Walmart. I overheard one egging on the other, saying: "Ooh, look at her. Go talk to her!" I was like, um, my husband walks away for two seconds, and this is what happens? Only at the Upland Walmart! Gotta love it! (Or hate it). read more

NEVER buy a Car Battery at Wal Mart: I bought a Ever-Start car battery and brought it back for a check. After a few months the battery stopped working so I brought it back to get it replaced. The warranty on ALL ever-start batteries carries a 3 year warranty no receipt required. I go to this Wal-Mart and they affirm that I broght the battery in earlier but then refused to replace the battery as the "sticker" fell off. The battery has an imprint of the manufacture date of 12/2023 so way under 3 years if I even bought the battery the day it was made. Still they refused to replace the battery even though it is clearly under 3 years old. I am VERY DISSPOINTED in this Wal Mart and WILL NEVER BUY ANOTHER EVER-START BATTERY EVER AGAIN. I feel lied to and cheated by this company. The man "Jose" was very, very, very rude and so was most all of their staff......I have no respect for Wal-Mart ever again. NEVER buy a Car Battery at Wal Mart. I wonder why you get so much theft; now I know.....I will be filing with your corporate HQ. P.S. The woman in photo is one of the liars at Wal Mart. read more

I just left this Walmart and had such a rude encounter with an employee i went to the makeup section to get some makeup and I asked an employee in the aisle if she could help me first she doesn't even make look at me or make eye contact and is she looking straight at the display of makeup and says oh they can help you over there . I'm like uh ok but you're right here then another employee came over and helped me he was nice and told me where I can pick up my makeup at after I'm done shopping. But what really made this shopping experience horrible is after I'm walking away the lady that wouldn't help me with the makeup had no problem helping another customer that came up to her right after I had walked off wow just ridiculous.i work in customer service myself and never do I treat a customer that way ever! She should be fired or trained on better customer service because she sucks as an employee and I did speak to the store manager about her being rude hopefully he spoke to her. Go home lady and get a new attitude please. read more

If I could give this Walmart negative stars I would. Went into this Walmart needing ink, so we walked over to the printer section to press the help button so someone could come and assist us. We waited more than 30 minutes before I had to wonder around Walmart to find an employee just standing around talking when I had to get her attention to get some help, she then proceeded to tell me she would alert someone to help us... great now we waited another 10 minutes for someone to even come over to us and even try and help us when this whole time I see employees just walking past us not evening wanting to look in our direction knowing we needed help. Needless to say after 45 minutes a nice lady came to help us and ring us up. All I have to say this is not the place to go to for customer service or getting what you need because finally when we came home the wrong ink cartridge was in the wrong no box... Walmart please starting figuring out your business a little better. read more

OK, Walmart only gets as high as a 3-star because it actually has good prices and items I can find. The couple times I've needed help finding something, it seems like each employee (unless it's a manager) blows me off and says "If it isn't on the shelf, We don't have it", even though I'm showing them on my phone that it's listed as in-stock. After spending an unnecessary 15 minutes searching on my own, I find the item that they "don't have". You guys have good prices, but the service (except in the auto service area) leaves a lot to be desired. read more

Horrible Managers ALL of them including the store manager. I tried to return something and the store manager was rude about it. I told him I had no receipt and I couldn't get my $10 back for it IT WAS UNDER $25 there policy says I could get cash. LUCKILY. I found my receipt as I argued with him and made him look like a jackass he actually thought I got it at KMART because I had it in a Kmart bag. I was laughing at him when I left and told him, No wonder you work here. read more

so many bad reviews :( ... you gotta understand that a store like this is always going to be crowded, I dnt really know what is so bad about it? cheap is better, yes i know when you want help no body is there to help you but eventually you will find it...just keep looking. Also, thanks to Walmart and their Great Value products I have to extra money every time I leave the store and I give a 5 star to that ... wouldnt you? read more

They don't have much here. Always running low on stock. The place has enough staff to help you out if you have questions though. This store needs improvement with stock availability in cosmetics and food aisles. Gotta get rid of the bad junkie men hanging outside the store just staring at you while you're walking up to the store. Kinda scary. Ijs bad for business. Still can't deny semi good deals though. read more

Go to target!!!!! It is not worth dealing with the scum of the earth. This Walmart is HORRIBLE. The place is trashed and their is Sh*t everywhere. The parking is out of control. The people that work here are idiot's. I don't know what it is about this Walmart but it brings out the worst in people. You have been warned. Stay away from this awful place. read more

oh my god this place is so disorganize, I mean I understand they have to save money on employees but having everything all over the place does not help at all, I mean really they should be cleaner and more organize otherwise they will loose client, I know Im not going back there again read more

I went into the store today and It was totally Trashed, it looks like a hurricane hit it. The Customer Service girl was really rude and it seemed like she hated her job. Totally a Crap Hole, if you can head to another walmart, do it, don't waste your time here in Upland read more

Crowded as hell, people stinks and very rude bumping u and yr basket here and there, nothing in place, don't get me starting about electronics with the racist bitch that is there 24/7 she doesn't know shit, and always on her phone. Go to TARGET is cleaner read more

This is one of the worst Walmart's I have ever been to. GHETTO! I signed up for a walmart card, and there was mass confusion because they typed my address in wrong. I had to end up calling their service phone number to get the card cancelled. read more