Excellent customer service. Waiting rooms were clean and I only had an eight minute wait before…read morereceiving tests with a technician. I then only had an eleven minute wait for the optometrist. Choosing glasses was easy and they didn't try to oversell me on anything. Costs were thoroughly explained. Phenomenal practice!

We've been coming here for years. Both of my children have special needs and they have always been…read morevery patient and kind. From the start of the each visit to the end, our visits our always pleasant.

This was my first time visiting one of their locations. I love the amazing selection of brands and…read morestyles this location had! I walked in and was quickly greeted by a woman named Olivia, who I found out was the manager. She was super friendly and very helpful! After I picked out a couple of frames, Martell was the name of the associate who assisted me. He was friendly, knowledgeable, and took his time to make this a great visit for me. I'm extremely happy with my purchase and would definitely recommend this place!

I visited this location on 4/17 to purchase Meta glasses. The representative who helped me was very…read morefriendly and advised me to check my order status online for updates. When I checked, my order showed that the glasses would be ready for pickup on 4/30. That date came and went with no call, text, or email notifying me of any delay. I called on 5/1 and was told the glasses would be available on Monday. Monday passed--again, no communication. I called that evening before closing and was told they would have my glasses on Tuesday, 5/5. It is now the afternoon of 5/5, and I still have not received any updates. When I called again, I was told the glasses had not arrived and that they "might" be available sometime this week, but no specific timeline could be provided. It has now been 12 business days, and there seems to be no sense of urgency or concern for the customer experience. Payment was collected promptly, but the product has yet to be delivered, and communication has been consistently lacking. Based on this experience, I plan to file a complaint with the Better Business Bureau.

One of the easiest eye exam visits I've ever made! Made my appointment online through their…read morewebsite. Showed up, my exam took 30min and the doctor was extremely nice and helpful. They have a lot of great brands for glasses. The office itself is very clean - would recommend!

2nd time/ different review: The staff particularly John, was exceptional. Very attentive, first…read moreclass service. He took his time to adjust my glasses to the perfect position. Did not rush me was very polite and professional. 1st review: 4 weeks ago: Melissa was professional and solution minded. She offered for me to come down and let them see if they could do a small fix for free when other optometry offices wouldn't. When I arrived I was greeted warmly and they helped me right away. They fixed my glasses when my own Optometry offices wouldn't. I highly recommend their services. The quality and care for people make them the best.

This place is great for glasses- prescription or otherwise. Super helpful, knowledgeable and…read morefriendly staff. They're Amazing! They work with our insurance, through VSP, and sell vintage frames in great brands. They have a well-curated stock. The entrance is in a courtyard next to the Burger Town parking lot, beside the door to Active.

Augie at Mountain Optical Eyeworks is the only person that I trust for all my glasses needs…read more Incredibly helpful, wonderful pricing, great selection of vintage frames, very clean location, all the things that make small businesses special. Highly recommend!

This is for my experience with Archie. He is knowledgeable, friendly and accommodating! I showed…read moreup an hour before opening. I assumed I would be told, we are not open. Instead Archie welcomed me, I left after ordering glasses. He's amazing!!

Horrible ... the ladies that work here are very sweet however the dr ... that is a different story…read more.. he's very rude . Doesn't care to hear about the patients concerns or what they are experiencing .. I couldn't even get a word in to tell him what was going on with my vision .. when I started to tell him he cut me off and said "I wasn't finished " .. like what kind of dr does that ??? I will never come back here and will be filling a report with the board

Highly recommend this location for your glasses needs. I was helped by each of the gals working and…read morethey were all very helpful, knowledgeable, professional and courteous. I was able to see the physician same day and get several new pairs of glasses. Thank you for making the visit to your store a pleasant one.

This guy laughed at my mom, who was asking questions about their company's policy with insurance…read more Not about our insurance, but how their company runs insurances. Without getting too much into detail, he was saying he couldn't find my coverage. I even showed him my vision insurance card and he didn't care. I called my insurance, and of course, everything is fine. On their end, something was wrong. So when my mom, who helps me in my adult years as I'm disabled, was asking questions to get clarity on why their system could be rejecting VSP. Not only did he laugh in her face, he then proceeded to mansplain my own insurance to her, which he'd just done to me. Guess being a woman means you don't know the difference between a PPO and an HMO. We just left because who is being laughed at and chooses to stay. Especially, when you're already getting glasses for medical issues that cause pain. Just no.

My son and me were very happy with this place. Everyone…read morefrom the front desk to the eye doctor and the glasses people were very nice. It is downstairs next to the children's section. The building is older, the mall has been there a very long time now. Very fast, no screwing around. The eye doctor got right to the exam, I think both of us were out of there in less than 30 minutes. We looked around at frames, asked some questions, very attentive. Had to go to work, but we will be back for the glasses soon.

I'm really upset!…read more Quick visit to this location to ask for glasses to be adjusted and to verify pupilary distance so I could have some "specially shaped" glasses made with my prescriptions. Michelle greeted me as I entered the facility, she was very pleasant. No kidding, I was in and out of there in 5 minutes tops! With everything done to my satisfaction! Got back home with way more time on my hands than I'd thought to have left after the visit. So why am I upset? Cause I'm a crabby guy who can find fault with everything, but I can't find even the smallest thing to complain about this visit. So it boils down to me being upset that I can't find anything to be upset about, and that's a pretty good place to be! Bravo -Spot On Customer Service!

Called in and they didn't have what I needed BUTTTTTT THEY Handled the call so well and I'd stop in…read morejust because they have actual good customer service! Attentive staff and just knowledgeable about what I was looking for

I just purchased two headlights for my 2024 Kia soul and due to my arthritis couldn't put the…read morelights in myself Daniel the manager really went above and beyond in this blazing hot heat and help me put them in and explain how to do it as well as providing really good service with a smile no matter how hot it was and I know he was uncomfortable, but you wouldn't know it great manager great store great staff. I will definitely be coming here again.