LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

I visited today to have my glasses adjusted and was impressed by the excellent customer service…read more Annie was incredibly helpful.

The worst optometrist ever bad manager, bad employees,bad doctor…read more No care Never go there again Never smiled to customers

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

I brought my son for his first check up & Dr explained everything well so friendly & glasses came…read morefast thank you

Been coming here for a couple years now they always take care of me and the wait is always so fast…read moreand convenient

They will get you in for an exam but will never answer the phone when you call after the fact for…read morerx questions. My daughter needed her prescription adjusted since she is very young and has never worn glasses before. Everytime I've called they never answered and forget about going in person. They are way to packed to deal with another person not on their schedule. Don't come here.

Been going to this facility for a couple years. Easy visits for me (glasses) and my son who needed…read morecontacts and glasses. Dr is friendly and kind, so my son was at ease for the whole exam. Dr also helped son get accustomed to contacts. Got both prescriptions and went next door to Costco glasses, which are also friendly and good quality.

Been doing to this office since I was 7. I am 39 now. Always been good to me. Dr. Kascius was a…read moresaint! I will miss him!

Very nice and clean office from the outside to the inside. I liked the summer time decorations and…read morethe upbeat music. Everyone was very nice and friendly and professional. I was greeted with a smile and helped right away. The process they have is very time efficient. They had my form filled out so I just had to sign and the short time I waited I was able to pick out my 2 pairs of glasses. The Dr gave me a thorough examination and explained what is going on with my eyes and my allergies and I was good to go. Looking forward to getting my 2 new pairs of specs in 7 days. My only regret is that it took me so many years to go but I will definitely be there every year from now on.

The Best eye Doctor with the Best staff. I call these beauties Dr. Rothbard's Angels-Leah, Ana, &…read moreCarla. My eyes are well taken care of. Always a great selection of frames. Ladies are knowledgeable with adjustments. Thank you Doc. & Ladies.

Our family has been coming here for years! Doctor Rothbard is hilarious and makes eye appointments…read moreless of a chore. The staff is friendly, helpful and efficient. My girls and I were able to all be seen at once and we were out of there within a decent amount of time. I personally appreciate how thorough the eye exams are here. Doctor Rothbard leaves no stone unturned when it comes to eye health. It's rare to find an optometrist office with the vision field test and that alone is enough for me to keep coming back here. If you're looking for an optometrist in Rancho Cucamonga, I highly recommend this office.

Wonderful staff, quick and very helpful. Dr Tran was great made sure I understood everything before…read morefinishing my exam and made the whole process easy. My optician Eileen made my day and was very helpful in picking out the best frame for me

I love it here. I've been coming here for probably like 10 years now and it's my go to whenever I'm…read morein need of an eye exam or new glasses. When I had an issue in the past with my current glasses prescription, they were quick in finding out what was wrong and figuring out a solution. My doctor here is Dr. Penn Tran and he's always helpful and caring. I wouldn't want to go anywhere else for my exams or glasses. They have a wide selection to choose from as well as good brands or budget options. I splurged on myself last time and I'll definitely be keeping these glasses for a while. I always make my appointment months in advance as well, I recommend making an appointment as they can get busy. Staff is always nice and the office always looks in pristine condition. A review was long overdue :)

With every visit, I'm made to feel like I'm at the right place. The team there is awesome and…read morefriendly. Always going that extra mile to give me the best eye care possible. Friendly, kind, and caring people that are good at what they do is what you'll find here. Keep up the great work.

i was extremely satisfied with appointment date, how quickly I was taken to start my eye exam,…read more knowledgeable staff, Dr. Soderblom well explained the outcome of my eye exam , great variety of eye wear to choose from. i was pleasantly welcomed upon my arrival. I strongly recommend this fine establishment. Thank you

When I was teenager my family came here. Stopped coming as I moved but I moved back (in my 30s) and…read moreDr. Kamiyama still remembers me and my family! I barely even remember lol. He's a great optometrist

Solid place. I've been coming here for a few years now, no complaints. I've had the pleasure of…read moremeeting the owner and conversing with him, seemed like a nice guy, and the ladies working in the front also have been great.