Went in to charge my battery and Julie the store manager was nice and helped me out. I just moved…read moreto town and am delighted to have nice service near me.

Lousy customer service. Stood at the counter for 20 minutes, no one came. This place makes it own…read morehours, see it close real early . Not dependable, Eastside Banning Hoods

Steven, our salesman, was incredibly helpful from start to finish. I was at work and didn't want to…read morewaste anyone's time if the deal wasn't going to work out. He and his sales manager were able to go over everything with me through phone and text, which I truly appreciated. I've purchased many cars over the years, and being able to handle most of the process from home was exceptional. Steven went above and beyond--he walked me through the vehicle's features and made sure I was fully set up with GMC. Many salespeople don't take that extra step anymore, so thank you, Steven, for your time and dedication. I also want to recognize the finance department. Megan made our experience just as enjoyable. We originally had a different finance company, and I mentioned I was hoping to go through GMC instead. She called the next morning to let us know she was able to switch us to GMC financing and secure a lower interest rate. That meant so much--thank you, Megan! Overall, it was a wonderful experience. I would absolutely recommend Diamond GMC to friends and family. Thank you for making our purchase easy, smooth, and enjoyable!

I have been contacted multiple times by this dealership with repeated attempts to lure me in to…read morepurchase a vehicle. Unfortunately, every single time I show up, there is always some excuse as to why they "cannot" sell the vehicle without mandatory add-ons such as a $995 ceramic coating, Apex security system, extended warranty, and other unnecessary extras I specifically stated I did not want. This has been a constant issue with this dealership -- high-pressure sales tactics and forcing add-ons onto customers. Extremely unprofessional and a complete waste of time. In California, it is illegal for a dealership to deceptively claim that non-factory add-ons are "mandatory" or required in order to purchase a vehicle. Consumers should be aware of these practices before wasting their time. To make matters worse, I'm still waiting nearly 5 years later for them to install the "security system" they charged me approximately $1,500 for on a previous purchase. Every time I follow up, I get the same runaround about bringing paperwork back in, despite the same salesman continuing to contact me and pretend we're friends whenever they want another sale. At this point, I will no longer do business with this dealership and highly recommend others proceed with caution. Very shady business practices and zero accountability. Don't go to this dealership. Save your time and money by visiting Orel Hersheiser Chevrolet in Chino. They will make you an out of the park deal without the headache. And to add to all of this of course somebody responds like an automated bot with a phone number that is not in service. This cracks me up. It's pathetic how this dealer ship operates.

Had to get a specific transmission oil for a transfer case. Ron was so helpful with locating it in…read morethe back amd making sure they had what we needed. He was very friendly and pleasant. The store is always clean, and stocked. Every employee that we have ever dealt with has been helpful, willing to go above and beyond to help, and friendly.

Much thanks to the asst mngr Daniel, he went above and beyond in helping me out on a Sunday…read moremorning. Its that kind of service why I always shop there. Much Appreciated!

No stars . Worst customer service . My grandson bought a part for his car . I took him this morning…read moreto return the part and get a refund. He was told he had to return it to the store in 30 minutes . So the guy who sold my grandson the part could process the refund. ( the guy was at lunch ) we then return to the store , my grandson goes in the store to request his refund . The guy tells him it will have to be on a debit card. He said that was fine. Then the goes to the back of the store and says if the part is defective , my grandson goes cannot get his money back and has to wait for the manager who won't be in until Monday . The store should not be open if no one is authorized to accept returns . And I should not have to drive up and down the road if he has to wait for a manager. Get it together Napa .

I bought two car batteries. With my core battery exchanged. I still get charged for my old cores…read more After I bring in my core for exchange. I decided to return the two batteries back. I got my refund back. But they kept my old batteries core!!! They claims that they own it. They said I can't have it back. BAD CUSTOMER SERVICES AND UNPROFESSIONAL NAPA REPS! Do not shop there. It is why this store is empty all the time. It dirty and run down. Be aware! I am going to call NAPA corporate to report about them keeping my old batteries core.

Some of the BEST customer service I have ever encountered at any store here in So, Calif. I bumped…read moreinto Noah, who was helping out a lady in your parking lot, and asked him to help me.....a less than mobile senior.....to determine which bulb I needed for my headlight. Not only did he do this, but he removed the old dead one and replaced it with a new one which I bought there at Auto Zone. Who does that any more? Thanks to Noah, this will be my NEW Go To auto parts store in the Beaumont/Banning area.

Luis C and Omar P are the best and saved the day for us. Great staff at this store !!!read more

On our way up to Lake Arrowhead from Palm Desert our air conditioning immediately went out on a 100…read moredegree day. We were roasting by the time we reached Banning, so we got off on the main road and drove through town looking for a repair shop and found Famous Tire Company. The staff that worked there were super friendly and offered us water and immediately set to figuring out what was wrong. Turns out it was something that couldn't be fixed immediately, but our freon was low so they refilled it. And they only charged us $45! We were super grateful and we highly recommend this team of great guys!

Shout out to Famous Tire Co. for helping me today! I got a…read moreflat tire 70 miles from home and it wasn't repairable. FTC didn't have a replacement tire my size, so I asked them to attach the spare. The gentleman who helped me didn't charge me. I'm so grateful, especially since I'm not working at the moment. In today's world where good customer service is rare, I'm glad there are some businesses who still care about the consumer. Happy Holidays!

This was my first and last visit to this shop. Holy cow, this place is SO poorly managed…read more Went in yesterday to get a battery that the app said was in stock (the platinum one with a 4 year warranty). I pull up and one of the workers checks the size and says that they don't have any in stock, but that they could do the one with the 3 year warranty. I agreed and dropped off my car. About 30 mins later I go back to get an update and my car hasn't been touched yet. A different associate comes up and tells me that they're out of the 3 year warranty batteries, but the best they could do is the "better" one with only a 2 year warranty. I should have walked away at this point and gone elsewhere, but my wife was planning on taking our kids to an outdoor event the next day and we didn't want to risk them getting stranded, so I agreed. The associate confirmed the price of $109 and change. I finally get the notice that our car is done and get the invoice where the battery is incorrectly priced at $113. A different sales associate had to go verify the price and reluctantly said that he'd honor the price. Also, every time I had to go in to deal with an associate there was either no one working at the desk or there was only one person working at the register, dealing with a customer issue, while the line trailed behind him and no one coming for backup. We have two cars that will be needing routine services (oil changes, tire rotations, etc) but if this is how they operate on a simple battery install (over 2 1/2 hours in-store and poor communication on stock, and poor cashier support), I'll be going elsewhere to get my cars maintained.

Don't understand how they have a low score... super fair prices and they have fast service! Went in…read morefor some tires to be put on when I ordered them there online.. smooth Easy communication!! Would be back! Looks like they have a deal on oil changes as well which seem fair