With the recent changes outlined in Texas House Bill Number 1413, what should have been an…read moreopportunity to improve care has emboldened some Optometrists to use this as a cash grab. The Owners, Clinical Providers, and Office Supervisor at the First Eye Care Killeen, VIEW Killeen located at 3124 E Central Texas Expy, Killeen TX have done just that. As directed and outlined by American Optometric Association a standard yearly eye exam should include the following. 1.) Visual acuity test, Refraction test, Slit lamp exam, Tonometry (eye pressure test), Pupil dilation, Visual field test, Color vision test, and a Eye muscle evaluation. Medicaid covers this exam for those who have diagnoses such as Downs Syndrome or Severe Autism, ADA (Autism Spectrum Disorder). The VIEW Killeen - First Eye Care Killeen, is now forcing those with special needs who are under the care of the state or a legal guardian to participate in a mandatory "Additional Exam" resulting in a out of pocket cost of $39.00. This "Additional Exam" is not covered by insurance because it is an elective diagnostic tool that is redundant. The VIEW Killeen - First Eye Care Killeen mandates the use of a laser obtained by the clinic to speed up the examination process and increase profit margins. The clinic wants to replace the American Optometric Association approved Slit lamp exam which is used to diagnose Glaucoma, Cataracts, Macular degeneration, Dry eye, and Corneal infections and injuries with a laser. The VIEW Killeen - First Eye Care Killeen clinic is REFUSING to preform a standard of care exam because it does not allow for additional billing of redundant elective diagnostic exams intended solely to enrich the pockets of the clinic owners while adding extensive out of pocket expenses to the disabled patients current under this clinic's care. The VIEW Killeen - First Eye Care Killeen is demanding a preauthorization and acknowledgement of this $39.00 out of pocket expense for this elective procedure. If the preauthorization and acknowledgement of debt is not signed the clinic will refuse access to care. A single mother who is a parent and the legal guardian of a young mentally and physical disabled young adult was strongarmed into such an agreement. The parent made several attempts to schedule the yearly exam but was refused care 4 time because the owners required all patients to submit to this unnecessary and unwanted procedure that is intended to provide the clinic with an additional revenue of $39.00 per patient while fully knowing that insurance does not cover unnecessary elective diagnostic redundant procedures. Texas Administrative Code Title 25 Part 1 Chapter 122 Subchapter C Rule 133.42, The Texas health services department; health services hospital licensing; operational requirements, strictly prohibits the exploitation and patients' rights. No health care treatment facility may force a patient to endure redundant diagnostic procedures not covered in the standard of care guidelines. This practice of mandating elective procedures resulting in out-of-pocket expenses is strictly prohibited. It is a very sad day when a disabled person is left stranded without proper care because his provider cares more about watching his bank account swell over his patient's ability to see.

Beautiful location and friendly staff. Their decorations are to notch. The reason I gave them 4star…read moreit's because. upon getting my glasses , I found out that my provider only cover frame for two years but will cover lens. 100%. I can leave them my old Frame and they'll add the new prescription but not responsible for missing frame no credit or replacement from them

I visited Americas Best today . I booked an appointment online and it was super fast and…read moreconvenient. Big shoutout to Isiah for his patience and polite service the whole process through.

Mixed experience at America's Best in Killeen. The wait was definitely long, and the doctor was…read moresignificantly late for my scheduled appointment, which was frustrating. If you're on a tight schedule, be prepared for some delays. That said, once I got through the exam, the team moved quickly to get my glasses ordered. The ordering process was smooth, and my glasses were ready faster than expected, which I really appreciated. Staff was courteous and helpful when it came to picking out frames and answering questions. Pros: Fast turnaround for glasses, friendly staff Cons: Long wait time, doctor was late Would I return? Possibly, but I'd plan for a wait just in case

i had great customer service, Charles was extremely professional and knew exactly what i needed. he…read moretook his time with helping me pick out the right pair of glasses. i gave him a budget in which i wished to stay within and we were pretty close! i just wanted extra stuff. i had a great first time experience and would highly recommend to anybody!

Went to get my exam from 20/20icare and the service was amazing then they told me to go next door…read moreto the eyesmart express and THE SERVICE IS HORRIBLE. I waited for 2 and a half hours to be seen.

My wife is an elderly, handicapped person who uses a walker. The office manger refused to let her…read moreuse the restroom. She told my wife to go to Dillards. We paid $110 for an eye exam but my wife can't use the restroom. This is unkind and unprofessional. We've been to many medical clinics and we've never been barred from using the restroom.

The optometrist VSP uses next door in the Killeen Mall, use old outdated equipment, he asked you…read morewhich slide is better when he only has limited slides.

I made an appointment because their website indicates they take Blue Cross Blue Shield. When I…read moreshowed up for the appointment the front desk told me that they don't take my insurance and I asked why it said they took it on their website. Staff told me that the website was wrong and they "couldn't change it" and were completely unhelpful. Make an appointment here if you don't want your insurance to be taken and you have a lot of free time to kill explaining how their business should reflect their website.

My insurance identified TSO as a "Premier" provider so sought them out for making my glasses. Was a…read morebit surprised when I learned that they were now Vision Source but that's a minor detail. The service I received at the WS Young location has been outstanding thus far. Samantha and Margaret were very patient in answering my questions and explaining the various options available, insurance coverage, co-pays, etc. Can't wait to receive my new glasses!

The wait is crazy you better call off work if you have to go staff is amazing but the wait time is…read morenot

I had no problem with my eye exam. However, there was a problem when they ordered my contact lenses…read morethat they didn't notice until I called to find out why I still hadn't received them after almost 3 weeks. Then, my glasses were not made correctly, and the two people who I spoke with refused to listen. I have been a patient there for years. Customer service is not their thing anymore.

Absolutely blown away by the service we received on Friday! My son's glasses broke unexpectedly,…read moreand this amazing team completely saved the day. Not only were they incredibly kind and professional, but they had him in a brand new pair of glasses in under 10 minutes! Their knowledge, patience, and willingness to help made the entire experience stress-free and honestly impressive. You can tell they truly care about their customers and go above and beyond to make sure everyone leaves taken care of. After seeing how wonderful they were with my son, I already know I want to become a patient here myself. Exceptional customer service like this is hard to find these days. Thank you again for turning a stressful situation into such a positive experience!

Three hours just for a regular eye glasses exam. And that's with an appointment. One patient was…read morefrustrated about how insanely long this process took. Staff was rude and passive aggressive with her for asking. Made the rest of us stay quiet and bear through the disrespect. My family will never return.