I came in on Dec 18, 2025 to get a pair of glasses. Called in several times to check progress, was…read moretold the glasses were processing. Received a phone call on January 12, 2026 telling me the glasses were never processed due to a computer glitch. Called back on January 15, 2026 because Evette the General Manager was suppose to further update me on the process, needless to say she did not. Yvette was very rude and short. AS Of Jan 22,2026 still no glasses. In a few days I will be revisiting this location to get my money back and place a complaint with the BBB. I'm currently in the process of trying to reach out to MyEyedr's corporate location, in or near Vienna. I would advise anyone needing eye care of any type not to visit this particular place of business. The staff is rude and they dont care.

My experience was great, Check in was smooth. Pre tests went fine. I saw Laurey L Schillman, she…read morewas awesome. So, if I was just basing this on my experience alone, 5 stars. However, the end of the night---there's not enough help. There was a lady waiting to be checked out. Idk if she looked around, but she said was not getting frames and wanted to get checked out. She spoke up at the register. The one lady told her they were only two ppl and she needed to wait her turn. Maybe 5-7 mins go by, she spoke up a 2nd time, and said she was gonna leave. Then one of the ladies decided to ring her up. It took all of 2-3 minutes. As a customer, I didn't like seeing that. I didn't notice her until she spoke up, but I would guess she must have waited 15 mins altogether. I also ended up leaving and not getting frames (though I did try), it had more to do with price--and I felt I could get a better deal elsewhere. There was still one customer after me. They were closing in 15-20 mins.

Good experience! Great people! I would recommend SVS vision for anyone looking for a great…read moreexperience!

SVS responded to my review with an email address I could contact directly. I was able to submit my…read morerequest for my records via email, and I received the records in a timely manner. I have no idea why the person who I spoke with on the phone gave me incorrect information and was so unpleasant.

The doctor is awesome. The opticians and others on the floor can show a little bit more…read moreprofessionalism. not everyone, but the energy is heavy in there.

Do not recommend. My glasses were not done correctly. The strength was too strong for my…read moreeyesight. The scheduling is poor. It was my fault that I arrived 5 minutes after my appointment time, but if there is no one in the lobby, why can't I be seen? The customer service is ridiculous to tell me that you are booked for the rest of the day. How? If you have people sit and wait, you can accept others 5 minutes after or set up your schedule to give your clients a grace time. Simple!

Went for my first visit, the staff,the Dr were all great. Everything was thoroughly explained to…read moreme. When I was choosing my glasses, Melissa was VERY Helpful, kind, and never once rushed me. I think they are are a bit pricy, even with my insurance my my visit, including everything plus contact lens fitting, not purchasing contacts at this time but did get glasses, my portion was $750. But I am over all pleased and I will recommend the office to others.

I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

I love my optometrist. Both Dr. Schillman and Dr. Politza are very thorough and patient. The staff…read moremembers are very professional and friendly and are knowledgeable to my optical needs. I am a self paying patient that lives quiet the distance but it is worth the drive. My family and I will always be loyal patients.

I only trust Dr. Schillman and Dr. Politza with my family's vision care. They are very…read moreknowledgable, professional, and compassionate. They also have a very caring and skilled staff, and a huge selection of frames. I've heard that patients who have moved far away still come back every year for their eye exam here. You can't beat their service and skill. I'll never trust our eyes to anyone else.

Been here twice personally and have paid for stuff multiple times…read more They don't do their jobs. They blatantly lie. Will try and run game. They sit and talk about wanting to suck dicks. Literally I sat and listened in the waiting room while they talked about dick sucking, and having the other ratchet bitch pull up phone numbers of male clients they aren't suppose to be able to. No professionalism. Time stealers. Creepy af.

They lost my business today. I've been coming here since I first started wearing contacts, since I…read morewas 14 years old. I'm 26 now , so I've been a LOYAL customer until now. I came in because I needed ONE pair of contact lenses, just until I could afford an eye exam. She turned me away and said they aren't allowed to give any trial pairs or just one pair of contacts. I then asked when the next appointment date was and she said not until next week (6 days away). I asked nicely if I could get a pair at least just until then, because I literally cannot see to save my life. For 12 years I've been coming here and never had an issue when I asked for ONE pair until I can afford the box or afford an exam. You lost a loyal customer today. Never again. Please DO NOT COME HERE. Manager is rude as well.

I'm so glad they are back in the area! The Sears in River Oaks closed but the Optical moved down…read morethe street to the landing strip mall. Dr Gonzalez is professional, thorough, and very nice. The store is really clean and has many frames. I have eye med insurance and was glad I could use my sears card. Teri helped me pick great frames! You will be pleased with the new Sears Optical in Lansing.

Molenaar Eyecare Specialists was where I first got an eye exam and glasses, when I was a child,…read moreback in the 60's. When contact lenses became available, they were the ones who fitted me for my first pair. I was a patient for years. I moved out of the area for some time, and recently moved back. I had no doubt in my mind about where to go for my eye exam. Their service is still as professional, thorough, and friendly as it always has been, from the beginning. I was very pleased with my exam and new glasses, and highly recommend them.

The exam doctor and assistant technicians were very good. I found the exam to be very thorough. The…read moreperson in the eyeglass department was not willing to look at the paper prescription to give a quote on the eyeglasses, which I found inconsistent with the other excellent service provided.

Don't ever come here. Appt was at 11 was told to arrive 15 minutes early. 12 and still was not…read moreseen. A call to say we are running behind had a special circumstance don't come in at 11 or how about your reschedule your patients!! No stars for the record, it would not let me post without it

The Calumet City location is nice but the employees seem as though they don't want to be…read morebothered.They dont greet you when you come in..you have to come to the desk before they acknowledge you. They don't really fit your glasses ..you the customer are left to do it. I am still questioning if my eyeglass prescription is correct. I will try to be patient as I need my glasses. I will take them back to a different location if I continue to have issues.