The doctor is awesome. The opticians and others on the floor can show a little bit more professionalism. not everyone, but the energy is heavy in there. read more

Do not recommend. My glasses were not done correctly. The strength was too strong for my eyesight. The scheduling is poor. It was my fault that I arrived 5 minutes after my appointment time, but if there is no one in the lobby, why can't I be seen? The customer service is ridiculous to tell me that you are booked for the rest of the day. How? If you have people sit and wait, you can accept others 5 minutes after or set up your schedule to give your clients a grace time. Simple! read more

Worst service ever! Told glasses would be ready in 2 weeks, 3 weeks later no call. When I called and asked for status was told that they were ready for pick up. When I asked why I did not receive a call, she was extremely rude and said " you were texted." Which I was not. I've gone to other locations and have received excellent service. Stay away from this location! read more

I am now waiting for 3 weeks for my glasses to arrive. Every time I call it is either no answer or either excuses that the manufactures keep delaying my eyeglasses arrival date. Lencrafters promised me 7 to 10 days. This is ridiculous. The only reason that I go there is because of the doctor there. I need some help on getting my glasses read more

LensCrafters gets a vote of NO CONFIDENCE FROM ME - I was told I could get my lenses in time for my Father in Law's funeral and well they were never sent. Well LensCrafters thanks for overcharging me and not delivering read more

Or not. The doctor is good and very thorough. One of the female representatives was pleasant that waited on me when I was placing my order was professional and courteous. Whether it's the remaining staff or corporate that chooses to make it difficult by leaving items off of my copy of my prescription. They are making it difficult to want to return. I purchased glasses and contacts and my husband ordered glasses that took over a month to receive and their staff had an attitude. read more

On 1/11/21, I had an exam for eyeglasses at LensCrafters; my glasses were ready on 1/16/21 and I was excited to finally have a pair with the correct prescription since my previous prescription from the other retailer wasn't correct. However, as soon as I tried the new glasses on, something seemed a little off, but I wasn't sure what it was. I decided to wear them and to see if I noticed anything unusual. As I drove and walked around in a couple of stores, I noticed that when I turned my head to the left, things looked a little blurry (looking straight ahead or to the right didn't seem to be an issue). I compared the vision of my new and old glasses in a store parking lot--with the new glasses, I noticed that the neon signs on different buildings were blurry in the left lens but my old glasses didn't have this issue. I called LensCrafters the same day and spoke to someone who scheduled me to for an appt. to have the glasses looked at (he later called and left a message to reschedule because the doctor was booked up; I had missed the call). I decided to go to LensCrafters on Sunday 1/17/21 to see if I could get a refund; after speaking with one of the sales reps, I decided to see the doctor for a second exam. I also still liked the frames and hoped that this issue could be resolved. On Monday 1/18/21, I was examined by the doctor again and she adjusted the prescription. Another sales rep, Chris A., who was really nice, curved the left lens to see if that would help the issue. She suggested I wear the glasses for a week and if those didn't work out, I could choose another frame and use the new prescription with that. She had also mentioned that the issue could be occurring due to the frame and lens sizes since they were larger than my old glasses. I agreed to give the glasses a chance. After the adjustment/curving the left lens, the blurriness seemed to have disappeared. But later on, I noticed that it appeared again (maybe it never left?). My left eye was also hurting and felt strained. Looking through the lens seemed distorted (like looking through an object with prisms? Or maybe the lens was "bent" after the adjustment so when I looked through it, ). I decided to return the glasses on Tuesday 1/19/21 because I was concerned that the issue wouldn't get better or that the new prescription would have another issue. I was able to get my money back without a problem. I wrote this review to let you guys know that I do appreciate you letting me see the doctor again and to thank you for trying to help (the previous retailer didn't give me that option). I'm wondering if there is an issue with the laboratory (could something weird be going on due to the pandemic?) or even with my insurance, EyeMed (I saw negative reviews about EyeMed so I don't know if they're using poorly made materials). read more

I came here for contact lenses. For one. They have no respect for appointment times. I didn't get into my appointment until 30 to almost an hour after the original time. It's ridiculous. Then when I got my contact lenses ordered. It took them almost 2 months. I will say. When it comes to time they really suck. But in the end. You get what you need. If you don't have the time and need things done urgently. Your better off going to Walmart for your glasses/contact needs. The people here are very kind though. read more

Dr. Lawless was extremely professional and helpful. Thanks also to Marc who was friendly, even when I was indecisive on the glasses I was picking out. Great experience overall. read more

The slim caucasian male doctor that works in the stand alone location on Torrence told my 15 year old daughter her stigmatism improved from the last time he examined her. I didn't know this was possible or was she misdiagnosed two years ago? Also, the long hair ( female sales person) didn't even know how to read the measurements on frames. I had to tell her...After going to this location for years, this current staff isn't very good at ALL. I'm taking my daughter to another doctor to get a second opinion. read more

Christina was AWSOME MY LENSE POPS OUT... I came in on a Sunday and she fixed it right away... I came in thinking I was gnna have to drop them off and come back... NO WAY even though store was super crowded she took care of me and I truly appreciate it. read more

Horrible customer service and a big pot hold in their parking lot. Don't say you weren't warned. We stood in the store for 40 min before anyone acknowledged us, they weren't busy. One employee announced she was going on break, another was slowlyyyy putting away glasses, a third was on the computer in the center of the but still didn't acknowledge us. Only ine other employee was with a customer. read more

I had a great experience here. I'm a cross country truck driver and I broke my glasses so it was crucial that I get my glasses replaced. Luckily I have prescription sunglasses so I was able to drive around during the day until I managed to get here. When I called to make an appointment for the optometrist (around noon on a Wednesday) I was thinking they might not have an opening until the next day, I was surprised that they had an opening the very next hour. Upon arriving I was greeted by the helpful staff and given the forms to fill out. As soon as I was done with my paperwork I got started with the quick eye exams (pre-optometrist stuff) the young woman that helped me through all that was so friendly and funny. I can't remember the name of the Doctor, but I remember him being super helpful, having lots of patience when I needed to look at multiple prescriptions, flipping back and forth when I was having trouble differentiating from one to another. I had a few questions about the health of my eyes and he took the time to explain what afflictions my eyes had and what I should do in the future to help protect them. When it was time to pick out my glasses there was another woman that helped me pick out exactly what I wanted. (I was just looking for something similar to the ones I broke) I looked up a selfie from Instagram and that helped us narrow down the selection right away lol. We picked out about 6 pairs and brought them back to the table where her iPad was, snapped a few pics and the decision was clear, Raybans it is. The glasses were fit to my face and they mounted this jig to the frames so that when they make the lenses it focuses properly, snapped a pic and these pics are kept on file so that if I need glasses replaced all I have to do is call and they can start the order quicker. Time to check out, all the details of the invoice were explained to me and I was offered a few other things, kindly denied the things I didn't want, but I definitely wanted the anti-glare coating. I paid in full for all my charges with my Visa debit card and I was told it would be almost 10 days until I was able to pick them up, dread set in... 10 days, I need those to do my job. IT WAS ONLY 4 DAYS WHEN THEY CALLED AND SAID THEY WERE READY! I could not be happier to come back and try them on. Perfection! My little gateways to the universe were back! Thank you to all the staff at this location! read more

They have no respect for time. Called to schedule an appointment for my daughter and myself. Her appointment was for 2:40 and they did not see her till after 3. I was under the impression that my appointment was close to the same time as my daughter's. I found out my appointment was an hour later once they took 2 people between me and my daughter. So over 2 and a half hour waiting with most of the time spent just waiting. Searcher for a new eye doctor. read more

Went on yesterday to have an exam and to purchase glasses. The staff is awesome, very charming, great salesmen, and full of it. I was told that I would come out cheaper NOT using my insurance. The price was outrageous, $800, then $600, REALLY! Then I overheard another salesperson saying almost the same exact thing to another customer. So I said, "so you guys try to deter people from using their insurance?, I see". That's to have more $ in their pocket! Couldn't produce a breakdown of my insurance benefits, the printer all of a sudden stopped working. Rip offs. read more

this location is awful. had a 4:40 appt. i was called 4 different times before my appt. the calls were supposed to be to check insure info. i was given the run around told to come intl the store to eventually not be helped. anywhere but here! read more

Pissed because I follow orders and when myself and daughters walked in ten minutes early the lady said one second I'll be with you so we started looking at glasses and then we had took a seat. At this point it's five plus minutes pass our appointment time and no one came to check on us. Then this man and his wife walks in and have a seat right away the doctor comes out and called his name so I get up and ask is there more than one doctor she say no I said because me and my two daughters have appointments for 11:20am and we've been waiting patiently for 20mins and no one checked on us but the guy and his wife walks in and see the doctor before she goes and say are you sure let me check and then say sorry. We're just now being seen at 11:44am. read more

Torrance Avenue so I did and $26 dollar and :45 I had a brand new Glasses as advertised. I purchased my daughter's glasses here and bought the one year protection plan at that time and was told that it covered everything except lost glasses as long as I could bring in what was left of the glasses they would replace them for up to one year, glasses for a teenager get the one year protection plan. Fast-forward two months now my daughter goes in her room and find's her glasses on the floor with one of the lenses missing, I think thank God for protection plan....NOT!! Well it back to this location I was told by the manager because one of the lenses was missing it was considered a loss so they were not covered and I would have to pay for a new frame and lenses if I wanted to get them repaired. (Me) Way wrong answer! (Manager) someone should have told you. (Me) they didn't tell me that thank god I only got my daughter's from here losing religion time to go can I have the number to the General Manager? (Manager) no...here call call customer service. The customer service number on their paper work does not service lensCrafters anymore, but he did transfer me to what they thought was another local store. They told me sure will cover it come on in sorry you had that experience they would note that in my file and call on the other Manager. Great no her store is in Kansas so she told me to go to LensCrafters around the corner on Torrance Avenue so I did and $26 dollar and :45 I had a brand new Glasses. read more

I have been going to this lenscrafters for over 3 years, and every time I've received superior care. This past visit last month was even better with the new technology Clarifye. I was in and out of the appointment in 30mins and received my glasses an hour later. Dr Samij was also very informative about my own concerns regarding my eyesight. I will for sure send more buisness their way!!! read more

Do Not Bring Your Business to this location. Worst Customers Service, as mentioned by previous customers. HIGHLY Recommend - American Best Contact/Glasses art 2060 River Oaks Drive 708) 891-2004! read more

I have experienced great eye service at this location especially under Dr. Nimira Samiji! She is definitely a valuable asset to LensCrafters. Her professionalism, caring, quality, and informative services have motivated me to return yearly for my eye checkups, follow her instructions, and make appropriate eye glass purchases. Thanks Dr. Samiji and other staff for your services! read more