The doctor was excellent. But the people you have to deal with, setting up appointments and…read moreordering glasses, treat you like you are second-class citizens. All of them are very insulting. I will never go there again.

This place is just as bad as Walmart optometry. Impossible to get anything ordered if you have a jobread more

I had an appointment for an eye exam on January 24, 2025. My son received his glasses about two…read moreweeks later, but I did not. I waited patiently, but I attempted to call more than once. My voice messages were never returned. On February 27, I came into the office to inquire about my glasses, and the woman at the desk said that a large box of glasses had just come in and perhaps they were in there. I took her at her word and left. No one ever called to tell me my glasses were in or to follow up with me. On March 10, I called and left a voicemail saying that if my glasses were not in yet that I would like a refund. No one returned my call, so I went into the office on the afternoon of March 11. The girl informed me that there was no possible way she would ever have time to return voicemails as she was the only one there and overwhelmed with work. However, she said she did receive my voicemail and processed a return. She said it should take 7 to 10 days to get my money returned to my payment method. On March 19, I still had not received a refund, so I contacted my insurance, VSP. They said that they would call the doctor's office and inquire as to what was going on. I reiterated that I just wanted a refund for my glasses, and I was not disputing either exams or my son's glasses. An insurance representative called me back on March 20 and told me that the doctor's office would cancel the lab order for the glasses and perhaps it was the lab all along that was the problem. The representative stated that she hoped that would help with my refund. I immediately called the doctor's office to inquire about my refund and was told that it would be 7 to 10 days from that point. On March 27, I went into the doctor's office and again inquired about the refund of $155 that I still have not received. I requested a printed copy of a receipt showing that the refund had been processed. The woman at the desk stated that someone named Amy had gone home for the day, and Amy was the only one who knew how to access that part of my account. The woman stated she was "creating an action plan" for herself to call me back the next day. I did not receive a phone call on March 28, and I still have no refund of a product I did not receive. I was told April 1 that some entity called Stripe would be contacted to determine why the money they now claim was refunded on March 17 has not actually been refunded. I was told that since I paid with a card that they cannot issue me a cash or check refund. As of April 3, 2025, I have not received a refund of $155, which is the amount of the glasses that VSP requested be cancelled. I just want my money back for a product I never received.

I was apprehensive after reading all of the negative reviews but after visiting it was the best…read moreoptometrist experience I've had. Dr. Mallory is very knowledgeable and professional while also creating a friendly atmosphere. My appointment was done in a timely manner and all of the staff was amazing. I highly recommend this office

I have been going to Dr. Waggoner for my glasses for about 35 years. He is a great person, and a…read moregreat optometrist. His staff is very friendly, and knowledgeable. I will continue to get my glasses and checkups there for as long as I can.

Wow, Dr Waggoner is excellent. Just visited for a kind of emergency situation with something blown…read moreinto my eye. He could not have been more professional or more kind, his manner and style are really excellent. He resolved my issue and showed a lot of concern and plans to personally call me the next day. His staff were also very friendly and helpful. Very grateful to have this wonderful resource right here in the area without having to drive all the way to Bakersfield.

Dr. Caroline takes the time and interest to do an excellent job both professionally and personally…read more Very reasonably priced and convenient location for me. Having only one eye, I take my vision seriously, so does Dr. Caroline Robison. As Arnold said, "I will be back."

Jackie at the front desk is the kindest person. You always feel so special. Dr. Robinson is so…read morekind. She explained everything. But really Jackie is the reason to go!!!

Dr. Fagan conducted an eye exam during which I mentioned that my left eye had been tearing…read moreexcessively for about a year. I asked if there might be something in the eye causing the issue. At the end of the exam, he simply stated that we were finished, without offering a prognosis or explanation. I had to ask specifically what was causing the tearing and whether anything was wrong. He then told me there was nothing in the eye except some calcium buildup. His response felt dismissive, and he appeared slightly irritated by my continued concern, which I found surprising given the duration and persistence of the issue. Unsatisfied with this prognosis, I sought a second opinion from another doctor in Bakersfield. That doctor performed a simple test and quickly identified a blockage in the tear drainage from my left eye to my sinuses--something that had been causing the excessive tearing. I am now scheduled for a procedure to correct the issue. Based on this experience, I would not recommend Dr. Fagan for those seeking comprehensive or attentive eye care.

Our family still goes to this office. It's clean and usually all the front office staff is nice…read more But the real reason we love this place is Hunter! He helps you order your glasses and when you pick them up he makes sure they fit right. He is funny, he remembers you when you come in. I think he looks just like Ashton Kutcher. But I have also heard he looks like Clark Kent. Lol whichever it is it's good! The place wouldn't be the same without him.

I would and do highly recommend Dr. Caroline to all of my friends and family. She is super patient,…read moredoes not rush and has great communication skills. She is by far the best optometrist I have ever worked with. Pricing seems more than fair, I was even able to purchase my glasses from her (which also seemed to be as reasonable as any of the large eyeglass suppliers).

Dr. Caroline is very thorough and takes her time with each patient. She doesn't rush the…read moreappointment, and is very knowledgeable. If you don't see a frame you like just let her know what style you want and she will order at least 4 examples for you to choose from. I worked in ophthalmology and this level of service is unheard of. Dr. Caroline make use of texting to stay in touch with her patients. I like this in a doctor. Prices are extremely reasonable. I have found my eye care specialist for the rest of my life.

Then go into this facility for quite some time. Very professional. I also enjoy the doctors. Great…read moresense of humor.

I have been going here for years and my faith doesn't waiver. I desperately miss many of the staff…read morethat made the place amusing as well as professional. They are still professional and have the best selection of glasses in the HD. I wouldn't go anywhere else.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.