Usually I go to a different eye doctor that I'm not terribly impressed with. I wanted to try…read moresomeone new and I'm glad I did! The two ladies who greeted me were super! They helped me find the right glasses for me. The doctor was awesome. She explained everything she did and was very personable. This is definitely my new eye doctor!

These two ladies are amazing! They give quality service, every time. Even when they are incredibly…read morebusy.

Made an appointment for today at 11am, I had scheduled this appointment back on 12/20/24. I…read moreremember the call vividly as I was asked if I needed an exam for both contacts and glasses in which I stated just glasses. I had also asked if my insurance was on file and if the benefits would apply towards glasses for this appointment. I went today as was told I was not on the schedule. I asked to talk to the office manager as this is the second time that I have gone for an appointment only to leave without being seen. The office manager (Misty) Dr. Hedquists wife told me how it was impossible for me to have an appointment, she was defensive, and argumentative with me when I explained that I had called weeks ago to schedule this. She somehow felt she was owed the right to get upset with me when I explained that I could not sit there and wait to be squeezed in, this is why I scheduled an appointment so I could be seen at the time I could make work. I did not have time to be "squeezed in". She also felt the need to throw in my face that I had an appointment in Oct 2024 that was cancelled. That appointment was cancelled because I sat in the lobby for 45min past my appointment time and needed to leave to get my daughter from daycare. I explained this to Misty, she then continued arguing with me. I was amazed. Not the smallest amount of concern came from her. Dr.Hedquist has always been great which is why I have been a patient for many years, the staff there has always been pleasant and helpful, the office is typically such an upbeat and pleasant place to visit. This was my first encounter with Misty, her overall lack of compassion and understanding was mind boggling. I will mention Dr. Hedquist called me later on and apologized for what happened and did seem genuinely concerned about the situation, which is the complete opposite of what I experienced when dealing with Misty at the office. To blame the patient, argue, and show no concern for your patient is not someone who is meant to be dealing with patients.

Just went here for the first time a few weeks ago. Personalized care from a physician and staff…read morewho take the time to listen and focus on each patient as an individual is rare in healthcare today. If you've grown tired of being just a number, as a patient who's rushed in/out with little attention to detail, consider Dr. Hedquist because you'll find NONE of that in his clinic.

I stopped in here after having a few great experiences at the store on Pierce November, and set up…read moreto finally get new glasses. The checkup was a breeze, and I had my new glasses picked out in no time flat. Twas the day before payday and I had to pay in full (mind you with $100 off for a holiday sale, a very nice bonus) and was told to pay that day as it would take five to seven business days for my glasses to be done. so I paid Saturday and checked in the following Tuesday; seven business days later and no word. on the tenth business day was told my order would need an additional four days, with business days and holidays making my seven day order take three weeks. If I get them by New Years I will leave a more positive review but at the current moment I am understandably upset for how much money and time I've invested.

i had no problems the first second and third time i went and got my exam s from a wonderful…read moreoptometrist! i was not sure as to why i was not given dark glasses when i left as i had gotten my eye s dilated and made a point to let them know that i wanted the dark glasses.i did find it queer that they told me they do not give medicaid participants morning appointment's ? i left happy knowing i was allowed to speak my mind without repercussions! thanks exact eye care !