Love Dr Smith. He was my optometrist at Vision Savers in both Macon and Dublin. I'm not a big fan…read moreof the virtual docs although they are good too but I need for someone to physically look into the old peepers. The staff were very friendly. Price wise they are more expensive than Vision Works, America's Best, etc but they have some nice frames to choose from. I am not a difficult person so I narrowed it down to 2 with the help of the associate and got 1 because I am very disciplined. Get what I come for and nothing more.

After waiting for an hour and a half after my scheduled time to be seen Doctor Smith saw me and…read moreexamined me. He wrote a prescription and told me to come back the following Monday for him to get a quick look and told me I was good to purchase my contacts. I checked out at the front and paid $75.25, I told the receptionist the doctor asked me to return Monday and that I would be back that day to order contacts. when I showed up Monday at 12:30 (lunch) I was told that doctor smith was gone for the day. I said that's fine I'd like to purchase my contacts at which point I was told I don't think that's a good idea with out seeing the doctor. I told the lady that I was suppose to see him today and was never told to come prior to a time other than what is listed on the door for operating hours. She that's ok you can come back tomorrow; I replied with I took an hour off of work and drove 30 minutes to be here and she said I u destined would you like for me to set up a time to see the doctor tomorrow. I said no please transfer my prescription and she said she wouldn't do that until my evaluation is complete (even though the doctor said I could purchase them after he saw me a week earlier). I asked if I have paid in full and she said yes, I said then why did you charge me if the eval is not complete and she said this just how we do it. I said I have to work to pay for doctors and eye insurance and that I can't come back up here again so please issue me a refund. She issued me $55.25, and never told my why I wasn't given the full amount.

Every time I have been here they treated me well. They seem to have competitive prices, nice…read moreselection, qualified professionals, and a nice lobby area.

If I could give 10 stars , I certainly would. This was a most excellent service I have ever had…read more I am traveling the southeast, my glasses broke at the temple and I did not bring a spare. Big mistake. I called Brown's Eye Center to see if they were available and could possibly help me. The phone receptionist was kind, polite and professional and advised me to come in and let them check the eyeglasses. I did go in and was met with a professional, kind and most eficient optician you will ever meet. I appreciate the service and their great attitudes of everyone there. They fixed my glasses most excellently and I was on my way to my travels. Thank you Brown's Eye Center. You aall are fabulous and I need to tell everyone!

I have been extremely pleased with the entire staff at Visionworks in Warner Robins. They have been…read morevery kind and cordial to me. With every visit, they have made me feel welcomed. I have to give a special thanks and deepest gratitude to the general manager. Your kindness, experience and advice have been important to me. Thank you so very much!

Very pleased with the quality, friendliness, and professionalism of this Visionworks. I had a…read moreproblem with my glasses, and they stood behind the 100 day "guarantee". A special shout out to Terrence Evans- the branch manager, who attended to my bifocal line issue and did the fit adjustment. Thank you!

When I went in last January, I came away very satisfied. I was treated promptly and with no…read morequestions asked. The exam was very professional. The staff was very polite.

The workers up front and nurses were incredible and not having to get my eyes dilated at the eye…read moredoctor was incredible. However, Dr. Dixon was such a disappointment and so frustrating to deal with. He tried to decrease my contact strength prescription without letting me even try on any trials (thank God for the woman checking me out who made sure to find some me to try on before we ordered because I would've been pissed off getting contacts that I couldn't see through), kept promoting some podcast he was going to be on, tried to tell me that my primary physician wasn't going to truly check on one of my health conditions that I needed to get an ultrasound from him instead, told me to look something up using AI, and couldn't dumb down an explanation of something that was, as he described it, "pretty sciency" (I'm a month away from having a masters degree in biology mind you). He tried to schedule me for an unnecessary procedure after telling him I'm losing my insurance very soon. He also stated he "wouldn't be mad" if I chose to stay with my original prescription instead of going with the lower strength one, as if a decision regarding my body and what is going to be best for me should include factoring in his emotions. A genuine disgrace to eye doctors who are actually worth a hoot. If you don't want to be scared into going to the doctor or receiving an unnecessary procedure, I recommend going elsewhere.

This is based solely on my pick up experience today, please see my previous review regarding my…read moreexperience on the day of the exam. The pick up process was seamless. I walked in and was immediately greeted and seated. The rep that assisted me came out soon after and gathered the info needed to retrieve my glasses. The whole pickup process took 10 minutes, if that long. The rep was very nice and helpful in answering my questions.

Bad customer service. Do not waste your time or money. You don't see a doctor in person, its a…read moretelehealth visit. Waited 2 weeks for glasses to arrive and prescription was incorrect. Received conflicting information. Was told will send glasses back to fix, then was told unable to make glasses, then told need a referral to another doctor. Having a hard time getting this resolved. The manager Michael was not knowledgeable about any of the procedures. Requesting a refund.

Review Title: Unacceptable Service and Complete Lack of Professionalism…read more I have worn glasses my entire life and never experienced such unprofessional, disorganized, and frankly careless treatment from an eye care provider. This office has completely failed to meet even the basic standards of communication, follow-through, and respect for patient needs. The doctor rushed through my exam as if I were a burden, spending barely five minutes with me. When I requested a necessary accommodation letter for my job, the one they initially sent was so poorly written that my employer said it made no sense and was completely invalid. This forced me to request a corrected version -- which I've now been waiting on since Saturday. It is now Friday, and not only has the updated letter still not been sent, but I've also been ignored and left hanging in a situation that directly affects my employment and ability to work safely. This kind of treatment is absolutely unacceptable. It shows a complete disregard for patient care, urgency, and responsibility. A simple task like faxing a corrected letter to my doctor has turned into a week-long ordeal -- and still, nothing. If you're looking for eye care where you'll be taken seriously, respected, and properly supported, look elsewhere. This experience has been beyond disappointing -- it's been infuriating.

Rhonda & Kim absolutely ROCK! I came in with broken glasses at the end of the day, they not only…read morewent through what felt like a million glasses selected specifically for my face. Took their time, even took photos of each one so I could see what it looked like. I ended up choosing two pairs I would have never selected for myself. They got me a great 2 for 1 deal. Both were so knowledgeable on all the eyeglasses options for the order. Even at the end of the day, they were happy and friendly. Above and beyond customer service! Will return!

Everyone here is excellent - knowledgeable, courteous, helpful. I have had to go in a couple of…read moretimes to get torn contacts out of my eye, and Alan has been wonderful! They really care about their customers.

Like most folks, I used to get my contacts on-line but have since transitioned to Eye Designs for…read morecontacts and glasses. Alan Wynn has helped me many, many times both while I am in town and on the road. He is friendly and professional. He really goes all out to satisfy his customers. I suppose I could save a bit on a box of contacts but I prefer the customer support that I get with Eye Designs. In the long haul, it pays off to my benefit. PS - Support your local community by using local providers.

I live in Macon and was very displeased with trying to find a medical appointment here for my…read moredaughter. After getting nowhere with several providers in Macon, I called here. First, I got someone on the phone ..no answering service or answering machine. Second, I was able to make a same day appointment. We arrived when we were told to arrive, which was 30 minutes early in order to fill out some paperwork. I think our appointment was delayed due to a late show, but it was not a bother to me since I used to be that way when my life was overscheduled and now it was not. The doctor was very professional, detail oriented, and trustworthy. The staff was very personable. I would highly recommend this office and plan on coming back.

Recently completed cataract surgery on both eyes and could not be happier with the results. For the…read morefirst time in years I can drive at night without worrying about it, and my distance vision is as good as it ever was. The staff is friendly and helpful, everything was explained adequately. The cost of the procedure was surprisingly low. My only complaint is that an appointment scheduled for a particular time may last for hours, much of the time sitting in the waiting room. I understand that medical procedures can't be precisely scheduled, but there ought to be a way to cut down on the wait time. That said, I would not hesitate to recommend Dr. Moore and his colleagues to anyone.