Went to New Hartford Eye Associates for new glasses was tested, paid for glasses. When they…read morearrived...the prescription was SO weak it made no difference, so they retested my eyes and got it right, but now they want me to pay for the correct lenses for another $65. If they mess up...you pay the difference. Avoid, you'd do better getting your glasses at the mall.

I've been coming to New Hartford Eye Associates since 2016ish. I've seen several optometrists, a…read moreplethora of glasses consultants, and been helped by numerous front desk personnel. Good: Everyone is nice, and everyone is good at their jobs. They have the best selection of high end frames in the area (which means they do NOT have the best selection to affordable anything). The lenses are soooo much more durable and higher quality in general. Do NOT think that buying glasses off Warby Parker is going to give you the same experience. It won't. Bad: they don't make the glasses in-house, so sometimes they can take a while to receive. 2020-2022 were particularly bad for supply chain issues, so reviews you read during this time period are reflective of that delay. It also took longer to get an appointment during this time. They cater to luxury over affordability, which is great for me, but means that sometimes I get my prescription from them and order glasses and lenses online (although I inevitably regret this choice every time because the quality is so much worse). This place is the epitome of you get what you pay for.

I had the same TERRIBLE experience with the previous recent 2025 reviews at the North Utica NY…read moreVisionworks. Visionworks front desk staff, an old and rude woman with bleached hair, gave me a pair of eyeglasses with a badly BENT frame. Also the prescription was OFF and I can NOT focus my eyesight with this pair of bent eyeglasses. This Visionworks staff then sent me out of the North Utica Visionworks store without giving me a chance to have the POORLY made eyeglasses checked by its store vision care staff. I RETURNED the poorly made eyeglasses back to Visionworks. My vision insurance was charged $575 by Visionworks and I left Visionworks that day WITHOUT eyeglasses. An official and exhausting complain process was filed. That very rude Visionworks old lady staff still works at the North Utica front desk.

Very bad service representative, after looking at glasses and decided what I wanted, she then told…read moreme that even with my insurance I'd have to pay 40$. Of course I wasn't getting the glasses so she said ok I'll put your card insurance on hold, I said I'm not coming back and she put it on hold anyway. So I go to Walmart to get glasses and they said I was unable to get glasses because vision works put my insurance on hold. Long story short, I had to wait to call this morning and have them remove that hold on my insurance card. Finally I was able to get glasses from Walmart with no extra charge and I have money left over to sunglasses. Bad business visionworks. Great business Walmart. P.s. this is the visionworks in North Utica in Utica ny. Best place to go to is Walmart on commercial drive in New Hartford ny.

Excellent service and very knowledge staff. The eye exam was very thorough along with glasses…read morebeing reasonable. A good selection of glasses

Great Place of Business. My family and I have been going to Eye Q since they have opened, and love…read morethe attention to detail, quick appointments, quality of products, and great service they provide. Diane caters to your every need and is very helpful when it comes to insurance coverage, ordering, and making you satisfied. Dr Carrock is very patient and extremely professional at what he does. I recommend you give them a call on your next appointment as they provide rebates and have the newest styles and products without the big dollars....