I had an appointment scheduled for my daughter to have her teeth cleaned and we live 35 minutes…read moreaway. We were new to the area, which I explained to the gentleman when I scheduled the initial appointment. I work until 4:30, so we took the last appointment. The gentleman was kind on the phone. But when we got there, I didnt know where to park or where we were going. So, I called saying I think I was there, but didnt know where to go. That was at 5:08pm. I got upstairs, and the receptionist told me we were too late for the appointment. It was 5:10 when we got up there and canceled the appointment. I explained I was JUST on the phone with someone who directed me where to go. He didn't tell me the appointment was canceled. The receptionist had a smug look on her face with TERRIBLE customer service. For a business that has a HOLY BIBLE on their front desk, they certainly dont know how to treat people. DON'T GO HERE!!!!!

OMG Best dentist I ever had!!! He is so caring and great with children. My daughter Jennifer loved…read moregoing to the dentist after he took over the practice from Dr. Reed. My dad and I went there for years. So sad he is going into retirement. A GREAT DENTIST.

Great office! Everyone is friendly & makes you feel comfortable. Dr. Hey has a dental album…read moreavailable that has before & after pictures to view. Life changing smile makeovers that are unbelievable! If you are looking for a great dentist that cares about his work & his patients, Dr. Hey's your man.

Michelle is a very sweet and talented hygienist who does a kind and meticulous job on cleaning my…read moreteethand Dr. Frehner is friendly and professional. Sharon is very competent as well as friendly and helpful. Michelle takes all the time needed to clean my teeth with the water tool since I have crowding on my lower front. She and I share some household and family updates as well and we drive the same make of SUV. Always a good experience

One of the things I really value is Michelle who has cleaned my teeth for more years than I can…read moreremember. It isn't just the excellent job she does but she is always straightforward about what the X-rays (yeah, I know they're not really X-rays these days) show but what I can be doing. In particular, like today she talks about what I could be doing better, but she has a pleasant, informative way of telling me. The only thing is that they are so busy, one must schedule well in advance to get in at a preferred day or time. But once I'm there, the services are always very good (I've been to others recently for other problems).

I went to Aspen in Freeport and upfront they look good. The woman in the business office…read moreMISREPRESENTED how they manage the Care Credit and flat out lied to me. I did not know this until a year later. I would at all costs avoid these guys. I am giving them 2 stars because the dental tech was way cool and very good at what she does. She needs to go to a more reputable dental office.

Had a lot of problems with my teeth. A friend recommended…read moreAspen Dental in Freeport. From the moment I walked in,the staff there was welcoming, ready to help me get back to smiling, great customer service! They were very caring and wanted to keep me comfortable and happy. Thank you to Dr. Patel for helping me choose the best option and doing a great job with the surgery, Katie K, my hygienist, AJ, the office manager, Ashley, for greeting me every appointment with a smile and ready to answer all my questions, Ashley, Nikki and Diamond, the dental assistants, thank you for keeping me comfortable and being available whenever I need you and a big thank you to Ryan for my new smile! Wonderful staff and excellent job! I am a very satisfied customer!

Would recommend. Great dentist - great staff, very friendly. Office very up-to-date and clean.read more

From the owner: Family and Cosmetic Dentistryread more

Dr. Alt and his staff did a great job when my son needed his wisdom teeth removed. We did not have…read moreto wait very long in the waiting room. He was told what to expect from both dentist and his assistants. I would highly recommend them!

Arlene is AMAZING!!! Everyone at Aspen is great, but Arlene goes above and beyond. Her bright and…read morebubbly personality comes through the everything that she does.

I have never done a review before but this warrants such action. I went to Aspen for a loose tooth…read more I know my teeth are not in the best shape. They did all the x-rays and then Dr came in. He then proceeded to tell me that all of my teeth need to be extracted. I was in shock. He said I have bone loss and there is no other alternative. I believed him he is a professional right? Shortly after the news I was scheduled for the procedure 2 days later. Then they shuffle me off to the finance department. Had to up credit on my care credit card. After I got home and talked to some friends who said get a second opinion! I did just that. Guess what I only need 2 extractions possibly 3! So today I would've been toothless. But now I have a true dentist that cares about me and not how much money they can make off me! Also Aspen charged my credit card $8000.00 before procedure was done! Now they tell me at Aspen it will take two weeks for refund. I have paperwork given to me to file complaint to the state and I plan on doing just that! This way of dentistry needs to end! Would never recommend anyone to step foot in that place! I couldn't choose no stars but they are negative 10 stars in my opinion.