To start with, the office manager and techs are nice and do their job well…read more I have been using epic for a couple years and up until November everything was great. I was told I needed a cavity filled and scheduled the appointment in late October. I had it filled by Dr. wilson, two weeks later I was still having pain in that tooth, I texted them and they told me to come in. I was told it was just not shaped correctly, so they took some of the filling off and sent me on my way. Two weeks after that, around thanksgiving I was still having issues, so I called and they told me to come down. I went down and they did a third x ray and she told me it looked like the tooth they had filled was fractured with an infection. They gave me a referral to Northwest endodontist and a prescription for amoxicillin. I went to the endodontist who told me they weren't sure why I'd been refered to them as all I needed was a root canal and crown. I got the root canal from them since they had an opening sooner, and then got sent on my way back to epic to get the crown. They got me in about two weeks later, now having has a temporary crown in for a while with some significant pain. Realizing they hadn't given me a quote for the crown I asked and was told it was close to $500, that they were apparently not going to tell me was the oop amount until I got there I suppose. This is on top of the $400 for the originally work, $200 to see the endodontist that I didn't need to see, $350 for the root canal and $200 for the X-rays and exams. A cavity filling at epic dental has costed me 1200 to date without the $500 for the crown. Id had good experiences with them when it comes to cleanings and exams, but this last couple months trying to get cavity filled has been a nightmare, a long, painful expensive nightmare.

My experience at Epic Dental has been epic... truly! I moved here from Houston, TX and LOVED my…read moredentist there. After seeing 2 other dentists in the Rogers area who wanted me to spend a lot of money on other things before fixing some damage to my 2 front teeth (everyone sees those teeth!!!)... I saw Dr. Heather Jones and she and her staff have become angels in my life -- REALLY. My 2 front teeth were fixed today, and I have my confidence back and ... just feel so grateful that she listened to my concerns and cared about me. She and her staff are sweet and kind and funny and down-to-earth and ALSO very skilled at what they do! Their equipment beat anything I ever saw in Houston, which surprised me, since Houston is a big city and Centerton is not. I've already got another appointment scheduled, and am thrilled to have found my new dental home here in Northwest Arkansas! Thank you, Dr. Heather and the Dream Team!

Staff is kind and knowledgeable. They truly care about you and love their work! I never have to…read morewait long and can get in and out quickly.

As someone with dental anxiety, they did a great job making me feel comfortable. I was abke to make…read morean appointment and fill out all the paperwork online and was able to be seen quickly.

Dr Stringfellow repaired my teeth Quickly and Beautifully!!! Dr. Stringfellow is incredible! I've…read morehad poor teeth my entire life. I learned to smile with my mouth closed. After an accident I went to Pinnacle Hills Dental group and Dr. Stringfellow told me he could repair my damage and repair my bite and other teeth. Now I have a beautiful smile I am proud of. LIFE CHANGING! The staff were friendly and helpful and worked me in quickly. Dr Stringfellow Answered all my questions and reworked all my top teeth and gums without me feeling it! I can't believe how nice my teeth are now and what a great caring staff Pinnacle hills has. I would give Dr Stringfellow 10 stars If I could. I wish I would have had my teeth fixed years ago.

I have never had a cavity or issues with my teeth. The dentist and hygienist both discussed a…read morecouple of teeth but never clearly stated I had a cavity or concern from the X-ray. I was shocked when I went to check out and they wanted to schedule 3 fillings but the hygienist could not articulate what that meant. I asked the lady at the desk if I could talk to the dentist as I did not understand about filling cavities as it was not clearly articulated while I was in the chair. I asked for her to call me. I never heard from the dentist. I found a new dentist and did not mention anything from this office and my new dentist said my teeth are perfect with no issues. Pinnacle Dental Group looks for every opportunity to make money, even with those who have great teeth. I would get a second opinion if anything concerns you on what they tell you needs to be done.

I waited until I got my second opinion to write this review. What I suspected seemed to have been…read moreconfirmed. I went for a routine cleaning and after my X-rays I waited 52 minutes in the chair with no word from anyone as to what was happening. The dentist came in and looked at a single tooth and determined I needed a deep cleaning procedure on the one tooth he looked at and therefore would need to come back for my cleaning. I received an estimate for the one tooth and was escorted out. I was skeptical as I have never had any issues with my teeth, I get cleanings every 6 months and if he had seen this issue wouldn't he have checked the rest of my mouth to see if any other teeth needed this procedure? I really got the impression that the office was running very behind and just needed to relieve the pressure from the schedule. I went to another dentist a few weeks later who did a cleaning. The hygienist and the dentist both indicated there were no issues whatsoever with my teeth and in fact, I had very little plaque throughout my mouth

Outside of the great hours offered at this office, the team is very nice and accommodating…read more Everyone is helpful and willing to assist as soon as one walks through the door. I appreciate their flexibility and quick service. I never feel like a number, but a true patient that is not rushed to get to the next appointment. I'm glad that I've found this gem in NWA. It's easy to get to and a breeze when returning to the office midday. Not to play favorites, but Ana has been great the last few years, especially during the pandemic. Thanks for all you do!

Horrible experience! The assistant actually made my daughter cry in the car on the way home. She…read moresaid " the lady made me feel bad about myself". Congratulations Lacey you picked on a mentally disabled person

I scheduled an appointment for my husband's first visit at this office, which I had noted as 9:15…read moreAM. He arrived at that time, only to be told he should have been there at 9:00 AM to complete paperwork--and that there was no longer enough time for his appointment. He rescheduled for Monday. Shortly after, the office called to change the rescheduled time, which was fine. But then they called again to say he had "rescheduled/canceled too many times" and that the dentist was refusing to see him at all. Just be aware--this is the kind of policy and attitude you're dealing with. If anything goes wrong with your timing, even on a first visit, you may find yourself dropped altogether. We've brought our children here multiple times in the past, but after this experience, we won't be returning. I've never encountered such inflexibility in a practice that serves the public. It just doesn't make sense. Thankfully, there are plenty of other dentists out there.

Dental Hygienist was perfect. She was thorough and very careful. Told her she was the most gentle…read moreI'd ever had.

The staff is very nice and kind. Everyone tries to help. My dental hygienist, Anna, is always…read moreprofessional, caring, and fun. She gave me the best advice on using a water-pick, mouthwash, and toothpaste. I let you find out about those secrets on your own.

So happy to have found this dental practice. Dr. Trogdon and staff are professional and friendly. I…read morehighly recommend this practice.

Today was the first time in 12 years that I've stepped into a dentist office. I was anxious but the…read morespace was inviting and Randee was a perfect hygienist. She made conversation, I'm sure to help my nerves, and explained what she was doing and what she saw. Dr. Trogdon was informative and kind and was able to provide crucial information and insight while also just recognizing I was nervous. feeling much easier and more confident about taking care of my dental needs moving forward.

Dr. Casey and his staff are wonderful and pay close attention to my dental care…read more Great choice if you are looking for a new dental office.

Dr. Casey is very calm and collected and doesn't push a bunch of extra services even though his…read moreoffice can do all the extra stuff you could want. He's very honest, and I never feel like I am putting anyone out when I ask questions. The whole staff is kind. I have had so many bad experiences with other dentists, it's truly great to find one that not only seems to care but that I feel like I can trust.