Honest Review of My Visits:
I visited Smile Solutions for…read morethe first time on Monday, November 10, 2025, after scheduling an emergency appointment to repair a chipped tooth.
I'll be the first to admit: going to the dentist is not exactly my favorite hobby, however life (and teeth) happens. I arrived with one goal in mind: fix the tooth. Nothing more, nothing less.
Front Desk & First Impressions:
The front desk receptionist was warm, friendly, and charming. The lobby was cute with light music playing which is a nice touch for someone whose nerves were already plotting an escape. The wait time was short, and I was called back quickly. The restroom was clean!
Dental Assistant & Dentist:
The dental assistant was very kind and personable, though I wasn't my usual chatty self since it was early and I was on a tight schedule. After X-rays, the dentist came in, introduced herself, and asked thorough preliminary questions. I especially appreciated her sensitivity in making sure my chipped tooth wasn't the result of any unsafe circumstance.
Before I knew it, she reclined the chair and began working. My heart was racing, my palms were sweaty, and I was moments away from calling for a timeout-but suddenly, she was done.
Quick, efficient, and practically magical.
Things I Didn't Love:
I wasn't a fan of the music playing during the appointment. I also didn't enjoy being approached mid-appointment by a receptionist requesting payment before treatment. While I understand the business perspective, having completed all paperwork online, checked in, and provided my insurance card, l assumed payment at the end would have been sufficient.
Quality of Work:
Despite the minor hiccups, I was very pleased with the actual dental work. My tooth looked great.
Second Visit - Even Better
I returned for a second visit on Thursday and received the same warm greeting and short wait time. This time, jazz was playing this is an immediate improvement and I have zero complaints. I met the dental hygienist, Amika, who was incredibly gentle and completed a thorough assessment of my mouth, including bitewing X-rays. I also really appreciated the diversity within the staff, which made me feel even more comfortable and welcomed.
I met with Dr. Smalls again to create a dental plan that genuinely feels customized and solution focused- truly living up to the name Smile Solutions!