A facility focused on genuine caring and a respect for the elderly, which is what we all want for…read moreour loved ones. Very recently my mom passed at Sunrise at the age of 87, and the tears were flowing with the family and the staff which is why I used the word "caring" above. There was obviously a strong connection between the team and her (and my dad) which is not something you read in a contract, nor can it be fabricated. The foot soldiers are solid and do a job few of us want. Also, upper management does everything it can to make sure financial and daily needs are meeting expectations. In closing, my 91 year old father is still living at Sunrise and when asked if he wanted to explore other options he emphatically stated "NO".

I love this facility! The staff is awesome - really take the extra time in caring for their…read moreresidents and many of them have been there for 20+ years -wow! Mgmt is really engaged and work hard to take care of their staff and residents. I recommended them to family friends last week and I'm looking forward to seeing them move in!

My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

I am a big fan! I called with an immediate need for full-time care upon discharge from the hospital…read moreand the owner and caregiver came out to the house early the next morning for an interview. Wow! The caregiver is a rockstar and the owner of the company checks on regularly. I am super impressed with the customer service AND the great care! Thank you!

This is truly a caring service from the initial interview with Jerry (owner) and his…read morewell-thought-out decision to assign Jennifer, a beyond experienced caregiver to me. I could offer a long list of superlatives regarding my positive experience with this company, but I simply state that Synergy Home Care of Rochester is "perfect".

I am very pleased and grateful for the care my mother has received at American House…read more Dee Jones has treated my 93 yr old mother with tenderness, sincerity and professionalism. Dee is a great asset to this facility.

From the owner: Located in Rochester Hills, MI, American House Hampton Village is a premier Assisted Living and…read moreMemory Care Facility offering compassionate care and best-in-class services. Our dedicated team provides personalized assistance to ensure the well-being and comfort of our residents. We are committed to enhancing the quality of life for seniors in the Rochester Hills area. Our focus on dignity and respect sets us apart as a trusted provider of senior care services in MI. With a range of amenities and activities designed to promote social engagement and overall wellness, American House Hampton Village offers a nurturing environment where residents can thrive.

Kim was a great help to us thru this difficult process. She helped navigate us in finding a good…read morefit for my mom and was very patient and kind while we struggled to come to terms with the decision we needed to make. She was understanding and never pushed us.

STONECREST OF ROCHESTER HILLS - BEWARE! Caregivers only get 2 weeks training and have NO…read moreEXPERIENCE. In addition, our family lost total of $7,500.00! $5,000.00 because they did not keep track of most basic needs/essentials of older people (dimentia). My parents "lost" dentures and hearing aids with their lack of "care". There was a lot of neglect and caregivers stealing personal items and you PAY TOP DOLLAR for this?! In addition, on move out there was normal wear on the room and they charged to have the ENTIRE ROOM redone at a cost of $2,500.00. The building may be nice, but don't let this deception fool you! Its about the PEOPLE (caregivers and management).

Before it was taken over by Anthology, Stonecrest was a class act. Do not be fooled by the beauty…read moreof the facility. They will definitely tell you what you want to hear. I can speak specifically about Memory Care - and the bottom line is - RUN! You DO NOT want your loved one in this Memory Care facility. They charge a boatload and do not compensate their help. As a result, they have lost great staff and have a temp company working for them. There is a lot of yelling at and amongst residents which has created a toxic environment for the seniors. I witnessed residents being ignored when they asked for help. Food is inappropriate for Memory Care residents - fries, chips, salty, and often uncut. More than once I had complained to management about the food. I even spoke directly to Ted Turner, one of the corporate leaders, when Anthology took ownership. I gave him pages of recommended daily allowances for seniors and he said he would get back with me - and never did. The room reeked of urine - and our loved one was often found sitting in soaked briefs. Laundry in Memory Care was scheduled once per week. Pre-Covid, I spent many of my visits doing the mounds of wet laundry due to my loved one's incontinence while caregivers did a lot of sitting. Staff actually stated to me, "if the families could see what is going on back here (in Memory Care) they would be very upset." More than one person stated that they were thankful we were moving our loved one (for her sake.) Leaving Anthology was the best thing we could do as she is thriving in her new facility. Thank God! ADDENDUM AFTER CORPORATE RESPONSE-I spoke to Eric in person at least one time last year. No change. A lot of listening and no action. Best wishes to all of you!