I'm extremely disappointed with the treatment I received at this salon. I called ahead and…read moreconfirmed a 1:30 PM appointment. I arrived on time, sat down, and was completely ignored -- no greeting, no acknowledgment. Two walk-in customers who came after me also sat down, were greeted, and when we were all eventually seated, they were attended to immediately while I was left waiting. After 25 minutes of being disregarded, I got up to leave, only then did someone ask me to "please wait." By then, it was obvious that I was not a priority. The difference in how I was treated (I'm a black woman) compared to the other (white) customers was glaring and unacceptable. I have supported this business before, but after experiencing this blatant disrespect and bias, I will never return. No customer deserves to be treated this way.

I come here for eyebrow threading and am always pleased. I don't have anyone specific to recommend…read moresince all of the staff have been great. The only downside is parking. There are 2 free parking spots behind the salon but it's often not available so customers are forced to park in the paid parking lot thats located behind the salon as well.

I booked a last minute facial here last week. It was my first one at H&S which I was told was at an…read moreintroductory rate. Luckily I got the last appointment but I recommend that you book ahead to get the time you want because they book up fast! I arrived for my appointment early to fill out a form and questionnaire and was offered a beverage while I did. When I was done I was greeted by Dee who was the esthetician. Dee was lovely and knowledgeable. She started with a skin consult and talked to me about my skin care routine. Then she made a recommendation to add a collagen mask which was an additional $40. I agreed to it as it was my birthday and I wanted to treat myself, however be prepared to be upsold on the intro pricing. She used Dermalogica products which seemed nice. A warming scrub and a few different masks. She also offered eyebrow threading which I was due for but in hindsight wasn't a good idea. It was painful and my eyebrows were done too thin for my liking. At the end she left the room to allow me to get together. I has eye makeup all over my eyes that luckily I wiped with a tissue before leaving the room or I wouldn't have realized. I wasn't offered the washroom or a mirror. Once I arrived back at the front, Dee showed me a couple of products she recommended for my skin. She didn't pressure me but said they would save them on file for future reference. I later looked them up and the ingredients lists weren't impressive. Both products contained dimethicone which is terrible for your skin but creates the look of smooth texture. I would expect that from cheaper products but not from products that were approximately $100 each. I was better skin, not better looking skin. All in all I would say it was ok. Dee was my favourite part of the facial but Hand and Stone is a money making business above all else.

So I had about 4 massages at this location but today was the first time Veronica took care of…read moreme.....OMG she was amazing she explained things to me and she was very detailed. I felt really good after my session but found out she will be moving to Port Credit It's not too far from me so I will definitely be going there she's so worth it. Please go and see Veronica she's THE BEST! Also very clean, calming and friendly staff!

Great service. Relaxing environment. Attention to detail. Offered extra services to complement our…read morebooking.

Thank You Angela I…read morefinally got my eyebrow done, thanks to Angela. Her Microblading technique is amazing, it looks natural. It saves me a lot of time in the morning to do my eyebrow. I would definitely go back, excellent services and staffs are very friendly.

I see Vanessa for Chiropractic services and Ron for RMT Massage regularly. They are both…read moreprofessional and experts in their field. Vanessa at first, gave me a complete assessment that allowed me to become more knowledgeable of how I could not only care for current injuries but also focus on preventive care to avoid any injuries in the future. As a person who is very active, Rise services has been imperative to my health and wellness and to allow me to keep doing the things I love and feeling my best. Their office is also very clean, hygienic and brings a sense of calm. Not to mention, the convenience of having an array of wellness professionals onsite even outside of RMT and Chiropractic services, depending on your needs to reach fitness goals or to simply maintain your overall health (i.e. Nutritionist, Acupuncture, Physiotherapy etc.). I encourage everyone to check out their services.

From the owner: Rise Chiropractic and Wellness Centre is an Etobicoke based multidisciplinary clinic that is…read morededicated to guiding their patients towards optimal health and performance. Services include: chiropractic, massage, acupuncture, dental hygiene, strength coach, physiotherapy, nutritionist, psychotherapy, orthotics, shockwave and more!

Yes, I went all the way to Canada to have my hair cut. There's a reason!…read more So, Lee has been going here for years, decades even. I have been looking for someone to cut my hair ever since I moved away from Virginia, with little success. I had a pretty unsatisfying experience at one place in Buffalo that I tried, so I figured that since he was having his hair cut, I'd get mine done as well. I had him make an appointment with Mary, and on my next trip up to Toronto, I came in. I've been here a couple of times before when waiting on him. It's a small, cozy spot on Bloor, close to the subway and at the times we've been here, plenty of parking. The waiting area is a little bit cramped, with only one couch, and if there are a lot of customers it can be a little uncomfortable. This is a unisex, all ages salon, so you see men, women, and children here. They have Wifi, so if you're waiting for someone, it is a nice way to pass the time. The shampooing tech did a good job, with a nice head massage during the conditioner. Then, I sat with Mary, and she asked a few questions about what I wanted. I explained the kind of style that I prefer, making an emphasis that I wanted to make sure I could still put my hair in a ponytail. I showed her a few pictures of how my hair was done in the past, and she went to work. Mary is very pleasant, with a breezy, conversational attitude. She didn't overly pry into my life, and was good at just small talk. I was overall satisfied with my hair, and I'd definitely go back.

Never ever try to get your hair done here.When I scheduled my appointment I asked specifically if i…read morecan use my gift card at this location.They confirmed to me and they wrote down my gift card details letting me know that in case im not showing I will be charged 130$.The appointment was confirmed for hair colour.At the time of payment they told me(lady ,,the manager")my gift card can't be accepted for hair colour and can be used only for spa(manecure,pedicure etc)I told them i didn't come for spa and my appointment was confirmed based on my gift card details for hair colour only Looks like a family business,and in the end they have my gift card details plus the whole family came along and force me to pay with a credit card.210.75$

Was getting facials here. Feels like once I became a regular customer, the quality of service went…read moredown. In the beginning they were spending time on extractions and with the LED light. Last couple times I noticed they left it out. So stopped going here.

Go see alondra!!! I had the hydra facial and the results were amazing. My pores were cleaned out…read moreand I was very comfortable throughout the process. Alondra was friendly, professional, and knew what she was doing. Highly recommend glow beauty bar and alondra.

A Truly Wonderful Experience Every Time!!…read more I've been coming here for years, and I can't say enough good things about both the location and my massage therapist, Jennifer . The atmosphere is always calm, clean, and welcoming--perfect for truly relaxing and unwinding. My massage therapist is absolutely incredible--professional, skilled, and genuinely caring. She always know exactly what my body needs, whether I'm dealing with tension, stress, or just need a moment to reset. Every session feels personalized and restorative. It's rare to find a place that consistently delivers such high-quality care and attention. I'm so grateful to have found this gem and will continue coming back for years to come!

I really hate leaving negative reviews but here is the truth.....I was there yesterday for a…read moreprenatal massage. I told the masseuse I want full body but to focus on my neck, lower back and hips. She spent the whole time talking about her Egyptian boyfriend that she's been with for a month, which distracted her from what she was doing. Next thing you know my hour was up and she only got to my back and lower legs? She never touched my hips, neck, thighs, lower back, arms etc. This was the worst massage I ever had and I could've got my little cousins to do a better job. Each time I asked her to apply pressure she told me it's too difficult for her because I'm on my side. I'm obviously on my side because I'm pregnant and it's a prenatal massage. I'm not someone that's hard to please at all but I did inform the front desk it's a disappointment that I have to pay for that type of service. The front desk didn't bother to ask me any questions or seem to care, they just said to have a nice day. I was looking forward to that massage all week because of these pregnancy pains...I still left there in pain and $120 less in my pocket lol not a good experience at all and I won't be returning. ...not to mention, their new rooms are as bright as they're shown in the pictures here. If you're like me and prefer the room to be dim and relaxing you won't enjoy that part.

This bathhouse is modeled after a Russian Banya and contains a dry sauna, wet sauna, steam room,…read morecold plunge & bucket, resting/common area, and a dining room. With the entrance fee, you are given a towel, bathrobe, and a bracelet for a locker. You can also opt for different add-ons for your experience such as an exfoliator/scrub or a sauna hat. They do not offer slippers so bring your own if you prefer them. I found the saunas hot enough as I have a low heat tolerance. The cold bucket plunge was also refreshing after the sauna. The cold plunge is a well that states a one person limit, though many people went in with 2-3 people at a time. The entire atmosphere reminds you of a cottage getaway. Afterward, we went to the dining area where they offer complimentary tea at the cutest tea station. They also make homemade kombucha and offer pickle vodka shots. We ordered the borsht, cabbage rolls, dumplings, herring, and the sourdough pancakes. Right off the bat, everything was delicious. The borsht was probably one of the best I've ever tasted, especially with the sour cream and the tanginess of the broth. The cabbage rolls were juicy and seasoned well, the sourdough pancakes tasted like fried dough and had a rich buttery flavour as opposed to the sweet, cakiness you would expect from a pancake. But the most surprising was the herring, which came with pickled cabbage on top and was incredibly tasty. Definitely give this a try if you visit. The drinks were also made strong, despite the low price ($11-15 for a cocktail). We all agreed that we should return just for the food alone!

I had an absolute blast at women's night which is every Tuesday at Southwestern Bathhouse!…read moreAdmittedly because it was my first time I was confused as hell and the front desk didn't really walk me through any of the rooms or what their functions were or what to do first etc, but all the info was on the website and there were only three rooms and one cold plunge so it ended up being kind of self explanatory. Scrubs are five dollars for purchase which actually is kinda crazy considering the size but I came for the full experience so you bet I bought one for the steam room. The sauna and steam rooms were INSANELY hot and the cold plunge was INSANELY cold. It was FANTASTIC lol! It was so foggy in the steam room I literally could barely see anyone else and my nostrils were burning from the heat. The water in the pool was nice and cold though and really helped keep cool in there. The larger sauna was super relaxing temperature wise and more for chilling out. If the cold plunge was too extreme there was also a chain and bucket that release cold water that was not nearly as freezing. There was a lovely cozy rest area with dim lights and a tv and in the nook of the dining area a plethora of stunning herbal, aromatic and fruity teas. As for the food itself, AWESOME. There were plenty of options for me as someone who only eats halal meat and has to otherwise be vegetarian or pescatarian in the event meat is not halal. I had potato pelmeni and the bowl was LOADED. I was in absolute BLISS. The mushroom julienne was a pool of cheese, cream and mushrooms, what was there not to like there??? The bread was the only meh part of it all. The sour cream cake was lovely and fluffy. Very homemade vibes. I loved the experience and would absolutely come back again!

Janick was amazing in technique, pressure and finding the "tough spots."…read moreShe is definitely in my top 3 best massages and have had over 200. Her energy was wonderful, which impacts the massage as well. HIGHLY recommended!

Amazingggggggggg massage place!…read more I've been to so many massage clinics in Toronto and most have been pretty crummy. The vibe of this place was calm and relaxing, Krista was UNREAL and they told me they dont accept tips. Wahhhhhhhh?!?! Krista was so incredible. Extremely knowledgeable about the body (seemed like a massage therapist and a physiotherapist all in one), knew about proper pressure points, and was just awesome. Will be going back to this place on a permanent basis!!! HIGHLY recommend.

Really and truly one of the worst experiences I have ever had at ANY establishment…read more I can assign the one star rating to cleanliness. That's where it ends at Raw Beauty Bar. The manicurist's behavior was appalling and the overall manicure sub-par (see photos below for the hack job on my cuticles and the overall streaky and messy colour). Will have to visit either of my two tried-and-true nail salons in the east end to fix this one. I usually write more detailed reviews. This was my third attempt at it. I'm beyond angry about this experience and nothing I wrote seemed appropriate, so there you have it.

UPDATED REVIEW:…read more Everything can be fixed with some good old fashioned customer service. After I posted my review (you can see my previous review below) the owner of the salon emailed me directly. Not only did she apologize, but she explained things (why they've been short staffed, why it's been hard to get in touch, etc), without trying to excuse them and then she laid out her plan of solutions. It really was the definition of how to win back a customer. I went back today and couldn't have had a better experience. Big props to the young woman running this bustling business- a one-woman show- with integrity and respect. I booked my appointment online, which was very quick and easy. The staff were all friendly and incredibly attentive. All my previous issues seem to be a distant memory. I will definitely be going back. My previous review: Cute interior, good location, but poor customer service and a lack of communication between the employees. I've been a few times, hoping once I got into their grove, things would improve. I can't even count the number of unreturned voicemails I've left. Literally a week will go by and my voicemail (during business hours because the phone goes unanswered regularly) will never be returned. I haven't found any of the staff particularly friendly. There's a candy bar at the front and a coffee machine but I've never seen anyone be offered a drink. The nail services themselves are good. I think it would be fun for a bachelorette party or a group of girls since you could take over and make it what you want.